if I could give 0 stars if I could. They never answer their phone. They never call you back. Their A-I is a joke.

This company is garbage. I received a notice saying they needed a better angle of the trees. I provided proof and emailed them. I called to confirm all was received. They said yes. Months later I get a letter saying I'm being CANCELLED due to not sending what they needed back. Like what in the actual F. How can they do this to people?!!?! DONT USE THIS COMPANY. Oh and getting a call back is next to impossible. read more

I called to get an insurance quote. Told I would hear back in a day or two. I hadn't heard back so I called back approximately 2 weeks later. I was told that they would get back to me later. The next day I see an email saying my Farmers insurance is less expensive by 1000$. I don't even have Farmers insurance. So I let them know that. Mike Lattau's office then blocked me. Please be aware of him and his company. read more

I would not recommend this insurance agency to anyone. Terrible customer service and they do not listen to the customer at all. I was a customer here for maybe 6 years and within the last 2 years their only concern seems to be for themselves!!! The only time I could get anything resolved is to call customer service directly and completely go around them. Horrible place to do business!!! read more

I don't even live in Redding and use Mike as my insurance agent. His team is on top of all my needs and proactive. He has lots of companies he uses in order to find what fits best for your needs. read more

Mike came through on getting us a refund on a sold house. We thought it was paid through escrow but it was not and Mike found it. Thank you so much Mike. He assured me we would receive it yet I had doubt because of the insurance company, not Mike. Not only was he able to get us the refund, it was in our hands in about 10 days. It was not a lot of money, $845, but it does cover a quick trip to Vegas, Thank you Mike. Cheers! read more

Mike and his team are always very responsive and have done a great job in addressing my questions and requests. They will ensure you not only find a good deal on insurance but also the best coverage, extending beyond what's simply on paper and going into connections and relationships with local claims adjusters and repair people. I find insurance to be complicated and Mike always does a good job of explaining it in a way a simpleton like me can understand. read more

I have been a customer of Mike Littau for many years. I have my auto, home, RV, boat and life insurance with him and I appreciate the great customer service I always receive. His office schedules meeting annually to review my policies to make sure my needs are being met. I recommend Mike and his office to all my friends and family. read more

We've been working with Mike at Goosehead for some time. We were with Goosehead through the CARR fire and his office was great to work with. They were proactive and fought for us, not the insurance company. The fact that they have so many insurance company options makes so much sense and provides a better fit. They were able to save us a ton of money every year and give us better service. I would recommend at least getting a quote from Goosehead, you'll save money! read more

Mike has been my insurance guy for a long time. We have trusted him with all our home and auto needs. His staff has been supportive over the years and his prices are great! read more

I called Goosehead in July, but because of vacations, they couldn't get to me for a car insurance quote for a week and a half. But I made an appointment for them to call me then. When the appointed time came, they did not call. I called them and was told that my quote had been emailed to me earlier that morning. I immediately checked my email---no quote. It did not arrive for a couple of hours. The quote was for maximum limits on everything which was way more than I needed and at a very high price. I called to get a quote with more reasonable limits. I was told that they could not change the quote. Wha'? That's insane. I said "Thank you" and called another insurance agent. I guess they thought that since I'm pushing 70 years old that I must be doddering and would pay anything. They lied to me about the email, and then tried to cheat me. read more

The kind folks that sold me a car for my daughter referred me to this great company as I had moved here from Santa Clara and Geico decided to raise my rates just for the change of zip code and a line of crap about more expensive vehicle in the Redding area. Well I went in to see Mike Littau and I'm glad I did they treated me so right I decided to group my daughters policy with mine and added renters insurance along with the package.. I gotta say I've been so lucky with the places that folks here in Redding have referred me to so far...Thanks Mike Littau for going the extra mile for me. read more

Goose head insurance was a terrible Experience. I would not recommend them to no one because they increased my insurance twice and could not give me a reason why except that inflation. I have an outstanding driving record. I went with AAA insurance and saved $30, they also the lower the cost each year if I have no accidents and no tickets. I also had a refund coming from goose head and they said it would be here in 10 days it's going on three weeks and I still have not received my refund. I have tried to reach them recently and cannot get through. read more

Awful insurance company they do nothing for customers. They essentially leave you bare when it comes to the part where they cover you. I was one of Mike litaus customers for at least 7 years and they never sent insurance cards, never called us to go over our policy and they added and subtracted things with out our permission. It was usually the things they make money on like mileage. They don't look out for your best interests be careful I'd look for another agent and run far from this office!! read more

Mike has been our insurance agent for years. We always get excellent customer service. Mike has always just been a text message away for any questions I may have. He makes sure we are properly covered. I highly recommend Mike for your insurance needs. read more

I just wanted to make a recommendation for the Farmers Insurance group of Mike Littau and his wonderful staff. I'm new in the area and he and his staff have helped me secure renters insurance, updated my auto policies and even given me directions to businesses they work with here. I'd especially want to thank Victor Schramm for his diligent research to write me the best auto policy bundle coverage I have ever had. And a special thanks to Kendell Kluttz that patiently answered my many questions about her products. If you need insurance or want to explore all your options about coverage, I highly recommend you call Mike Littau and his group of specialists for excellent, honest guidance. read more

Mike & Goosehead are great to work with. When our homeowners insurance was cancelled due to us living in a high fire danger zone, we were getting quotes as high as $5000 per year. Mike & his team went to work for us and got us a very reasonable rate. I highly recommend Mike Littau and Goosehead Insurance! read more

Mike Littau and his office are about as good as it gets. I used to have Insurance with another national company, but the level of service was not very good. At Farmer's, Mike treats us like family. We get an annual review of all of our accounts. This year Mike found a couple of ways to save us over $100 more. I trust Mike with our Homeowners Insurance, Auto, Boat, and RV. I wouldn't trust anyone else with our Insurance needs. I would recommend Mike Littau and Farmer's to anyone! read more

Mike has been my insurance agent for a number of years. He always provides wonderful personal service. I have great confidence in him and definitely highly recommend him. read more

Top notch service and follow up. Reasonable rates. Home, Auto, Health. These folks got that and more covered.

Mike Littau and staff misrepresented the products they charged me for.  They told me one price, and charged my credit card a much higher price.  Services were not on paper what they told me.  My home is 2300 square feet, built in 1964, wood exterior, raised foundation, laminate and tile flooring, 2 bathrooms, 2 fireplaces.  Mike Littau insured a 1900 square foot house, built in 2002, stucco siding, concrete slab, carpet flooring, 1 bathroom,1 fireplace.  Mike Littau claimed the county gave him the home information.  I called the county to verify, the county has the accurate description of my home.  Mike Littau was very concerned about being audited if I wanted to change the policy to reflect my home, Mike Littau also said he would have to charge me a lot more money to accurately insure my home, was I sure I wanted to do that?  I did not want to lie on my home owners insurance policy.  Mike Littau was able to beat all competitors rates, because he lied about my home.  I would not recommend him, nor trust him. read more

Mike has been very helpful with making sure that I had the insurance coverage that was best for my situation. I recently had to replace my windshield, Mikes crew I must say is AWESOME! ! If you want be educated & well covered go see Mike. read more

I've done a lot of business with Mike and his office. My questions are always answered and I always feel that I get treated like I'm his #1 customer! read more

Mike has been handling all my insurance needs for many years. He and his staff provide excellent customer service. Every year I am offered an appointment to review all my policies and make necessary changes which sometimes are necessary. Mike goes out of his way to be sure all my questions and concerns are answered. I have recommended Mike to many of my clients and know they will receive the same great customer service. read more

Never in my life have I had more of a mess made of my insurance and suffered such terrible service AND end up paying more. This is by far the worst insurance agent I have ever had the misfortune to deal with. I run a local small business and have had to jump thru more hoops and be put on hold and transferred countless times only to have my issues still not get handled. I am currently shopping for new agents because I cannot handle this headache anymore. read more

Mike Littau is one of the best. I've been with his office for over ten years! The most polite and respectful guy you will ever meet. His staff is great and professional. Mike will go out of his way anytime day or night if needed. You're honestly treated like family. Thank you Mike! Give him a call, you will not be disappointed. A+ read more

I cannot say enough about how happy I am with Mike Littau and his staff at Farmers! I love that when I call I am more than just a policy number to them. They treat me like family and are there to assist with any of my needs. I appreciate that every year Mike takes the time to review my policies with my husband and I to make sure that we are insured for just the right amount of coverage to suit our needs and that all the details are accurate, for example miles driven in a year. I have dealt with many insurance companies over the years and I can truly say that this office is superior to others. Thanks again Mike for being a great agent, providing an amazing team, treating my like family and always striving to meet the needs of your customers! read more

I recently got a quote from mike and i was surprised the rate was cheaper and I have a direct local agent to contact when I need them, AAA does not offer that anymore and when i was rear ended it was a nightmare trying to find somebody that i did not have to re-explain everything to. I highly recommend if you aren't happy with your insurance give him a call read more