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    Gentle Grooming by Jacqi

    5.0 (3 reviews)
    Closed 8:00 am - 11:00 AM
    Updated 3 months ago

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    7 years ago

    Helpful 2
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    Love this 1
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    10 years ago

    Jacqi did such a great job on our dog Pepper! We will definitely be back!

    Helpful 1
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    12 years ago

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    Island Dog Pet Wash & Market

    Island Dog Pet Wash & Market

    (35 reviews)

    West Ashley

    This place is a real find. Washing my fidgety hound in the tub at home is not an easy process. I…read morelove the elevated tubs. For a very reasonable price you get all the things you need for a professional wash (including 4 different shampoos to choose from), wipes for their ears, wipes for their eyes, and a dryer to make sure your pup comes home nice and dry. There's a mat in the bottom of the tub so your dude or dudette isn't slipping around and panicking. The water is warm and the sprayer helps get all the soap out of their coat. From the time we hit the door to the time we are checking out it only takes me about 20 minutes to get my buddy washed and dried. You can also have them handle the wash if you want. They also have a grooming service. My buddy doesn't need much grooming but I have seen the results of their work and its all very nice (I used to own a grooming shop so I know a good cut). The staff is very friendly and helpful and they carry a wide variety of food and other supplies. Highly recommended!

    We specifically booked a deshedding service, but instead were charged for a basic wash we didn't…read moreask for! The deshedding wasn't done at all. After 2 hours of driving to fix their mistake, the owner Chad refused to apologize, refund, or take accountability and claimed a quick 20-minute brush counted as the full service deshedding. Details: We scheduled a deshedding appointment for our dog the week of the 9th for Friday afternoon. At pickup, I noticed my dog was not fully dry, and the total charge was $55 instead of the $70 we previously paid for a deshedding service. When I asked Eric about the price difference, he assured me the deshedding had been completed and that the groomer simply adjusted the price because my dog was not shedding as much. Later that evening, my dog was shedding more than before the appointment. The following morning (Saturday the 14th), I contacted the owner, Chad, who apologized and asked us to return Tuesday or Wednesday after 5 p.m. so he could correct the issue personally. We drove from Mount Pleasant (30 minutes each way) on Tuesday, but Chad was not present. Eric took our dog back for approximately 20 minutes and later acknowledged that the deshedding service had not been performed. He showed us the amount of hair removed and stated he would inform Chad so the situation could be made right. After not hearing back for several days, we contacted Island Pet again regarding a resolution, including the time spent driving to correct the mistake. During that conversation, Chad was defensive, raised his voice, and stated there would be no refund, credit, or further resolution. He claimed the 20-minute brushing session qualified as a deshedding service, defining it as de-shed shampoo, time to sit, followed by blow drying and brushing. However, that full process was not performed during the original appointment. We booked and expected a deshedding service but were instead charged for a basic wash, plus tip, and spent two additional hours driving.

    Happy Wags - Spacious dog suites

    Happy Wags

    (12 reviews)

    I booked Happy Wags for my first puppy wash by a professional. I really went more towards them,…read morebecause I wanted to be near for my new puppy and it's super convenient. The owner was very open and talked me through things that came up during the service. She was very patient. Arrival: I expected them to provide lots of information on my puppy and great me with open arms. I was greeted with a nice washer and questions about the services I booked. More of letting me know that I should have maybe went another route for a puppy as opposed to the service I booked. Seemed to be some confusion with my service between the owner and the booker which I could see. It was really confusing on what's was included and was told something different from booking. The groomer discovered during my service that my puppy had some mild matting around his feet so he needed to be cut down. She explained she didn't want to irritate him by brushing to much in his feet which I appreciated. So scary for me, but they offered me a discount on it which I appreciated it! The clippers also died and I had to wait with my puppy for more to brought. That's ok it's a new business. I support that! I am going to list the positives and cons of my experience below. Overall, I support the business. I was happy and they were very open to questions and took time with my dog. I tried to cut down some of my dogs face prior, so they fixed that for me lol. Will I try them again? I may. I am a new puppy owner. I did not like how much hair was cut off, but I trust the groomer when she said it's needed. Would love to keep more hair next time. They were the first and only company I reached out to as a new dog owner. I plan to try other places and make a great decision! Thank you Happy Wags! Pros: -Mobile service -convenient -affordable -easy to book and get in -quick service Cons: -Booking needs to know more details for the customer. Seems like there was some confusion on the service I got on their end. I didn't mind discussing it, but it was very confusing to a new customer. Maybe confirm a new or puppy appointment to address any grooming history prior to booking. -not as inviting to puppy care and first time customers (explanation: most dog lovers will play and calm your puppy upon meeting them). They will provide a more what to expect and introduction. I know my dog name was in the schedule appointment, but no one really asked me his name . I would have loved to get an overview on what's going to happen and what to expect from my puppy at the beginning of the service.

    We had a really disappointing experience here. We booked our golden's grooming appointment over a…read moremonth in advance, only to arrive and be told they had double booked and couldn't accommodate us. There was no apology, no offer to come back the next day or receive a small discount. Just bad business! What made matters worse was how rude the owner was to my boyfriend when he tried to address the situation. It left a very negative impression and we won't be returning. A neighbor also mentioned their dog received a rushed and botched grooming here, which makes us even more uneasy about the quality of service. An unprofessional and poorly managed business. We expected much better!

    Gentle Grooming by Jacqi - groomer - Updated July 2026

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