I have been to this facility before and have had some excellent massages. Tonight, however, I tried something new. I booked a "Luxurious Body Treatment Set". It consisted of a 50 min body scrub followed by a 50 minute massage. First of all, I have never been interested in a scrub because I figured I could just exfoliate myself at home. Well, I'm so happy I gave it a try. The scrub was done in a private room and then I was escorted to a private shower to rinse off. After the shower, I was taken back to the room for an incredible massage. Jenny was my therapist and she used warm coconut oil and hot stones to hydrate my skin and relax my tense muscles. She included some face gua sha and a hand mask. I felt so spoiled and relaxed when I left. If you are looking to treat yourself or someone you love, I highly recommend this package. You will not be disappointed! read more

My wife has chronic pain. We found Gentle Crane and the service has been phenomenal. My wife has been receiving care from Kristen, maybe 12 times now. She gets the care she needs to relax her muscles and break up re-occurring knots and tension. My wife likes to talk alot and Kristen has been so friendly and attentive. I do not talk that much :) and Kristen can go with that flow also. If you choose to be chatty, they will listen and chat but if you want to stay silent and be in the moment that is okay too. I have also had massages from Jenny and Ashley who were all amazing. Each therapist employed different but effective techniques on me. In all cases they zeroed in on trouble spots I didn't even know I had. They are professional, artists of their craft. For small size ladies they can apply a LOT of pressure if it is needed. I like to lift heavy weights and getting the pressure relief really helps in my recovery and range of motion. The facilities are nice and clean. Having private rooms with soundscape and scents really adds to the privacy and atmosphere. Treat yourself and book an appointment. read more

Absolutely unfortunate experience, especially for my first time here. My husband surprised me with a massage and spa experience for Mother's Day, and I was beyond excited to finally get pampered before delivering my second baby in just three weeks. I had heard amazing things about their prenatal massages and read all of the wonderful Yelp reviews, so I had high hopes. I arrived 15 minutes early as requested to complete paperwork before my appointment. To my surprise, immediately after I finished filling everything out on the iPad, I was informed there had been an emergency cancellation involving one of the massage therapists. Of course I was disappointed, but unfortunately that was only the beginning. The manager approached me apologetically, but then explained that because it was Mother's Day, they were fully booked and essentially expected me to decide what to do next. I remember asking, "What do you mean? What would you like me to do?" She offered a 20% discount on the gift certificate my husband had purchased and suggested rescheduling me for the following Saturday, assuring me that she herself would personally do my massage. At that point, I agreed because I didn't want to let the situation ruin my day. The front desk staff also reassured me, speaking very highly of the manager and saying she had over 10 years of massage therapy experience, had worked at the Ritz-Carlton, and that everyone absolutely loved her work. That made me feel much more comfortable and reassured. Fast forward to the rescheduled appointment: I was looking forward to this massage all week, especially as a very pregnant woman who is about ready to pop. Then my husband received a text saying my appointment had been changed to Sunday instead of the Saturday we had originally scheduled. They had somehow mixed up my appointment. At that point, my frustration was through the roof. After already experiencing a cancellation and rescheduling issue, having my appointment changed again felt incredibly unprofessional and disappointing. I was so upset that I had my husband go inside and speak on my behalf because I didn't want to react emotionally or say something out of frustration. Overall, I'm extremely disappointed with my experience. I understand emergencies happen, but repeated scheduling mistakes and poor communication made what was supposed to be a relaxing Mother's Day gift turn into a stressful experience. As someone about to welcome a baby any day now, I was really looking forward to this time for myself. I truly hope they improve these issues in the future because based on my experience, I unfortunately would not recommend this establishment. read more

I have been a loyal customer for years, and every year my boyfriend purchases gift cards for me for massages at this establishment. It has always been one of my favorite places, which makes my recent experience especially disappointing. Recently, a friend and I went in for massages. She was using a $120 gift card that I had purchased for her birthday. When she presented the gift card after her service, we were told that it had already been used. What I cannot understand is how the gift card could have been considered redeemed when my friend physically had the gift card in her possession and presented it at the time of service. As a result, I not only paid the original $120 for the gift card, but I was also required to pay again for her service that day. After years of being a loyal customer, I expected this situation to be handled with more care and consideration. If staff are properly trained to process gift cards, there should have been an explanation for how a gift card that was still in the customer's possession could have already been marked as used. Unfortunately, this experience has left me extremely disappointed. Loyalty should mean something, and in this situation, I do not feel that I was treated like a valued customer. Moving forward, I will be taking my business--and the business of those I have referred--to another establishment. read more

I continue to come back to Gentle Crane Wellness due to the care in each session. This would be around my 5th visit and it's just as relaxing each time. I enjoy the level of quiet the private rooms provide. Each masseuse checks in to provide the right amount of relaxation and pressure. I also enjoy the add-ons and this time chose face guasha and foot scrub. I definitely dose off due to how peaceful each session is. I can't wait to come back! read more

My first time here and I loved it! I got the leg and foot massage by Ashley and I had a great experience. The staff was friendly, the place is clean and calming, and the services are priced well. Will definitely be coming back! read more

Gentle Crane Wellness Spa - Massage Therapy Near Me - Rancho Cucamonga, California

First time at Gentle Crane Wellness Spa and it absolutely won't be my last! I've been looking around for a massage place/therapist for the past year and have tried a handful in the area and I will say that this place is my new favorite! From the start, making an appointment through Jenny was a great first impression, she's very polite and answers any questions you have, and makes the sign up process very easy. For your first appointment, you need to come 15 minutes early to fill out a medical history form to ensure there's no contraindications to getting your treatments, I appreciate this as this can prevent allergic reactions or other medical concerns. The receptionist was very nice too! She was helpful and honest and did let me know of some specials they had. I asked for a 80 minute custom machine and added a scalp detox (extra $20) and harmony bliss treatment (extra $26) with Himalayan salt rocks which is included into your overall time. Although the add ons can make a hefty bill, I totally thought it was worth it! My massage therapist was Ashley, she's very sweet and very skilled! She can tell where your aches and pains are and you can tell she puts extra effort into those areas. I asked for an emphasis on upper and lower back and she did absolutely awesome helping me with my pain and tension using pinpoint pressure and direct targeting was great. The scalp detox felt really nice and was a nice head scrub as well as using a gua Sha tool to gentle scrape the scalp, the coconut oil smelled very nice. I probably wouldn't do this one as often but the harmony bliss was what it states--blissful. It might be the cold weather but those hot rocks with a little bit of grain really had me relaxing and it felt exfoliating as well! I was worried about being cold due to the weather but Ashley was wonderful at keeping me covered and the heated bed is hugely appreciated! The spa itself is clean and very quiet. Great music and despite there being 2-4 other guests during my time there, I never heard any of them during my massage. Next time I come in, if those promotions are still around, I'm definitely going to consider purchasing a package. They take cash and card and if you give gratuity via cash they offer you an envelope to put it in for your therapist. Thank you Jenny and Ashley and all of the staff there for a wonderful experience! read more

I love this facility! It's so clean, modern and their therapist are great! I've been about 5 times and enjoyed every single time. Staff is very friendly and attentive. I have always gotten the couples massage and have gone with my sister or mom. The ambience is relaxing with your choice of scent, soft piano music and welcoming decor. read more

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What an experience!!!! We booked a couples massage. We had such a great welcoming by the front office sweet young woman. Our massage therapists were AMAZING!! So kind and gentle yet firm with the pressure. I can't remember their names unfortunately but we went on a Saturday at 4pm. They use an ample amount of oils and we chose the hot rock treatment. Everything was so great. Highly recommend. read more

Truly a wonderful massage experience. Mykala H. was very professional, friendly and trained well in her technique. The venue is very clean and welcoming. read more

12/12 - Best Massage I've Ever Had!!! I had the absolute best experience at Gentle Crane Massage & Spa in Rancho. From the moment I walked in, I was welcomed by the sweetest, friendliest receptionist; warm, kind, and genuinely inviting. The spa itself was spotless, cozy, and decorated in the cutest way. It instantly put me at ease. But the real highlight was my massage with Kristen. Hands down, this was the BEST massage I've ever had. She was incredibly skilled, attentive, and thoughtful throughout the entire treatment. Every movement felt intentional and perfectly customized to what my body needed. I left feeling lighter, relaxed, and honestly better than I have in a long time. I can't recommend this place enough. If you're in Rancho (or even nearby), do yourself a favor and book a session with Kristen. I will be telling everyone I know about how amazing this place is! ‍ read more

The massage therapist was sweet, but her pressure was light, when she tried medium pressure, I could feel her shaking, so I did not request continued medium pressure. The scalp detox was not 10 mins, it was probably more like 3, I am not sure if there was suppose to be scraping, something rubbed my shoulder and neck, the machine didn't do anything other than tangle and pull my hair. I felt swindled being charged 20 dollars for a 3 min treatment? Also she had a faint smell of nicotine. People were nice but not really what I wanted. Overall I wouldn't go back for the price point there are better places. read more

Everyone here is amazing and well trained. Jenny is so educated and so calming. Kristen is a sweetheart and is like being with a friend that you've known forever. I'll be back. read more

Massage was wonderful! Place was clean, calming and relaxing environment. However there was a misunderstanding on the add on that I originally requested. Since it was my first time there I wasn't sure if it was going to be added at the end of the session. So when she indicated that session was complete I asked her if the Himalayan scrub was part of my session and she said no. As a suggestion maybe have the masseuse confirm the services at the beginning to ensure that what was requested is correct. Also maybe a warmer for the massage oil as it felt cold when first applied. But overall the massage was great. Still giving it 5 stars and will come back for more bookings. Thank you. read more

My husband and I got a couples massage here and it was amazing. Jenny and Kristen both did excellent! We walked out feeling relaxed and refreshed! read more

My husband and I, both in our 70's, have used massage therapy for decades. As the stress of our jobs (a professional chef and dean of a healthcare college) increased along with the aches of aging, we increased the frequency of the treatment. It allowed us to continue working far longer than would have been possible. When we both retired, we cancelled our contracts with a well known massage franchise. We had enjoyed the service and experience but there were so many obstacles that eventually became too difficult. We couldnt book massages at the same time or with our favorite therapists. There was turnover of therapists. Prices went up. It was not worth the trouble anymore. So after being away for some post retirement travel, we looked for a new option. We noticed that a new spa opened near our Rancho Cucamonga home. Gentle Crane Wellness Spa. It looked like a small storefront so we were unsure. You know the things you hear about "massage parlors" so we did a deep dive. The claims on the website proved true. A tour showed that the small storefront led to a calm spacious spa, with multiple rooms. In case anyone suspected it might be sketchy, the sign at the front desk puts that notion away. There is a notice that if a client asks for funny business, they will be escorted out. This is an up and up business. We have settled in with therapists Ashley for me and Jenny for my husband. They listen to us when we say what is hurting and needs attention. We have just renewed our 6 session subscription, we were so pleased. Their services are tied to exactly what your body tells you what it needs. We HIGHLY recommend. read more

I work a 50 hours week regularly and can feel that effort in all the aches of my body. I found this place when they first opened and I fell in love immediately with their services , the space and the care they offer. I have gotten several massages and one is done with the utmost attention to detail. I cannot recommend this place enough. I always leave refreshed and rejuvenated. read more

I have been coming to Gentle Crane for a year now and leave feeling so relaxed and calm after each visit. Scheduling is always easy and the facilities are nice and clean! Ashley and Kristin are the absolute best!! Their services are reasonably priced and the complimentary calming essential oils during your massage add the cherry on top! read more

Been coming here for a while now and service is always great. Very detailed massage and the therapists actually work out your knots and tension. I usually get the 80 minute but man the 110 minute was a game changer with the cupping and scraping combo. Jenny is always personable and professional. The website is accurate with what they offer here and pricing is very reasonable for the services you get! read more

The best massage therapists in Rancho! Very lovely ladies and wonderful at what they do! The front staff is also always so friendly and very helpful and welcoming! read more

Wow, what a hidden gem in the Rancho Cucamonga/Upland area!!! I was truly needing some self-care with a massage. Jenny, the manager, is knowledgeable, super professional, and training her team well. It really shows!!! I was super impressed! Deena, my massage therapist, also had healing hands. Her massage was truly therapeutic!! One of the best massages I have had in a while, so much so, I didn't want it to end. This is my massage place to go!!! It is such a FIND!!! Beyond satisfied!!!!! read more

I don't live far from this plaza and I'm at Trader Joe's, the vet, and Aloha Kona frequently so I noticed Gentle Crane open up. I started following them on Instagram and checked out their website. They have a promotion for 20% off for new clients so I thought why not?! It's been years since I had a massage and my neck and shoulders have been so stiff lately. I originally booked a 50 minute massage but decided to add on the hot stone therapy. When my time was up, I decided to extend it another 30 minutes hahah. I just didn't want it to end. Anyway, Jenny was amazing and I finally feel more relaxed; I've been so tense and stressed out lately. I'll definitely be coming back again. Tell them Charlene sent you! :) read more

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I booked a couple's massage for my husband and I and it was amazing! The facility is tucked away in the Trader Joe's plaza and really cute and quaint. The front desk receptionist was so sweet and made everything so easy. The room for the couple's massage was great, beds were super comfy and we felt very welcome. My husband got his massage from Jenny who he raved about. I overheard her giving him advice about his trouble spots and he said really enjoyed his massage. I got my massage from Gilbert who was also amazing. I felt so relaxed and comfortable, he used the right amount of pressure and the added complimentary aromatherapy was amazing. I added hot stone to both our massages, also our first time experiencing hot stones, and I thought it added such a nice additional relaxing element. We both walked out with a great experience and my husband has already booked again with Jenny for next month. The prices and promos are great, I think we paid a good price for the massage and service we received. We've been looking for a good place closer to home and I think we've found it! read more

Me and the wife did a couples massage. I had Jenny and my wife had Ashley and it was one of the best massages we've had. This has been our fourth time going to this place and will continue to go back Everytime! The young lady at the front desk was very helpful and sweet! Overall amazing experience read more

I woke with lower back pain and called for an appointment... 80 minute massage with Kristen was excellent. She asked about areas of concern and desired pressure to be applied. She relieved my back pain and found areas to improve overall relaxation. I highly recommend this business and Kristen for future massage therapy services. read more

Very clean place, great service and good price! Highly recommended. I actually got their massage package because i love how my first massage experience went with them. read more

Tried for the first time and was very impressed. Very clean and great massage, will definitely be back-

Tried the foot reflexology. Very clean and relaxing ambiance. Tables felt new and very comfortable. Foot massage included arms and neck. Great price for the service. HSA are accepted. read more

I had another massage at the Gentle Crane - it was again just perfect. Jenny is amazing - however I'm sure her whole team is as she trains them. I wound up getting 2 different gift cards for a birthday and graduation gift and can't wait until my January appointment. read more

To be quite honest, the appearance of this business complex could use some love - though many good businesses around (and for the exterior property appearance) this is out of the control of the spa. But just something worth notating. I do have to say that the interior is well maintained, very clean, plenty of friendly staff both female and male. I was surprised to see that they currently have a discount for new customers, 20% off your first session. I booked their 90 minute and couldn't be happier! Prior to getting your massage the front desk ask for your pressure preference and saves it within their system. They're using a professional platform that handles your info, payment processing and sms. I would say it's safe to say they're on the higher end with technology including their tables which are heated and electric . Optionally hot stones are available, coconut oil and even cupping! I'd definitely come back and would like to try their hot stone next! read more

Kristen was amazing. Her massage got all of my sore spots and when I left I felt a world better.

Jenny is a true professional with an incredible gift. Each visit leaves me feeling renewed, energized, and balanced. Her attention to detail and genuine care make every experience exceptional read more

While located in a suburban strip mall (Trader Joes, Vons, McDonalds, etc.) the Gentle Crane Wellness Spa checks all the boxes once I entered the door and was welcomed by the receptionist. The treatment rooms are spacious, quiet, and calming as is the showering room and restroom--not that back of the store closet that exists in many. I have had many massages and treatments in locations across the US and in Europe, and Gentle Crane is at the top of the list. Excellent service and experienced therapists that have "the (healing hands) touch" most definitely. I had the body scrub with scalp treatment on my first appt and it was the best! Just a massage and the scalp treatment again on my second. Both therapists were expert--Jenny, the owner, and Kritina. No disappointments--highly recommend trying Gentle Crane. read more

I love this spa! It's so affordable and most importantly professional and clean. My massage therapist was experienced and knowledgeable. I definitely felt relaxed and comfortable. As a new momma, it was such a treat! This spa is similar to other big "chain" spas in professionalism, cleanliness, ease of scheduling, and quality of massages but without the strict memberships and high prices. I was lucky enough to receive a great discount by buying a package from their current promotions. The only negative is that it's a little hard to find. It's in the same parking lot as Trader Joe's (so convenient), so keep your eye out. You do have to reserve a time & fill out intake information so they can tailor your massage to your specific needs. I think that's a plus because they can remember my specific concerns, areas of concentration, and current stressors. Overall this is a great spa with skillful staff. I highly recommend. read more

Gentle Crane Wellness Spa - Front lobby seating - Massage Therapy Near Me - Rancho Cucamonga, California

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This place is a gem in a busy Rancho Cucamonga plaza. I brought my two sisters with me as their birthday presents. From the moment we entered Gentle Crane, we were welcomed with a smile. Jenny provided a great massage and the hot stone did wonders. She took the time to make me feel at ease. Her experience hand provided me the much needed relief. She focused and paid close attention to my problem areas. I'm very satisfied with the entire service. From Jenny to Faith, from the front desk, the experience was awesome. Although, I'm from SD, I will definitely come back. Awesome massage! My sisters also enjoyed theirs. Thank you Gentle Crane!,. LG read more

Jenny was the best massage therapist. Does a wonderful massage and finds the muscles you did not know were sore. The place is beautifully decorated and relaxing. It is a hidden gem in the back corner of the Trader Joe's shopping center. If you are looking for the luxury hotel experience without the cost this is the place. read more

One of the best massages I've ever had. Jenny was amazing and did a fabulous job making sure I was comfortable during my 80 min massage I went back again and got cupping add-on! I've had cupping before, but nothing like this. Great experience, fabulous front office staff, and clean facilities. I've found my new massage place! read more

Kristen was amazing! She ensured I was comfortable the throughout the massage. She worked on my target areas while giving me a relaxing experience. I will definitely be back! read more

What an INCREDIBLE experience! Everything from check-in to check-out was perfect. All the ladies are kind and friendly. The young lady at the front desk was knowledgeable about all the services and approachable. Kristen, my masseuse, was exceptional. She was professional, respectful and wanted to make sure my treatment experience met my expectations. I got the sugar scrub (felt oh so good) and a massage. Kristen asked about any trouble areas and desired pressure. I can't say enough about her. The facility is extremely clean with a serene, spa like vibe. IMO, pricing is really good and the menu has a lot of options to choose from. Do not hesitate to book a spa treatment. I will be returning. read more

Highly recommend Gentle Crane for massage services! I go to the spa every other week. I used to be a member at Burke Williams for 3 years before moving to Rancho Cucamonga. Even though they don't have e wet areas here, the massage is the same quality. The therapists here are extremely good. The price is a huge savings for me, that I can come here every week. I love it! read more