Jake and team are great! Their attention to the details is rare. Jake was responsive and patient…read morewith communication. I asked many questions, and he answered them all. I'd he were busy, he acknowledged my messages were received with confirmation about when I'd expect a response. Upon installation day, I received communication about when to expect my installer. When Rob, my installer, arrived, he covered his shoes and told me the plan for the duration of his time. He was professional, precise, and swift with installation. He was also polite and went above and beyond by carrying my old tv upstairs for me. Truly excellent service rendered from all involved. Thank you @JakesProTVInstalls!

From the moment I first reached out to Jakes Pro TV Installs, I knew I was dealing with a true…read moreprofessional. He was upbeat, responsive, and took the time to answer every question I had--always offering thoughtful advice along the way. Throughout the entire process, Jake delivered an outstanding experience. Even during the install, he'd ask for my input on placement and setup, and when I'd flip the question back to him--"What would you do if this was your TV?"--he always gave honest, helpful recommendations that I truly appreciated. When my contractor dropped the ball on installing an outlet, Jake didn't miss a beat. He simply said, "Don't worry, I've got it," and sure enough, he handled it with ease--and the result was amazing. I can't say enough about Jake's professionalism, attention to detail, and the care he puts into every install. He treats your home like it's his own, making sure that once the job is done, you'll absolutely love how it turned out. If you're looking for someone to install your TV the right way, look no further--Jake is the guy you want from start to finish.

Extremely professional. They were very informative about the process, cost and benefits of the…read moreinstallation. I will use them again for additional services and recommend them to anyone requiring similar services.

Barney is my go-to for all things audio and video. He is someone that not only gives you great,…read morehonest service but he stands behind his delivery.

I used Alamassee Protection to install a wired ring camera. Great service, responsiveness, and…read moreaffordability. Definitely recommend.

Very annoyed that we bring an issue with cameras he installed no longer working due to a…read morethunderstorm and he didn't use a sense of urgency to try to fix, replace, or even troubleshoot the issue. One camera before the storm kept missing up and was not fixed. This is why we don't use people on Thumbtack! Thank goodness I have a family member that is a cop and good with cameras that can try to assist and give us next steps on what to do regarding this situation. Smh. These cameras are supposedly life time warranty but we'll rather pay for better service and new cameras!! Disregard the green checked boxes around "Service requested", "Quality", and "Value" because I did not select those to be checked!!

I bought a wireless system for my townhouse to feel a little bit safer. There are no wires and the…read morekey panel is large,easy to use, and even shows the current weather with updates! I am also able to turn it on and off with my phone. It is pretty cool. My sales guy, Evan, was super nice and I felt like he really cared about my safety. Being a college student on a budget, price is very important. I was able to get a promotion that waived the equipment and install fees. The technician made sure my roommate and I were comfortable using it and understood how it works before he left. Would highly recommend!

Their quality to client satisfaction is by far the best with any AV/ Home Automation company I have…read moreever worked with! The value they place on each and every client is amazing. They make you feel like you really are part of their family. I would recommend Performance Audio & Video to anyone who is looking to have something done to their home!

I had a solid, positive experience with RMS. They were quick to respond to the initial request…read more(far exceeding competitors response times). They conducted a thorough eval of the need, asking questions and ensuring they understood. Although the pricing was higher than competitors, their responsiveness, knowledge, and professionalism won the day. Their installation work was of high quality, they cleaned up after themselves, and they got after it until it was done. Definitely would use them again and recommend them for home networking / cabling needs.

We thought we were hiring a quality, professional company that would provide a high-quality product…read moreand experience. What we got was the complete opposite. The initial consultation went well. Then we paid our deposit and was scheduled. 2 days prior to the install date I called the companies office where a young lady answered. I asked her if the company provided any 3d renderings or images so we could be sure that we were on the same page. The lady stated that someone, I forget the name, was a VISIONARY and they do not provide images. We did not care for anyone's vision other than ours because we must live with it and we knew what we wanted. The day of the install. The sub-contractor shows up and proceeds to build. As I see the wall shaping up and did not look like what I expressed in my consultation. The guy says that to do what I ask it would be an additional $800 and I should pay him directly. Which after seeing more progress, was what I ordered in the first place. On a call with the owner of the company, which he acted as if he didn't know what was going on, we had to pause the project to have a meeting because I felt as if the sub was trying to hustle me. The sub constructed my wall with a wood veneer, and it was supposed to be drywall to flow in consistency with the rest of the room. I did not ask for wood, nor do we like it. After they were aware of their mistake, they spent time trying to convince us that what was done was better than what we asked for and that we should accept that. NO! the additional time, labor and costs are yours to deliver what we ordered. After this we were then rescheduled to complete this project only to again have poor communication with scheduling. The second day they come back they left a guy here to do drywall and the guy came to me and said he was not left with the proper amount of material to finish. I had to go buy the materials. As I expressed my dislike for having to do this with the owner, her is his response "This is something that can happen. You cannot calculate exact parts for the job, especially if it's custom and there are no descriptions of materials only a picture. I will go ahead and contact....". The guy measured and built a wall, and you say you can't calculate materials? WOW, so someone is incompetent. I own a business in a similar field, and I have never had to have a client go to the store. This is a piece of Sxxt operation ran by people with zero business acumen. Points: 1. Lack of communication between company and subcontractor. 2. Design was not the same as build. 3. I had to install dust barriers and floor coverings to protect my home. 4. Poor communication between us and the company. 5. We had to go out and buy materials. 6. They used my ladder/equipment. 7. Came unprepared daily 8. Poor scheduling and time management I totally regret giving these people my business.