Very helpful and knowledgeable people there. Great team. Thank You. I am very glad to know they…read morenear me and always willingly to lend a compassionate hand.

Waited about an hour in the exam room. There were no other patients and I never saw a doctor. I…read moreended up leaving for Riverside Doctor's Hospital. Terrible service at First Med. They should rename it Worst Med. When I left the nurse was not surprised at all. Like she was used to seeing that from patients.

I had a workmen comp apt on March 25, 2025. I saw Dr Aldridge, he asked me 3 questions and told me…read morehe couldn't make a diagnosis until I get an MRI for my back. I said okay. Fast forward to Sept 9, 2025 my benefits have been canceled because of a IME report he sent on April 15, 2025, which he hasn't seen me since or reviewed my MRI that I had done in June. I explained this to the workmen comp agency, they don't want to hear anything that I have to say. I had to obtain a lawyer to get my benefits restored in as of right now, I have no income.

Picked this place due to high rating…read more Gave me last appointment of day for young daughter and you expect to be late going in. Staff should be used to running late too; it's a doctors office. They were not. Got into an exam room 45min after scheduled appointment time. First nurse wanted my pharmacy. I started looking up address and she quickly said just give me the road. Like I was impeding on her time after I was waiting an hour (45min plus being there 15min before appt.). What do you think would happen if I just said Route 17. You know my scripts aren't going to the one Walgreens I want. She's picking one of the other 3 on the road. Shortly thereafter got in for X-rays. That X-ray tech was pleasant and only bright spot of the visit. Finally saw Dr. Aldrich 1:15 after my scheduled appointment. He tried his best not to rush but I can tell he was over seeing patients that day. Was short. Hard to understand. He said to get MRI and if nothing is found otherwise we'll do therapy. Hate sports medicine doctors falling back to therapy if they can't figure out the problem in the first visit. Anyway, he never even asked if I had questions and was out the door while finishing his last sentence. Yes I did have questions. Got none answered. Told to wait in room. Was expecting him to come back so not a huge deal. Instead an older nurse with short gray curly hair came back instead. Barged in saying I need to tell her where to send MRI script. I am new to area and not used to the Drs office sending the script to a place as opposed to the patient getting a script in hand. She just glared and gave me eyes as I scrambled to see if I could find a place associated with my PCP, took my insurance, was close to my home, and not a hospital where sick people are - perhaps an imaging center. She was impatient and didn't explain anything. To the point my young child said something to me after. I just gave a nearby hospital that she said was good and hoped for the best. It's Hampton Roads. It's not like the population doesn't turnover frequently. Then as we left the exam room, she turns to her co-workers and said angrily the guy took 10minutes to figure out where to go for a MRI. B, it was 5 and I didn't even get to pick. It's 5:30 at this point. Been there almost 2 hours. Saw staff for a total of 10 minutes tops and she's complaining I'm taking to long. All because she wanted to go home. Walked to checkout, lights off, staff lined up at door waiting for me to leave. Got no questions answered, no needed doctors note, no documentation of any kind that I was even there. Just got to sit there for 2 hours and be insulted. Cherry on top. After more than a week and not hearing anything we finally reached out to the hospital bc this office doesn't return calls. Find out the hospital doesn't do MRIs for children that young. So this doctor treats children but doesn't know that Sentera won't do MRIs for children of a certain age??? Decided to start over. Spent a month and several calls to get this doctors staff to provide the X-rays before I could go elsewhere so I don't get hit again by insurance. At the end of the day, I'm out copay, 2 hours time plus time on calls with office & hospital, a second trip to Williamsburg (gas and 45 more minutes) to finally get X-ray images and worst of all my child's treatment delayed 2 months. Plus the new doctor could see the issue in the X-ray that this first office did not. (Though used MRI to confirm) What an embarrassment.

We had a wonderful experience with Dr. Primeaux and her team at McDonald Army Health Center. The…read morenurses got us in quickly and were professional, gentle, and compassionate throughout the visit. Dr. Primeaux took the time to perform a thorough examination, listened carefully to our concerns, and created a clear treatment plan. We appreciated the level of care and attention we received. We would highly recommend them to anyone looking for a primary care provider and hope their hard work gets recognized.

I have been to McDonald Army Health Center twice now, for getting my follow up COVID shot and now…read moreto take my husband for a procedure. From start to finish, the service member at the reception on the ground floor to the nurses that took cake of my husband, were all very nice! They were all courteous, very helpful, and some event cheerful! Military facilities don't exactly have a stellar reputation, so I wasn't expecting to much, but we were seen in a timely manner, the nurses was thorough and explained the process. It's a quiet clinic, and doesn't seem to get lots of traffic, but that's fine with me if it means great bedside manners and proper care. The only thing that I noticed that needs work is the snack bar. Due to the nature of the procedure, I was told, as the caretaker that I could not leave the building so I had to resort to getting something at the snack bar. We had to leave very early in the morning so I had no time for breakfast, so your girls was starving! They seemed to have broken equipment and because of this, had very limited options for hot food items. It was still clean and neatly kept. They could probably use a better coffee machine and maybe some more grab and go baked items. The man behind the counter was nice though. I guess better a snack bar than no snack bar though right? LOL Be safe and healthy, Friends!

Dr. Burton is great (she was an Army Doc, so this old Marine appreciates her)! Her Nurse is…read morepleasant and skillful, and the front desk was friendly. Also, the BEST phlebotomist (lab, blood draw) Ever - hardly feel anything.

My mom Was a patient of Dr Burton .My mom passed away unexpectedly due to a large blood clot in her…read moreleg that her Dr was aware of for many months my mom had swelling in her legs and was given lasix instead of checking her legs this clot could of been detected before it got this big were surgery couldn't been performed but it wasn't I told my dad to take my mom to the hospital because mom legs got really bed the hospital found the clot and couldn't do surgery she was sent to a rehab facility and placed on Eliquis which did nothing and physical therapy she then went home legs not getting any better dr made aware by visiting nurse who tell my mom it takes months for the clot to dissolve well my mom dies a clot broke off and went to her lungs she passed very quickly. I'm angry because I felt the Dr should have done more for my mom the hospital should have not discharged her with that clot .

Pam and Stacey are awesome they take very good care of me every visit and treat me as if I am…read morefamily. I have been going here since a little girl.

We had a great visit! I got sick while out of town for Busch Gardens. Unfortunately, this place was…read moreout of network with my insurance. Luckily, the price for out of network urgent care was the same as in network so I paid $5 for the visit through Bright Health. The wait for the doctor/nurse practitioner wasn't too bad. I probably waited 15-20 minutes in the waiting room. The staff was sweet to us. Once I got my vitals checked, doctor/nurse practitioner came in less than 5 minutes to discuss my issues. The doctor/nurse practitioner gave me immediate medication and even asked what form of medication I wanted before giving them to me. (Pills or a shot) I went with the pills since I'm not too fond of needles. They gave me time after the pills to make sure the medication worked and gave me a call the next day to check on how I was doing. I truly felt like they went above and beyond for me. I would recommend this urgent care.

I've been a patient here for women's health for the last two years…read more This location is about 45 min from me but totally worth the drive for the care I receive here. I see Maya Tyler and she is amazing. I've always felt cared for, heard, and acknowledged. She is gentle, and kind. The staff at the front desk have always been great. They have been helpful answering questions, making appointments ect. All the other stuff that I have come in contact with have all been very nice and kind as well. The 45 minute drive is worth it for good healthcare. If you have Tricare , Tricare retired, etc. I recommend asking to come here.

This office has always been located inside Walter Reed Hospital near the Cancer center off Main…read moreStreet. Brand new location and building on Main St in the Edgehill Shopping center next to Office Supply, ABC store & Vashti's Jewelry. The ladies here are super friendly and very helpful in assisting on all womens health. I trust them with all my medical needs.

Dr. Howard and his team are the best! I've been a patient for years and appreciate his kindness…read more When I leave his office I understand what the issues are and what I need to do. It's refreshing and I trust him with my care.

Care was adequate, but this office forces a $200 deposit for people with a high deductible before…read morebeing seen and don't tell you this until a few days before your appointment. When they contacted me about the deposit, they failed to tell me there is a 3% fee on Visa charges and they don't take American express or MasterCard, leaving me at check in without cash to avoid fees and only a MasterCard to pay with. We tried the mastercard anyway as that accepted if for the copay via online checkin. I was charged a $5.00 fee and if the deposit is not used and they send me a refund, they don't credit the fee back to you. What I didn't like was that they weren't 100% up front about the deposit and credit card fees/policy when I scheduled the appointment leaving me unprepared. Had I known this sooner I may have chosen another practice.

I just wanted to let you two know how much I appreciate you and your entire staff. Everytime I come…read moreto your office, everyone that is on your staff goes out of their way to make sure that every patient's needs are being taken care of. They go out of their way to do whatever is needed to make your day better. They are proficient in their care, and do so with expediency and empathy. Bob, you and Anne, should be very proud of the practice that you have built and know that you have some very special people working for you! I can not thank you and your staff enough. I know that I am in great hands when I come to your office!!

I've been seeing Dr. Pinto for back pain since 2002. Most recently, I received stem cell therapy…read morefrom Dr. Em for a herniated cervical disc--an old sports injury--and the results have been life-changing. It's been over a year since the treatment, and sometimes I forget I ever injured my neck. If you're considering orthopedic surgery, it's definitely worth exploring regenerative therapies first.