Recently I experience THE worst customer experience at American Freight…read more Last fall, I purchase the mattress for American Freight, and before end of the year, the mattress failed with deep depressions and rises in its pillow top. After filing a claim, a swap was authorized; so, when I visited the store to request the swap-out, I was there for nearly 2hrs. They requested that I pay for the delivery, despite their poor product was the culprit in all of this. Besides, they wanted ME to fund their fulfillment of THEIR warrantied exchange. DESPICABLE!!! I told them that I was NOT going to pay any delivery fee, which should've fallen to THEM!! They had to call corporate for authorization to them to pick up the $60 delivery fee...60 measly dollars...which they wanted ME to pay. Even worse, when they delivered exchange, they would not remove the failed mattress. Again, DESPICABLE!!! Though I previously had recommended American Freight to many friends; however, I will never, EVER, again recommend American Freight even to my enemies. So, BE WARNED!!!!!!!!

On Wednesday 9/6, the delivery driver Jimmy called and said it would be between 10am-5pm. I asked…read morefor a smaller timeframe, and he advised me to call later that day. The store closed at 8pm so I called at 6pm to inquire about a smaller timeframe. The employee said that someone will call me in the morning (Thursday) I had a flight to catch Thursday evening so I would have appreciated an ETA. Nonetheless, I waited until Thursday. The delivery driver Jimmy called at 12:18pm and said he had to pick up my chair from the Marietta store and would be to me by 1:30pm. I didn't hear from Jimmy until 2:30pm when he called to say that there was traffic and he is just now on his way to the Marietta store. So, I said are we talking about 3:30 that you will be here? He replied yes! At 3:45pm, I called him back three times and it went to voicemail. Then I called the store and asked for a manager. I spoke with James who assured me that he would call me back within 30 minutes. Well 39 minutes passed so I called the store back yet again! I spoke with Jeremy who asked me to stay on the line so he could locate the driver and give me an ETA. He told me that the driver was in Dunwoody/Perimeter area heading towards me. It is only 20 minutes from there to my house but I said Okay so in 30 minutes, they should be here. He said yes and please call back if they weren't. So, 40 minutes later, at 5:04 Jimmy and the other delivery person arrived. It took them about 45 minutes to bring everything in. Jimmy asked me which direction did I want my sectional so he could put it together. I told him and he put the sectional together. He brought both mattress sets in and asked if we wanted the plastic off. I replied Yes, please take the plastic off. My chair was in a box, so I asked him, "Are you taking the chair out of the box? He replied yes and took the chair out of the box. It is a little after 6pm and Jimmy has the clipboard in his hand asking me to sign. I asked him if he was putting the bedroom set together and he said Oh no! We are just supposed to drop the stuff off. Excuse me sir, you clearly just put my sectional together and took the plastic off the mattresses. My daughter had a whole new bedroom set in boxes still sitting in her room. This included a headboard, frame, nightstand, and a dresser. The headboard had LED lighting. So, I called the store with Jimmy still there and spoke with Jason who said I was misinformed. I said what furniture store offers delivery but no setup. I told him that I asked about delivery and setup for $110 and NO One including the other two other employees that were standing nearby said that American Freight just dropped off your items but doesn't set up. I was beyond upset. Nonetheless, James said that he would personally come and put the bed together on Monday 9/11. As Jimmy the delivery guy is leaving. I noticed that there were some roller wheels inside my chair cushion. So, I go outside and ask Jimmy what do these wheels go to? Jimmy looked me dead in my face and said oh that is for a desk and I handed him the roller wheels. At this time, I am getting ready to head to the airport. My daughter asked the neighbor to help her put her bed together. So, as I am in the car heading to the airport, they FaceTime to inform that they have the wrong posts. Instead of a left and a right post. There are two left posts. Sigh! So I called Jeremy at American Freight. We agreed to FaceTime with my daughter so he could see exactly what the issue was. So now, it is crystal clear that the bed has the incorrect parts. Jeremy offered to come and put the bed together on Sunday 9/10 after my flight landed. On Sunday 9/10, I called American Freight and spoke with Jeremy. I asked Jeremy if my chair is supposed to have wheels to swivel? He said yes. So, I told him about the exchange with Jimmy about roller wheels. Jeremy said "We do not even sell desks SMH! We both agreed that he would come on Monday 9/11 with wheels for my chair and the correct parts to put the bed together. Jeremy called me Monday morning and said that there was a delivery nearby me so the delivery driver will drop him off and swing back to get him. Cool, no problem! So as Jeremy is attempting to put the bed together.... Guess what? The bed is silver but two of the panel boards are black. Smh! I am past disgusted at this point. I agreed to take Jeremy to American Freight to get the correct part. The store is only three miles, so it was not a problem! And I needed this handled asap. We got back to my home and Jeremy put everything together including the wheels on my swivel chair! I am highly disappointed in American Freight especially that old liar delivery driver Jimmy. I am thankful that at least ONE employee Jeremy actually took the time to correct the problem. I will never purchase from American Freight again! It is just not worth all the issues.

Thanks to Senai, my husband and I had the most valuable and enjoyable experience we have ever had…read morewhen purchasing a mattress. He warmly greeted us the minute we walked in. His immediate concern was in helping us find the right mattress to meet our needs (back pain, acid reflux, sleep apnea). He knew the first mattress to lead us to based on our response. Then he asked, and sincerely listened to, our feedback as we tried mattresses so he could take us to another mattress that might be a better fit. He did not rush us at all! And he was completely neutral on the price, which is rare. His only focus was to make sure we had the right mattress. When our order wasn't going to be delivered for several weeks, he quickly assessed which item was causing the delay and resolved it. We had our adjustable base and new mattress a day and a half later! As a result of his attentiveness and patience, we have had perfect sleep this entire week. We are so grateful to Senai! Mattress Firm excelled in delivery, as well. The men were intent on getting the adjustable base to function perfectly with our bed. They pleasantly changed things until they were - and we were - absolutely satisfied with the base and the mattress! They went above and beyond with a sincere focus on our satisfaction. Thanks to Senai and the delivery team we are thrilled with our experience with Mattress Firm and have the perfect mattress!

Excellent customer service, even though I didn't purchase anything, they were great in explaining…read morethe different types of mattresses. , they were very knowledgeable and friendly. After 2 months I did purchased from them a very comfortable icomfort serta gel mattress , best money spend.

I am sharing this experience as a matter of consumer safety and transparency for anyone considering…read morea significant investment at Georgia Furniture Mart. My current sofa has suffered a complete structural collapse where the main wooden load-bearing rail has detached from the frame, causing the furniture to sink to the floor and requiring a stack of magazines to prevent a total cave-in. This is not an isolated incident of wear and tear, but a recurring manufacturing defect; this specific unit was actually a 2021 replacement for a previous unit that failed due to the exact same frame issues documented in their own technician's notes. The most concerning aspect of this experience is the company's response to a loyal, multi-year customer facing a safety hazard. When I reached out to their service department, I did not ask for a free replacement or a handout; I explicitly requested to pay for a professional repair to be done by their team. Georgia Furniture Mart flatly refused to even send a technician for a fee, stating that because the item is out of its one-year labor window, they will not service it under any circumstances. It is a significant red flag when a retailer sells large-scale furniture that fails structurally in under five years and then refuses to provide any path toward a paid repair or maintenance. For potential shoppers, please be aware that Georgia Furniture Mart's commitment to your purchase appears to end exactly at the 12-month mark, regardless of the severity of the product's failure. While they market "life-improving" furniture, my experience has been one of repeated structural defects and a total lack of corporate accountability. If you expect your furniture to last a reasonable length of time or hope for a company that stands by its craftsmanship through paid service options, I strongly urge you to look elsewhere. A sofa frame should not be propped up by books in less than five years, and a reputable business should not abandon its customers when their products fail.

Finally, in the process of making my house a home and I was able to score a few pieces from here…read more Charles was very very helpful. I came in here on Presidents' Day, hoping to score some deals since the mail provided lots of flyers were different deals from different furniture stores this so happen to be my first location and stop and I so happen to score a few deals. I was able to purchase a dining room table and a couch for a reasonable price. The deals were definitely dealing this day and I think I scored a decent deal. I wish they would've worked it down to a little bit less, but I settled and still took the furniture anyways. See below and attached for a few photos of the store and the deals that they had going on on Presidents' Day and to see what I copped.

My fiancé and I went to buy a mattress for our guest bedroom…read more The sales guy, Austin, was very friendly and helpful. We bought a queen size mattress, mattress box spring and a frame. We needed the mattress the next day so we didn't get it delivered. Next day delivery was not guaranteed at a specific time and was estimated to arrive after the guests would arrive. Therefore, we went directly to the warehouse and picked it up ourselves. The warehouse was a little difficult to find. One thing I didn't like was that was "offered" with our mattress purchase was a bed frame to hold the box spring. There was a $39.95 "discount" on the queen size but the frame is designed to hold a full size, queen size or king size. It is adjustable. That was a misleading information and made us feel that we were getting an actual discount for the frame. Other than that misleading sales pitch the sales guy was friendly and helpful. We will purchase from here again. Just research about deals and offers before you go to buy a mattress.

The experience started off okay, but looking back I believe the sales manager who was helping me…read more(Eric) was really good at making it seem like I was getting a quality mattress and for a good deal. I mean, that's his job. But any mattress under $1,000 at that store is probably not worth your time; it's most likely not quality. Beware, the return process is horrible. I had to pay over $100 in delivery fees (to have the mattress delivered in the first place, but then to have it picked back up), it took a week for them to come pick it up. And they do not refund your money until after 7-10 business days of your return. I was not told any of this when I bought the mattress. So I did not have the money to buy another mattress and was left without one until I could get my money back. I called and spoke to Eric who sold me the mattress and of course he was very professional and explained why they do what they do.. but according to him he could do nothing to help. The customer is put first until it means mattress firm won't get any money out of them.. so I was jipped with those dumb delivery fees (btw, it's $40 to have the mattress delivered, but $80 to have it redelivered when you return it). I rarely take time to post negative reviews, but I think others should know about this. I would not shop at a mattress firm chain again and I would be honest with any friends or family who were considering to shop for a mattress here. Also the delivery guys were A++ and I don't think they're even affiliated with mattress firm. They were more kind and compassionate and even looked for ways to help when they saw I would be without a mattress. UPDATE: also, the 'social care' mattress firm employees who replied to this review asked me to email them after I posted a review elsewhere. I sent them a long email with my concerns and included my phone number with a good time to call me (which is what they asked for). I never heard from them. Not doing it again.

Definitely check this place out if you're looking for a good deal on mattresses! We were shopping…read morearound and finally came across this place which had plenty of options and the mattresses we were looking for. They also sell all the accessories and adjustable bases as well. Upon delivery of one of the bases, there was an issue and they were able to have it replaced with another one free of cost. Overall, we are happy with our new mattresses and loved working with Lissa!

Needed a new king size mattress and I got Posturepedic® Summer Rose 13" Firm Euro Top Mattress. At…read morethis location salesman Mr. Charles was great. Good parking lot. Easy to find. It took 10 days to be deliver but we had some holidays between. I'm glad with my purchase but I wish it was a firmer mattress but for the price it was a great choice.

Read the horror stories of other peoples reviews and I feel bad. However my experience was not like…read morethere's. Derrel went above and beyond when helping. We are very happy with our furniture and his service. Final words, I would never finance any purchase other than a home or car, maybe that discipline contributed to our experience. Good luck!

Rick really know What a person looking For within the vision.. Go check him out. Good choices good…read morematerials. My rug so dope super dope though.

Marshall was extremely helpful and knowledgeable, he got me a good mattress in the price range I…read morewanted, and even down sold me showing me how I could get away with no box spring if I got a cheap metal frame off Amazon.

You guys let me tell you Mr. Marshall and Mr. Buddy are THEeeeeeee best at mattress sales. If your…read morein the market for a mattress and don't want to spend 3 mortgage payments on a mattress set come see them. Mr. Marshall will get you straight. He's honestly and will recommend the best mattress to fit your lifestyle and pocket. So! Take it from me come to Dawson Blvd Mattress USA and ask for Mr. Marshall.