CNA Danya is wonderful!!! When she comes out to care for her patients she is caring, compassionate…read moreand takes her time to do what's needed with our loved ones. Donnie has dementia and is a handful sometimes but Danya comes in and gets him to do things with ease. She is such a delight and very good at her job. Thank you for everything you do.

Absolutely wonderful organization! Tiffany (RN) and Rebecca (Aide) were perfect for my husband…read more They made his final days comfortable and (strange to say) with as much joy and laughter as possible. While we may have had concern for him, we never worried about the care he was receiving. We just followed their guidance. Cannot speak highly enough for these wonderful angels and their organization! We will always be thankful for their kindness, compassion, and expert care!

My mother was a resident of Charter's Memory Care wing. During the few months she was there she…read morelost a great deal of weight, had three diagnosed UTIs and broke her hip. We have since moved her to a new location that does not use the excuse that everyone, everywhere is short staffed. Here are a handful of reasons I am rating Charter one star. Charter uses contractors a lot from what I was told. Of the staff in the memory care wing, they seldom smiled, mostly seemed put out when you asked them anything, and many times you just couldn't find anyone to help. My mom's laundry disappeared a lot. And her room over the time she was there started to smell of urine. Other times, when staff was suppose to help my mom get to her hair appointments (just down the hall) they would not. It just didn't happen. If a family member was not there to take her, it simply didn't happen. My mom became very withdrawn and sad in a very short period of time. In contrast, her new home has one caregiver for every four patients. These caregivers are ALL full time highly trained employees. And they take good care of every one of their residents. My mom is gaining her weight back and is happier now. I am sorry if Charter is struggling with staff shortages, if that is even the case. But these are our family members. These are human beings, and should always be treated as human beings. Not looked at as more work that you do not have time for.

If you see my record for reviews I am pretty kind. My mother wa there from May 2016 to August 2016…read moreand I took her out before they killed her. Donna the Director of Nursing sat down with my sister and I to tell us that my mother was dying and only had days to live. "She squirles her food and we cannot get her to drink". I go into the room and my mother is crying and tells me she doesn't want to die. In short, she didn't stop eating, they stopped feeding her. Donna made calls for her to go to a hospice house. A specialist evaluated her and quickly reported she was in no way ready for hospice house. My sister tried to speak with the Director, Lynn Irvine and she told my sister, "I cannot focus on this right now. We are being interviewed by Hampton Road Show." I took her out ASAP and asked them to contact long term care with her exit info. Nine days and five phone calls later and I have a mother trying to recover from the damage done of not eating for days and bounced check because Morningside seems to pride itself on incompetence. They are part of Dominion Village so I cannot imagine that they are much better. Shortly after I posted the review I was contacted by Lynn Irvine the Director. She was very concerned and seemed to take my feedback very seriously. She assured me that changes were in the works and had a genuine passion for seeing a new path for the senior living community.

Fantastic Customer Service Care @ CCHTS Sale associated…read more took the time out to shade light to her manager , I was in a Lil distress . Locking my keys in my vehicle. MsT/ managers made sure I was OK & had correct information on location to provide for AAAlock services. Truly appreciate there patience & kindness each & every time I'm there. But today you ladies made your Customer get thur something that would have been overwhelming for me. Thank you & know you all are doing a great job & many family are truly been bless because of the hard work @ CRATER COMMUNITY HOSPICE THRIFT STORE

This is a great thrift shop! Great donations, clean, and friendly workers! Great mission to…read moresupport!

If I could give this place zero stars then I would. I can NOT believe that this place has the…read moreaudacity to call itself a nursing care & rehabilitation facility. My mother was placed here for a few days, and this was the far most horrible experience ever I will not go into all details, but if you have a loved one, this is not the place for them The night nurses are rude, and non-respondent, my mother was here for the weekend, only to end up back in the hospital. The communication of the staff is horrible. They do NOT listen to the family and do what they feel is best for them rather than allowing the family to make decisions in the care of their loved one If only I would have read the reviews first, but instead, of letting the hospital decide because they had an open bed Rooms are not fit, needs major renovations Smells awful I would do everything, I can warn the next person, this place is not suitable for a loved one

This place is horrible, my aunt had to wait over 45 minutes for a response on the call bell. The…read moreattitude of certain staff is incredibly rude. They come in turn off the call button and walk back out the room. These people are incredible. My aunt actually looked up the number of the facility, called mentioned that she was a patient and that she needed to go to the bathroom and that a staff member has been in the room, turning off the call button but not helping. Could she get some help, please!! Finally!! This should not be

We started hospice and had an assessment on 05/28/2025. The original assessment was done that day…read more There has been no response since. We were told yesterday that they called and there is no evidence of that on either cell phone and we need help. They also committed to bring a bed extension as my Uncle is very tall and we have yet to see/hear from them. Unbelievable really

From the owner: BAYADA Home Health Care in Williamsburg, VA provides personal care, household support, and…read morecompanionship for seniors and adults who require assistance to enjoy independent, safe, and fulfilling lives in the comfort of their homes. BAYADA's caregivers are trained and equipped to provide care to those who need or prefer a higher level of one-on-one attention and care, such as those with Alzheimer's disease or other forms of dementia. Whether you or your loved one reside in a private home, assisted living, or independent living community, BAYADA provides the services you need wherever you call home.

The floor staff has been courteous to my mom. However, management avoids my calls. I have to call…read moreseveral times to ask about online payment. When I gave notice to vacate and told them the rent is paid, no response until I had to email about twice. Attached photo is debt collection notice after moving out 4 months. They'll communicate when they want money. The place has nickel and dime my mom. $35 for shampoo. $80 a month for laundry. What drove me to vacate was the sales lady didn't tell me that they don't have Medicaid long term care bed for mom when I asked. She said they'll discuss it later, which is when I told them my mom will be low on funds and can't stay there because I was led to believe in the spend down for Medicaid Long term care. Also, they wanted to use my mom's photo for their marketing. This place cares for you if you can afford it.

If your loved one falls or has reoccurring UTI's do not send them here. The staff in blue are very…read morecaring but are understaffed and there is a high turnover. Some of the directors don't follow through and seem to just be there for a paycheck, not for the care of your loved one.

What a great company. The services provided super exceeded my expectations. 24/7 RN care, Hospice…read moreAids, Social worker, Chaplain, Patient care manager, program directors, Medical Director & the list goes on. This company is very hands on with their care for the pt and family. We have never felt such warmth & genuine care that this company supplied and provided daily. If you are looking for a family ran organization, which will provide high quality, comfort care for your love one, then this will be the right fit for your family. They will become part of your family.