I am so pleased with their work. My SUV's roof had become a real eyesore with badly oxidized paint…read moreand they fixed it to perfection. The estimate was so much less than I had guessed, I added repainting one fender panel that was strangely matte, and they took a lot of effort and pride in redoing the pinstriping all around so that it now looks brand new. I can't say enough for how happy I am with the result- my old car has many years of life to go, and it looks great. Just excellent work for great value. Highly recommended.

Jason and his team did a great job on my car (body work after somebody backed into my drivers…read moreside). Reasonable prices, reasonable turnover time and he was willing to accommodate and not charge me extra when work ran longer than planned. Would definitely recommend and will go back again!

Gave a reasonable estimate on a self pay job. They were willing to accommodate even though it…read morewasn't through insurance.

I took my vehicle to have it repaired in November 2024 for collision repair to the bumper. It…read moretook them a month to repair an it was not done correctly so I had to take it back in. I was told it was ready and again it was not done correctly. You could still visibly see the gaps were the bumper was not sitting properly. It took months of me calling to have them redo it only to get it back and third time with the gaps and lifting of the left panel. I was told they would have the manager reach out to me over a week an a half ago, and I have heard from no one as of April 22 2025. Kelley asked me to hold off on reviewing them in December to give them a chance to make it right, but now this service is giving incompetence, negligence and just sloppy repair work. I cannot fathom how anyone trained properly would believe the quality of the repairs I have received was done professionally. I am still waiting for my vehicle to be repaired and I am tired of having to continuously remind them that it's not fixed yet. I have been very polite through this process. However, everyone has a breaking point. I am at my wits end and now have to take drastic actions.

I would give 10 stars if I could! From start to finish Bay Custom website and…read morestaff have been phenomenal! This company is extremely professional and poised with both knowledge, their flawless finish and customer service. Truly, want to give a shoutout to Deidra and her team! Thanks again.

Used this company after my daughter was involved in a collision based on the reviews and proximity…read moreto her since I am about 7 hours south. They were able to get the truck in quickly for an estimate and within a week for repairs. They completed repairs in the time frame they provided at the cost of the estimate without additional costs, even mounting and balancing a new tire provided to them for the damaged one at no cost. Overall, very satisfied with the work and being able to handle everything remotely.

I had these people do a shitty job on my 05 Mangum. To the point that they didn't inspect the parts…read morefor inspection. Didn't paint my car the correct color, damaged my sunroof, my left rear door doesn't even open now. Driver door is leaking, my headliner has fingerprints everywhere. They didn't install the front and rear bumpers are falling off my car. This is THE worst place I have ever been to

I highly recommend this service, I drove my car there and got a estimate that I was so happy…read morewith... The customer service was Great. Luis Lugo, your the man to see, :) :). I dropped off my car 5/11/2026 and picked it back up 5/20/2026 WOW, I am so pleased with the way my car looks... It's looks band New car for it to be a 2004 Passat. I've gotten so many compliments. I can't wait to go places now, I know I'm Shinning Now... :) :) I wish I could up lode a picture photo of, Before and After from my phone, that car is saying something... I'm so happy and a I'm really glad I went there to get my car painted. GOOD JOB GUYS.

Let me start off by saying, AVOID…read more I had brought my car in for an estimate and work to be done on 5/4/26. The estimator was Luis Lugo, and the paint technician went by the name Jamaal. He had no last name. Long story short, I had bought a car canopy on Amazon. The wind picked it up and hit both the hood and driver side door areas. Leaving small denting and scratches down to the metal. I was told the work would take around a week to finish. I was out of town and they held it for a couple days which was nice. When I got the car back, it looked fine from far away. Looking up close, there was specs everywhere in the clear coat. Sloppy bondo used even though the dents were supposed to be pushed back out. Didn't even bother to finish sanding down properly. They also mounted my front license plate and left holes in my front bumper. WHICH I NEVER TOLD THEM TO DO. I came here specifically for body work, not for them to drill screws into my car. Getting home, I noticed there was a new scratch on the front bumper that also scratched the grille. Mind you, I had recently purchased this car and have only owned it for a few weeks. I inspected all damage done and also reviewed the footage on my backyard camera. I was aware of the few imperfections when purchased. The canopy never touched the front of the car. Lugo had offered to fix the mistakes, and told me I could drop it off on 5/20/26 and it would only take a few days. I showed Lugo the new scratch, and convinentely enough they "never got a photo of it" and that he could only use a paint pen. I agreed and just kind of put it off as not being a big deal. On 5/22/26 I was told to come pick it up. They had "fixed" the mistake but did a terrible job, causing more damage. They had sanded a glossy black trim piece underneath and left deep scratches. The paint is discolored and didn't appear OEM. Another thing I noticed is that a new scratch magically appeared in the place that they had repaired. Not to mention, paint was left on the interior driver door panel. And my steering wheel was scratched with the silver trim peeled off. This Maaco location is purpously causing more damage and tampering with people's cars so they keep coming back. I paid in cash, because they charged a 3% credit card fee. Now I see why. They likely had various disputed with the sloppy work they have done. I paid over $1,600 for two spots to be done. Money distortion at its finest. If this is not taken care of it will be going to corporate. This review has also been cross posted to Google (you know, the one they pay for fake 5 star reviews). My wife left reviews as well since she witnessed it. Do yourself a favor, and get quotes elsewhere. I had 3 other places with far better reviews at similiar pricing. I chose Maaco because it was the closest to me. DO BETTER.

Great service ! Quick to respond and answered/explained all of my concerns. Kacey was so kind and…read moreprofessional! Will definitely use them again for my future needs

Took my husbands truck here to get the tailgate fixed. They said two weeks had it over a month and…read morethen drove our vehicle the entire time. The mileage was way over the amount it would take to just test drive. Not to mention we just refiled the def fluid and it was completely empty when it was returned. Now just two days after we got back the truck it drop down.

I've always struggled to find a reliable, honest and communicative place to get a state inspection…read moreand oil change done. I found Bay Old Dominion at Yelp and scheduled an appointment with them. To my surprise, I found the best service l've had in years. E.T. was awesome! I was worried because my vehicle's inspection is about to expire and he told me that VA has a 4 month grace period for expired inspection stickers and even wrote it at the back of his business card just in case I have to go inside a military base. They are very accommodating! These people seem to genuinely value their costumers situation and time. I'm so happy I found them. Thanks you!

I thought I needed a new splash guard, but the technicians reattached the damaged one at no cost…read more Very impressive. I didn't pay anything today, but they won a customer for life!