I asked for someone to come fix a leaking toilet and replace 2 valves. Genz Ryan was prompt in replying to my phone call and making time that day to come out. His "thorough review of my home" was when things started to go south. The list he made of issues was alarming with my minimum request quoted at $1200. He told me I "needed" 10K worth of things fixed around my home. I called a local plumber for a second opinion - first, he quoted the job I asked for at $400 (ended up needing to replace a pipe and landing at $700 with parts and labor). He checked around my house some of the items on the urgent list. Of the whole list, he said nothing was urgent. We could fix a few pipes under the sinks, but it would be minimal parts and labor. No, my water softener did not need to be repaired. No, I did not need a new toilet, No, every fixture in all 4 bathrooms did not need to be replaced. No, there were NOT 4 leaking pipes. No, my disposal is NOT dying. The plumber I ended up working with told me that Genz-Ryan is known for pricing high, and it's well known that they work on commission and look for things to fix. 0 out of 5 stars. Do not recommend. read more

The price is ridiculous and I don't recommend at all. They quote a price to replace a hot water heater 2 to 3 times of a quote from other reliable provider. When they quote, they do not show any details of their quotes and keep the customer in dark. Our water heater needs to be replaced but it might be able to support us for a few days once it is turned on - they will charge 250 dollars to turn on the heater. I am curious how such a company can survive. Asking this firm to check the heater is both a waste of my time and my money (charging $99 without doing anyting to help). Avoid. read more

PLEASE beware and price compare and take note of the bbb complaints. (Link at bottom for your reference) The trend is overcharging, misdiagnosis, and unnecessary repairs. They tell you $99 service fee, but then showed up and charged me 359. Then told me to replace water softener for 4600. Exact same at other companies was 1800-2000. They did offer repair but really dismissed that as a smart option and quoted 2200 to repair. Ultimately got 2nd opinion, and was told to definitely repair. And only charged 850 for repair by 2nd opinion company (vs 2200 for exact same repair by Genz Ryan). PLEASE PLEASE BE CAREFUL. Good reviews are bc they have you review their technicians immediately after and the men ARE nice and charismatic and well trained in the art of effing customers over. Well oiled machine using scare tactics, severely inflated prices- they are the epitome of corporate greed. https://www.bbb.org/us/mn/burnsville/profile/heating-and-air-conditioning/genz-ryan-heating-cooling-plumbing-electrical-0704-2094/complaints read more

They are salesmen more than anything. Lots and lots of hidden fine print- they refuse to give a printed receipt with anything itemized. Shady shady. Will not use them again! (Problems with installation also) for them to fix their own mistakes was not a priority for them. read more

This is an incredibly well oiled machine that preys on customers who don't know any better ie: new home owners, young adults and tired parents. They'll ask you to sign their disclosures that indicate that ALL PRICES ARE FINAL (literally in capital letters) so you'll have an incredibly difficult time challenging this with your credit card company and taking any legal action. Your best bet is to do your research and find a craftsman/woman focused on their trade, rather than their TikTok channel. We had Genz Ryan come out to do an installation of a standard lighting fixture (with a fan) in our toddlers room Jan 2022. We wanted a working light and fan for the summer months, and most importantly, we wanted it done professionally for peace of mind. They performed their analysis and presented us with an apocalyptical scenario of our house setting on fire unless we brought our electrical up to code and paid them $11,000 to do so. We had multiple inspectors and contractors consult us during and after the purchase of our home and not one had the same diagnosis. This was the first red flag. We declined and stated we just wanted the light installation performed. They then gave us options on a tablet: It was close to $300 just to give us a quote/diagnostic and close to $1,500 for the installation. I thought this price was astronomically high but again, but wanted the peace of mind for my baby. We put our little one down for an evening nap and he woke up screaming. The light had turned on by itself after installation was done by Genz Ryan. We thought this was an anomaly until it continued to happen for multiple nights, disrupting sleep for the entire household. I became suspicious of Genz Ryan and started to research reviews and was shocked at what I read. We immediately became alarmed and knew we had been taken advantage of. We also read reviews from Employees on Glassdoor with first hand reports about how they're actually trained to upsell and promote unnecessary repairs. If we called Genz Ryan about this, they would have just pressured us to pay them thousands more. We turned off the light switch and stopped using the fan for months. Summer '22 rolled around and we tried using the fan (without the light). Same thing happened - the light turned on by itself. For safety reasons, we stopped using the light/fan altogether. After walking past the light and cursing their name a thousand times, I finally called Genz Ryan in March 2023 to inform them of the situation. Their services came with a 3 year warranty so I requested to void it and issue a refund. The rep was a hair away from calling me stupid for waiting for so long to call them and that they could take no fault of the situation. They also informed me that they had photos of the fan and install (I never consented to photos and was not made aware of this) and that they would have to come back out to further troubleshoot the issue. After arguing back and forth with the rep about the negative reviews I read - which were chalked up to 'disgruntled customers who didn't like the price' - and listening to their used cars salesman pitch of how Genz Ryan has a A+ on BBB (they don't by the way) and so forth: I was told that my only option was to have them come back out again. I got pressured into an appointment, called back, and cancelled. I've had three bids from electricians to correctly install the light and not one exceeds more than $400 from certified electricians. I'm aware that my review won't make a dent in their blueprint of how to rip off customers that they've perfected over the last 70+ years, but I'll spend the rest of my life cautioning family, friends, coworkers, and neighbor's about their tactics. read more

Genz Ryan just charged me $500 for a capacitor that can be purchased for $15 online. What makes it worse is the fact that I diagnosed the problem. I should have checked reviews before calling Genz Ryan. I made the mistake of not checking what the part cost before calling. The tech showed me the part in his catalog on his tablet and it said $499.00. I honestly didn't think they would overcharge by that much but they did. All of the prices shown for their parts in the catalog are extremely over cost. Do not trust this company ever. read more

They are the plumbing and heating contractor responsible for my new construction home, thus they are responsible for the repairs. I had an appointment scheduled a month ago for today. I took the day off work expecting them to be here between 8-12 and at 2:30 they cancelled my appointment. They said they could get me in a the earliest convenience. Which means their earliest convenience, not mine, so it's another month before they can come back. Then they said they couldn't have a plumber and an HVAC tech in the house at the same time because it's a small space. My house is not a small space. Massive excuses. Then? Then? The "customer service rep" hung up on me. Unbelievable. Totally over using this company ever again. read more

Quoted me almost 6k for a level 2 ev charger. A different company came to do it the next day for less than 1k, did the permits and got an inspector in. They will rip you off, someone else can get the job done just as good or even better for less money. read more

When I originally spoke with the customer service manager after my bad review what he told me and what has happened has not happened. It is now 8/20/2020 and I haven't received a gc as promised nor has my check cleared from a 7/31/2020 payment of $295.00 for a 5-10 minute job. I had removed my bad review and because no follow through has happened all my reviews went back up! I will not remove them again! This company is as bad as everything I read. read more

I made a call to Genz-Ryan for service today to see if they can resolve a water leak in the basement. After explaining the issue, they had me call my city to get the water turn off and they'll dispatch a service tech. Hours later, I decided to call them back. They guy on the phone was really rude and basically told me it's the city's responsible to resolve any water issue up to the meter in the house. He refuse to transfer me over to his supervisor and hung up the phone. I called the city and the city said they are wrong. The city is only responsible up to the meter in they yard. I called up another plumbing company and they told me they had service my area a thousand time due to bad valves install by the Genz-Ryan. What a shitty company. read more

they over charged us and also kept pushing to add on more services. Felt very high pressure. then they PUSHED us hard to post a positive review which I thought was bad business. read more

Nice people and friendly, however I was quoted a basic 50 gal water heater replacement at $6500. That's ridiculous. I don't trust them anymore. read more

Let me tell you about Genz Ryan. We called them for service on our furnace. They came out and said it would be $350+ to fix the furnace. My wife approved the repair. We paid them the money and the repair guy said, "I have to turn your furnace off because it has to be replaced and it will cost $7,800. Buyer Beware. read more

This company is over-charging for their work. I couldn't believe the price. I needed 1 1/2 PVC drain pipe from kitchen sink repaired. The service man immediately said, "this will start at 675.00 dollars" . Wow. I will fix it myself, just go away. He then wanted 99.00 dollars for the service call. "No" i said , just go away. ..... This company is a RIP OFF !!!!! Unless you are in a spot and need someone right away. Avoid Gens Ryan.... read more

After reading the review I wrote, GR called me back and said they would "make it right"- but I have called them back 4 times and so far no one has "made it right." I am still waiting. Meanwhile my drain backed up again! I called another service and for $225 they used a 6" bore and cleaned out my whole drain system inside the house and out to the street. I had a friend call just to find out what GR charges for this service, and they won't even tell you over the phone- not even a price range! That's so they can come out to your house and charge you $3K when they have you over a barrel. Run, don't walk, away from using GR for plumbing. read more

On Feb 21, Tyler Unger came to my house to fix my furnace, he was able to fix the problem, however at the time he told me that he would deposit my check two weeks after that day so as to give me some wiggle room my finances at the time. I really appreciated him doing that because it really helped me out a lot. However, he ended up depositing the check on 2/28 instead of waiting like he said he would and ended up putting me in a rough financial situation. If he wasn't able to do the original deal then he should've said that and not went back on his word. Due to this, I will not be using Genz-Ryan anymore in the future or recommending their service Update 3/9/20 The customer service manager Jeff called me and sincerely apologized about the misunderstanding with my check and more than made the situation right, I appreciate him calling to see what he could do to help. Therefore, I will continue to use Genz-Ryan in the future! read more

Genz-Ryan is the worst. Spent $10K with them on a bunch of work, including a new water softener. Have had issues with the water softener and have tried to get the situation rectified. Several times we heard "we'll look into it and get back to you" but they wouldn't get back to us. Finally, after many attempts to rectify, I finally got a hold of the service manager. He apologized, said he'd look into it and call me the next day. Nothing. I called a few days later and left a message for him. Nothing. So I left a message a few days later. And a few days after that. Nothing. No response. What kind of business doesn't even call their customers back?? Congrats Genz-Ryan on taking our money and then ghosting. You win. read more

I got a new house this Spring and it was still cold when we moved in so we weren't able to test our AC. So just recently, when we turned it on, we noticed that it wasn't working. We tried doing everything instructed by our builder to do like make sure change filter, check if wire outside was connected etc but it didn't work. So we decided to book an appointment with them. I called on 5/3 and they gave us an appointment 5/24. I know that this is not an emergency but it is just too long for an appointment. I have a baby who gets fuzzy with warm weather so Yes, I am disappointed. i also called for our sink to be fixed by them and they gave us an appointment in 3 weeks. I don't recommend this company. read more

I had a terrible experience with Genz Ryan- My boiler would not turn on, and Lucas came out today and told me I had two options. It would cost me $3500 to replace the electrical that was shot and once I did that, they would be able to know if that was the problem or if it was some thing else. If it was something else it would cost more. They recommended I replace my entire unit for $10-12k given the unknowns and the age of the unit. I had a second opinion tonight and the only thing that was wrong was that the gas valve to my boiler was turned off. The technician turned it on and everything worked immediately. I had to pay their $100 fee since I didn't use their recommended services, and pay another company to come out and fix the actual problem. When I called their customer service tonight they said they were sorry to hear that, but there was nothing they could do about it. What an absolute terrible experience. read more

We had two outlets that suddenly stopped working in our kitchen. They quoted us $800 to change two outlets. Enough said.

Get a second opinion before committing to a purchase of a new furnace. Be wary of high pressure sales tactics eg they don't make furnaces like they use to, repair parts are in short supply and may take a while to come in while the new furnace can be installed tomorrow afternoon, and as expected sign now! My ten year old furnace went out on one the coldest January days in Minneapolis. Service was prompt, the next day. Filter was clogged and furnace stopped. After inspection nearly every part needed replacement, for a staggering cost in parts and labor of $6,000 and a new furnace option for around $5,000 was presented. It didn't make sense. Called for a second opinion and the issue was resolved within 10 minutes by connecting a lose wire. The furnace started immediately. The month before I had a furnace replaced at another property, the sales spiel was basically the same. Hence the alert to get a second opinion. Be wary, should your furnace stop get some strip heaters and a second opinion, it saved us thousands. read more

no one showed up for appointment. I had to call a couple times to find out if someone will be coming. We ended up canceling the service after waiting 1 hr! if u want someone reliable, avoid this company at all cost. read more

This company is the worst. They charged me for furnace repairs I didn't need and they never performed. They are crooks. Also they never got my furnace running after all the $$$ so I had to call another company out to fix what they didn't. read more

Had water leaking from wall in basement onto the floor. Called Genz Ryan. Quoted a price of $99.00 for coming out. A guy by the name of Stuart came. He kept going back and forth from being in the basement and going outside, I believe on the roof. He then quoted a price of $314.00 but not knowing what I was being charged for. He continued to go back and forth from inside to outside. Finally from coming back in his exact words are this is bad. He says the chimney cap needs to be replaced on roof. It is obstructing the exhaust going back into the furnace and hot water pipe. He told me carbon monoxide is leaking and will continue. He shut my furnace and hot water heater off. He told me he couldn't fix it and a contractor would have to fix it. Now it is costing me a total $813.61 and I had to pay up front. Of course hearing carbon monoxide leaking, I wrote him out a check to get fixed right away. I asked for a receipt and he told me he would e-mail one. I told him I also wanted a hard copy in the mail. He had already called a contractor before discussing this with me. Contractor came and was here for approximately 25 minutes and changed that cap. Total bill $813.61. Called the office for a more detailed bill and was told they don't charge by hour and can't give a break down. I tried to pursue it to the BBB but all they did was pass the complaint to the Co. Got called by the co. who wouldn't do a thing about it. Basically told me the job got done and this is what they charge. I am sorry I didn't look farther into reading reviews on this company as I can see others were price gouged. I will NEVER, EVER recommend this company to anyone. read more

Terrible workmanship andDO NOT guarantee their work. We had a pipe fixed in April 2021, pipe broke where they fixed it. They wanted to charge us for their shoddy work. Refused to help us without charge! Run away from this company. read more

Unfortunately there are insanely over priced. Garbage disposal replacement charge were more than $600. That's the only unfortunate part.

There prices are very high. I got a quote for $3700 for a new water heater which was more than twice as high as 2 of their competitors ($1700 & $1800) Unbelievable! They say they waive their $99 service change when work is done but they have a minimum charge of $225 when they do something. (I was never told this when I made the appointment) I was charged this price for just restarting the pilot light. The biggest disappointment was when he arrived and asked if he should where a mask. I asked if he was vaccinated and he said he was not. Are you kidding me? Your company is sending unvaccinated workers in people's home? Stay away - many places more reasonable and have more common sense (having only vaccinated workers in people homes) read more

Genz-Ryan has been apart of my life since 2012 when I built my home in Shakopee, MN under the builder Ryland Homes. Genz has been on time and efficient with their inspection and analysis of work that is required to be done to fix the problem or add value to your home. I've spent over $100,000 with this company fixing issues or adding value to my homes and they have done it all. I've added the following: air exchanger, water purification, heat pump, humidifier, electrical, whole house plumbing, air purification, hung chandeliers, low voltage, HVAC, and much more. I've relied on Genz for just about everything and they have done it right time and time again. Matt Ketterling has been a joy to work with orchestrating the sale, the operation, and keeping the labor happy with meals and smiles. I can't speak highly enough of this team and they have a financing arm should you need to finance your experience. Hats off to Genz Ryan! read more

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They are the most ridiculously expensive plumbers I've ever hired. They showed up and sat in my driveway for almost half an hour before finally coming in. Meanwhile, I have my pets locked up so this was highly inconvenient. While they have done good work, you will pay at least 2-3x what other plumbers charge. It cost 600 dollars just to replace a flapper & fill valve on a toilet. I am the dummy that paid it but once you have them in your house, you just want the issues fixed. That is what they are betting on and must be part of their business model. Inconvenient and overly expensive to sum it up. read more

My furnace was working but not holding temperature. Genz-Ryan had installed it 6 years ago so I called them to fix it. When the technician arrived at my house he wanted to talk about his personal profile they had posted about him? I just want my furnace fixed. He stated it will take 2 hours? How does he know this? I asked him 2 hours? Yes he stated. He then stated I am going outside to look at your air conditioner? I said why, I need my furnace fixed? He insisted he needs to look at it. He came in, went downstairs and I heard no sounds for 1 hour. I went down to ask him what he is seeing and whats going on. He is staring at his computer and just sitting on the floor. He appeared to be doing nothing but told me he is still doing an eval. I went upstairs, waited 45 minutes after I heard no sounds for that whole period. Went back downstairs he was sitting smiling at his computer, noticed me then scrolled to another screen. I am just finishing my paperwork, what time is it? I will be done in 15 min. He finally came upstairs and started telling me I need a new air conditioner, need vents cleaned and my furnace is getting old. WHAT DID YOU DO? NOTHING he said. YOU DID NOTHING FOR 2 HOURS? GET OUT OF MY HOUSE I TOLD HIM!!!! I wrote him a check, he left. WTF I wanted my furnace fixed not a sales pitch. I know have to call another service to fix my furnace. Great job making me an angry, never again customer. read more

Terrible customer service - I requested an AC replacement and electrical repair. The AC service was good, but the electrical job never got finished. They dug up a trench near the driveway to rebury a wire going from the house to the garage. The job did not pass the city inspection because the technical had used the incorrect wire that is not suitable for underground. Genz Ryan had promised that they will cover if the job doesn't pass inspection. It's been 6 weeks since then, and Genz Ryan postponed my follow up appointments twice due to staffing issue (they have only one electrician available), leaving me a 5 foot trench in the driveway and unable to utilize my garage. I have called 2-3 times to state that the service is PAID for and requested them to get it done. Genz Ryan's response is that the job is technically done, it just didn't pass inspection. Each phone call, not only are they not able to guarantee the next appointment, I was told that Genz Ryan's employees have their own personal lives and I should respect it. During phone calls I was even asked to refer them an electrician if I know anybody. I am reasonable during when the first two appointment got postponed. I respect that they were facing sudden change. But it has been a month and a half of unfinished work. I paid the amount for this work and I expect it to get done. In all honestly, I cannot afford to care for their internal personnel issues, nor am I expected to. read more

Up sell up sell up sell!!!!! Run Forrest run!!!!! Try Ed's Heating and AC. Honest and professional.

I'd give zero stars if that was an option. We began using Genz Ryan several years ago and at that time would have rated them much higher, but the past couple years have been awful. As others have mentioned, issues with them not showing up when we were told by them as well as discovering they charge about three times more than other accredited HVAC companies for the same work. We also have had quality issues with their techs. We've now changed to a different HVAC company and our systems are finally working fine with a much more reasonable cost maintenance program. read more

Rescheduled like 7 times, and still no show, to a level where I had to just cancel their service. Originally scheduled for Sep 2022, and kept rescheduling and today is 1/23/2023, and tune up is still not done. They kept pushing the dates on the day. They give the entire day of window, not even a 2 or 4 hour window, where I have to stay home all day waiting for a call, and then they call around 4 or 5pm saying that their technicians are tied up and cant come. When I tried escalating this, they promised me an 8 am (give or take 45 minutes) appointment today and waited the entire day, called them 3 times today, and still got rescheduled. Very unprofessionally handled, I would never use or refer them again. If they are short staffed and run into this issue over and over, they need to staff more people or dont take appointments at all to fulfill existing appointments. I can understanding this happening like once, but 7 times? read more

They called with a "few questions" before my appointment and when I called back they canceled. They stated they didn't have availability. Less than two days notice when I was relying on their service to complete other projects. Very unprofessional. read more

Genz-Ryan sticker was on the furnace that stopped working correctly, tenant called it. Min cost to get furnace running was 2k+, recommended total replacement of 4k+. Called another local shop for the second opinion. Spent under $200 and furnace working well no issues. Stay away! read more

The technician they sent to my house tried to pressure me into making a fast $7500.00 decision about what turned out to be a made-up issue. Phil put a camera in my main waste pipe and pretended to try and break through a clog. He said if I decided in two days that they would give me $1000 off, if I took more than two days it would be $8500.00. He said I could have a basement full of waste water at any time. He also told me to use his personal number not to call the main Genz-Ryan number but to call his personal number instead. The technician (Phil) said I needed to have my yard dug up to fix a waste pipe and that they needed to bust through the floor in my basement to fix another pipe leading to the main pipe. I was able to get another company to come in that same night, and their technician took less than 10 minutes to set up, stick the camera in the pipe and poke through a wad of toilet paper. He said there seemed to be nothing wrong with either pipe. read more

Service was ok. Technician was professional. No complaints there, but they charge a lot!! In my case, I called them to fix a leaking bathtub faucet. I thought it was going to be a couple of hundred dollars, but Boy I was wrong. The technician said the old faucet was screwed on too tight and he couldn't unscrew it without damaging parts. He said he could try to fix it for $600, but he wasn't sure if that would work. He recommended a new faucet and that cost $2000.00! I am attaching my invoice. There is 4 things listed - But, all it means or he did was install new faucet, put putty around the faucet and turned the water pressure on higher (I am kinda surprised that part is on the invoice cuz it's literally turning a lever.) Anyway, long story short, if you are ok with that kinda price tag, this review is not for you. If not ,do not waste your time calling this company. There is also a $100 fee for the technician to come out and if you end up not liking their quote, that 100 is non refundable! More I talk to people, more I regret agreeing to that quote ‍. Oh well mistakes made, but I saved you tho . read more

I had them come out to tune up my air conditioner. The technician told me I needed $1800 in repairs. I had another company give me a second opinion and they said my air conditioner is in great condition and just needed a tune up. It's been working with no problems since. When I complained to Genz-Ryan they blew me off. Done use them. They don't know what they're doing. I've called and left messages twice with your customer service manager and nobody is calling me back. You are still blowing me off. read more

I had them replace a garbage disposal, they did a fine job, communicated and all that, but the pricing is outrageous. they charge a 99 fee to come out and quote the job, and to replace my garbage disposal it' was 1400.....I asked what the cost of the unit and labor was but they were unable to provide that breakout. I needed it installed, so I advised to proceed. I looked up the unit after they left and the actual garbage disposal was $150, which means I paid a WHOOPING 1250 for a 1 1/2 hour job. That's 600 an hour. I was stupid to pay it, but I am posting this in hopes that you won't make the same mistake. read more