While I ended up going a different direction with my Medicare health coverage, I can't begin to…read moretell you how much I appreciated Joyce Feldman's help and assistance with the process. There are a bunch of "technical" reasons why it didn't make sense for me to go with the products Joyce was able to offer, but once I turn 65, I will revisit this all with her. Joyce was extremely knowledgeable, responsive, and she was willing to find out more info when she wasn't sure about something. I don't think anyone could go wrong, picking Joyce to navigate the insane landscape of Medicare health insurance (and I'm sure she also doesn't all of the other types of health insurance as well) - by all means, give her a call!

I have been with Joyce for 3 maybe more years. She returns calls and answers questions promptly and…read moreis very experienced with the Insurance Industry. She is also a neighbor living in the same Community.

I want to share how Awesome Ryan Harris at Harris Insurance is! He saw a FB post I did on a local…read moreFB page about fire insurance and how frustrated I was. Ryan checked to see if we were clients of his office, looked up our policy and called me without me asking! He is not the agent I signed with so I never expected for another agent to do this. And living in Northern CA there's not many options we have for fire insurance so again for him to reach out really was above and beyond considering we don't have options. But he looked into if anything could be done to help and called me! Amazing!!! Ryan was genuine and while talking with him I truly feel like he is an Amazing person who cares about people and tries his best to help. For him to take the time to reach out on his own after seeing my post it's not something I am used to these days. Top notch customer service Thank You Ryan! I want to acknowledge how much I appreciate you doing that for me and taking the time to explain things and looking into what can be done. You've made my day with taking that extra step and talking with me. Thank you so much! I highly recommend Ryan and the team at Harris Insurance in Grass Valley. They are so kind and really care and try to help and treat you like a neighbor because they live here, they are our neighbors and deal with this daily. I can only imagine how hard their job must be on a daily basis and how busy they must be and for Ryan to take a moment to call me to check in because he saw a post that really amazed me. Thank you again!

Communication is absolutely terrible, and when you do get directed to the person you've been trying…read moreto contact, they treat you like an idiot and belittle you. If people come to ask questions, don't make them feel stupid. I didn't choose you because it was cheap, in fact it was higher. Learn basic human decency skills and communication. Switching brokers never felt so good!

We have a four-building condo project in Grass Valley and lost our coverage because of the risk of…read morewildfire which is typical of most homes and businesses in Nevada County, California. Tom Dax shopped the insurance market and found us competitive coverages for the three policies that we need. These building pose complected risk issues and Tom really came through for us in a timely and professional manner. I cannot recommend him highly enough!

We have Leah Baretta as our Broker Representative from Inzone. She always bends over backwards to…read moreget us answers and does the perfect shopping for us, so we get the best possible coverage. We have been with her for several years and she has never disappointed us! Leah is very knowledgeable and you will consider her a friend, not just someone who is assisting you. You will not go wrong choosing Leah to help you make the best possible decision for your health plan.

We obtained home insurance through State Farm in 2020. We received a letter in Dec. 2023, stating…read morewe needed to make several updates, to the tune of reroofing our home for $40,000.00!!!! Our annual policy nearly doubled and we did everything that was asked of us in a timely manner, yet just received notice that regardless, State Farm would be dropping us ultimately. I wish I had something good to say about anyone I worked with or spoke to at this agency, but I don't. They were all rude, short and really didn't seem to care, nor were they helpful in suggesting alternatives or providing any helpful direction. I'm sorry I wasted our time and money with this agency and State Farm should implode, greedy bastards. Funny how there aren't ANY positive reviews about this agency beyond 2019....hmmmmm....speaks volumes.

Kathie did a great job of converting our home and auto coverage to State Farm, after AAA cancelled…read moreus after 18 years of premiums with zero claims. We highly recommend this agency for anyone having difficulty getting fire insurance in the Sierra foothills.

Since my husband and I decided to become an AAA member, I've had a calm sense of security about our…read moreinsurance for our car. Since they have been in service in some form since early 1900's. That means a great deal if you need help because of an accident or other need. We decided to get passports and found out AAA takes photos for free. Nice perk! Ive renewed my license and every encounter we've had has been epic and stress free. Expectations exceeded 100%

AAA does not exist in Grass Valley. Needed new battery…read moreunder AAA warranty. Was told car would have to be towed to a service facility in Rocklin, California 40 miles away. What the hell. 4 days and no result.

I had Farmers insurance, then they transferred me to Toggle, without asking me. I pay extra for…read moreroad side assistance now, yet when I broke down yesterday, they had me wait on the side of the road for 6 hours while they fumbled and straight up lied to me on the phone, left me hanging, having to go through their prompts to find out they failed in what they promised, repeatedly for 6 hours! I am incensed at the incompetence of this organization. Buyer Beware, this is nothing more than a corporate scheme. In the end, the charged me $167.00 for a tow that was supposed to be covered. Different story from each agent, which require layers of prompts to get to... not just "not impressed," I am furious at this ridiculous scam.

New to the area, we were referred to Stacey by our real estate agent and she has proven to be a…read moreconsummate professional. As a general contractor I have relied on a commercial broker for years to provide my bond, liability and worker's comp insurance and to annually shop for the best coverage from the highest rated carriers at the best price and Stacey is providing that same level of diligence and expertise for our homeowner's coverage's. She and her team are knowledgeable and responsive. You don't typically think about your insurance until you need it so it is good to have a competent team making sure that you have the coverage you need.

Covered California's hotline recommended Wanta Mertens to me and she was incredibly helpful and…read moregenerous with her time giving me a detailed answer to the ACA question I was dealing with based on her long experience. Highly recommend.

Laura helped me today and took the time to answer my home insurance and fair plan coverage…read morequestions in great details. In the past they have helped us make sure we were getting the best deal and they are very knowledgeable, friendly and responsive. Highly recommend them!

My husband and I have been clients of Chuck Hemmert's office for over 10 years. We've had our auto,…read moreumbrella, life, and previously our homeowners insurance through them. Chuck and his team, especially Michelle, have consistently been incredibly helpful throughout the years. Most recently, we faced the frustrating experience of having our State Farm homeowners policy canceled. Michelle went above and beyond to guide us through the entire transition from State Farm to the CA Fair Plan, making a stressful situation so much easier to navigate. We truly appreciate their dedication and customer service. I highly recommend Chuck Hemmert's office.

I have been with Chuck Hemmert State Farm for over 20 years and the service and individual…read moreattention to my insurance needs has been remarkable! Michelle is wonderful and Chuck has always reached out to help me solve any situation that may arise. I highly recommend them for personal, quality service and people should know that they are very knowledgeable and just, all round great people!

Great State Farm Office that completes everything quickly without any BS…read more We are part of the committee for the Injured Veterans Golf Tournament and Jeremy helped with a donation to support "OUR" injured Vets. Thanks!!

I would like to preface this by stating that I have been a loyal customer of State Farm since first…read morereceiving my drivers license at 17 (Just a few months shy of a decade now) and my parents have policies for both their Home and all of their vehicles (personal and work vehicles) for over 25 years. All of my interactions with StateFarm (until this point) have been pleasant and seamless and despite my many friends recommending I try alternative insurance companies for less expensive Full Coverage premiums, I stayed because I am a loyal customer. Despite knowing that I am likely being over charged and knowing about the BBB review filed about StateFarm overcharging customers for premiums. This last month, I was accidentally charged twice for my monthly payment. It was an honest accident, but this occurred at an extremely inopportune time when I desperately needed those funds to bay NECESSARY bills (aka my PG&E). I found out about the 2nd charge late Thrusday night when I needed to pay a bill and didn't have the funds in my account. I called Nancy ASAP Friday morning to get the refund issued. I asked if there was ANYTHING that could be done to expedite the process or if they could write me a check, something, ANYTHING. Unfortunately they said No. The refund would take FIVE BUSINESS days to be returned to me. Nancy did say they would reimburse me for the overdraft fees my bank would charge, as my accounts are on Autowithdraw and I couldn't halt the PG&E charge already processing. Mind you, this was Friday morning, the 1st of September / beginning of Labor Day Weekend. Too late for me to get a loan from someone else and deposit it in time. SO the would take until about Thursday/Friday of the following week to land back in my account because of the weekend + Monday holiday. I've been written checks from SF before for reimbursement for towing and such, so I KNOW they could have done something to remedy their mishap. SO here I am, sunday morning, record high heat weekend WITHOUT power in my home, food in an ice chest so it doesn't go bad because of the insufficient funds. My debit card was also canceled as unfortunately that what my bank does as a precaution when overdrafts occur. Once I the refund is in my account, I will have to reapply for a new debit card which will take about 7-10 more business days to arrive. I called and tried to file a complaint with Statefarm customer service line and spoke with someone named Dave. Dave must have been having a bad day because he was incredibly crude with me. Dave also discovered Jeremy's office HAD NOT ACTUALLY FILED the refund for the 2nd charge yet, so he did it for me (TWO DAYS AFTER MY INITAL CALL!!!!) Meaning Jeremy's office never issued the refund for the 2nd charge on Friday when I called and lied to me. As already stated, I have been a loyal customer of state farm for nearly a decade. Full coverage insurance the entire time, paided on time EVERY SINGLE TIME. Totaling OVER $20,000. I've only had one very minor accident over 8 years ago. They've just been collecting my funds for ALL of these years. When I NEEDED their help to remedy a situation that THEY created. I get nothing except for very much screwed over, disheartened and boat loads of anxiety. I have filed a complaint with the BBB as well as spoken with my father in-law (an attorney) about taking this to small claims court, as well as beginning to shop around now to alternative car insurance polices who actually treat loyal, long term customers the way they SHOULD be treated.