Casey our sales person was great. We came in from out of town & he came in to meet us on his day off. The truck had a problem & the shop had to repair it. Thank goodness they had the parts in stock. Casey kept checking on its progress & when it was ready he helped us move stuff from our trade. Good chance I will buy another truck from this dealership. read more

It was my first purchase from Robideaux Motors in Coeur D Alene. On our first visit my wife and I met Casey . We discussed Yucon's, the models and options that best fit our needs. Casey gave us his recommendations and they all were spot on Which simplified the purchasing process. The process was not stressful and during it all we were given the support we need without the pressure to actually make it a fun and exciting experience. We got a good competitive price for the new vehicle and a fair price for our trade. The pickup process was also straightforward and no surprises. Overall I would highly recommend Robideaux for a GMC purchase. Ask for Casey! read more

Roger Spangenberg was very helpful and offered great customer service highly recommend!

Great sales staff, but horrible service department. We had nothing but problems with getting service completed after purchasing a vehicle here. We do not recommend this dealership if you want excellent customer service performance. read more

I've gotten my old car in 2023ish and my new car now as of Friday here. I will ALWAYS GO HERE! I recommend Danya to help you find Kris in sales. Both Danya and Kris both made this scary journey into an amazing opportunity Thank you to Danya for helping me, Kris for guiding me and the finance lady for finalizing they treat you like family, and help you in any way shape or form. Thank you guys so much for my amazing future with my brand new car. read more

Robideaux Motors - 2023 Volkswagen Tao - Auto Repair Near Me - Coeur d'Alene, Idaho

We purchased a brand new truck here less than three years ago. The sales department is great. They made the process easy and were wonderful to work with. I was born and raised here and had grandparents and parents that purchased from here but this will be our last time ever due to the service department. It often takes us calling 2-3 times to finally get a call back to schedule basic oil changes that are 2 weeks out. Then the truck broke down last week. We called early in the morning, finally at 3:00 I called the general manager and he said to just bring it in. We dropped it off on a Thursday. Friday we had not got any calls or updates so went there at 3:30. We were told they needed to get a part and it would take 6-7 days!!!!!! This is for a 3 year old truck. We had to fight to get a rental and they put my husband in a little car. Today we called to see if it was done since it had been 7 days and were now told it would be done towards the end of next week. This service department is horrible. Do not buy a car here!!! read more

Robideaux Motors is an excellent place to do business with all around! From sales service parts or body shop, the staff is friendly and efficient! They give great prices when you buy your vehicle and get you right in when you service your vehicle! They are family owned and operated and it shows. They are nothing like those big corporate dealerships where you are just a number. They treat you like family which is very hard to come by these days! I recommend everyone to go to Robideaux Motors for any of your vehicle needs! read more

This is the third time I've had to write a review about Roubideaux Motors, and the issue still hasn't been resolved. I bought my truck from them with a Lifetime Service Contract, but now they refuse to honor it and are telling me to go somewhere else to be serviced. I've provided documentation and made multiple attempts to get this addressed, but the Dealership and Service department continues to ignore the agreement they sold me. Their lack of accountability and poor customer service is unpleasant. If you're considering doing business with Roubideaux Motors, be cautious. Based on my experience, they don't stand behind their promises or value long-term customer relationships. read more

My car didn't seem like it was quite ready to be picked up on the inside. Things weren't really put back the way that I left them and there's a screw sitting on the seat looks like it goes under the dash in the glove box area? Why couldn't you just finish putting it back together before having me pay and leave? read more

We have bought several cars from Robideoux and wanted to thank the team there from Mike in sales, who isn't pushy, but genuine and honest, Steve the GSM who ensured that we got the best possible value for our trade and deal on our new purchases, and Jessica in finance who gave us each option and the facts to allow us to make the best decision for each of our purchases. We highly recommend this team and have referred them to our friends and families over the years. The service and parts department have been efficient and timely in our dealings with them. And the value has been amazing. Thank you to the entire team and staff! read more

I bought a transmission with 3 yr warranty. It failed yr later with under1500 miles in southern Idaho. Called to ask how to deal with warranty, told good to go at chevy dealer.Got a bill for more than the transmission, to fix,no warranty. Had to pay to get pickup back for starnded daughter to get home.Told had to deal with original dealer,robideaux,which i did.After approximately 3 months of run a round bs,got someone to finally act like they were going to fix the problem, Tim.After a few call backs and a week or so,he told me basically to pound sand because it has a branded title,meaning it was wrecked in the past,and it doesnt have factory size tires on it.NO WERE FOUND IN WARRANTY IS EITHER MENTIONED TO VOID.This is as chicken shit way as you can posibly dream up to get out of honoring a bad part.I would think the owner would have more integrity than this,but evidently not.And all tire shops say the little taller tires are LEGAL ANG SAFE,or they would not be able to install.Its a same after spending nearly $180,000 in new vehicle's, and thousands in parts that a person feels they can't trust or buy local.Yes,lots of other businessmen, and working men i know are awaiting to hear the results of this,and will feel as I do. read more

I had my Canyon in because I couldn't remove my key when I turned it off. Brought it in the first time. They condescendingly showed me how to depress the ignition to remove the key, like I've never done it before. I went home and researched the problem on line. Took it back and told them what I'd found. They said I'd need a new ignition switch. Fine, it still warranty so why not. When I picked it up and went out to insert the key, I noticed the ignition switch was all scratched. I went back in and asked to see the old switch which he presented to me. It was brand new with no scratches. I held it in my hand and showed Cameron, the service manager that they indeed had not replaced my ignition but instead had taken my advice and used one of my suggestions to fix it. I got the deer in the headlights look. So they billed GM for warranty work that was never done. Crooks I called GM Regional Manager thinking they'd want to bust these guys but they didn't seem interested in my situation. Maybe that's why the price of vehicles is so high. Never going back to Robideaux or GmC that's for sure. read more

Came in on Black Friday, I had my eye on a 2012 GMC Sierra and bought it. It had a few issues that needed attention but on my way home there was a brake sensor that kept all my brake lights on making it unsafe as well an oil pressure light coming on every 40 miles. I live 200+ miles away. My truck had been sitting at the dealer for a week until I took delivery the following week. I pull over on exit 254 of I-90 and check my oil and there's nothing on the dipstick. Luckily I had someone take me to Sprague 10 miles away and get 2 quarts of oil as I ditch my new to me truck on the side of the road. After reaching out to Jessica, Casey and Greg for help, I was disappointed that they couldn't give me a valid answer or any help on a Saturday but can bug me about bringing in my down payment. read more

Robideaux Motors - Off Exit 254 on the side of the road after oil pressure light comes on 1 hour after leaving dealership - Auto Repair Near Me - Coeur d'Alene, Idaho

One of the best experiences I've had when it comes to shopping for a truck. The team was straightforward, didn't badger me, very responsive, polite, honest -- they hit it out the park. Big shout out to Casey and Jasmine! read more

Great people. Very helpful. The salesman was amazing (unfortunately I am terrible remembering names) his wife did all the paperwork for us. They both are amazing. Would definitely buy there again. read more

Husband and I have been in the market for a new/used truck the last few months. Hubby was working with Mike and let him know what we were looking for. Mike has been patient for months and keeping in contact with us on their inventory. We finally found a truck that met our criteria. He was very communicative on all aspects. Jessica was great in the finance office and explained everything. They both answered all of our million and one questions. We appreciate the help and will be back when the time comes. read more

Robideaux Motors - 2022 Chevy 3500 - Auto Repair Near Me - Coeur d'Alene, Idaho

This review is a couple months over due as I bought my truck in February... I must say - the good folks at Robideaux have made me a happy man. They got me into a beautiful Sierra that runs as smooth as a silk. It's got all the bells and whistles ,and I'm beyond happy with my truck ...AND, I will definitely be back to Robideaux for my next Sierra in about 7 years. I am very impressed with their high level of customer service. Thank you guys !! read more

Bought 4 vehicles at Robideaux Motors New and Preowned. Always excellent interpersonal communication with Customer Service and Sales. Great service department too, way cheaper prices. Randy M, Idaho read more

John and his body shop team at Robideaux Motors had my truck for some paint peeling issues from factory paint on 2016 Denali Duramax and some cosmetic changes. I couldn't be more happier with the job they did everything looks flawless truck was delivered clean and timely, definitely would recommend them to anyone. Thanks guys! read more

Purchased a used pickup in late spring and was happy with the price and salesman. That is where it all ended sadly. Had an engine light come on shortly after purchase and went to service to get it checked and was told 4-6 weeks before they could get it in for service - "Just drive it or leave it here until we can get you in." So I drove it and it made the problem worse requiring new O2 sensors, new cats - none of which is covered with warranty, and I had to find someone else to work on it other than the dealership. Went in to cancel the warranty on July 25 and Jesse in finance said no problem etc. Nearly eight weeks later, I find out he forgot to send in my cancellation request. I have been calling about this for over a week and they only returned my call on time. Terrible service after purchase and apathetic attitudes. I would highly recommend finding somewhere else to purchase your next rig. Very disappointing. Bad follow-through, don't return calls, service center was rude and unhelpful. read more

Service guys at check in and mechanic are totally awesome. I had groceries in my car that needs to be transferred to another vehicle and they all chipped in and helped. My diagnosis was explained to me and I appreciate the details. Debbie at the counter at checkout was friendly, helpful, and kind. A great experience thank you read more

Great experience buying our new car with Robideaux! We ordered a new 2022 Yukon in Q1 2022 from Robideaux. Thanks Mike for helping us through this process! After waiting for over a year for the vehicle to be delivered from GMC, we are happy to be driving it! The ordering process was easy and transparent, and the sale process couldn't have been any easier, with no high-pressure or shady tactics. Just straightforward deal making, like it should be in a Northern Idaho. read more

After having the worst experience with a local GMC dealership. I decided to search the net for a better dealership to work with, in or out of state. I read about Robideaux's great deal on a GM forum and decided to order my '23 through them. After placing my order with Pam and agreed on a fantastic price (unheard of in CA) I received a call roughly 4 mos later that my truck arrived at the dealership. I was handed off to Mike N. to handle the rest of the transaction/delivery and Jessica L. For financing. Have to admit, it was the easiest transaction ever, start to finish. From being picked up at the airport to taking delivery, financing...etc. I highly recommend Robideaux and will definitely buy from them again. read more

Best vehicle shopping experience ever! Sincere gratitude to our salesman, Butch; the owner, John; his manager, Tim; and Pam in internet sales. The whole team worked together to exceed our expectations, and to get us the perfect deal on the truck we wanted. read more

Robideaux Motors - Auto Repair Near Me - Coeur d'Alene, Idaho

I had great service when I bought my car but their appointment scheduling is an absolute joke. The first 2 times I've made an alto get my oil changed, I showed up and they had no appointment scheduled for me. I just recently made an appointment with Pam, she said they could double book me and that I would have to wait an hour or so but I received a text confirmation this time! Great right? NOPE. Morning of my appointment I get a call from the service department saying they aren't sure why Pam would book that appointment and had to reschedule. Ridiculous! Do not recommend buying from here unless you want a hassle every time you deal with them after. read more

if I could do less than one star I would! The worst customer service I have ever experienced. Not too mention this is on a vehicle that I paid $98,000 dollars for. Brand new 2024 GMC 3500hd duramax AT4. Vehicle left me stranded with my boat and trailer at the lake. They towed the pickup to Robideaux motors for the warranty work. This was on July 27th. It is now September 13th. Still no pickup. They have all the parts to fix the vehicle for 2 weeks now. They have it torn apart but are not working on it consistently. The service person, Dustin who has been handling my case tells me that they will "fit it in when they can"! It's been at their shop for nearly 2 months and still has no priority to be fixed. Unbelievable! This was a major defect from GM with a bad oil pump and has burned up the turbo as well. This truck has only has 2500 miles!! They have only reached out to me twice during this entire ordeal. I have called and left messages which they never return calls. Also I don't even have a loaner! I have just been without my expensive GM truck for 2 months and they don't care!!! Buyer Beware of Robideaux Motors Service Department!!!! read more

We have bought three cars from Robideaux Motors and my family still drives all three. The 1st was in 2007. The quality of the cars and the customer service are unparalleled. We come from Seattle to but these! Our oldest car did have an issue in 2010 and Jerry in customer service saved us a trip, and thousands of dollars by calling our local GMC dealer and helping him understand the warranty did cover the issue. We were so thankful to Jerry we sent him a gift. These people are amazing and will have our business forever!!!! These read more

Roger was great, no high pressure sales and was very good with us. The finance dept not so much. Jessica tried to tell us we couldn't cancel our warranty, until my husband told her we read that we had 30 days. Jesse told us we'd have a refund in a week or 2 and still nothing. when I followed up with Jessica on 12/28 with email and left a message she would not return our call or email. Jesse finally did on Jan 4th when he returned back to work, letting us know the check would go out this week. I'm guessing it's because we paid cash and didn't finance. We will never purchase another vehicle from them and will let everyone know our experience. It's just sad how a family business can go down hill due to a finance manage's customer service. It just would have taken a small email to acknowledge us, but instead Nothing. read more

DISASTER. I made an on-line reservation for service. I got text confirmation yesterday. But when i showed up this morning, no one had any record of my appointment. The desk guy told me that the dealership was not connected to the on-line reservation system and that the management was aware of the matter. He said he would try to "fit you in". I told the Service manager that i was unhappy with the breakdown in communications. The manager confirmed that the system was broken but had no plans to fix it. I voiced a similar complaint at the office desk and got a similar acknowledgement with no indication that it would be fixed. read more

Called for a tire rotation only and Nate the service adviser took me right in the next morning did a online appt and he was there to greet me on arrival had me in and out of the dealership in 25 minutes. Polite and quick service . read more

We found the used car we were looking for at Robideaux Motors during a time where Covid has brought unrealistic value expectations from sellers. We walked into Robideaux Motors and were met by Roger Spangenberg. What a pleasure Roger was to deal with. Even if we did not buy the vehicle (we did), I would still have appreciated meeting Roger because he was personable and helpful to us as new residents of Coeur d' Alene. Roger pleasantly negotiated our price with us then carefully covered everything we needed to know about the vehicle including a thorough discussion of the CARFAX. If at all possible our next purchase will be through Roger and I give him my highest recommendation. read more

Customer service is poor, work quality is good. They been around along time , if they don't get new customers and treat them right . They loose the game. Super bummed . I prefer to buy local in Idaho I will probably buy somewhere else in the next year or so. Some one who cares and I can trust to take care of me in the good and the bad. Sent lots of business . Not anymore. We prefer GMC might have to look at Chevy or Ford for the next suv. I am not a big fan of posting stuff like this . However the way they handled my issues so poorly I decided to educate new people looking. If they would have called me and not hid behind emails, I would not of posted this. Disappointed read more

I have bought vehicles at numerous car lots over the years and Robideaux motors was the worst that I have had. I rarely write a negative review for a business, I can remember doing this twice in my life and this will be the third. It takes a lot to really piss me off and they did this numerous times. I purchased a used lexus from them in July. I live out of town, so approximately 3 hours from CDA. In the deal part of the deal they would fix the door dings with paintless dent repair, fix a hole in the back seat, and detail the vehicle. Also I was told once they get the plates in which was part of the deal they would call me and send them to me. We agreed upon a price, I paid cash for the vehicle and the salesman said when would you like to pick the vehicle up? I said I would work next Friday (which was a week from the day I purchased the vehicle) . They said that works!!! I will give you a call on Friday when it's ready. So I drove to family in the area of Spokane and wait for the call on Friday. It gets to 1 in the afternoon so I call, no one seems to know what I am talking about and they are going to look into it and call me back (this is their typical response, deflect/no accountability). Two hours passed and no call back. So at 3 I call and magically I get to talk to my salesman. He begins to explain that they couldn't get a hold of the dent guy and that he was two weeks out, so that isn't done (is there someone where you live that can do the job and we just pay them) and he just sent it to the detail shop. Of course I was extremely pissed because this was supposed to be done and if there was an issue why wasn't I contacted earlier in the week. In other words they blew it off and were in panic mode this is where the real lying begins. I said I have used a paintless repair guy in the valley, give them the number and they say they will call him (granted this is another time I am going to have to drive to the area to get the car fixed). I call the guy myself and he tells me when he can work me in. I get out there to get my car and of course the car salesman is kissing my ass because he knows I am pissed, but never admits he dropped the ball. So I express my displeasure with him and the guy in the shop that he hands me off to because he doesn't want to take responsibility. So I let the guy in the shop hear about it in a respectful manner and he just looks at me what do you want me to do? As he calls the dent guy I suggested at nearly 5 PM on a Friday of course he isn't going to answer. So as he is just staring at me another individual at the desk steps up and tries to help me. Sir we will call first thing Monday morning and get this set up and we will call you with the appointment. Monday morning rolls around late in the afternoon and no call. So I call Robinouex motors, sir we called them this morning and haven't received a call back. So I call the dent repair guy. He immediately answers and tells me when to come in. I explain the situation and being curious I ask did Robideaux motors call you this morning to set up an appointment? He says no they didn't, but they did call late Friday afternoon (when I was standing there with them) so there is a lie. Also when a friend (that details cars by the way) saw my car for the first time he said did the dealership detail this car? I said yes, he said well they did a crappy job. Fast forward nearly two months later, I get a letter in the mail from WA licensing saying I owe $182 for my plates. This is strange to me because I had been waiting to hear from the dealership with my plates to send to me. So I immediately call the dealership on that Sunday of course there was no one to help me (they are open by the way) . Let me take your number down and the lady in charge of that will call you first thing tomorrow morning. I called the licensing place Monday morning, and they informed me that I have to pay this, because Robideaux doesn't pay anymore. They stopped a month ago. Guess what?!?! It is Monday afternoon and no word from Robideaux motors, imagine that. So I call Robideaux motors again I explain to the girl on the other end what was going on. Of course her response is the lady in charge of that is busy on the phone, can I take your information down so she can call you back? She was surprised by the response of NO, you guys do this all the time. This would be the 4th time you haven't called me back and I am tired of it, and would you believe it, magically the person that can help me is off the phone now, strange I know. So of course they have a long list of excuses as they changed their policy right around the time I bought the car and must of got lost in the changeover, blah blah blah. Of course I had to go to the licensing place and pay out of pocket to get my plates and they would reimburse me if I sent them the receipt or I could wait longer and send them the bill. I have n read more

I ordered 2 3500HD trucks in April. One came in yesterday so I went today to finalize the deal. In the finance office I realized the price was $2,300 higher than the signed order form. I asked and was told the price increased from GM and that it was now the price. They wouldn't budge after I offered all but $371 of the price increase to get the deal done. I walked on this deal because of their shady practice and canceled the other order. My suggestion is to never buy anything from these people. read more

I have purchased every single one of my vehicles here and wouldn't buy anywhere else. Just purchased a 2017 GMC Yukon Denali and a pre-owned 2015 Toyota RAV4 for my daughter who gets her license this summer. They had both cars and all the paperwork ready for me when I came in. We were in and out in 20 minutes. There is a reason this dealership has been in business since 1960. They are fair, honest and ethical. read more

Better be really careful buying used cars here..... some of their cars belong on junk lots - not a name brand lot.... I highly recommend going elsewhere. read more

Service center is terrible, don't take your car there. My first bad experience I chalked it up to be a bad day, second experience my husband went to pick my car up and they had no idea what he was talking about and it took them over 40minutes to locate my car and give my husband the keys. Third experience they told me that to take a look and figure out where was was wrong would take an hour tops. 5 hours later I call them to ask what was going on with it and they hadn't even looked at it yet. They told me that "since I left they figured they had as long as they needed to get to it". Ummm no. They then proceeded to make excuses and try to blame me stating that I misunderstood when they said an hour. Picked up my car and am never going back. read more

I bought my vehicle in Atlanta and went to the Robideaux service department for repairs once I moved to CDA. I went to Robideaux over and over for the same problem(s) - let me see recently five times (but whose counting) and still issues are unresolved. Jerry Kelly in service was the best part of going there but some where between Jerry and getting the "correct repair" there was always, yes always, a serious breakdown. Finally, I waved the white flag... I give up. Thus, I can only recommend Robideaux if you're retired, bored and have lots of time to dive back & forth and wonder if you could fix it yourself. read more

I am from out of town, visit the area every summer. I took my GMC Acadia in for an oil change and tire rotation. They were very efficient and competent and washed my vehicle before returning it to me. I waited for my service rather than drop off the vehicle. I will always return to this dealer for future service work if I am in the area. Nate in the service department was my service advisor and was great to deal with concerning my service. read more

Simple and straight forward means a lot. Jesse and Ty really made our experience buying a car pleasurable and relaxed. Our family is expecting a new member this summer and we needed a car to fit our families size and lifestyle. We found a car that was fit and communicated with Jesse via text to get our questions answered and set and appointment to come test drive it without pressure. We were in and out with our new car within our budget we asked in about 2 hours. Thanks again, Dylan & Jess read more