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Gentiva Hospice - Reno

4.0 (8 reviews)
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Infinity Hospice Care

Infinity Hospice Care

3.5(25 reviews)
1.6 mi

I am beyond upset and honestly appalled by what happened with Infinity Hospice…read more The nurses who came out were compassionate and professional--but the care coordinator completely failed us, and the consequences have been devastating. I originally reached out because we believed my husband was coming home to pass. Then everything changed--he had surgery, and it saved his life. I immediately informed the Infinity representative that he would now be discharged home with Home Health through the hospital. He told me, verbatim, "We do the same care as home health. We actually compete with the insurance companies and hospitals," and went on to assure me that my husband would actually receive more attentive care through their services. In that moment, it sounded like the best possible option. It was not. Because of that guidance, my husband was discharged on a Friday night under hospice care--completely inappropriate for his condition. When the nurses arrived, they began discussing comfort measures and medications to keep him "comfortable," and that's when it hit me something was very wrong. Having cared for my own parents at end of life, I knew this was not what he needed. I was then told I had been "misinformed." What followed was nothing short of a nightmare. For the entire weekend, we had: No support for his newly placed GI tube No instructions on how to avoid complications with the PEG or to even care for the point of insertion No chance of even getting an order for the formula needed to for nutritional needs (and remember he came home a day after surgery). Ensure was not going to cut it No medical guidance since the hospital thought he was going home on hospice I had to resort to searching online just to figure out how to properly clean the tube and discovered no peroxide or alcohol for cleaning. The hospital could not intervene because hospice had already taken over. I reached the Infinity representative the following day (he did not even bother to call me since the incident discovery), hen finally called back late in the afternoon and apologized for the "miscommunication" and claimed he was trying to fix the discharge orders. Then he disappeared. No follow-up. No accountability. Nothing. I had to text him, once again, to express my disappointment. He sent a text apologizing. (thanks) Because of this, we had no choice but to take my husband back to the ER just to get him re-admitted--so he could be discharged properly with the care he should have had all along. The damage is done. My husband is now significantly weaker. What should have been a recovery period turned into unnecessary suffering, confusion, and decline. I did everything I could in the meantime--ensuring he had nutrition as best as possible--but it was not enough without proper nutrition from the formula mix he would have had (prescription - not over the county). And the most heartbreaking part? We may now actually need hospice...because of what this "miscommunication" caused. This was not a small mistake. This was a catastrophic failure in guidance and responsibility. The emotional toll, physical decline, and chaos this created for our family is beyond words. Completely unacceptable.

My mom has been on hospice since September. I will do an updated review once I have experienced all…read morethe services. Lauren, who was the one to sign her up, was friendly and resourceful. I am hoping to see more of this, in staff. Kim, mom's nurse, has been a good support system. Probably key in this situation . Monique, mom's CNA, has been helpful and a bright spot, twice a week! The We Honor program had a wonderful ceremony celebrating my late dad's military service and my mom as a navy spouse! I am still waiting to know about respite care, companionship for mom, and spiritual care. My mom's faith is very important to her and I have asked 3 times, for someone to talk with her. Our family never visits my mom, so I was hoping hospice could provide that. The social worker did recommend grief counseling, after I asked, but I am still seeking more for my mom. Like I said, I will update once I experience more. So far, some questions have been answered and problems solved. Kim, the nurse, has been a big help and information and supplies needed.

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Infinity Hospice Care
Infinity Hospice Care
Infinity Hospice Care

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Interim HealthCare of Reno

Interim HealthCare of Reno

1.0(2 reviews)
2.0 mi
Certified professionals
50 years in business

Worst at home service. Unbelievable that 2 different caregivers left front door wide open. After…read moretheir shift was over. Didn't follow doctors instructions and gave patient chocolate & could become seriously ill. Took patient outside with an unleashed dog. & patient needs assistance to walk with a walker. Left dirty diapers in bags a didn't throw them away. So many things that went wrong. Hope I can find better service next time my dad needs someone.

Warning! I would look elsewhere for care services. Interim was hired to come three days a week…read more They could not find one person to do all three days so we had three different caregivers. That was after they sent a round of JUST WILL NOT DO caregivers, We have a simple but detailed guide for them to follow. SOOOO simple...but you have to be able to read English to follow it. Yes, they sent someone who pretended to be able to read. When I complained about it, they thought it was funny. They call almost every week to tell me they have a schedule change. Someone else will be here or it will not be at the time set up. If you complain and are upset, it seems to negate their responsibility and they take an defensive position. I am the one who is to be understanding, these things cant be helped, well maybe we are not a good fit for each other. There are the responses I get. If you really need someone to relieve you, give you the help you need on a regular basis, then I would look elsewhere folks. This is coming from a southern girl who thinks your word should mean something.

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Interim HealthCare of Reno
Interim HealthCare of Reno
Interim HealthCare of Reno

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Renown Hospice and Palliative Care

Renown Hospice and Palliative Care

3.0(4 reviews)
5.9 mi

Please research before you choose a Hospice care company and meet with at least two companies…read more I love Renown South Meadows Hospital employees, they were great. Transitioned my mother to Renown Hospice and I cancelled it within one week and transferred to a different care company. Way too many things happened to explain in depth, but key things: 1. Treated her like it was her end of life and that was the direction I felt they were going in. 2. Supposed to review all current medications and any new medications with patient (if competent) and primary health care individual. This did not happen at all, they removed five medications and added several. Never explained any of the end of life medications they ordered. I checked the Renown MyChart for my mother and found all of this out. 3. The nurse was not going to check her vitals - not in their plan. 4. One positive was a lady from Renown Hospice contacted me after I transferred my mother out, and she wanted feedback to improve on their services, so I gladly provided it.

There are not enough words to express how wonderful the professionals were at Renown Hospice. From…read morethe first day until her passing, my wife was treated with dignity and respect. The experience of seeing the decline of a loved one is hard and the nurses were a godsend always willing to answer any questions. Thank you to each of you for helping my family thru the difficult time.

Gentiva Hospice - Reno - hospice - Updated June 2026

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