I am posting this because after reading other low reviews for Smile Obsession locations, I see that…read moremy experience was not isolated. Other patients have complained about appointments not being handled properly, concerns not being addressed, rushed cleanings, long waits, staff being unfriendly, billing concerns, cavities not being filled right, poor denture work, uneven dentures, and the list goes on. They also said cavities were not filled right. People were told to keep coming back because it was the end of the year and to use all the money. There were complaints about poor denture work, uneven dentures, and the list goes on. My situation is even worse because I was kicked out from returning after I complained and left honest reviews about my experience. I checked, and all my reviews -- the ones I made before -- were positive until now. I had actually praised Dr. Carson because I did like him and felt he helped me, but that does not erase the problems I experienced with the office. I gave this place several chances. I had appointments where I showed up and was told I did not have an appointment, even though I had screenshots proving I did. That wasted my time, my transportation, and my energy. I also have serious health issues, including heart failure, high blood pressure, back problems, and difficulty walking. During one visit, after dental work, my blood pressure was extremely high, I could barely stand or walk, and instead of showing real concern, I felt rushed out. I also had concerns about my dental work, including my bridge not feeling right and not looking even. Other people are now complaining about poor dental work too, including fillings, dentures, uneven dental work, and dentures or bridges not being measured correctly. They can contact Google review staff and have bad reviews deleted or hidden, while only showing mostly positive reviews, so keep that in mind when you go. They triple charge you for denture work and do not measure your teeth correctly, so your dentures or bridges may be messed up. Never trust Google reviews alone because businesses can pay to have reviews deleted or hidden and only show positive reviews. Click "lowest reviews" and read what other patients are saying before you go. I was still willing to give them a chance, but after I complained by email, contacted leadership, and posted honest reviews, I was told I could no longer come back. That feels like retaliation against a patient for speaking up. Looking at the other reviews, I see a pattern: patients saying their main reason for the visit was not addressed, cleanings felt rushed, waits were long, dental work was not done properly, billing was questionable, cavities were not filled right, dentures were uneven, and the office changed after Smile Obsession took over. Patients have a right to tell the truth about their own experience without being punished, screamed at, embarrassed, or kicked out. This review is based on my personal experience and the pattern I see from other patients' public reviews. I would tell anyone considering this office to read the lowest reviews first, not just the positive ones. People deserve to know how patients are treated when something goes wrong.

The office manager "Jacqueline" (not even sure if she was actually the manager) and the front desk…read morestaff were very rude. The confirmation system is the main issue: if you don't confirm within their text window (for context; I was already having phone issues and not receiving some texts a few weeks ago) then you get a follow-up message giving you only one hour before your appointment is canceled. That's unrealistic for people who work and can't always get to their phone right away. I called back during my lunch break three minutes after the cancellation text came in and was told my appointment had already been given away. In three minutes? That doesn't make sense. Then suddenly I was told I could have my appointment back after I complained. How can it be given away and then magically available again? Either I was misled, or the scheduling process is completely disorganized. On top of that, the communication was unprofessional. Being told "that was my bad" & with an attitude the whole time we spoke by someone in management is unacceptable in a medical office. It's disappointing because the dentist themselves is great, but the front office experience was frustrating and unprofessional. I strongly suggest better training in professional communication or hiring staff who understand how to speak to patients respectfully.

I love this place. They are very straight forward about everything, including giving you pricing…read moreupfront. I'm sitting nice and cozy in the dentist chair right now! Iyad my hygienist is the best. I previously came from an office in Orland that was trying to be some sort of dental spa where I felt like I was being pressured to do unnecessary, overpriced procedures. Oak Lawn Family Dental is no BS, man.

I had an appointment on December 18, 2025, which I believed was scheduled for a cleaning. When I…read moremade the appointment, the receptionist asked what I was coming in for, and I specifically stated a cleaning since it had been a while. I was also receiving text messages and emails reminding me to come in, which further reinforced that understanding. When I arrived, I still assumed I was there for a cleaning. A staff member took X-rays, explaining they were needed since it had been some time to check for cavities or other issues. After the X-rays, I clearly stated that I was only there for a cleaning and did not want any work done that would not be covered by my dental insurance. I was told this would be checked. I was then informed that Dentis Choi would examine my teeth. I was told I had two cavities, decay, a chipped tooth, and a baby tooth that never grew in something I've known about for years and was previously told did not need treatment if it wasn't causing issues. After sharing this information, the dentist left the room without explaining next steps. I assumed she had stepped out briefly and that my teeth would still be cleaned. Instead, another staff member came in to review a treatment plan. At that point, I expressed that I was confused and reiterated that I had come in for a cleaning. I was then told the hygienists were backed up and that there must have been a miscommunication. I agreed and explained that this process should have been clearly communicated when the appointment was scheduled that an exam and treatment plan discussion would take place before any cleaning. That expectation was never explained. I was then asked to sign a treatment plan for cavity fillings totaling $280. I declined, explaining that I was not comfortable committing to payment when I came in solely for a cleaning and circumstances could change before a return visit. I was told I should sign before the end of the year because the cost could increase with my insurance next year. I thanked her for the information. I returned on December 23, 2025, for my cleaning. Check-in went smoothly, and the front desk staff were friendly. The dental assistant prepped me, and the hygienist introduced herself and explained that she would be cleaning my teeth. During the cleaning, water began dripping down my mouth. Although it was mentioned and briefly addressed, the water continued to drip down my neck and onto my back, leaving the back of my shirt wet for the remainder of the appointment. I understand that some water is normal during a dental cleaning, but I have never experienced that level of dripping. Typically, minor drips are immediately addressed to ensure patient comfort. I was also unsure why the hygienist required an assistant throughout the cleaning, as in my experience hygienists usually perform cleanings independently, with the dentist coming in afterward. At the end of the appointment, the hygienist recommended scheduling a visit to complete the cavity fillings. I explained that my previous interaction with Dentist Choi was unpleasant due to the lack of communication and that I would not feel comfortable having her complete the procedure. Overall, the front desk staff were pleasant, but the lack of clear communication and attention to patient comfort made this a frustrating experience. I requested for my x-rays and files to look for a new dentist.

I have a great experience every time I visit Dr. Sampalis,I have a very bad teeth and he always…read moretake care of my problems , the staff is friendly.

Found this dentist on three different healthcare provider websites. Called the receptionist was…read morevery rude and condescending. She replied that their dentist would never advertise or be on any healthcare website. So I passed on the office. I would never go to a dentist office with rude condescending office staff. I am quite sure the state of Illinois has other dentists that are fine with advertising on healthcare websites and are happy to take new patients.

Edited after talking to owner (Chris): We clarified…read moreprotocol, which I understand and he pointed out the willingness to consider case by case situations. I made the mistake of bringing my youngest, which is why I also understood why I couldn't go back, but we went right after school. This was a mistake I'm willing to fix myself. My son is older so I was not given follow up advice on whether he should eat, take pain meds, etc... Chris stated he would remind staff to follow up with parent. I also do not know if he saw the same dentist as I met last time who was a little too short with him and I. Some good I wanted to cover more - front desk staff came out for children often to offer coloring pages and talked with them about their favorites (my youngest was in heaven) I've been to A LOT of Medicaid offices and as I stated, they are cringy, so I totally appreciate the office being so clean and welcoming in most ways. I'm also very happy to have had the opportunity to work through this issue with Chris, who clearly cares about his patients. We'll be back. Original review: The front desk staff is amazing. The dentist is meh. My biggest complaint is how they act like parents going back with the kids is the devil walking through the door. In fact, while sitting in the waiting room, I heard a parent try to see their child and were told only one parent in the room at a time. As a foster/adoptive parent I have a lot of kiddos with a lot of trauma and every one I've brought here I've had to beg the nurse for me to be with them. Yet, they take Medicaid and are not cringy so we'll keep fighting the good fight.

Extremely incompetent staff, I could not even make it to the chair due to the staffs inability to…read moreverify insurance after 3 follow up calls all ending the staff stating they had resolved it until I get to my appointment today and they had still not verified my insurance huge waste of time major let down

After my first visit l was eager to return. Dr Handa has a calm spirit and a light touch with her…read moreequipment. The office dental assistant was pleasant and helpful with the information l needed. I'm definitely following up to complete some needed work

Very clean location. The staff were all very friendly. My Hygienist was very outgoing and the…read moredoctor was nice as well. Easy to respond via text, was a huge convenience also. I've already scheduled my next cleaning .

As a patient who's been coming for several years, today 11/10/22 was a huge disappointment!…read more My appointment was at 11:30 I wasn't asked to come to the back until 12. The heavy set assistant put the bib around me, asked if I wanted to watch tv, I said no, she left. About 12:15 I sat up in the seat to see if I could get someone's attention, to ask when I would be seen. The assistant came into the room and said, the doctor is with another patient she will be in shortly. I asked her, is this new, for patients to wait almost an hour before they are seen? She said, Dr. Marshall is on vacation so the other dentist is taking his patients. As we were speaking the Dentist walked into the room and said, what's the problem? I said, I've been waiting almost an hour. She said, no your appointment was at, before she could get it out I said, 1130 . She said, so you've been waiting about 30 minutes, it's 1210 I said no, it's actually 1220. She nonchalantly shrugged her shoulders and said, emergencies happen. The way she looked at me was as if to say, oh well, wait til I'm done. I began to fix my purse strap, she said, are you leaving ? I said yes because you're being very rude and inconsiderate. She said, nonchalantly, ok and walked to the front desk to tell the receptionist, i wasn't being seen because i didn't want to wait. I told her, no, I'm leaving because the dentist was being extremely rude to me. I left in shock! I couldn't believe she was as rude and inconsiderate as she was. It was as if she was doing me a favor or as if i was late and she had to wait on me. I waited almost an hour to be seen, not one time did anyone apologize for my wait or show any consideration for my time. I had to find a baby sitter for my three month old baby for this appointment just for the dentist to be extremely rude to me and waste my time. I would never give my business to this practice as long as she's there! I have referred so many people to this practice from SWA, including a few family members, but I will be sure to tell them about the experience I had today so they can find a new place to go as well. Dr Marshall didn't seem to be as rude and ignorant as the female dentist that works there. I hope you clean house because she will be the cause of you losing a lot of patients. And by the way, while I was there some of the workers were talking about another worker leaving the practice ( I believe) and said, this place is going to go to shit when you leave and I was actually getting paid on time with you here. So obviously there is more going on at this practice than just that rude, nasty,ignorant female dentist!

Been going here since they opened in this location, and prior to that was a patient at the other…read moreoffices in Evergreen Park and Orland Park. Super friendly staff, knowledgeable and talented dentists, overall great experiences had by me every time. Dr. Richard is great, as is Dr. Erica. Can't say enough nice things about the place, really. Definitely recommended.

Great dentist. Very friendly and professional. I dislike going to the dentist and this was the best…read moreexperience ever. He makes you feel very at ease.

I've been a patient at this dentistry for 3+ years. Never had a problem with this place or its…read moreemployees! Doctor is very caring and explains everything throughly. Answers any questions or concerns without hesitation or pushback. All employees are very kind and check in at all times to make sure you're taken care of. If money is ever an issue, they will work with you on payment plans if needed. Wait times are amazing! I'm never waiting to get called in no more than 10 minutes from the time I check in at the front. Of course this is MY experience but I would definitely recommend anyone to come to this dentistry!!

I have always been fearful of the dental visit, but that has all changed now that I found Glow…read moreDental in Oak Lawn. the compassion and care given by all staff and doctors was exemplary. They explained fully what I needed to restore my dental health and made it happen in an affordable way. I've never experienced such a positive caring office visit before. I have found my new dental professionals. If your dentist is retiring like mine, give Glow Dental a try. I know they will become your permanent dental destination. Linda M

To start Dr Barr is great. However her partner is not. To start it felt like he was trying to pull…read moremy top lip over my head. Then I need extensive work done. They wanted to charge me $12,000 after discounts. That's half my kids college tuition. Also they asked for that with a Bentley parked in the lot $200,000 worth or car. Just plain greed. It would cost less to fly to Europe and have it done. Do not go here

Dr Yerkes is a great dentist. He cares for his patients and goes above and beyond to make them feel…read morecomfortable. Would recommend to anyone looking for a dentist!

Dr. Yerkes presented himself as a emotionally unstable man at my last appointment. He belittled me…read morein front of 2 of his employees, he badgered me with questions as if I was a criminal. At one point of his 30 minute rant his mask came off and I had to ask him to please put it back on. I am a 61year old widow and I have never been treated the way this man treated me. I came to this man to have dental work done that had to be put on hold because of the pandemic. I walked out of this office and will never go back. A person who is so unstable should not be practicing dentistry. I will be reporting him so no one else will have to be emotionally abused by this man again.

Dr. Rhonda is a rare gem in the world of dentistry. From the moment I walked into her office, I…read morefelt genuinely cared for -- not just as a patient, but as a person. I've struggled with intense dental anxiety for years, and she approached it with so much compassion, patience, and understanding that it completely changed my experience. She explains every step before starting anything and works with such a gentle, steady hand that I felt calm throughout the entire process. Her warmth, sense of humor, and down-to-earth personality make it easy to trust her. Thanks to her, I was finally able to take care of dental work. I'm beyond grateful I found her, and I wouldn't hesitate to recommend her to anyone, especially if going to the dentist makes you nervous.

I couldn't be happier with my experience, as someone who has always been afraid of the dentist but…read moreDr. Hindi has always eased my fears.. I am very grateful for the kindness myself and my family all have received at Oaklawn Dental!