I'm so happy with Modernistic! They are professional and did a superior job on my ductwork…read morecleaning! First time having the ductwork cleaned in this house. It feels so fresh and clean! Great way to start spring. Thank you Modernistic!

On time, thorough and friendly. Comparable in price and easily scheduled quickly. Duct cleaning…read moreonly.

They were very helpful very kind. Have two small dogs worked around them. We're willing to have my…read morehusband help move TVs and furniture that they weren't supposed to move. Listen to us very helpful. Very happy with their service.

Prompt and courteous. Disclosed potential limitations of removing red wine stain. Successful…read moreresult. Very free w info on rug and carpet care, even considerations when buying rugs. I decided to use their cleaning at the shop, as that is more efficacious.

Had carpet cleaners out, for the first time. Not super happy. HOWEVER,…read morea second call, and they were very apologetic. Secondly, went over the areas I was unhappy with, and it looks amazing. So appreciated knowing we were unhappy. They want their reputation to be stellar. Highly recommend

Very impressed with the work. Carpets in 2 bedrooms and our wool area rugs look great! Price was…read morevery reasonable too. We will definitely use them again and recommend them to our family & friends.

We found Bigelow through a web search. We had not had our carpet cleaned for the past 16 years. Our…read moreclothes dryer duct had likewise not been cleaned over the same time period. We could not believe the quantity of lint material removed from our long 15 foot dryer duct, enough to fill at least half a bushel basket. Steve thoroughly cleaned the duct and dried it with a powerful blower. Afterwards it took less than half the time to dry a load of washed clothing. Our carpet looked amazingly improved after the cleaning (it was very dirty). However some of the heavily tracked areas still showed soil. We wonder if going over those areas a second time may have made a difference. The owner Steve and his son did all the work themselves, were efficient, courteous and knowledgable. I would recommend them.

First time I have ever used Steve Bigelow for carpet cleaning…read more I was referred to this company by Carpet Galleria. All in all he did a good job on the carpet however there was a substantial soil pattern in the walk area that did not come clean. He is willing to come back out and clean that area a second time but for an extra fee. Carpets do not show soil entirely to a carpet cleaner until they are completely dry. I am from an area with tremendous choices in carpet cleaners. Where I am from prior to moving to the Traverse City area, carpet cleaners will come out within the first week and clean it a second time to see if they can remove the stain at no charge. Not the case with this company, not happy at all. He may be a good carpet cleaner but not good with customer service! Sadly still looking for a good carpet cleaner in the TC area.

Cam and Barrett did an amazing job. They were polite, courteous, professional, and efficient. They…read moredid a beautiful job cleaning my carpets and a sofa. I highly recommend them. I will be calling again for future service. Thank you!!!

DO NOT hire this company. Worked at my father-in-laws house after water heater discharged onto the…read morefloor. Dishonest! Poor communications! Did not perform work as promised. Tried to over charge on several items. We had to replace the island in the kitchen. They purchased cupboards with out a finished back, for the island, what kind of person (idiot) does this. The Formans name is Preston if he tells you he is going to take care of it. He does not. We had purchased paint to paint the kitchen not part of his work. He came to the house and took the paint that we purchased. DO NOT HIRE this company. I see a five star rating from 2018. My guess is this is a new owner or someone was very lucky. I did not want to give one star but only way I could post my review. Mark J.

Excellent job! Love the feel, look and smell of my cleaned carpets! Knowledgeable, courteous…read more Totally worth the expertise. Thank you! Lisa-Kingsley

He came in made a lot of reasons why he couldn't repair. First the piece I had was new (extra left…read moreover)and wouldn't match; the molding was brittle and would crack; the carpet had a bend in whiled rolled up and was ruined and a few others. He said he left his receipt book and couldn't write a receipt for the $150.00 service charge. I told him to send me one and bill me, he wanted his service charge now. I told him I wanted a company receipt for the service charge and for the amount of the job should he get it (quote) and once I received via mail,I would pay his service charge. I feel he didn't want the job but since he came out he would gouge a service charge out of me. A text message (paper trail) was sent to him requesting the above and he replied no charge,no invoice and get someone else. I would have used "" . I don't know the exact quote but his text covered what I just mentioned.

I don't usually write reviews, but these folks should be called out. Sorry this is a bit long…read more Contacted them--and one other company--to get a quote for a new furnace, and possibly A/C too. AskEd for a quote that way: just for furnace or for both. Patrick quoted me for both only, so I reached out and reminded him, and had a quote for the two individually within 15 minutes. Prices were less than I expected. And I sensed they were the better call/better furnace brand than the other quote (it was for a Bryant). So before I gave them the thumbs up, I went to their website to look at things like warranty and much to my delight they had an offer posted: get a furnace now and get half off an A/C system in the spring. Awesome! So I called Patrick to confirm and he said "that doesnt apply to your furnace...only a much more expensive system. That was posted incorrectly and they are fixing it". Hmmm, ok I said. So a week later, the offer was still on their site so I called the office (not Patrick) and spoke to Kendra and said "I see this offer on your website and inquiring if it applies to any furnace or just certain ones?" She said she'd Check, put me on hold and quickly came back and said "it applies to any furnace you buy". Ok, thank you I said. So now I'm pissed off. So I called back an hour later and spoke with Holly--who seemed to be really on the ball--and told her my story. She said "that seems odd, let me look into this and I'll get back to you". That was 4 days ago. Needless to say, I wouldn't do business with them now if they gave me the A/C for free. Not sure if I'm going to report them to he AGs Consumer Protection Team or not (I should), but at the very least, people reading this should know. Shame on them.

I've never left a one-star review before, but this experience warrants it…read more A tenant called me about a leak under the kitchen sink of their rental home while I was out of town, so I called Moore Mechanical. I was told there would be a $130 service fee plus repair costs. The next day, the tech left a voicemail saying he had fixed the leak and suggested additional basement plumbing work for $425. I paid $219 total ($130 service fee + $89 labor), thanked him for fixing the leak, and said I'd let him know about the $425 project when I got back and had a chance to see what he was talking about. When I returned to town, my tenant informed me the sink was still leaking. I checked and found the issue immediately: a small cracked drain pipe directly under the sink. It was obvious and easy to see (attached video). I turned on the water and within 15 seconds could feel the water coming from that crack. I replaced the $3 part myself in about 10 minutes, and the problem was resolved. No new plumbing had been installed by the technician, nor any signs of repairs. I contacted Moore Mechanical, shared the video of the cracked pipe, and requested a refund since: * The leak was not fixed by them or properly diagnosed (despite being charged for 40 minutes of the tech's time and him literally telling me he fixed it). * My tenants were told the sink was fixed, so began using it again, causing further mess and inconvenience. * I ultimately had to repair it myself. I really didn't expect any push back on this as I sent them the video showing the cracked pipe under the sink and explained everything to them. Look, mistakes happen. The technician missed the obvious repair despite telling me it was fixed. It seemed obvious and I would have appreciated accountability and a refund. Instead, they said, "we provided the best solution to you (the basement plumbing), and we have to be compensated for our time and services". They continued to insist that the issue was the plumbing in the basement, despite showing them the video of the obvious cracked pipe. And because I chose not to have that basement project done, that was the end of the conversation. The same basement plumbing that has worked fine for 25 years (and still works fine). So now they got me writing one-star reviews on Google for crying out loud. Anyway, I wouldn't recommend Moore Mechanical. It was a lousy (and expensive) experience. They screwed up in the field and then didn't take responsibility for it in the office. Disappointing to say the least.

I personally have not used this company but I wanted to say how much I appreciated their help after…read moreI hit a deer on 72, they were traveling West and I was traveling E when a Buck ran in front of my truck, this group of guys stopped and cleaned up all the debris in the road, I really appreciated that cuz I had no clue what to do, when I need any work done this will be the first call I make, it just shows what a great group of young men this company employs, thanks again for your help

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