Dr. Elhindi is an excellent dentist! After my wisdom teeth appointment at another location was canceled, he was able to see me on short notice and remove my wisdom teeth the same day. He made me feel comfortable throughout the process and followed up a few days later to make sure everything was healing properly. I am very grateful for his care and highly recommend him and his team. read more

I am posting this because after reading other low reviews for Smile Obsession locations, I see that my experience was not isolated. Other patients have complained about appointments not being handled properly, concerns not being addressed, rushed cleanings, long waits, staff being unfriendly, billing concerns, cavities not being filled right, poor denture work, uneven dentures, and the list goes on. They also said cavities were not filled right. People were told to keep coming back because it was the end of the year and to use all the money. There were complaints about poor denture work, uneven dentures, and the list goes on. My situation is even worse because I was kicked out from returning after I complained and left honest reviews about my experience. I checked, and all my reviews -- the ones I made before -- were positive until now. I had actually praised Dr. Carson because I did like him and felt he helped me, but that does not erase the problems I experienced with the office. I gave this place several chances. I had appointments where I showed up and was told I did not have an appointment, even though I had screenshots proving I did. That wasted my time, my transportation, and my energy. I also have serious health issues, including heart failure, high blood pressure, back problems, and difficulty walking. During one visit, after dental work, my blood pressure was extremely high, I could barely stand or walk, and instead of showing real concern, I felt rushed out. I also had concerns about my dental work, including my bridge not feeling right and not looking even. Other people are now complaining about poor dental work too, including fillings, dentures, uneven dental work, and dentures or bridges not being measured correctly. They can contact Google review staff and have bad reviews deleted or hidden, while only showing mostly positive reviews, so keep that in mind when you go. They triple charge you for denture work and do not measure your teeth correctly, so your dentures or bridges may be messed up. Never trust Google reviews alone because businesses can pay to have reviews deleted or hidden and only show positive reviews. Click "lowest reviews" and read what other patients are saying before you go. I was still willing to give them a chance, but after I complained by email, contacted leadership, and posted honest reviews, I was told I could no longer come back. That feels like retaliation against a patient for speaking up. Looking at the other reviews, I see a pattern: patients saying their main reason for the visit was not addressed, cleanings felt rushed, waits were long, dental work was not done properly, billing was questionable, cavities were not filled right, dentures were uneven, and the office changed after Smile Obsession took over. Patients have a right to tell the truth about their own experience without being punished, screamed at, embarrassed, or kicked out. This review is based on my personal experience and the pattern I see from other patients' public reviews. I would tell anyone considering this office to read the lowest reviews first, not just the positive ones. People deserve to know how patients are treated when something goes wrong. read more

The office manager "Jacqueline" (not even sure if she was actually the manager) and the front desk staff were very rude. The confirmation system is the main issue: if you don't confirm within their text window (for context; I was already having phone issues and not receiving some texts a few weeks ago) then you get a follow-up message giving you only one hour before your appointment is canceled. That's unrealistic for people who work and can't always get to their phone right away. I called back during my lunch break three minutes after the cancellation text came in and was told my appointment had already been given away. In three minutes? That doesn't make sense. Then suddenly I was told I could have my appointment back after I complained. How can it be given away and then magically available again? Either I was misled, or the scheduling process is completely disorganized. On top of that, the communication was unprofessional. Being told "that was my bad" & with an attitude the whole time we spoke by someone in management is unacceptable in a medical office. It's disappointing because the dentist themselves is great, but the front office experience was frustrating and unprofessional. I strongly suggest better training in professional communication or hiring staff who understand how to speak to patients respectfully. read more

I had my wisdom tooth extracted here, and will not be returning. I went for a new patient appointment, where I was advised I should have both of my bottom wisdom teeth pulled and that I needed a couple fillings. I was not given much information on what to expect during my appointment for the wisdom tooth extraction, other than a price estimate, that they are comfortable completing it in office and that it will take about an hour for both teeth. Went in for the appointment and Dr. Elhindi decided to only numb one side to begin he stated "it may be too uncomfortable to complete both today" only saying this after he already began numbing the right side of my mouth (not even the side I experience discomfort on). After he completed the first tooth, (Which took about 1.5 hrs from when I arrived) he told me he would not be pulling the second tooth that day due to him not having time, and even if he did have the time that my mouth could not be held open wide enough at this point due to experiencing a lot of discomfort having to hold my mouth open for an hour straight. He said I would have to return for the other to be completed in 2-3 weeks after my mouth has time to heal, but also mentioned I should see an oral surgeon making me believe he was not competent in his ability to pull it to begin with. When I stated I would go see another dentist that I was no longer interested in being seen in his office, he said no other dentist will pull it for me and that I will need a referral for an oral surgeon, yet he is capable of pulling it... I was not given pain medicine post appointment, or really any after care instructions from the Dr himself. I had to drive back the following day due to being in extensive pain to receive a prescription for pain medicine. When I came back for the prescription he offered to complete the second extraction that day, after telling me id need 2-3 weeks to heal initially and how I couldn't hold my jaw open the day prior to get the second pulled but he would be able to now when I was experiencing severe swelling. I missed two days of work, losing over $300 of pay for only one of the two teeth to be extracted. I am experiencing extreme pain and swelling. Now I will need to repeat the process all over again missing more work, paying for another dentist to see me as I used my covered appointments to be seen in his office all because he did not plan accordingly. Id recommend seeing an oral surgeon from the start as that is who he has now referred me to see after extracting one of my teeth. Leaving me to pay these additional costs and experience ongoing pain until I can get additional time off for my next extraction. read more

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I visited the local new location that's in Hyde Park on 53rd St. it's absolutely amazing. I had a dentist that was service me from 1993 until about a month ago in April when I visited smile, Obsession, the location on 53rd St. my Dentist retired and a new dentist took over. I was not happy with the new dentist or the service or the new staff so I was looking for a new dentist after over 30 years. I found smile obsession in Hyde Park on 53rd St. absolutely amazing. The dentist was amazing. Very careful very professional no pain no discomfort. What a smooth visit. The staff is actually amazing. Exceeded all of my expectations your greeting when you go into a pristine immaculate office that is bright and beyond clean. The staff greet you offer your water. I love that your appointment time is your appointment time if you have an appointment at 12 o'clock do you plan on being in by 12:10 at the latest so don't be late exceeded all of my expectations exceptional read more

I've been going to this location for over 30 years. I made an appointment on December 16th, (the last time I was there) for today. I go in and they state since I didn't confirm my appointment, they gave it away. I thought the whole point of making the appointment was to have an appointment, I guess not. I left work early to be there on time and this happens. Bad Business. I will be looking for a new dentist apparently and my whole family that also goes there. read more

UPDATE: I wrote a previous review that I can't seem to delete now. I've tried multiple times. I have a new review after today. I guess my first impression of Smile Obsession was not the best. I did go back today to have a cavity filled. Completely different experience today. Dr. Elhindi did a wonderful job on my dental work he took his time and most importantly, I didn't feel a thing! I will continue to come here. read more

Dr. Biank is wonderful. I have been going here for years. I bring my son here as well. Dr. Biank is: personable, empathetic, funny and ALWAYS does an amazing job. He seriously is the best. Last night my partner said to me, I've never seen anyone happy when leaving the dentist. He and the staff are like family! read more

Have been seeing Dr. Biank for a while now and easily the best dentist I ever had. Always looking for ways to help and gives you different options easily explaining each one. Never go anywhere else read more

Dr. Biank is very personable, when I moved to Oaklawn; I would of never expected to find such an amazing dentist! I'm a coward when it comes to the dentist.. I've had traumatic experiences in my past. Dr. Biank reassures me all the time, he always checks to make sure I'm okay in the middle of the procedures! He's amazing, he is God sent. The hygienist Karen, is AWESOME! She is the best!! My family love her! She is as sweet as can be!! Without these two, I would probably be a toothless coward ...lol Thank you Dr.Biank and Karen!! read more

I love my dentist!! He is always such a pleasure to see, even if he doesn't always have good news for me. His hygenists and assistants are also just as pleasant to see! Dr. Biank is a very kind man and great dentist.....if only all dentists could be like him. =) My first visit to his office was an emergency and I know the office makes a point of taking people who have dental emergencies. This is one of the things that makes it stand out in a sea of dentists. If you're looking for a new dentist, give them a call. read more

I love this dentist!!!! I came here on a fluke after some previous dental work loosened because he is open late & was able to see me without an appointment that night. I've been coming here ever since & I never want to go elsewhere!!!! read more

Smile Obsession - Root canal..... - General Dentistry Near Me - Oak Lawn, Illinois

Dr, Biank has been my dentist his entire career. I am one of his original patients from when he took over Dr. Joe Smith's practice over 40 years ago. I don't want to ever have to look for another dentist. Both of my brothers have also been his patients from the beginning. We have many good memories of Dr. Biank and staff. Dr. Biank had many fun and interesting patient gatherings many ears ago. Way back in the beginning, I think we went to every Bianko Bingo night and other fun things he and his staff put together. His prizes always included some sort of free dentistry. He has proven to be a very caring and good dentist. I see him every 6 months. At 73, my teeth are my own and in better condition than ever thanks to Dr. Biank's expertise. I love, love, love Dr. Biank. No fears of going to the dentist - ever. Thanks Dr. B for all the years you've given to us. Patients til the end. Hope mine is before yours. read more

Dr. Biank has been my dentist for 20 years, is a kind and gentle man, and his office staff are all kind and professional. His work is so technically excellent because he is so experienced. For partial and full dentures his impressions are so accurate the device fits as soon as it is placed. He does not recommend unnecessary procedures and his pricing is more than fair. read more

Dr.Biank is a compassionate,caring and professional dentist.He is the most competent dentist that I have had the pleasure of visiting. After many years of dental disasters,I now have the most beautiful smile and I look so much younger than my actual age. He is my go-to guy for all my procedures! Special bonus is his skilled staff who are amazing women. Madelyn La Bella read more

3 words, BEST DENTIST EVER my kids prefer the dentist over any other Dr appointments... That says a lot in itself!

Dr. Biank and his staff are the BEST!!! I have been going to Dr. Biank for over 15 years. He and his staff are very friendly and caring.

The best dentist with the nicest staff! Will stand behind his work, too. When a crown failed, he replaced it at no charge. You won't do better! read more

My entire family goes to Dr. Biank. The staff is wonderful and friendly and Dr. Biank always has a smile and handshake for you when you arrive. We have been patients for many years. At one time a good friend needed emergency dental work and Dr. Biank saw her immediately although she wasn't his patient. he is honest and kind and we wouldn't go to anyone else. read more