More like Legacy for Putting Profit Over Patients…read more TLDR: They require an annual pap, whether you need one or not. I initially wrote a glowing review of this practice. My first appointment was incredible! I felt heard. I felt believed. But things quickly took a turn. I was told to come back in a month after trying the new birth control and being put on a low dose of Metformin to control my insulin resistance. I was told to take 500mg once daily for 30 days, and we would add another 500mg at my next appointment if I tolerated the meds well enough. The goal was to eventually get up to 2000mg, but Dr. Eisert wanted to do it gradually to minimize side effects. I was only prescribed 30 tablets, consistent with what Dr. Eisert and I discussed. When I returned in 30 days, I saw his PA, Tina. She was lovely! However, she seemed confused as to why I was there. She showed me a chart and read from what I believe was my clinical summary of my last visit. I was supposed to add 500mg of metformin every week, so long as I tolerated the drug. I should have already been at 2000mg by then. But again, I was only prescribed 30 tablets for 30 days, and the prescription bottle said to take one pill daily. She told me she would refill my meds and said I didn't need any follow-ups. I took that to mean that I would have to come back within a year to continue receiving medications, but that I didn't need routine follow-ups every few months. My prescription was still wrong. I only received 30 tablets. I sent a message in the portal and it was corrected, but they forgot to give me refills. So I contacted them this week. I received a message that the doctor wasn't comfortable prescribing more medications after this month without an annual exam. I just saw the provider 6 months ago. So I call. The scheduler was very kind. But she explained that the office policy is that I am required to get an annual pap smear in order to receive medication. I informed her that I just saw Dr. Eisert 6 months ago and also had a pap with my primary doctor in August. She doubled down and said it had to be a pap smear. I am 40 years old with no history of abnormal cervical cancer or HPV results, nor do I have a family history of cancer. ACOG guidelines and my primary doctor say I'm all set for 5 years. Not to mention that a pap is traumatic for many women like me with a history of sexual assault. This isn't a simple blood test. This is an invasive exam. The scheduler suggested I speak to the nurse, Amy, to see what can be done. I spoke to her this morning. She was abrupt and dismissive. She said that since my primary doctor did my pap last year (before I established care with Legacy), then she could go ahead and prescribe my medications from now on and ended the conversation. Current guidelines do not recommend yearly Pap smears for many women, including someone with my screening history. I truly struggle to see any other motive than money here.

Receptionist seemed very annoyed upon me entering and walking up to the desk, I thought she came…read moreoff as a little rude but brushed it off because she could just have a reserved personality type (reading reviews though, seems like I kinda picked up the vibe). I called and said all the services I wanted done prior to coming in, and the receptionist reiterated to me which services I wanted done and then charged me $150 upon entering, I assumed this was the total for the services she JUST confirmed with me. Then I get called back into the little room and the nurse tells me it's going to be almost $400 extra for my service?! I told her I paid at the front already and I'm confused because why didn't the receptionist tell me that the services were going to cost extra? I would have paid upfront because I wanted them done but now you've taken me into the back and I assume I paid for everything and you're going to blindside me? Felt like they were trying to rob me without a gun. The nurse leaves the room and tells the doctor (right outside my door, mind you...I heard them lowkey talking shit about my finances but whatever) . Doctor comes in, she's immediately got an attitude and starts off with "you don't have the money for the services you want?" ...rude as hell. I have the money, but I didn't appreciate being BLINDSIDED and lied too. I was so tempted to walk out at that point but I knew I wouldn't get a refund so I just bit my tongue and stayed. She gave me a quick maybe 1 minute look, said I look fine, it 100% felt like she was brushing me off and stopped caring about even giving me an exam when I didn't want to proceed with the extra add-on services. It felt like she tried to pressure me into getting the tests the whole time I was there (which it look me longer to get undressed/dressed than our whole appointment even went if that tells you how fast she brushed me off) then suggested if I can't afford tests here that I should check welfare... I felt so disrespected. So I will absolutely never come back here. It felt like a total SCAM. Disrespectful and rude staff all around. If you'd like to go here just make sure that you're perfect because otherwise you'll be looked down on. I'm so mad that I paid $150 for absolutely nothing. Robbery. I had a friend refer me here, after telling her how it went she's never coming back here either. This was insane. If the receptionist was trained better and said "$150 is base pay and any extras will be $__ more" THEN I WOULD HAVE PAID THE FUCKING $500 BEFORE I WENT INTO THE EXAM ROOM!!!!! I'm mad about being tricked while half naked and venerable and then judged when I'm obviously caught off guard.

I was told she retired. If that's the case I hope she is living her best life…read more She was the absolute best gynecologist! I'm over due for an exam now because I don't know who to trust. I need to find a new doctor and have my records transferred.

One of the worst dr office experiences. My appt was at 9:30am and I wasn't seen until 10:49am and…read moreshe walked out by 10:55am. Understandably, patients have questions but over an hour of waiting to be seen and I'm only seen for 6 minutes? I couldn't get more than one question out & her response was "if we don't find anything, great & we'll put you on medicine" but if you don't find anything, why am I in this pain and what would you be putting me on medicine for ..? And immediately was all about insurance coverage. Avoid at all costs, seeking second opinions.

Yesterday was my first visit to Complete Care OBGYN. As ladies know, your annual OBGYN appointment…read moreis never your favorite thing to do. Seeing a brand new doctor can be uncomfortable. I saw nurse practitioner Marlene Drummond. From the moment she walked in the room she was warm and kind. She made me feel comfortable and patiently answered all of my questions. All of the other ladies in the office were friendly as well, and I was in & out in a timely manner. I think you'll be pleased with this location.

They truly seemed to care and tell you everything you wanna hear to get you in. I needed a parking…read moreplaque For them to sign off on. I made the appointment with the DMV for it to all get done on the same day. The nurse practitioner said all I had to do was bring the forms in and it would get done. Well I came in and now I'm told it's 7 days to get done that they'll call when it's done on top of paying $25 for them to fill out the paperwork. Thanks for being misleading and wasting my time.

Yesterday was my first appointment with Dr. Pena and she is just amazing! Her bedside manner is…read moreperfect, she talks to you like a friend and gives a ton of options. I didn't feel at all rushed, and I've never had a PAP smear that was so effortless and painless. I didn't even feel it. I feel very confident in her abilities to handle all of my gynecology related needs moving forward! The office is very pretty, they do offer a lot of aesthetic services which I would love to hear more about. The staff were all nice, only downside was that my wait time was quite long. However, for a good doctor, and nice staff I'm willing to wait.

I switched to these OB because of routine issues I had with my former one and I couldn't be…read morehappier! This place is much cleaner, professional, friendly, and informative. All the doctors and physician assistants are great!

I LOVE Dr Falcone!! I've been seeing her since 2021. My GYN MD had retired & I was so nervous in…read morefinding another exceptional GYN & a co-worker who has a 2nd job in L&D recommend Dr. Falcone as she has worked with her in delivering babies & had nothing but nice things to say about her & she was 100% right! Dr. Falcone doesn't deliver babies anymore & I only need her for GYN needs as I'm not looking to get pregnant. She always arrives in the exam room with a big smile, she's super friendly, knowledgeable, gentle, caring & doesn't make you feel rushed. She's a great listener to any concerns or questions I have. One time when I arrived for my yearly exam I was super stressed after getting some bad news from my job & she actually took the time to let me confide in her on what was going on. This was so appreciated & she didn't need to do this for me, thank you because it helped to talk about the issue with the 1st human I happened to come in contact with after getting the phone call from my boss. I did have an issue with a staff member while waiting to be seen last year. She didn't normally work the front desk but she had a horrible demeanor & wasn't very professional. I did find out today that she no longer works there & that the doctor's had replaced their staff due to having too many issues with them so if you have run into any issues with them please give the doctor's another chance. I even had an issue getting a hold of my MD's MA last year & scheduling an appointment earlier this year. It does make it hard for patient's when they love their doctor but not their staff & unfortunately unprofessional, uneducated & rude staff can affect their practice. I was glad to know that something has been done about it. I love how they have their own lab in house so I don't have far to go when I want blood work done with my yearly exam. The phlebotomist has always been really nice, professional, gentle & friendly. I don't usually have to wait long to be called back & review home meds & what I'm in the office for. I do find it odd that the only vitals that the MA takes is your weight & blood pressure. No heart rate, respirations, temp. or your height. I have run into having trouble in not being able in getting an appointment for a "problem" in a timely manner which can be frustrating if it's something that needs attention & may be gone by the time you do get an appointment. I like when doctor's leave some extra time in their day to fill these requests. I'm so thankful that I have found Dr. Falcone after having my previous, young GYN retire back in 2020. 5 STARS for Dr. Falcone!! Thank you!

Henderson Yelpers, I…read moream very happy with Dr. Falcone. First, she is such a positive energy. She is also a wealth of information when it comes to women's health. I see her for my annual Pap and now I am seeing her for perimenopause symptoms and hormone replacement. She is so attentive and doesn't miss a step. I had tried the hormone pellets and they were great just not sustainable realistically long term financially for me, because insurance doesn't cover it. $500 every 3 months is tough for me so I was looking for another option. She asked all the questions for me so that I did not have to know everything to say. She even had information preprinted and gave it to me so that someone my age knows what I need to be doing for myself and my health. I was given an option that would be more affordable and I left the office feeling empowered and hopeful that I will be feeling better soon. She encouraged me to follow up in 9 months. She said she would refill my prescriptions and the back office staff asked me to call to schedule my appointment for October in April when the that part of schedule will open up. The office is busy and there are multiple doctors working and seeing patients. The front office is running smoothly though. I felt like they were pleasant. They have a long lobby with several areas with chairs to sit. The nurse that brought me back, took my vitals, roomed me, and was very nice. I recommend this office and especially Dr. Falcone. She is top notch. Very professional, knowledgeable, and has an excellent bedside manner. I am grateful to have her as my doctor. I would call ahead to check if they are contracted with your insurance and make a an appointment. They are conveniently located in Henderson and they are in a medical complex with a lot of parking. I definitely recommend Dr. Falcone if you need an Gyn.

If I could give zero stars, I would. No one should ever be treated as an inconvenience or pushed…read moreoff to another clinic. Mee Han did my colposcopy on 3/25/25, and DURING the appointment she told me I needed to schedule a LEEP procedure with the hospital because they don't do the procedure in-office. I asked if it was urgent and she said I should just get it done by the fall. I tried to schedule it at the front desk, but they said someone from the hospital would reach out to me. My biopsy results were never relayed back to me and I never heard anything from Legacy again, but I did hear from the hospital, so I scheduled the LEEP procedure for Oct (that was the soonest they had available). I moved to AZ in the summer of 2025 and scheduled an OBGYN appointment for some weird symptoms (which I had been complaining to Legacy about for months) and the new OB urgently sent me to an oncologist (I had an appt within DAYS) where they confirmed Stage 3A cervical cancer and a 7cm vaginal tumor. My new OBGYN said the tissue that was biopsied was visually cancerous and should never have been cut into. I am currently in cancer treatment and THANK GOD I moved to AZ and got a second opinion. Please do not trust Mee Han or this office for your care.

Dr. Saucer is the best. He helped us have 3 children and they are grown and healthy. Ill never…read moreforget when this fairly quiet man, in the middle of my wife's labor, turns to me and sternly says, Adam, your wife needs to have this baby, you need to make her push. I could see his concern and complete change of character in the moment. He was able to rise up to the moment and convey the information needed. Thank you doctor, though that was 12 years ago haha.

I decided to wait a smidge before leaving this review, but honestly I'm SO glad I found Dr…read more Stepanida Freeman on Yelp!!! WOW!!! Pardon my long review... I had been going to another OBGYN, but when my fertility doctor mentioned that I needed surgery to remove my endometriosis before moving on to more treatment, I went back to that OBGYN that I had been seeing for yeaaaaars and they were less than helpful. They literally wouldn't see me till end of June (I believe I called in April... wild right?!). So, I hit up Yelp to see if I could find another OBGYN that I would feel comfortable enough with. I searched and found Empowered OBGYN and Dr. Stepanida Freeman. I made the appointment and they mentioned that she wasn't available that day, but that they would have a nurse practitioner chat with me about the surgery and get it scheduled instead. No problem! They were able to book me an appointment TWO WEEKS from the day I called! Much better than nearly two months!!! I was already so impressed. A week before my appointment, I just went in to fill out some paperwork to have my fertility doctor send over all my documentation to them beforehand so I wouldn't have to repeat myself too much haha. Filled out the paperwork and they actually DID get my records from my fertility clinic. LOVED THAT! I came in for my appointment, and every single staff member was incredible and so kind. As I was waiting for the nurse practitioner to come in, the kind staff member that brought me in to the room popped her head in and said, you know what, the doctor said she has some time, so she's just going to come in and chat with you instead. HOW AMAZING IS THAT?! Dr. Freeman was so nice and she's so soft spoken and makes you feel so comfortable. I loved her demeanor and her knowledge. She explained to me the surgery and said someone would reach out to get me scheduled. She also asked if I wanted a pelvic exam since I was there and I said sure! Seriously so nice. When my surgery came, Dr. Freeman obviously performed it and came and talked with me right before hand. I had looked up photos before of what the incisions looked like for this type of surgery, and was so nervous about having these huge reminders on my stomach. Nope! The incisions were so tiny and I healed pretty quickly. I just went in for my post opp appointment and she walked me through showing photos of what she did during the surgery. Absolutely incredible what she was able to do! She removed a cyst from my ovary and kept it in tact and assured me my ovary was good to go! My husband and I were laughing after at how she was like oh yeah I did this, like it wasn't the most impressive thing either of us have heard haha. One of the things I also loved was that she even remembered the name of my fertility doctor and asked when I was seeing her next. Didn't have to look at records or anything! I appreciated that attention to detail, and truly made me feel like she really knows and cares about me as a patient. You don't find that a lot with doctors these days, and even though it seemed like a minor thing to others, it didn't go unnoticed with me and my husband. She is so caring for her patients! I am so appreciative to Dr. Freeman, and I know if (god willing) /when I am pregnant, I trust her whole heartedly for my pregnancy and delivery. I'm so happy to have found a new OBGYN whom I trust!!! As well as the rest of the staff she has here, they are ALL amazing and kind and incredibly caring! I don't ever feel rushed and it honestly feels like every one of her employees and herself are just truly happy to be there. It makes the worlds difference!

I am so thankful for Dr Freeman. A year ago she delivered our baby. It was just a coincidence that…read moreshe was a doctor on call that day. And I am so thankful that she was the one! She is very attentive and very carrying. I always feel so much warmth from her. When she opened her own practice- I followed her there. Bed side manners mean so much to me. And it's not so common to have it from doctors. She is knowledgeable, professional and kind. Thank you doctor Freeman.

I went there for cancer checks. This was my first time to visit. When I called to make an…read moreappointment, the person answered the phone was very kind. The assistant was friendly and nice. The doctor spoke very soft and friendly. I felt like I came Yoga class. Everything went smooth.

I was seen at the er on Sunday 01/05 I knew the office was close but I figured I should leave a…read morevoice mail due to the level of urgency. I left a message with the answer service, and know it was a 3rd party but the phone operator was rude. I followed up on Monday 01/07 around 12pm but had to leave a vm called again around 2pm had to leave a vm. In those voicemails I expressed that I was seen at the ER, I also asked to be called after 4 PM since I do work from 7 AM to 4 PM. They followed up with me on Thursday 01/09 - 3 business days later, at 11 AM when I'm at work so I missed the call. I did call them back during my lunch was able to go ahead and get scheduled. As of right now my review is at three stars because of the hassle that I had to go through to get the appointment.