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    Gentle Physical Therapy

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm
    Updated 1 week ago

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    Physical therapy

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    4 years ago

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    Gail C.

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    Serasana

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    I booked a massage through ClassPass as a Mother's Day gift for my mom. I called ahead and informed…read morethe staff that the booking was for her -- at no point was I told this would be an issue. When we arrived, the owner and staff were condescending, rude, and showed zero empathy, turning what was meant to be a special occasion into an embarrassing and upsetting experience. I've visited before for yoga classes, but the attitude toward ClassPass customers here is consistently dismissive -- from being made to fill out a new form before every single class despite being a returning customer, to the way this situation was handled. No one should be made to feel unwelcome when they're simply trying to do something kind for someone they love. What could have been a simple, understanding conversation was instead handled with zero grace. Do better.

    Unfortunately, the last time I went it was not the same experience. I wanted to try something new,…read moreso I took the slow yoga class and my instructor did not make me feel welcomed. She talked to me after class and told me I should be an a beginners class and told me she doesn't go around correcting/helping others because that's not how she "teaches". I came in proud of myself for trying something new, and left feeling embarrassed and uncomfortable for putting myself out there. It's a shame because the few other times I went here, the people and instructors have been lovely and encouraging.

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    Pilates And Motion - Cadillac for one on one training.  Spine corrector piece of equipment used too during one on one training.

    Pilates And Motion

    4.7(14 reviews)
    0.0 mi

    I originally posted this review for the business Eileen used to work at, but I'm moving it here…read moresince Pilates and Motion is her new HQ: I don't usually take the time to write reviews, but Eileen, the acupuncturist, is so deserving of recognition I feel compelled to in this case. I seriously don't know what I ever did without her. I've been seeing her for weekly 30-minute acupuncture sessions for about 6 months now. I was initially just kind of curious (but not overly optimistic) about acupuncture and its ability to alleviate my severe PMS symptoms and make my cycles shorter and more regular. When I first came to Eileen, I was also dealing with chronic fatigue, feeling cold all the time, unexplained infertility and a moderately high level of stress and general anxiety. My husband and I still haven't conceived, but Eileen's treatments have had a very observable affect on my cycles (the first time I saw her, I had just had a 36 day cycle. Each month after I started treatments, my cycles got progressively shorter, until reaching a nice, predictable 26-day pattern.) My periods are much less painful, my energy is higher, and my hands and feet aren't icy cold all the time anymore. Eileen has a very calming presence about her, and is very easy to talk to. She is extremely intuitive and compassionate and sincerely cares about helping me in any way that she can. She talks to me about how I've been feeling before each appointment, and customizes each treatment accordingly. Yesterday my stress level was quite high when I got there, and I had some anxiety that prevented me from being able to stay asleep the night before, so she focused on the best points to relieve stress and I walked out of there a new person. I was in a zen-like state for the rest of the day after my appointment, and I'm still feeling very calm. I've also come in after nursing a headache for 36 hours, and left without any pain whatsoever 45 minutes later. I just can't say enough good things about Eileen or how grateful I am to have found her!

    I paid almost 1K for private sessions and my last 2 classes the owner had other sessions with…read moreclients going on in the same room with another client while the instructor was teaching me. It was really hard to hear, focus and stay motivated. I generally NEVER complain but when you are paying a higher price for a service then that is what is to be delivered. Today I came about 10mins early the owner asked me what I was doing there (my hair is usually in a bun) naturally curly but today it was straight..assuming she did not recognize me I stated I was there for a private session with her instructor that started in 10-15 mins she told me to go wait in my car. I find it odd and its growing uncomfortable each session. The owner then went upstairs to meet with her client. If I would have randomly walked in after she went upstairs I still would have been in the waiting area... like I did the week before without having to go to my car. Pointing out she stated this in front of her loyal clients and gave me the boot when I simply was sitting on a chair smiling at her clients. I'm a lot different looking than her other looking high class clients being tanned skin tone and I would hate to feel like I'm being treated differently when my pockets and class aren't any different. You never know someone's status by looking at them. When speaking to the owner she kept insisting on more fees to accommodate services paid for as if I did not have the money to pay for my services. She then suggested a $500 an hour fee to rent out her whole studio to be funny. Usually a private session is a 1:1 session with the trainer, instructor or what have you. She stated that is not how her studio runs and it can be quite a few others in the same session. If this is the case she should have disclosed when paying that sessions were more in a group like vicinity and I would of happily paid for classes elsewhere or paid more than half the price to join a franchise. The other clients she was with was laughing hysterically and impulsively during my session that the instructor had to keep raising her voice so I can hear her on the reformer machine. The owner was absolutely contradicting and passive when I took it upon myself to speak about my experience professionally. Never asked for any money back just wanted to see if she suggested quieter times. She challenged me to looking into renting out the studio..if I wanted to I would. However, I inquired about private sessions just as you would do with a private chef, private instructor, private massage therapist, private Villa on vacation, or personal trainer. All of which I have done and it was "private" just myself and the Coach/trainer/instructor etc. This was supposed to be a wholesome, holistic experience and despite race, age, or sex everyone should be held to that standard. Maybe the owner should disclose that it may be semi private sessions when you pay for private 1:1 sessions and others will be in the room in a small space with you. Also please note that she does offer "semi-private" sessions for a lot less but it has to be with someone you refer. Now, that I'm thinking of it it seems like a scam scheme and she is still in fact having clients pay the price for "private" seasons when in fact are not private. Honestly cannot wait to do my last 7-8 sessions and book elsewhere. Helga one of the instructors is absolutely amazing. She is why I'm sticking through this or would have cared less about 1k going down the drain. I know she drives to this particular studio for her clients from other places she attends to for her livelihood.

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    Gentle Physical Therapy - physicaltherapy - Updated September 2026

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