Punctual, patient, considerate of our privacy needs. Provided helpful written material and…read morepatient-care supplies. Positive effect on patient morale. Included spouse caregiver in discussions, scheduled appts around caregiver commitments, took time to describe all services available. I recommend this agency to people who have always hoped to avoid having to sign on with a Hospice. Its not a pathway to death; its a pathway through the valley of the shadow of death seeking quality of life opportunities.

We briefly partnered with Eden Home Health in our pursuit on pressure sore prevention. My adult…read moreson is paraplegic and uses a wheelchair. Laura was our occupational therapist and a wealth of information. We moved and raised my son's bed, pulled out a bathroom door, bought a few mobility aids, and got turned onto some financial resources. Life is good. My son also has some home exercises. So greatful to have had Eden Home Health's help. Very professional and going beyond her job role. We are very appreciative.

Our 94 year old Mother has been given a terminal diagnosis. She desperately wanted to remain in her…read morehome till the end. With the help of Visiting Angels, she was able to do that. Their caring staff were a blessing to all of us during this difficult time. I don't know what we would have done without them!

I want to thank Robert and Monica Pence for the several years of personal care I received from them…read moreand their Angels. Without them I could not have remained in my home. They provided a family atmosphere for me and always allowed me to feel comfortable and safe in my home. I depended on them daily and they were always accommodating to my schedule and needs. They were there for me when I had a real emergency and I will always remember their kindness. The caregivers were kind and efficient and provided the personal care I needed. Thanks for the memories. Loraine S. 12-19-20

My Dad had an excision of a very large skin cancer tumor. His Assisted Living caregivers are not…read moreallowed to change wound dressings. The doctor's original wound care orders did not qualify for Medicare coverage. Toby and Brenda from CenterWell went WAY OUT OF THEIR WAY to work with the doctor's office to develop a wound care protocol that met the doctor's needs for post-op care, and meet Medicare coverage needs. For me, this was an example of what we all hope healthcare can be: highly skill professionals who care enough to provide the absolute best care for patients. THANK YOU!!!

I consider myself very lucky…read more This is the only Home Health services allowed by my insurance (save the rant for another forum) so it was with some trepidation that I arranged for their services two years ago after having surgery. So why do I consider myself lucky? So glad you asked! Because I am one very satisfied customer. I had the opportunity to use their services again and I am still very satisfied. It is a bit daunting to have strangers come into your home when you are feeling a bit vulnerable anyway. On both occasions, all the health care providers were friendly, competent and completely professional. I really liked that the same person comes each time and they really take the time to talk and listen and work with their clients. They all treated me like an intelligent, competent adult. Both PT's pushed me to challenge myself to increase my mobility and independence, while honoring my wussyness. Both Nurses provided me with the information I needed to make informed decisions about my health and guided me in what I needed to do help with my healing. The first time I had some questions about the billing I had received from them. The people in the business office answered all my questions completely and helped make clear what was co-pay and what was part of my deductible. I really like that the company has a 24 hour help line if I have any questions or concerns between visits. This was extended to me both times after I had been discharged from direct services. So, while I hope I never have need of their services, if I do, and if I have a choice, I would most definitely use them again.

My Father recently required round the clock hospice care, which was a new and highly emotional…read moreexperience for my family. We were referred to Right at Home, as providing excellent care and they lived up to the recommendation. Situations, schedules and care needs can change at any moment, which adds stress to an already difficult situation. Right at Home office staff provides the ability to contact them 24/7, is empathetic to last minute changes and went above and beyond to meet our unique staffing needs. The caregivers were always on time, professional, intuitive and supportive not just for my Dad, but our entire family. We especially want to thank Samantha and Stephanie, who will forever be in our debt for the care, kindness and education they provided. It felt as though they were part of our family. We highly recommend Right at Home, who supported us through the toughest time our family has been through. Thank you to all of the South Reno staff, we appreciate you all.

Quality care is hard to find and this company gives you just that. They have an amazing client care…read moremanager who really cares about their clients and is always available. I highly recommend

We had to transition our mother from her home to a home with a caretaker 24/7. She's had some…read morepretty severe health bouts along with hospital and rehabs so many times in the last 2 1/2 years we have lost count.. it's taking a huge toll on her on her health and she won't recover in some aspects, let alone be able to take care of herself and her house at the same time for she lived alone. Everybody at Amy's Eden has welcomed us and treated us like family, very patient with our emotional state and most of all our mothers, within 2 days her blood pressure was extremely lower, she is at ease, she looks great, stress level much lower, no long scared for she is never alone, She has been there 3 months and no trips to the hospital that is amazing right there, she's even putting their address as hers on her outgoing mail, that might not seem like a big deal but it is for anybody who has done this before as we have with grandparents. Don't get me wrong it's been extremely taxing and difficult for her but she's came to accept this life transition and she's stronger and healthier then she has been in a long long time and so very grateful. She is thriving there and the goal is to get her into a independent facility or semi assistant living place but It looks like she's gonna be happy right where she is. She's letting somebody take care of her it's a beautiful thing to watch considering before her whole day consisted of a check sheet with just a few goals... getting out of bed, getting showered, getting to the kitchen to eat, to couch, not falling, and not forgetting to take her meds that's about all she could accomplish in a day and on a good day a load of laundry. She was a prisoner in her own home and so was I and her boyfriend..for I was running two households and taking care of her too. Now she has a much better quality of life and she's so relieved not having to rely on me and her boyfriend for everything, as a mother her guilt in that was huge. I hope this helps the family of somebody that's transitioning or the party that needs to transition..for us we had to change our way of thinking, it's all about state of mind, acceptance and a willingness to let go. I have a new mojo it goes like this ...I can't He can I think I will let Him. Thank you Amy's Eden's Senior Care you all literally saved my mom's live.

It has taken me over a year to be able to write this review…read more During our interview process Deena of Amy's Eden assured our family over & over that this was the place for dad and that the staff was extremely well trained and he would be very well cared for. The home was bright, airy and very clean. My dad lived there for 10 days. On the 10th day he had to be transported to the hospital where he died 4 days later. In his time at Amy's Eden he was overdosed twice. Once due to hospice that we were told we had to use, not by Amy's Eden. Once because the Any's Eden caregiver did not know how to read or fill out the medication log. My step-mom, sister and myself spent the first 7 days at Amy's to help make sure dad was settled and this was the right place for him. In those 7 days we essentially did the job of the caregiver day and night while trying to work with a new hospice regarding medications. On his last Friday a caregiver said it was time to let them do their job and care for him. For $20,000 we sure thought so. We checked in via phone on Sat and Sun and were assured all was well. They claimed he was taking his medications, eating and overall settling in. To say we were beyond thrilled is an understatment. During our visit on Monday we had to immediately call in the hospice nurse who had us transport to the hospital. He was covered in bruises, there was a hole in the wall and they were feeding him food while he was almost completely incoherent. My dad died of aspiration pneumonia complicated by COVID 4 days later. More than one staff member was positive for COVID while being at the house, with no mask, interacting with other staff and the 2 residents. 10 days for $20,000 and no consequences for their actions. Amy's Eden really knows what to say to take advantage of families during a most vulnerable time. If you are looking for a very expensive and quick end to your loved one's life Amy's Eden is the place for you.

I worked here for a couple years during college. The admin staff provided me with quality education…read moreso I was able to do my job and find a passion for the elderly population. The employees are hard-working and uphold high standards. I would trust home instead with my family.

Please do not ... ever ... use this agency for caregiving. They backed out of their agreement with…read moreus. Leaving me and my husband with PSP without help. They just increase their minimum to 3 days/week, 4 hours/visit. AND, when we asked for more time with our caregiver, they said they couldn't do it. We're now left without a solution. Thanks for nothing, Home Instead. Also, they told me about the cancellation via email. Isn't that like breaking up via text??? So upset and disappointed.

I dont have any seniors in my life, but its glaring thatbthis company doesnt care about anything…read morebut money. They have zero respect for peoples property and when i called, the fella on the phone was very defensive and the guy handing out flyers was confrontational. So with that, and the way they handle themselves when they are in the wrong, you think id send you business. Pfffft please!

Seniors Helping Seniors of Reno NV was the best choice I could make for the care of my 90 plus year…read moreold mother. A year & half ago the director of the company came to our home when I first needed help caring for my Mother. Matt Virden has the understanding and true compassion for this difficult transition in a Senior's life. He set us up with expert care and the caregiver kept in constant communication with me and went above and beyond the call of duty. We stopped using the service when a family member said they could help me out when that failed several months later, Mr Virden came right back out and helped to set up the care we require again. This is the place to call if you want to keep your parents at home where they are so much more comfortable and Happy.

Worst at home service. Unbelievable that 2 different caregivers left front door wide open. After…read moretheir shift was over. Didn't follow doctors instructions and gave patient chocolate & could become seriously ill. Took patient outside with an unleashed dog. & patient needs assistance to walk with a walker. Left dirty diapers in bags a didn't throw them away. So many things that went wrong. Hope I can find better service next time my dad needs someone.

Warning! I would look elsewhere for care services. Interim was hired to come three days a week…read more They could not find one person to do all three days so we had three different caregivers. That was after they sent a round of JUST WILL NOT DO caregivers, We have a simple but detailed guide for them to follow. SOOOO simple...but you have to be able to read English to follow it. Yes, they sent someone who pretended to be able to read. When I complained about it, they thought it was funny. They call almost every week to tell me they have a schedule change. Someone else will be here or it will not be at the time set up. If you complain and are upset, it seems to negate their responsibility and they take an defensive position. I am the one who is to be understanding, these things cant be helped, well maybe we are not a good fit for each other. There are the responses I get. If you really need someone to relieve you, give you the help you need on a regular basis, then I would look elsewhere folks. This is coming from a southern girl who thinks your word should mean something.

First and foremost, this company is absolutely horrible to get ahold of. You are always put on hold…read moresometimes for over an hour. I hang up after an hour and would have to call back on another day. When we called to inform them that I would not be using their service anymore but going to another company it took over 50 minutes to do so. They didn't ask why we were changing or how they could keep our business. My husband and I both felt they didn't care. I have been trying for almost a year to become more mobile with my oxygen. Preferred gave with bulky tanks in a dolly with wheels. Can I just say that makes it really hard to go anywhere? Not to mention, it only lasts about 3 hours. They would not get me a more mobile oxygen concentrator. I, therefore, had to go to another company to get a mobile oxygen concentrator. It is a rechargeable one and comes with a charger for home and car use. I must say, however, that all the employees that came to my home were kind, cordial, and knowledgeable. They too could not understand why I could not get a mobile oxygen concentrator. I was informed that they are often yelled at because the office is so terrible at returning phone calls or even answering the phone. It is because of these employees that I left two stars. They deserve more but the company does not. Let's just say I am breathing easier since getting a new company.

I have been trying to contact billing but find myself on hold for over two hours before giving up…read more The On Hold narrator keeps plugging the "convenient chat feature" on the portal, but that isn't even available most of the time due to high volume. Lots of questions about my bills but can never get connected to a real person.