I had them come out to tune up my air conditioner. The technician told me I needed $1800 in repairs. I had another company give me a second opinion and they said my air conditioner is in great condition and just needed a tune up. It's been working with no problems since. When I complained to Genz-Ryan they blew me off. Done use them. They don't know what they're doing. I've called and left messages twice with your customer service manager and nobody is calling me back. You are still blowing me off. read more

These people ripped off my mother-- nearly $8000... she is very old and they came in and told her she needed a bunch of stuff that she did not need. They failed to give her an itemized receipt and just took her money. This company PREYS ON THE ELDERLY. PLEASE BE WARNED. ALL CROOKS. read more

3/19/2021--we needed a valve replaced on our water heater. Genz-Ryan guy showed up to our house to give us an estimate. Long story short: He tried to con us into replacing all our plumbing + our entire utilities room by lying to us. When that didn't work, he charged us $841 for work he never did. You hear stories like this, but you never think these people actually exist, until it happens to you. I'm not embellishing the story; these are just the facts. First, he said our water heater needed to be replaced entirely. Then he said our water softener wasn't working & we should replace that, too. THEN he said all our plumbing was not up to code & it needed to be ripped out/replaced. NONE of this was true & we knew it. We're not ignorant homeowners. My husband said: 'no thanks...we just need you to replace the valve on our water heater.' GR guy said: 'fair enough, but the price will make you "pass out," so you might as well replace everything.' This is where I got fed up & chimed in--'we do not want you to do *anything* aside from replace the part. That's it.' He told us we'd have to order the part, and quoted us $841--for labor only---AND the work wouldn't have any kind of warranty....AND we would have to give them a credit card immediately to secure an appointment for the following Thursday. BUT, (it gets worse): if we would agree to have them replace everything, ($3800), they could have done ALL THAT 3 days earlier, on Monday. And the work WOULD be under warranty. I wanted to tell him to GTFO of my house right then & there, but with no hot water & and no other companies could come until at least Monday, we felt cornered & gave him a CC to schedule the appointment for the following Thursday--to replace the part only. Normally, a trip fee would be the only charge until the work was done, but after he left we saw that he charged our card the entire amount right away. Yes, you read that right: we had to pre-pay for work that hadn't been done yet. The next day, (Saturday), my husband found another local company who could come out sooner & quoted us a fraction of the price that GR did. So he called GR to cancel the Thursday appt & refund the charges they had already pulled. No one answered, so he left a voicemail to please call back. On Monday, my husband called again, no answer, so he emailed GR & asked if the charges had been refunded. Some gal emailed back & said 'not yet.' Husband replied to ask if there was any reason we would be "locked into a contract" & the gal said--'no there is no contract but let me call the guy & have him come back out & explain the job again.' My husband was like--"WHAT!? NO! We just cancelled! We don't need anyone to come out again, charge another trip fee & waste more of our time! Just cancel the appt & refund us our money, less the trip fee!" The local company we found replaced the part in 30 minutes, assured us that our water softener is fine, & that our plumbing was indeed up to code. He charged us $200 for both trip fee&labor & life at our house is back to business as usual. For $641 LESS than GenzRyan. We called GR again & again, left voicemails, emailed...no responses. It took more than 2 weeks, half a dozen calls/emails & finally a BBB threat to get our money back. Nice try, GenzRyan. Maybe it's a normal tactic for these guys to be pushy & try to upsell people a bunch of stuff they don't need, but not only is that bad business under normal circumstances, it's disgusting to do during a pandemic, when so many people are struggling to make ends meet! I'm sickened at the thought of how many people have been taken advantage of by this dirtbag. Save your $$--go on Thumbtack & find another service provider who won't lie to you about what you need, or try to steal from you. **UPDATE FROM RESPONSE: Come on, you attempted to call my husband yesterday, shortly after I posted my review. Stop trying to make it look like all these negative reviews aren't valid, by using the "we don't have any record of you" routine! He didn't answer your call, nor does he plan to return it. There is plenty of evidence online that you contact people after they post negative reviews & you offer to reimburse them a tiny amount of their money, in exchange for taking down the negative review. And then you don't even reimburse them when they do! Clearly, what happened to us has been happening FOR YEARS to so many people, so you're clearly not interested in doing better. You people deserve all the negative reviews you get & other people deserve to know what they're in for, should they choose to hire you. Look at the google reviews in chronological order sometime! These clowns have someone on staff whose job is to flood negative reviews with positive ones! You'll notice any time someone posts something negative, suddenly 20 positive reviews come in all at the same time--then nothing for weeks? They do this to keep their rating high & to hide negative reviews. SCAMMERS! read more

Our water line burst early in the morning, so I called them early Sunday about 6:30 am, on their 24-hour service line. The person I talked to was very understanding, but come to find out, they could not come out until Tuesday morning at the earliest. They did not seem to care that we had to turn the water off and had no water!! This, despite the fact that we have been loyal customers for over 30 years and have used them repeatedly. We will never use their services again. read more

Dishonesty !!! This company recently sent a tech out to do an inspection on the AC unit and the furnace of which their competitors charge $109.00 for the combo. The tech was here 1hr or less!!! He found a faulty run capacitor on the A/C unit then gave an bill with no itemization at the end of $471.42 and without discussing the pricing after diagnosis and before work begun, he just did the job!! unacceptable!! I looked up the part he replaced and at best on line they are $20.00!! So lets do the math $109.00 for the dual inspection, $20 for the part +20% mark up so $24 dollars total on the high end for part, then $99.00 trip charge which should escalate after the first hour which he did not exceed and 6.5% sales tax. The total comes to $247.08 Drastic difference!!!! from $471.42 and no Itemization !!! No Itemization so you can makeup stuff on the fly to cover your overcharging! Plus I called another Heating Cooling Plumbing business and they concurred that they overcharged big time and should have discussed everything up front before conducting any repairs!!! My advice steer very clear of this place!!! I would have given no stars to this dishonest outfit but I had to pick one... Horribly taking advantage of good folks!!! read more

We came home after being out of town to a very warm house and the A/C unit would not start back up. Since the next few days were predicted to be in the late 90s, we called for service and GR was the only company that could come out the next day. The service person pulled apart the thermostat and announced we needed a new A/C unit, saying the unit was broken, indicated he needed to install all these new parts and really hard sold a membership plan for continual maintenance. He also took it upon himself to tell us we needed a new water heater. He disconnected our system, installed a "booster" in the A/C unit (claiming it was required to get it started) and left us with no thermostat and the only way to turn on the unit was to physically turn it on in our furnace room and aid the outdoor unit was so bad that the freon was low and was no longer being pushed through the system, in fact, he said given the age of our system he was surprised it had lasted this long. The explanation he tried to give about the battery's in the thermostat made no sense, nor did his other explanations, and the hard sell for a "membership", expanding the scope to our water heater and furnace was really annoying. Basically, according to the GR guy, nothing in our house was working correctly, it all needed to be replaced. It cost us over $1000 for the call charge and the labor. Another GR sales person was then scheduled to visit us in a week with options to buy a brand new unit and added that we could deduct the current service call charge from a new unit if we chose to buy through them and sign up for the maintenance plan (membership). So, we called another company and they arrived a few days later. They found a short in our wall thermostat, replaced it with a new thermostat for $50. Tested the freon and told us our unit was in optimal condition. Reconnected the wires the GR guy disconnected, explained the battery issue in the wall thermostat is never the reason the unit fails (and it made sense). They reviewed our outdoor unit, it was fine, even hosed it out and cleaned the fan. When opening the outdoor unit, he didn't notice any new parts that were supposedly installed by GR. For $50 plus the call charge and minimal labor - no hard sells (less than $300 total), our system works great and we have a new programmable thermostat. The other guy also indicated that given that the house was cooling fine, there is no way freon was not being used (he thinks we must have misunderstood the GR guy because the notes we took and the invoice made no sense to him). Bottom line, GR is a racket, will never call GR again. read more

Never again. I paid the guy $99 to get him out of the house so I could go back to work. Requested a plumber to come out and replace the wax ring on our toilet, which has started to leak. Guy didn't know what he was here for, but spent more than an hour trying to sell us new water heater, new water softener, new toilet... After an hour of up-selling finally quoted over $600 to replace the wax ring. What a waste of time and money. There are other plumbers out there who will show up ready to go to work, stick to the job at hand and provide good value. Take your business elsewhere and avoid Genz-Ryan. read more

Every time Genz Ryan comes out for a service call, we are told we need something more than what we called for. We called for a tune-up for our A/C, was told we could have a box installed on the unit, (in addition to the tune-up)which would make it quiet. And that the box was transferable..that was end of April, well we haven't used our AC until this past week, & we noticed the noise was worse than before. Called and were told our 30-day warranty exp. So would have to pay for service call again. Really??? We paid them $1000+ for service which included the box ($400+). They did not offer "uncompromising satisfaction guaranteed" bec we paid over $1000 for service (on a unit they sold us for $6000, & installed 2018), that is clean but the box-unit" installed doesn't work, and they won't stand behind their work, because we didn't call within 30 days. We canceled our monthly service contract and will never do business with them again. This is just one instance. Before all this we called about a leak & backup in the basement - they told us we needed all new plumbing in our house to the tune of $12000. They are hard core salesmen. And supported by office help that don't really care, because they didn't listen to what we were saying, just pushed her agenda. They will take advantage of seniors. It's not like we haven't invested in this company???? I guess it's about the dollar only, to them. So disappointed and dissatisfied! Janet Gibson read more

We have a service contract with Genz and have never used it. We are moving and want to get our new house checked after we close at the bank. I was tols I cannot make an appointment because I am not the owner. I explained that I will be the owner and I wanted to set the appointment up for after we are the owners so it can be done right away. I told them that I know they get booked up so I wanted to get on the appointment books. She said no . Funny how every other company I am doing this with is willing to work with me. read more

We had a problem with our kitchen sink. It had been plugged up for 2days. VERY frustrating!! After trying to plunge it and 2 bottles of Draino we finally called Genz-Ryan Plumbing. They came when they said they would. Mark was very professional and explained as he went along what he was going to do and what might need to be done. We would recommend Genz-Ryan. read more

Terrible in every way! Their workmanship caused black mold in my "new construction" home. They lie and they're rude and don't care one bit about a customer. They try to sell things you don't need and maintenance plans for your HBAC needs but won't come back to do the maintenance....excuses, don't return phone calls. Beware! read more

I've reached out to these guys twice for simple residential HVAC bids, both which ended up being a laughable experience. This company charges a $99 service fee for someone to come out and give you a bid (which gets waived if you accept the bid), but nobody should fall for this nonsense when you can get FREE bids from MANY other competitors. The one time I fell for this, the service tech was very belittling when I rejected the bid, and asked if my wife would be OK with me making this decision on my own, and told me that I should get her on the phone. EXCUSE ME? Very shady sales tactics, and I am certain they would take advantage of homeowners who aren't educated in the world of contracting. Save yourself the time and go with a different company. read more

We had an emergency situation with our water heater and needed someone to come fix it ASAP. GenZ Ryan was able to send someone out the next day and they replaced our water heater that was still under warranty. We felt trapped since our basement had been flooded and the water heater was clearly broken so we agreed for GenZ Ryan to replace and take our old water heater. We definitely overpaid. We are trying to work with insurance to get money back for the broken water heater and GenZ Ryan refuses to give us any information on what went wrong with the water heater and explain the cost breakdown of what they charged us to replace it. We have called multiple times and every time the person on the other line has 0 idea what we are talking about. They promise to get back to us with information in 2 business days and then we never hear anything. I genuinely feel like they are in it to scam people of money when emergencies happen and don't care to keep any record of anything. DON'T GIVE THEM YOUR BUSINESS! read more

Don't' even waste your time with these people., the technician who inspected our water heater immediate response was that he had to shut off our water heater by law!!! Was so rude, he expected me to be influenced by his scare tactic. I quickly locked his heels and told him that he would have to provide me proof that he had the authority to do such a thing, he then said I won't shut it off, but I have to put that in my report. Report What Report ??????? He then gave me a quote twice as much as the company that I went with . read more

What a terrible company. I've been trying to resolve a bill with them for months and they never called me back. Now they have taken up legal action against me claiming I never called them. They came to fix a garbage disposal and did absolutely nothing. Said the disposal was bad and the electricity to it needed to be fixed. When I came home from work I reset the breaker, tested it with an outlet tester and was able to get the thing fixed my self. Then they want to charge me 150 dollars for doing absolutely nothing! I'm the one who fixed it! I could buy 2 brand new garbage disposals for that price! I'm a reasonable person and told them I'm willing to pay them 50 dollars. They never called me back even though I was assured multiple times I was going to be called. Then when I finally get a call all they tell me to do is contact their attorney and won't even discuss it with me on the phone. The clown I spoke with was extremely rude and had no people skills whatsoever. I have no idea how they run a business. I can see that I'm not alone from all the other poor reviews. Such a waste of time. I will forever tell my friends and family to stay away from Genz-Ryan. read more

Furnace wasn't heating and I was out of town. Technician came out right away, which was a good thing on a day like today. He first said there was a problem with the board. He then quoted me $400 knowing it was really a $20 flame sensor and 15 minute job to replace the sensor. When I realized how Genz-Ryan screwed me, they said too bad, you agreed to the price. They also stated a new board would have cost $1000. Funny because those circuit boards are less than $100 and take about 30 minutes to replace. So when you want to get screwed, call Genz-Ryan. read more

Use this company if you want to be completely ripped off. They take advantage of consumers and charge whatever they feel like. $2800 for a water heater installed GTFO. I feel completely taken advantage of. read more

We bought a furnace and a whole house dehumidifier system from this company. After installation we requested a detailed invoice from them. All we got is a general invoice stating "heating system" without mentioning the brand, type of furnace the unit price and labor breakdown. They stated that they don't have such detailed information which made us suspicious about the type of equipment we got. Our repeated attempts to get a detailed information were futile. They dug their heel and simply said that's all we are going to get. We also experienced confusion in the installation process. First a wrong equipment part was installed after we complained it was changed but not to our satisfaction. After spending $12,000 + Our impression is that this is not a professional company to deal with, they are out to get your money and that's all. read more

Updated review. I have been very pleased with their service up until recently. I had left a negative review here because of my displeasure, not something I do lightly. After seeing the review the owner Jeff looked into the matter, reached out to me and rectified the issue. He was very apologetic and made things right. read more

Called to have my water heater serviced and soon found myself roped into a hard pitch sell with the plumber who came by, using scare and urgency tactics. Ultimately, I allowed myself to be talked into a whole new water heater and other plumbing services that were HUGELY overpriced. To replace a flapper on my toilet, I was charged $600. To get a new water heater, I was charged close to $4000. Really wish I'd slowed down and waited for a second opinion because I'm confident I could have saved myself thousands. Definitely won't be recommending them to anyone I know. I felt very taken advantage of. read more

Absolutely terrible experience with these guys from start to finish. Dishonesty and lack of integrity riddled all parts of the process, from the initial inspection, to the sale, to the installation, and to the continued support aspects. Inspection and sale: We initially contacted Genz-Ryan during a heat wave towards the beginning of last summer, just as our previous AC unit was having issues. They inspected the unit and found that it was low on refrigerant. Since it was R22 refrigerant, they told us that they were legally not allowed to recharge it unless we purchased a new non-R22 unit and had an installation date set it (we spoke to a personal friend who is an HVAC professional after this case who told us that this is false). They said that they were willing to "bend the rules" to recharge the unit with R22, but that it would be very expensive (approaching $1000). When we asked for some time to process the decision, they told us two things: (1) that they could recharge the unit immediately for free, but ONLY if we immediately signed on to purchase a new unit, and (2) that if we didn't agree to purchase a new unit then we wouldn't be able to schedule installation for several weeks, but if we purchased it now then we could get it installed shortly. With the high heat and a non-functional AC, we felt pressured into purchasing the unit. The salesmen were slimy, but, as young and desperately warm new homeowners, we were too naive to realize it at the time. To top it off, the two salesmen tried to soften us up when they saw that we had a Bible verse sitting out, asking if we were Christians and then trying to build rapport by stating that they were also Christians and that they had just prayed before entering the house. The sales information included very minimal details. It did not include the unit model number, the details of the warranty, or itemized expenses. It was simply a "Basic"/"Standard"/"Gold" package-type deal with mostly relative qualifiers (e.g. "Standard" is better/quieter than "Basic"). Prices seem to have been high. For our 1500 sq. ft. townhome unit, they convinced us to get the "Standard" package for $5147 for the AC and installation. We felt gypped as soon as they left, but were still desperate to get AC with the heatwave, and they had already recharged the R22 for us, so we decided to see it through. Installation: The majority of the installation was fine. The installers seemed to work quickly and didn't have any major issues during the process, but we did notice after they left that they had taken and thrown away the cover for the furnace filter. This is unfortunate because we then had a significant ventilation leak into our furnace room. After calling Genz-Ryan to call them out on it, they did send the installers back to fabricate a makeshift replacement, but the replacement is sub-par and only mildly addresses the leak. It's basically a bit of scrap aluminum with two bends on either end -- not anywhere near the original cover which had all four sides tightly covered. There is still a significant leak here to this day. Continued support: Genz-Ryan offers a warranty which, on the surface, seems great. They claim that their "can't write a check" warranty will cover everything if anything goes wrong with the unit. The duration of the warranty is determined by the package that you get. Our warranty with the "Standard" package was for four years. However, as with all warranties, the terms of the warranty are extremely important. I have contacted Genz-Ryan more than five times asking for the terms of this warranty, and each time they have refused to provide them, saying that they have no documented terms. This makes me very uncomfortable, as I'll have nothing to protect myself with if they decide to claim that something is not covered by the warranty. I am completely at their mercy with the warranty. My wife and I feel like we were tricked by Genz-Ryan several times throughout this process. Shame on us for not being wiser at the time. We will avoid Genz-Ryan in the future at virtually all costs. read more

I had a cracked toilet and called for an estimate. I asked the scheduling woman how much it would be to remove a toilet and install a new one as that's what I needed done. I already purchased the new toilet. She schedules an appointment window from 9-2 the following day and sounding evasive told me the technician would let me know how much it would be upon arrival. The technician arrives and tells me it's going to be $600+ best case scenario $800+ worst case. I told him I didn't have that much and the woman should have told me that on the phone as I would have kept calling around. I still had to pay him $100 for coming out and he was in my home less than 5min!!!! Complete BS! Terrible business practice!!! I will never call this company again or recommend them to anyone I know. read more

This is worst company I have dealt with. They were to fix leaking faucet. When they were done it was $1700 and they put in wrong faucet and would not correct their mistake. Should never use them for anything! Duk After reading my review on faucet repair Genz-Ryan customer service called me last month. Jeff said he was aware of what happened at my house and wanted to know what he could do. After discussing, we had understanding I would settle for credit on wrong faucet and Genz-Ryan would install my supplied faucet. Jeff said he would check with his management and call me the next day. This was last month and no response. If you ever have a problem with Genz-Ryan you have been warned! read more

Did not show for 8am to 12 am appointment. No call to let me know they were busy, I called them. Reschedule 3 days later. Showed 40 min. late. From start to finish (including 4hr. Service window) 6 & 1/2 hrs. - Fixing toilet (float & valve mechanism) $365.00. - total time "wasted" for me....., 9 & 1/2 hrs. - technician very attentive & checked other plumbing for issues. Total work no more than 1hr. Very disappointed w/my experience. Plenty of other plumbers in the Metro area to pick from in the future read more

Scheduled an appointment to have a main drain unclogged. The company told me they would be here between 8:00 and noon the next day. Today at roughly 10:00 a.m. they called me to tell me they were delayed a little and would reach back out to me when on their way. I called them back at 1:30 p.m., they still had no idea when or if they could get to me today. Bad communication,. Bad customer service. I do not recommend this plumbing company. read more

AVOID at all costs! Lost heating two weeks ago - $1500 for 1hour to replace a $400 part on my boiler! A doctor or lawyer doesn't charge that much for an hour's time! Should have checked Angie's List- all reviews reported price gouging! I know the part cost $432 because the manufacturer of my boiler told me how to order it from Ferguson. Horrible to take advantage of seniors during the winter! They also promised they would not leave me without heat- they provide room heaters; Steve left on Thursday after ten minutes and said he'd have the part on Monday- no offer of heaters or anything! They also refused to provide an itemized receipt saying they do not pricing on separate items such as parts or labor! I live in St. Paul MN not California- don't know why I am reported as living in San Fran! read more

Don't waste your time or money with this company unless you enjoy being charged more than double for the work and getting upsold for work you don't need done. Came home to a flooded home due to a damaged water heater. Called Genz Ryan thinking they would charge a comparable rate to other plumbing HVAC companies paid $4200 to install a new water heater. Not knowing what the average charge for an install should be and in a hurry to make a decision and not be late for work I agreed. Turns out that a plumber recommended by home depot charges $1700 for the same model and same install job. Genz Ryan also wanted to check the rest of my plumbing to sell me more services. They don't provide a breakdown of parts and labor that a normal company would do. They just give you 3 prices to choose from Bad, Even worse, and Userous. A simple check of this site would have save me about 2200$ i will be doing that from now on. writing this so you won't make the same mistake. zero stars read more

Genz Ryan is a ripoff! From moment one the tech worked the up-sell, then "sold" us a part that didn't fix the furnace. Figured out he was in over his head and told us to CALL SOMEONE ELSE! Took our $800 though and following and "internal company review" Genz-Ryan determined the whole situation was handled appropriately and we would not be refunded the money for a bogus part and a furnace that remained broken until someone competent from a different company came to fix it. read more

The manager called us to address the situation. The plumbers they sent acknowledge that the parts they installed were faulty (the seams were cracked) They replaced the parts at no cost but we're unwilling to discuss replacing the damaged drywall. I'm happy that they at least replaced the parts at no charge and acknowledged their fault in the issue. Overall it was a decent outcome to a bad situation. read more

Ok new update. After 2 years of frustration the issue seems to have been resolved. The problem was a design issue with the flame sensor. After working with Amana they believe they solved my problem. A tech came out yesterday and replaced the part in question with a new better designed flame sensor. So far so good. I have also been working with service manager Jeff at Genz Ryan and he has gone out of his way the past few days to rectify the situation and make me feel as if I do matter. read more

I had Genz Ryan out to fix a basic outdoor hose spigot. They quoted the cost at $535 which seemed high, but I don't know how involved that process is, after all, that's why I called a professional. The technician ran to Menards, picked up a $20 part, and had it swapped out and fixed in under a half hour. While the work is fine, the price was absurd for the amount of time it took. I called in to confirm they billed the correct amount as paying over $500 for a 1/2 hour repair and a $20 outdoor hose spigot seems absurd and they confirmed that it's a flat rate, and there is nothing they could do. They also noted that the technician was "in your home for nearly 2 hours" as if it justified the cost, however, the first hour was spent touring my house and looking for any other unrelated issues to bring up (furnace, water softener, every faucet, etc). Essentially, they bill their sales driving tour as a "service". I called another local plumber after and they confirmed I got gouged. Avoid Genz Ryan if you like money. Update: I had originally also wanted Genz-Ryan to fix a local water shutoff that stopped working. They quoted me close to $600 for that fix, and I passed on it. After my technician left, I called the local plumber referenced above. He let me know that it was likely a warn washer, and explained how I could fix it myself, letting me know that if I couldn't fix it, he could for $185... much less than Genz's quote. I ended up being able to replace the washer on my own for $6, and it took 3 wrench turns and 5 minutes of my time. Hard to believe they wanted to charge me $600 for that. To say I feel dirty after this price gouging, scammy visit is an understatement. read more

More worried about upselling than fixing the problem and left my furnace in an unsafe condition. Here is the situation: I woke up to a cold house with a furnace not working. I called Genz-Ryan because their name was pasted all over my furnace. They were able to get me on their schedule for today. The technician showed up as promised, but before he began working on the furnace he said he needed to inspect the AC and my clothes dryer vent and needed to take pictures of everything. The AC was buried in snow so that was really important. (sarcasm) In the mean time he had to ask what I did for a living, what my wife did, where was she, what was her name. I'm sure he was trying to be friendly, but when he kept asking about her it started feeling creepy. He finally got around to diagnosing the problem and gave me options that ranged from $2200 to $4200. By now it was the end of they day and too late to get a second opinion, so I had to go with the repair. While he was running to get the parts, I checked for the parts on-line. The total cost of the parts was less than $350. I don't mind people making a profit, but that is ridiculous. After the technician left, my CO detector went off. I went in the furnace room and stepped on a screw left laying on the floor. As I looked things over, I saw that he failed to reinstall the heat shield on the exhaust duct and that was allowing exhaust gases to escape into the home. Never again. read more

Bought new HVAC Sept 2021. I have had multiple problems over and over. from bad install bad technicians to no show on service calls and being put off 5 weeks after they Didn't show up. Even unplugging sensors instead of fixing them!!! tech out yesterday ac has been down since 4 am and I keep getting "you're on the list". I'm 2 shakes away from going to Better Business Bureau, small claims and Attorney General Jeff won't call back have multiple messages!!! I've had it!! No AC. No service tech. I have animals in my home. It's hot!!!! read more

My 5 yr old water heater was turning on and off so called to have them come out, took a few days to get someone there. The tech they sent was very nice and friendly but lacked experience. He first said my valve was bad, he walked me through the options to fix starting with a $26,000 replacement of a tankless heater, $8000 new tanked heater, etc. (Obviously price gouging) He could have stopped at Home Depot on the way over an bought a brand new one exactly the same for $1000...... Anyway, he ends up with the "simplest fix" of replacing the valve for $1500, absolutely ridiculous but I have 2 little kids and needed water so I said ok get the valve and fix it. He ends up needing to drive from Lakeville clear over to St Paul to get the part, a few hours later he's back replaces the part and goes, oh now I'm getting a new error your pressure sensor is bad. I told him I didn't want to pay anymore and he understood but I said if he think the pressure sensor would work then just do it (sort of pissed at this point). So now he has to drive from Lakeville all the way up to Golden Valley!!!!??? (Keep in mind I called them because they are based in Burnsville.) Anyways he gets back from Golden Valley after 1.5 hrs and replaces the part and everything seems to work. I told him I think he misdiagnosed my valve being bad when it was really the pressure sensor. Then he proceeded to guilt trip me and say his boss would chew him out if he didn't charge me for the sensor. He said the cheapest thing he could find to charge was $300 something, I told him I didn't think I should pay because I felt like he misdiagnosed my issue and cost me way more than it should have. Anyway my water heater works but in the end I would have been way farther ahead to just go over to Home Depot an buy a brand new water heater for $1000. These people are gouging their customers and if you appreciate your money stay away from them. Seems like I'm not the first person to get screwed after reading these reviews. read more

We had a leaking faucet. The man showed up and proceeded to try to upsell to some sort of subscription plan including the water heater and everything else. When we insisted we only needed the faucet leak fixed he proceeded to tell us it was going to cost $100 for the diagnostic and another $700 to fix the faucet. We did it ourselves and will not be using them ever again. read more

My AC went out during the recent heatwave. I spoke with Genz-Ryan and scheduled a visit for the following Tuesday. After I got off the phone with the rep, I received confirmation of an appointment that same day. I called back to confirm, as I thought it must have been a mistake, but they confirmed the appointment was set for that day. So I waited and finally the first rep called to apologize for his mistake, and confirmed that my appointment was in fact for the following Tuesday. I received a call the following Monday that they needed to reschedule my service. Needless to say, I will never work with Genz-Ryan again, and cannot recommend their business to anyone. I do not, "love those guys." read more

Charged me $600 to power wash the laundry floor drain. The power washer ran for under 10 minutes. He took our credit card out to his truck to call the charge in which seemed shady since he had his phone with him in the house. The whole visit was 45 minutes. Whatever happened to paying $90 an hour for a plumber. It appears this was approximately twice what it should have cost. He only cleaned about 25 feet of drain for the $600. Initial impression was it was going to clean it all the way out to the street. My wife was convinced these guys we're competitive. Never again will I use these guys. All of the real reviews are one or two stars. The theme of being ripped off is common to them all. I could have bought the power washer and thrown it away afterwards for $600. read more

Don't get stuck with them.... The only good thing to come out of it is, I learned, NEVER pay up front. Once they have your money they do not care. I spent so much time on the phone that I now know most of their Customer Reps by voice and they know me. To get an actual manager to respond, took almost a month. Time on the phone was 3 hours in one month. Over 50 or more phone calls, cause of so much back and forth. Days at my house: Every week for over a month. This made my wife and I switch our work/life schedules and even miss important family events. Your time means nothing to them AND NOW I AM STUCK WITH THEM. SALES GUY said it that it would take 2 days at the most. He said if you needed him to let him know. I did let him know how bad things are going and he never responded. I had them fix pipes that needed to be brought up to code. They dumped salt brine all over my floor and it got under my water heater. It took 2 weeks for them to finally understand and come out and fix it. When they did all I found out was I needed a new water softener system?? They raised up my water heater so that it would not sit on the ground, but it is still in a layer of salt. It took them another 2 weeks for them to come out and alleviate me that its ok and that water heaters can rust easy. I was so done with their teams patronizing that I accepted the fact I was screwed. Now I am finding out that I have salt residue all over. So maybe the 15-year-old water softener system that I had is still better than their new equipment. Furnace/AC: Electrician left his car running for 2 hours. When I questioned him on it. He said, "it was his reward to get into a cool car for a job well done." I am sure the company and the environment appreciate it! Day 2 and beyond, because it does not end...The first Furnace installer arrived at 8am, I was told this would take 2 days and that they would be out of the house by 7pm. I was also told they work as a team, his teammate the sheet metal guy went home sick. So instead of "Hey let's reschedule?" he removed my furnace. He was here till 11pm. He said he would be back @ 8am. I had to text him to wake him up and he arrived at 10am. He did not leave my house till 3, and he was still not done. He left junk all over including my driveway. I got a flat tire that same week, Coincidence? a sheet metal screw like all the others I cleaned up. After the first day of our NEW furnace, we noticed it was loud and our house was not cold. I inspected my NEW furnace and that's when I realized that it was literally duct taped together. The air was blowing out the sides. I called to get some one out. They didn't understand or believe it was duct taped together and  "Yes, they would be back to finish installing next week." You cannot finish installing if you never installed it in the first place!  Another week later they come to "finish". I left work early AGAIN and met them at my house. This time it was a new installer the "field manager". He was staring at the furnace. I asked "What do you think about that?" His exact words were "It's a Sh*# SHOW!". He said that he would talk to his manager, and he explained that he would personally come and redo the whole system from scratch. Next week comes and I get a different installer not the field manager. He says everything looks okay, and pretty much blows me off. In my head "Well I will see Genz Ryan back again next week." Sure enough he mended one thing and left pvc dust and glue all over my floor, and did not even caulk the vents properly. Week #4 comes the field manager arrives and does what he said he would do. The next day the furnace is knocking..I call AGAIN, the appt. is set for early afternoon the next day. They do not arrive till 5:30pm. Even though they called and said the tech was finishing up at his first appt. at 11:30am and would be over shortly. I had already left work early AGAIN. I missed my sons last baseball game. They do not care about your time. I asked for some money back on the time they wasted of my family. All I got was an extended warranty. Furnace already comes with a life time warranty! And now I am stuck with them for a lifetime!! read more

I would not recommend this company. I had been using them since I bought my place in Burnsville. I called to set up an appointment the told me they would be out the next day - all day. I get a text saying they are moving it to Monday. I called to find out what is going on and Robin went off on me. Informing me that plumbing takes work and not letting me make a comment . When I would try to talk and tell her I could not take another day off from work she talked over me and informed me I was disrespectful and I had to deal with it. I asked to speak to a manager and she told me no. That the managers are too busy. I asked for a call back. No call back. She called back and just canceled my work ordered. Very frustrated. I was able to get a hold of a new plumbing company - they were out within an half hour. He then informed me my issue should have been covered under the warranty. IT was fixed and he was gone within 15 minutes. I would not recommend this company any more. read more

Genz- Ryan deserves zero stars! James came into my rental unit and scared my renters by telling them it was unsafe to be in the home. He tried to convince me that even though I had just replaced my air conditioner a few years ago that I should replace it again so it matches the furnace which would only run about $16,000. He made the situation seem much worse than it was. Basically the furnace filter needed to be changed. My furnace is old, but doesn't need to be replaced urgently. He tried to convince me that I should pay $5000 for a furnace that retails for $800. He told me that my renters shouldn't turn the heat on until the furnace was replaced and he thought he was the only one that would be available to do it same day. So I should spend thousands of dollars more for them to install a furnace that many other companies would put in for half the price. read more