Immediately felt comfortable at George Gee. I was treated with sincere attention to my desires and needs in a new vehicle. I felt appreciated as a customer without any pressure from the salesman. Every employee was friendly and willing to help in any way... as if we were old friends! Doug Fredericks shared his extensive knowledge, answering every question asked...and questions I did not even know to ask! Doug F. Spent an hour inside one car, explaining every detail and function... while I was "just looking". George Gee went above and beyond to find the exact car I wanted, searching the U.S. The car was located and scheduled for delivery. George Gee made the trade-in process easy, comfortable, and fair. Doug kept in frequent contact, letting me know the progress of the transport of the new car. After the car arrived at George Gee, Doug sent pictures and information about the car. He seemed as excited as I was. The day I went to pick up the car the entire staff seemed to be happy for me and involved in the process. Doug spent time overviewing the car and the details of the transaction... Before the actual paperwork began. During the transaction process, again we felt special and comfortable. She was knowledgeable, friendly, and so easy to work with! Doug then spent over 2 hours showing and explaining nearly every inch of the car...inside and out. He had me drive it and guided me through various functions. (He is a Cadillac Expert! ) **The relationship did not end when I drove away** Doug has checked in to see how I was doing with the new car. His comment resounds, "I work for you as long as you own this car... contact me regarding any questions or issues" George Gee was Not the first dealership visited...I went to several before I arrived in CDA. George Gee stands head and shoulders above Any Other place I shopped for a car. I am very happy that I made the trip and would recommend that anyone car shopping put George Gee on their list. Doug and the employees feel like friends now! Judy Missoula read more

I thought the trade in was going okay, until about four days later I get a message from the salesperson/Dan that I need to come in and sign some paperwork, not stating what paperwork and I had to keep inquiring. Then Dan messaged back and says he missed a little bit of paperwork, a little bit of paperwork I don't think so he put the wrong VIN on ALL my paperwork to include my registration. So, when I went back in he was to busy to help me and had another sales person help with the registration that he had trouble doing and I also saw a different finance guy that didn't give me the exact forms (corrected) I was given initially. Not too mention I was just sitting around waiting to be helped when I should have been helped immediately seeing how it was no fault of mine. I didn't return for my first maintenance until a year out as I only had 4,300 miles on the car, I had an appointment for an oil change and waited over an hour and a half? They looked at the sunglasses holder as it was loose and stated the part would be in 3-4 days, it's been two weeks and not even a courtesy call? So, I'd say customer service is lacking, attention to detail is lacking (paperwork) and detail in the get ready because my new car was filthy especially under the hood/door jambs. read more

George Gee Kia - Dirty under the hood, in the door jambs, car not well sealed. - Car Dealers Near Me - Coeur d'Alene, Idaho

They beat me out of a set of floor mats and delivered a vehicle that had not been prepped for delivery. I paid extra for winter mats, and they have refused to give them to me as promised. If they treat one customer that way, they will treat any customer that way. read more

Horrible customer service from their service department. I took my 2016 Sorento in to get the Theft recalls addressed and have them check a coolant leak which is covered by the new "Extended Warranty" I was sent by Kia. Kia has realized after 7 years that head bolts ripping out of the block causing a Head Gasket Failure is something they actually owned and should address. Based on this, I take my vehicle in and they diagnose that there is a leaking water pump and Radiator hose. Per the letter from Kia: "If, at any time within the extended warranty period, you experience a coolant leak, coolant smell, and/or engine temperature indicator near "H" mark on the instrument panel cluster, your Authorized Kia Dealership will diagnose the cause free of charge to you. " (Actually bolded and underlined in the letter.) So after they diagnose the water pump they proceed to tell me that I have to pay the Diagnostic fee due to the cause being the water pump and not the head gasket. I disagreed based on the clear coverage and wording from Kia above noting that the diagnosis was for a coolant leak not specifically for a head gasket. The Service Manager (Chris) dropped the charge to $70 for the diagnostic and noted in the service ticket that I refused to pay the charge and that they "will no longer continue business with customer." This whole incident goes beyond the total lack of support and resolution to my ongoing coolant / head gasket issues I have had on my Kia Sorrento for over 2 years. If a dealership is not going to support the customer, or their manufacturer, with even the most basic of support and customer service, then I don't think people should do business with that dealership. Similarly, if this is how one dealership in the network (George Gee) is willing to treat a customer, then you can assume the whole network will do the same. To be clear I involved the GM (Brian) of the dealership in my communication, and this was still the end result after asking at least twice to discuss an alternate solution or resolution path. Lessons learned. * Don't buy a Kia.... Ever * Don't do business with any George Gee Dealership. Which should not be an issue since they don't want me to do business with them anyways. If a new car dealership is willing to "fire" a customer over $70, then I would be very concerned about expecting any real customer service from them. read more

George Gee Kia - Car Dealers Near Me - Coeur d'Alene, Idaho

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The engine on the used jeep they sold me had a faulty radiator cap, and seized on the highway 60 days after I purchased it from them. Had they done a proper inspection they would have caught it and replaced the faulty radiator cap, But they don't care. No accountability from these guys. Take your business elsewhere! read more

George Gee Kia - The jeep they sold me that, after 60 days of driving, seized on the highway because they didn't pressure test the radiator. - Car Dealers Near Me - Coeur d'Alene, Idaho

Aviod location at all cost. They're scammers for your money, do more damage to your vehicle then what you bring it in for and have zero regard for their reputation or community care. Should be investigated and held responsible for their lack of service, care, and manipulation. read more

We just purchased a 2023 Kia Sportage at George Gee in CDA and it was one of the best car buying experiences we have had in a long time. Everyone we dealt with felt like friends- the process from start to finish was 1/2 the time it ordinarily takes us when buying vehicles (we buy vehicles often). The money they offered us on our trade in felt very generous (often we choose to sell private party because the dealers don't offer what it's worth). I would recommend this place .. Ask for Paul Turner to help you with your next purchase. read more

George Gee Kia - Car Dealers Near Me - Coeur d'Alene, Idaho

George Gee doesn't stand behind their vehicles, they force overpriced warranties on folks and when they refuse they lie about repair history and inspections. Its amazing how a company that makes money like them can't help someone out when their rig has the motor blown to an issue their "inspection" should of caught 30 days after purchase... horrible company read more

My mom had her 2009 kia sportage towed to George Gee Kia in Coeurd'alene ID. They told her that they have a mechanic out because of an on the job injury. They will not be able to look at the car for about a week. So one week went by and my mom called to find out what is going on with the car. They told my mom they were not able to get to it, and they would be able to check it out in a couple weeks. So a couple weeks went by and my mom called and checked on the kia again, they told her a mechanic quit and they would not be able to work on it for 3 more weeks. The car sat there almost a full month for a broken bolt. They never did fix the car we loaded it on the trailer and took it to another kia dealership not george gee. We got the car back in 2 days all repaired. My mom tried to contact the owner and was told he does not want to talk to people that's what the manager is for... read more

These guys are quick, thorough at what they do and great prices. I have been coming here for two years now and wouldn't get my oil changes anywhere else even if they were cheaper! Before covid they offered shuttle services and car washes with your oil change, but temporarily have suspended those for now. They offer discounts on oil changes if you buy three at a time. These guys are good at what they do! read more

Please don't buy a car from this dealership. I wanted to see a new EV6 and this dealer had one. When I realized they had marked the car up $8000 over MSRP i decided I would not do business with them. I had requested information from Kia's website and then I was harassed with texts and phone calls from a salesperson that wanted me to come in and drive the AMAZING new EV. He repeated the AMAZING new EV on every message he left. I've not experienced this level of high pressure since the last Time Share presentation i attended. read more

We worked with Eric and he was absolutely amazing! Buying your first car is a very stressful experience and many dealerships will take advantage of you. Eric and everyone else in the dealership didn't give that vibe at all they were all very trust worthy and honest! I have nothing but great things to say and would recommend anyone to purchase here! read more

As a representative for GM motor brand I can't believe the amount of unprofessionalism this dealership exudes. Every person that walks on the lot should be treated as a potential customer- we will never do business with this dealership in the future and won't recommend them either. We were told by the dealership that we bought a brand new GMC truck from to stop by a GM dealership because we had leaking water from the undercarriage and the ass hat was rude, said we can come back in four weeks and couldn't give a shit less about how he represents the brand of George Gee. As a business owner I would be LIVID to have an employee this rude with no customer service skills. This was today 5/25/22 at 4:30pm. Hopefully the owner keeps tabs on all of these horrible reviews and spots a trend. Even if you can't accommodate an emergency inspection- don't be an asshole about it to people in a small community like cda- word of mouth is everything here. read more

I was called by George Gee (owner of George Gee Cadillac CdA), and ask to purchase my Escalade from his dealership, he did not want me to go to Dave Smith who I had planned on purchasing my car from. I went to the dealership and discussed the car I wanted to buy and the trade in I had. They agreed to the price of my trade in. They wanted my car immediately so they could get it on their lot. It was sold within 2 days. When I signed the papers, the figures were presented in such a way that they gave me $6,000.00 less than they agreed to for my car. I found the dealership to be very dishonest and will never deal with them again. I have tried to reach George Gee who lives in a Liberty Lake, to discuss this with him, he will not return my phone calls. read more

Let me start with: Great Service Department. Frequent oil changes and had new breaks done. No complaints. Now: Sales A few months back, we took our vehicle in to see about a trade in. Told there policy is 110% of Fair Kelly Blue Book Trade in value. Sat with Sales consultant while he entered our vehicles features. Very straight forward, no hidden numbers. The trade value was too low, but then because of their great straight forward service we went back to try and trade our truck in on an SUV. Again, they basically matched KBB Fair trade 110%. Had an approved deal but interest rate was too high for our comfort level on a $45,000 vehicle. (680 credit, nothing shameful). We told them we would work on our credit and come back. Forward 2 months. (720 credit) That vehicle is sold but they have a new SUV, smaller with a smaller price. We test drove and asked them to check again to make sure our trade was still worth about the same. 2 hours later, the sales team is dragging their feet, and then doesn't tell us our trade value but wants to go right to pushing a sales agreement with a credit check. We said no, because if the trade wasn't good then we couldn't do business. The Sales guy and the Manager literally told my husband that we couldn't keep coming back in and NOT buying vehicles. Said "because you didn't buy last time".... My husband left angry. Push forward 2 days, they call saying they are still waiting for Ford to give them a quote on our truck. There new trade in value comes back over $10,000 under 2 months ago AND over $12,000 under their policy of KBB Fair trade + 10%. Oh, and amazing in those 3 days stalling, they sold the vehicle we looked at. Now, I will drive to Liberty Lake for my Kia service and perhaps should talk to the BBB about false advertisement and misleading customers. Doug, sales and Drew, sales manager: your sales tactics and customer service are shameful. read more

I was having a really hard time getting a car but Jed Hanlen was able to get me into a new kia and worked his butt off to give me a positive experience. I really appreciated all the time he and Amanda put in and would highly recommend this dealership. read more

I had a bad experience to start, I had appt to sign docs for a alien green soul after the deal I wanted had been work out. Cash down, rate and payment were all agreed upon. I recieved a call with the new and both parties agreed to do signing next morning at 9:30 am, I recieved a email confirmation confirming the appt. I got a call the morning of the appt saying they had sold the alien green but had another should with all the perks we talked on the 1st car. So basically they sold the Alien Green one I had agreed to and had appt to buy that morning. I was given bait and switch routine. They did not care that I was going be there to buy vehicle and sold it to another person standing in front of them. This is reason car salesmen have such cheesy reputations, they are underhanded, will sell out thier word to make a buck. No wonder car salesmen have the reputation they do (cannot be trusted) and the General Manager has no remorse for what happened and was a dick! I did end up buying the other soul with salesman Jed and he was amazing read more

fabulous salesmen, very down to earth, honest and helpful, great service team as well

About six months ago, I went to George Gee shopping for a new vehicle: - I arrived at the dealership with a preapproval from my bank, which I made them aware of, but they insisted they could get a better deal for me from their lenders so I let them run my credit. Their rate was actually higher. - The finance officer tried to convince me that it was the monthly payment that was important and not the APR! Shameful! - According to my credit monitoring service,their "shopping around" dropped my credit score by TEN POINTS! - I told the sales person that I was looking for an SUV and the price range that I wanted. He tried to sell a minivan to me for twice the amount. - I did tell him I would consider the minivan but absolutely not in red which is what we test drove. "No problem, we can get it in any color." The finance officer kept asking "what's it going to take for you to buy IT today." I told him I wouldn't be buying THAT one, he becomes indignant and asks me why he's wasting his time pricing THAT one. I told him to ask his sales person because I already told him that I would not buy the red one. - I was considering trading my current vehicle which had a loan balance of about $2k and a book of $1400-4300. He offered $2k in incentives but nothing for the trade. When I asked about that, he said it was a wash because the incentive would pay off the vehicle loan balance. I had to explain to him that even if I had no trade, I would still be entitled to the $2k incentives, so I expected to get something for my trade. - While I was there they took my keys to appraise my car for the trade. I had to ask to get my keys back and no one knew where they were... I felt as if I was being held hostage. It was such a frustrating experience that I swore I would never go back. But I conducted more research on SUVs and decided on a Kia Sorento - George Gee is the only dealership within 166 miles. - Again, went in pre-approved, I made it abundantly clear that they were not to run my credit. The sales person still completed the application form - RED FLAG - but said it was "only a formality" and he would ensure that they did not run my credit. - I found a vehicle that had all of the options I wanted and more. It was a Saturday and my bank was not open until Monday so before I could drive it off the lot, they had me sign a "temporary contract" that would be replaced as soon as they received the check from my bank. When the finance officer mentioned my credit score, I asked how he knew that as they were not to pull my credit. He said it was a "SOFT" pull. - I received an email from my credit monitoring service stating that George Gee did do a HARD inquiry into my credit. - I returned it Monday morning. What they did was not illegal as I did sign the authorization form but it was unethical as they guaranteed me that they would not run my credit. - I ripped up the contract and advised them that they had an opportunity to earn my business back and they blew it by doing the ONE thing I asked them NOT to do and the only way to salvage the transaction was to make a screamin' deal. I told them these type of tactics are why car salesmen have a bad reputation. - Their response was that they were "all in" and "if there was was some money left to discount," they would. I would think they would take a little smaller profit margin to salvage a customer relationship than have NO revenue/profit/commission from a lost sale. I will still get my Kia, even if I have to drive to MT or WA to get it. George Gee has disappointed one too many times and makes no concession for their actions - whether those actions were intentional or not. read more

What an easy and smooth process! Started my application online and trade-in as well. Evan Martinson guided me through and was in and out under 2 hours. Evan was very knowledgeable and pleasant to deal with. Highly recommend leasing/buying with Evan Martinson at George Gee Kia. read more

This is absolutely the worst customer service I have ever received. When I went to go buy my car as a first time buyer, the guy said that I would have a $300 a month payment which I am okay with but didn't tell me that me signing the paper meant I was paying all the interest up front. Now 12 months later, I have paid $3,345 in interest. And I still owe the same amount on my vehicle. I really wish that George Gee would just take this vehicle back. read more

George gee post advertising about cars that do not exist. Once contacted they solicited cars that are similar while simultaneously stating that they are checking if the car you inquire about is still available (they had just posted the car for sale on Craigslist). Car dealerships have had a bad reputation as an industry and its disheartening to see a place fall into a stereotype like this place. read more

Came in with my tween on my way to Silverwood to check out if they had any RED Sorrento's available in my price range. Even though I was wearing clothes for a water park Mitch showed me what was available in a friendly, informed manner. I did not very much time to sit around and quibble so he set me up to take the car for the day. Came by the next day and bought it. Left my Suburban in their lot for a week till we could pick it up. Love the car, the minimum time I spent in the dealership, and the lack of hassle in negotiating, financing, and receiving the car. I hope any service issues are treated in a similar manner. read more

I had an amazing experience! From the night before when I first stepped foot on the lot to the next day when I bought my new little Kia Rio, I felt like a valued customer. Jose kept me well-informed through the process of picking out my car, and how it all worked, and Chris in financing was very patient in explaining terms for me as well. I was very confident as I drove off the lot, and over a week later, I'm still absolutely thrilled with my purchase and my interactions with the dealership. Jose has checked in a couple times with me to make sure I was doing well with my car, and if I had any questions. Any needs I've had have been quickly resolved. I truly couldn't be happier. read more

Shawn Lambert is the best . He helped get my brother in to a car. No hassle just great service.

I received excellent and thoughtful care at George Gee Cadillac in Coeur d'Alene. I'd been internet surfing for cars. Doug Fredricks caught that and called to offer his expertise if I wanted to come in and look around. On my first visit I found several that fit my requirements, took all for test drives. Returned the next day and made my final choice. I've been back a second time for more education on the car's extra features. Doug was just as gracious after the sale as before. I'll probably be back for more hands on education of the 'electronic' system of the car as it was a lot of info to absorb at once. read more

I'm very. Very upset about how we got shafted to by our Kia soul love the car hate the dealership we were told we won a $300 dollar gift card back in July I've been wanting for it ever since frist off car got scratched by the detail shop salesman said he would get it fixed our car payment is 500 a mouth so to get tried like this makes me upset I'm then top it off the took our payment twice took 3 days too fix there mistake so it gets better they put water in whipper fluid spot wife almost wraked car I trusted they knew what they were doing I'm not looking forward to going back in for the oil changes for once can someone live up to their word do what they say they are going to do and not be so down right shifty on there sales aproce only thing is I wish they give me the gift card and not harm my family with poor work to our car all I can say is be careful very carefully watch what they say make sure you get them to back there word read more

Called about a car that was posted on their website and the salesman said they still had it so me and the family drove to the dealership from north spokane to see it just to get told when we got there that they did not have the vehicle. read more

My experience with George Gee Kia (around Feb 12) was literally one of the most ridiculous, time-wasting sessions of childish stupidity that I've ever allowed myself to be entertained with. I went there looking for a Kia Soul for my wife directly after driving back from Kennewick, WA that afternoon to look at a different Kia Soul (which should have been a clue to the poltroons at George Gee that I'm willing to travel to find the best deal). So we arrived later in the evening and eventually spoke with Ian Higgins... the... "Internet Manager" (because I made the unfortunate choice to originally inquire about this car on their web site). To make a long story short, Ian, to his credit, showed the car very well to us and even allowed us as much time as we needed to test drive it. However, once we got back to the dealership and sat down to discuss what a sale might look like, Ian's friendly demeanor quickly changed. First of all, never once in my dealings on the George Gee web site, or with Ian, did I ever proclaim that I was ready to purchase that day, that week, that month, or even in this lifetime. When we sat down (at around 7:30pm) to go over possible financing scenarios, I was prepared with an auto loan app on my tablet, just to make sure the numbers provided to me by the dealership were correct. The first thing that grabbed my attention was the fact that Ian only presented 72-month and 78-month financing options. There was absolutely no comparison to a standard 48, or 60-month option (which means they're likely incentivized by the financing company to make money off of the consumer by pushing longer term loans). The next problem was the addition of an $875 "Certified Pre-Owned" (CPO) fee. Since it was later in the evening and my wife and I were literally on the road all day to Kennewick and back, I really didn't want to get into a discussion about the absolute ridiculousness of the CPO. Thirdly, Ian proposed a $400 documentation fee, which, if you have any sort of pulse, you'd understand how completely laughable that is. The last egregious thing in the numbers game was that Ian's calculated monthly payment was $53 higher per month than my calculation using the EXACT same numbers. At this point, I really didn't want to get into the typical back-and-forth concerning the idiocy of their proposal and I wanted to simply go home and discuss the experience with my wife. So, I told Ian precisely that. I said, "I think I'm simply going to go home and take some time to discuss what I've seen here tonight with my wife." "What for?" "I don't understand" "Why would you want to do that?" "I've done all of this for you." (Yes... he literally said that to us) He acted like we just kicked his dog and stole his lollipop. It was the most bizarre display of childish stammering that I think I've ever witnessed from a grown man. When he finally got the message that we were leaving the dealership, he shook my wife's hand with a pleasant smile, then turned to me and shook my hand with the most sheepish look of displeasure possible. Completely unprofessional. The next day, I e-mailed the dealership's Sales Manager, Robert Billick, and CC'ed the General Manager, Eric Gamache to discuss my experience as one of their "customers" and to further ask them to provide me with answers concerning why Ian's monthly payment calculation was vastly different than mine - and - what specific value does an $875 CPO fee bring to the customer. I have yet to receive any return e-mail from either of them. The story has a great ending however. I have since purchased the EXACT same Kia Soul (in a much better color) for $900 lower than George Gee with no $875 CPO fee and the documentation fee of $150 was waived (which is $400 in savings off of George Gee's insane $400 doc fee). That's $2175 saved (not to mention the lower tax on that savings) just by doing my homework and not caving in to the childish foolishness you can expect to find at George Gee Kia. read more

This is the worst experience I have ever had. We went in for their event that had going on just to claim our prize. So they talked us into trying to get a new car, which we were okay with. They told us we needed a co signer, so I found someone and then they told me that it was better if it was just the co signer, so my name wasn't even on the title. (Which they informed me was illegal) so they got all the paper work done and got us approved, and we left with the vehicle, then when I'm sleeping, they blow my phone up and tell me I need to call them asap, so I called them, they told me I needed to give the car back because they made a mistake. I talked to multiple different people who were working on it and they were all incredibly rude and cussed at me and patronized me for being broke. I told them if they wanted it they could come to my house, but they needed to hurry because I had dinner plans, I waiting an extra 10 minutes, then left. Told called me and told me they were going to call the cops if I didn't bring them the car now. (Which the car is in my "cosigners" name, so I'm not sure how that would work). This is the worst experience I've ever had with a dealership. read more