I am so pleased with their work. My SUV's roof had become a real eyesore with badly oxidized paint…read moreand they fixed it to perfection. The estimate was so much less than I had guessed, I added repainting one fender panel that was strangely matte, and they took a lot of effort and pride in redoing the pinstriping all around so that it now looks brand new. I can't say enough for how happy I am with the result- my old car has many years of life to go, and it looks great. Just excellent work for great value. Highly recommended.

Jason and his team did a great job on my car (body work after somebody backed into my drivers…read moreside). Reasonable prices, reasonable turnover time and he was willing to accommodate and not charge me extra when work ran longer than planned. Would definitely recommend and will go back again!

The team at this location gave me great advice on how to go about my totaled vehicle. They are on…read morethe customers side. They will be completely honest with you.

I scheduled an appointment and was in an uber to go get my car to drive to the appointment when…read morethey called to cancel my appointment and said they didn't have any appointments until NEXT WEEK!!! Then why did you schedule me an appointment today???? Now I have to uber back to work. Thanks for totally wasting my time and money!

200% best place ever!!! Don't go anywhere else they do a great job on repairs and are there in the…read moreinsurance wars AKA claim payments

After taking my 4Runner to a couple different shops for quotes, I settled here because on the…read morecustomer service I had already encountered. I walked in and asked for a quote. The owner follows me out, takes some pictures of the damage on my front fender and door, asks some questions, and explains to me he'll need to write up a quote and email it to me. I was a little skeptical, thinking I wouldn't get an email because other things got in the way, but sure enough, I received one later that evening. The shop quote was just under what I had been receiving from other shops and the owner was very nice when talking outside of the shop so I decided to trust them with the work. They quoted me 3 days and sure enough, 3 days had passed and I received a call stating it was ready to pick up. I headed there almost immediately, eager to see how it looked. I was very pleased to see how clean everything looked, and how you couldn't tell a difference in paint tones, seeing as the original paint is 15+ years old. I highly recommend this shop for any paint and body needs. I'm thrilled with the turn out of mine and I won't hesitate to use them again, if need be.

LOVE LOV LOVE this place…read more I was recommended this repair shop by several friends/coworkers. I could not have been any more satisfied and relieved after working with a repair shop!! Daniel did AN AMAZING job on my car and was BEYOND helpful. I could tell that he was truly interested in making sure I was taken care of. Long story short, there was a lot of damage to my front end from an accident in January of this year and my insurance wouldn't cover it, so i had to pay out of pocket. I went to 4 other collision repair centers and they all quoted me at worst case scenario just as Dan did, and they were $2-3k higher than Dan's estimate. I got my car back in 3 days and my baby looks BRAND NEW!!!!! I would recommend this shop to anyone I know looking for repairs. Very, very satisfied! :)

Was in a small(ish) accident with an uninsured car, leaving my car busted up. Geico offered me a…read morecouple of their "reccomended" shops close to me but after reading the reviews of those shops, I decided to look elsewhere. I found this shop close to me and the reviews were good! Now I know why. Not only was the work done on my car great but Daniel is such nice and honest man. The time to fix my car was short but the service I got was awesome! I got calls updating me on the progress and process and when I picked up my car the whole thing was vacuumed like I had just bought it. There were a couple things that needed to be touched up, normal stuff and not a reflection of his work. I'm also having additional work on a totally non related part of my car fixed with him next week. Definitely recommend and will definitely have any work I need done in the future done by him.

Attitude young front desk person. NOBODY told me to go to Chesapeake. I stop In person at Norfolk…read moreand made my appointment Norfolk. And the attitude person calls me after having my car 7 hours and they needed the estimate. Didn't do anything on my car. You all need update training. AAA email the estimate to me and Norfolk. Chesapeake did a better job.

I was a bit wary about this place when I first saw the reviews but due to this shop being the…read moreclosest to me, I had to choose it and bring my car here. Dropping it off was easy. Front desk asked for the insurance I was under then had me sign a paper for agreements and such. After those two things were done, I gave her my key and went on with my day. Whole ordeal went for a total of, I want to say, 10-15 minutes. After a few days, I got an email entailing the estimate. All was fair but I noticed they decided to replace my entire headlight even though I checked my car beforehand and the headlight was totally okay, no scratches or cracks. I was a bit upset about an extra $750 added to the estimate but oh well. I noticed a few of the reviews complained about a long wait so I called a few reasonable times for updates. Dropped off my car on Sep. 2, got it back Sep. 12. Went to go pick up my car, paid my deductible, and left that place in under 10 minutes. I'm overall satisfied with this place honestly. It was clean, everyone was polite, and while this area did seem ghetto, I said F it and just prayed to God that my car would be fine.

My insurance company sent me to this business for repair of a minor fender bender. I couldn't have…read morebeen more pleased with the service I received. It was a friendly office from the receptionist to the Service Advisor handling my repairs. The Service Advisor took my keys & listened to my concern about the remote no longer causing the car to beep. He asked if the horn was working. I had no idea since I'm not in Brooklyn right now, where horns are an important requirement for proper driving etiquette. He checked & it wasn't. We went back inside and I waited while he went into his office & worked up an estimate. While waiting I was very impressed with the receptionist/customer service employee's phone demeanor. She was wonderful handling customers who were upset because their parts hadn't come in. I totally empathized with her. For decades I had owned a business that was completely dependent on the manufacturer to furnish parts. Customers can be brutal over something out of the business's control. When she wasn't busy I went up & praised her telephone skills. We shared stories & I felt like I had known her forever. When the Service Manager presented me with the estimate it looked very reasonable. He told me my insurance company would cover 100%. YAY! Parts would be ordered & I would receive a call when they came in. When I brought the car back for the repair my Service Advisor asked if I needed a rental. Having another vehicle I declined. Upon every visit & periodically I would receive text updates, which I absolutely loved. My vehicle was in the center for repair about a work week. When I arrived for pickup my Service Advisor first hit the lock button on the remote to show me my important "finding vehicle in parking garage" feature worked again. The repair itself looked perfect & has a lifetime warranty. He knew I wanted to get home before dark & asked if I had a rental to return. Pointing to my other vehicle I told him that I didn't get a rental. He then was concerned about my getting my other vehicle home, which I thought was absolutely above & beyond what most people would do. When he learned I had a friend drive it he said that I'd better go since it would soon be dark. The collision center is behind the dealership on a side street. Going west on Virginia Beach Boulevard turn right at the traffic light just past the dealership. Then turn right at the next street. The Collision Center is on the south side of the street, Homes line the opposite side of the road. The Collision Center does work for a number of insurance companies. Plaques and certificates line one wall. Almost every person that came in was working with a different insurance company. I can understand why this is the Collision Center of choice for many companies. Their employees, work & attention to detail are superb.

Horrible customer service. My car was there 10 days, with absolutely 0 communication. I called to…read moreinquire and only then am told, oh it's ready. I get there to pick it up and not only is it FILTHY, it was not repaired correctly from the accident. The manager (Chad) told me " I don't have to do a damn thing" when I asked why it hadn't even been washed. If you like being cussed at and having to guess the status of your vehicle repair...this place is for you, but they will NEVER get my business again. An office full of incompetent idiots.

I would give 10 stars if I could! From start to finish Bay Custom website and…read morestaff have been phenomenal! This company is extremely professional and poised with both knowledge, their flawless finish and customer service. Truly, want to give a shoutout to Deidra and her team! Thanks again.

Used this company after my daughter was involved in a collision based on the reviews and proximity…read moreto her since I am about 7 hours south. They were able to get the truck in quickly for an estimate and within a week for repairs. They completed repairs in the time frame they provided at the cost of the estimate without additional costs, even mounting and balancing a new tire provided to them for the damaged one at no cost. Overall, very satisfied with the work and being able to handle everything remotely.

If I could give them 10 stars I would. Not only did they do a supreme job on the damage to my car…read moreafter it was rear ended, they have been my 1st line of defense in the continuing nightmare of dealing with Progressive Insurance for repair appraisals,approval of parts and payments. If it was for them calling/faxing/emailing Progressive on my behalf I don't know what I would have done. They were able to get Progressive to (FINALLY!!) pay the claim and make the repairs, Progressive would not even return MY CALLS OR ACKNOWLEDGE MY EMAILS. No only do they do a great job on your car but they fight with and for you to get your claim processed. BEST PLACE EVER!!!!

Alex is the best ! I recommend him to all active duty service members ! He was very punctual,…read moreprofessional, and reliable. Will be going back here if needed in the future!

Permanently Closed as of November 22, 2024…read more Performed outstanding high quality paint and body work.

Quick & Efficient! Quality of work was Great! The work done on my tailgate left it looking better…read morethan when it did when I brought it in. The staff is experienced & dedicated. A great small business I would highly recommend.