1. Peak Primary Care

    1. Peak Primary Care

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    Katy, TX

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    Peak Primary Care

    4.6 (5 reviews)
    Open 8:00 am - 5:00 pm

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    5 months ago

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    4 years ago

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    Lauryn B.

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    3 years ago

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    4 years ago

    Caring doctor and seems more interested in figuring out why you are having issues and a solution.

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    Village Medical

    Village Medical

    2.0
    (102 reviews)
    1.1 mi

    I have been a patient of Village Medical for over 25 years and patient of Dr Lee Edwards for at…read moreleast 10 years. I have really liked having Dr Edwards as my Doctor. I tried to reschedule my appointment with her last week after the automated system sent me a message that my current August appt with her was cancelled. When I called to re-schedule I was informed she was no longer with Village Medical. I asked where she had moved to and was given no info. I have sent messages in Patient Portal. No responses. Normally a letter or notification is sent out if a MD is leaving a Practice. I reached out to the Practice Manager and left 2 messages. No response. I spoke to someone in the Call Center today to ask what was going on that none of my messages were being returned. Come to find out the Call Center and Billing & Insurance Center is now located in Central America which is why everyone who answers the phone has a heavy foreign accent that is barely audible unless you are Hispanic. I think this is so unprofessional that there has been no communication to her long standing patients or all of her patients for that matter that she was leaving the practice and what my choices were for having a physician take over my records. It is terrible that Dr Edwards is gone, she was a great female Doctor and I will miss her terribly. I am so disgusted with how Village Medical has handled this that there is no reason for me to stay with them as a patient. Dr Edwards is gone so I will look elsewhere for a new MD. It is also ridiculous that when you call into the office all calls are being routed to a Call Center in Central America instead of someone local here in Houston, Tx taking my calls. To say I am appalled by all this is putting it lightly. Dr Edwards and her Nurse Heather were always so good to me and I felt well taken of by them. I'm unbelievably disappointed.... I started with Village Medical in 1998 and I'm now 69 years old. Changing PCP's will not be easy but Village Family Practice is not comparable to how it use to be. Such a shame....

    Whatever you do, don't go to Village Medical. I'm caring for a 69-year-old man who started going…read morethere because it was so close to home. He didn't look at their reviews. Big Mistake! Every time he needed a new prescription, it became a huge hassle. You need to call 2 to 3 days in advance because doctors won't stop what they are doing to refill your prescriptions. Its only done at the end of the day. God forbid if you forget and call in two days before you need them. I needed a refill on my prescription, so I called in the prescription mid-day on the 9th of January, which was a Friday. I only had enough pills to get me through the 11th, which was a Sunday. Consequently, I called Village Medical to get my meds called in asap. That did not happen! We did not get those pills until Tuesday because we had to call in again on Monday. What a hassle!! I cant enter this complaint until I give at least one star. Consequently, I have given them one star so that you can read my review

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    Peak Primary Care - internalmed - Updated July 2026

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