if I could give 0 stars if I could. They never answer their phone. They never call you back. Their…read moreA-I is a joke.

This company is garbage. I received a notice saying they needed a better angle of the trees. I…read moreprovided proof and emailed them. I called to confirm all was received. They said yes. Months later I get a letter saying I'm being CANCELLED due to not sending what they needed back. Like what in the actual F. How can they do this to people?!!?! DONT USE THIS COMPANY. Oh and getting a call back is next to impossible.

I would not recommend this business based on my personal experience. Called on Tuesday 7/15/2025…read moreand spoke with the front desk person for 23 minutes providing all my personal information for home and auto insurance quotes. She stated that I would receive a call within the next business day or two. I was not contacted by their office. I happened to pass by their office on Friday 7/18/2025 and decided to go inside to follow up. The gentlemen in the office located to the left as you enter the office greeted me. I told him I was waiting on some insurance quotes and was wondering what happened. He stated he would look into it and get to back to me. I provided my contact information again. I received a call on 07/22/25 from an agent and she stated that she would get back to me by the end of the week at the latest. As of today 08/5/25 I have not heard back from their office.

If you need to communicate via email, for whatever reason, DO NOT waist your time trying to ask for…read morea quote from this company. "Due to time constraints and policy issues we are unable to gather information for a basic quote via email."

Giles Insurance is Amazing!!! Beyond the best service I have received at any insurance office ever!…read moreBeth Stephens goes out of her way to make sure you are 100% happy with your insurance experience and offers so many options, I send everyone here and plan to be with them for years to come!!

We've been with Giles Insurance for about seven years and they are great! Todd Giles is always…read morevery nice and helpful and we've been consistently happy with his service. We just bought a new house and continued to use Giles Insurance Services for our new house and our autos.

An amazing agent that went above the call of duty for finding insurance for a duplex down in…read moreSacramento. Amazingly friendly - highly recommend!!!

Pizza is always amazing and very friendly,helpful staff. When in pleasant hill, go to Melos.read more

Russell Hudson is an expert! He answered our many questions and took additional time to navigate…read moreand compare plans for my elderly mother. I highly recommend Russell Hudson!

Shawna was very helpful in explaining my healthcare options and was pleasant and well-informed…read more I am thankful and pleased to recommend her to anyone who is in need of insurance policy assistance.

My experience was exceptional customer service. Nancy helped get me the best price for my monthly…read morerate. She was very friendly and professional. I highly recommend this company and ask for Nancy! Friendly, professional, extremely helpful and accommodating.

Omg ! Kristi is amazing she went out of her way and above and beyond her kindness and service was…read morebeyond customer service I would recommend her to every person who needs car insurance..thank you

Brett Ellien is exceptional - in fact, all my interactions with Kyle Vowell's team have been total…read moreprofessional, got back to me same day. Listened to what I needed, delivered quotes for various options - all within hours. Great service, knowledge, and fast. Thanks Brett.

I've had several times that I have had to make a call and they were always there to help me even go…read moreof it he was busy with the fires I would always get help nothing major just needed roadside assistance twice thank you very much for the good good help!!!!!

Jennifer did a wonderful job helping us with are insurance needs. we needed Medicare insurance and…read moredrug insurance. We were recommended by a friend who has used Jennifer.

I called to get some drug coverage and price. I spoke with the…read more agent who took my info, she said she would call me back, it's going on two weeks and she has not called me back. Thank goodness there are other agents in Redding.

I was called by Tony Metcalf. He was following up with me on a online interest for a quote I had…read moredone. I can't say enough about how helpful he was. He took the time to explain everything little detail to me and compare it to my insurance I had at the time (which I found out was actually terrible) I never once felt like I was trying to be sold something but that he was just trying to help me the best he could. He made Allstate look like a great company and I ended up switching at the end of the call. Again I am so thankful for Tony's help and kindness. I hope the right person reads this because he deserves to be recognized! Thank you!

I have been working with Mario Razo for a while now, first for my auto coverage and now for my home…read moreowners insurance. Love how he is always accessible and willing to answer all my questions. If he doesn't have all the information, he makes sure he gets back to me once he does. Very responsible, helpful, and caring agent. Would recommend him to anyone.

Anytime when I was insured this company was there for me. Only needed for DMV and one dead battery…read morebut it was nice for the connivence they offered.

I have had AAA insurance for ten years. I need an SR22 and all of a sudden my insurance is…read morecanceled.. unreal. DO NOT PAY THEIR EXTORTION FEES. Twice I called for a tow, my husband and I both have towing and paid extra for it... and they refused to tow our car... I DO NOT recommend their insurance AT ALL. Make no mistake, they are a conglomerate company making money off the little guy. Avoid this company at ALL COST.