COCKROACHES at Rivers D Lite UPDATE: I was asked by GMCR to remove this review. They offered an insulting refund combined with a discount on a future stay. Why would I want to rent from them again? ORIGINAL POST: Rivers D Lite, rented for 15 nights, was infested with COCKROACHES. Georgia Mountain Cabin Rentals/owners knew prior to our arrival there was an infestation as the half-hearted measures for treatment were left under the kitchen sink. We were reassured that GMCR would remedy the problem. Even though it was treated twice while we were there we had cockroaches until the morning we left. "New kitchen" has outdated kitchen appliances. The dishwasher broke in the first week we were there and wouldn't be replaced until after we left. Stove and fridge are outdated as well. GMCR is well-versed in customer service dialog; horrible with follow through. read more

Georgia Mountain Cabin Rentals - One of thousands. - Vacation Rentals Near Me - Blue Ridge, Georgia

Took us a while to get from the rental office to the barn. Communication between office and us was great. Stayed at Barn at Creeks Edge, this location is absolutely beautiful I did not want to leave at all. Barn was very clean. They have just about everything you need to make your stay comfortable. I would recommend bringing fire logs, extra toilet paper and hand soap. Few things: The strawberries left in the room for us were molded, we did not eat them. They forgot to add water to the roses, they were wilted when we got there, but they perked up after I added water. We had a cold shower the first night because H means cold and C means hot. ‍ We had no cell service which made business calls hard, but WIFI was excellent We did hear gun shots being fired a few days, but I'm from the county and I'm use to that. City folks might be scared ‍ We would definitely stay there again! read more

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So very terrible management company, as the previous reviewers have confirmed. I am demanding a full refund of the $146.90 charged to my card for a so-called "additional cleaning fee" for my stay at the Bucksnort Lodge from June 16 to 20, 2021. They sent pictures in support of their charge. They took a picture of the backed up toilet, but the backed up toilet is actually a maintenance issue / health and safety hazard associated with their cabin and their management company. They took a picture of the cleaned, folded, and sorted towels on the bathroom counter and described them as "soiled", when in fact they were cleaned, folded, and sorted by me. They took a picture of the inside garbage can in the kitchen filled with garbage; however, fail to mention that they only provide their guests with one garbage bag, even when they know I had a four-night stay and when they knew the volume of groceries I had purchased would not suffice as I threw away the various food containers. We utilized the only garbage bag to take out the garbage, but then there were no other bags provided, so we had to put the garbage items directly into the inside bin. They took a picture of a clean, folded sheet outside of its box in the upstairs closet, apparently because I didn't take five seconds to put it back in the box. They neglect to mention that the top floor of the cabin is dangerous and structurally unsound, given that water leaks from the upstairs shower through the kitchen ceiling down to the kitchen floor, making the entire third floor unsafe and uninhabitable. They took pictures of free, unopened water bottles, bottles of sparkling mineral water, and condiments that we left in the refrigerator; and the free crackers we left on the table, thinking the cleaning people might appreciate free food. If we had thrown it in the garbage, that would be wasteful; and they would've taken a picture of it in the garbage anyway (see above, lack of garbage bags). In general, it seems that they are engaged in a sinister and vicious scheme to set your guests up for failure in order to justify charging them exorbitant extra charges. Further, I attempted to leave a comment on their website and my comment was apparently censored by the company. Therefore, their selective publication of comments on their website is misleading because they are not representative; and their presentation of the comments as representative creates a false representation of consumer opinions regarding the company. My initial investigation reveals that there is no active Georgia corporation or other corporate entity registered with the name "Georgia Mountain Cabin Rentals" with the Secretary of State of Georgia, another deceptive practice. Matthew Charles Cardinale read more

I booked a trip over the phone 7 months in advance and decided to cancel once I realized our group was too large for the property. I paid a $500 holding fee over the phone and was not told anything about it being non-refundable. They sent a rental contract in an email after I booked, stating that holding fee was non refundable, but I didn't open it until after 48 hours of booking so I didn't know. Additionally, the rental agreement said the holding fee was $250, not $500. After canceling, 6 days after booking and almost 7 months in advance of the reservation, they will not give me my $500 holding fee back. Amber, the office manager said they have contracts in place for this reason so they would not issue a refund. I said I didn't sign the contract but she said the decision was final. I don't feel this is an honest company at all and I wouldn't book with them. I have attached a picture of the rental agreement I was sent (and did not sign) stating the holding fee is only $250. read more

Georgia Mountain Cabin Rentals - This shows the cancellation clause which I never signed or agreed to, yet they still won't refund my $500. - Vacation Rentals Near Me - Blue Ridge, Georgia

We had the most wonderful stay this July 2021 in Yanansa cabin. Everything was amazing. The cabin is definitely up Cherry log mountain if you're used to flat ground, but the views are spectacular. Turn on your iPhone gps, it WILL help you!!! The stars at night were beautiful. We saw deer and wild turkeys. The inside of the cabin is absolutely gorgeous. We had everything we needed, but spent most of the time outside sitting staring at the beautiful views. Hot tub was super fun also!!! read more

These people are a huge scam. The day I checked out I was charged 200$ on my card for an additional cleaning fee. Unacceptable I had definetly cleaned up behind my family and followed all check out procedures. Everything was in order. I was being helpful knowing a few hours later someone else was checking in. What a waste of kindness. Then 2 days later yes I said 2 days later another 100$ comes off my card and then they tried for more$ but were declined by my card thank god. This time they tell me for for damges they said my family destroyed the cabin. So 2 days later I now have destroyed the cabin I have been checked out of. There was no damages done by me. They said we trashed the place and sent me pictures of a staged mess. Pillows placed on floor. Couch tipped over but in back ground u see where I have stripped bed folded comforters and placed soiled sheets as asked to do at end of bed. Pool table set up nice and neat but they tipped couch over and said i destroyed furniture. Toke refriderator shelf on back porch and clearly broke it right there on porch the picture shows all the glass right there. If I broke the shelf it would of broke in the kitchen. Absolutly ridiculous. Then the curtain rod is placed half on floor u can clearly see they did this. When I left we had left it very clean. U cant keep charging days later. Do not use these people or u will be paying extra. I will be following up to get my money back they stole from me by staging a destroyed cabin. I even purchased insurance for up to 500$ worth of damages. These people are scamers beware. read more

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The cabin, Dancing Bear, was fine. Dec. 4-6, 2020. It was the manager that had the worst customer service I have every experienced. We arrived late because of our flight issues and could not find the cabin with the directions given and called the after hours number that was given and never received a return phone call. Eventually we found it, an hour later. We were going to jump in the hot tub to unwind and relax after a log travel day and only had 2 nights. The hot tub was 85 degrees so that was not possible. I decided to take a hot shower that immediately turned cold within 5 minutes. We just went to bed, it was cold and there were no blankets in the entire house. We could not make a fire because the wood was wet and we went out to find dry wood but the house had no matches or lighter to even start a fire. We were out the entire next day and arrived back at dusk to find we had no power. I called the after hours number and was told they would call the electric company. I searched the house for flashlights or candles but there were none to be found. The after hours rep said he would drive 30 minutes if we wanted to bring us a flashlight. I declined because we had purchased food to make dinner and that was not going to happen so we went out to eat and to the store to buy a lighter to make a fire. When we returned the power was on, we got a fire started and upon moving the soft closer to the fireplace we found a dirty sock under it with leaves dirt. As we went to sit down on the sofa there were fingernail clippings on the coffee table. Now I was disgusted. The house was supposed to be cleaned, especially more than ever because of COVID19. We thought we would go in the hot tub but it was still 85 degrees. The service said that they mode was probably wrong and told us how to reset it. We did but by 1am it was only 95 degrees so forget that again. Check out was 11am so we decided that we would go in the hot tub when we got up. It was 102 but when we lifted the lid that is totally saturated with water and requires two people to lift it up, we saw it was dirty and the jets did not work. We were never able to take a shower. Upon leaving the manager said she would be in touch about our concerns the next day Dec. 7. I was really tired of hearing " sorry " I reached out to them on Dec. 8 since I did not hear back from them on Dec. 7. No reply. I reached out again on Dec. 9. They replied they reached out to me on the number and did not get an answer. WHY NOT LEAVE A MESSAGE?? Dec. 10 they reached out and texted they had trouble with their phones and they called again. No message. I sent a form email and asked for a formal reply. This is their reply: Lisa, Based on the information provided, yes a refund of $25 and an additional discount on a future stay. They have got to be joking. We paid over $500 for the weekend. Beware of this company. read more

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ZERO STARS...Absolute horrible customer service!!!!! Nice cabin but NONE, and I mean NOT ONE amenity worked. 1. Jacuzzi - BROKEN tried to fix over the phone with company for one hour to no avail. 2. Bar-b-que. BROKEN. It was a Weber yet did not work. They had 3 tanks - ALL EMPTY. Had to toss all my steaks. 3. Telephone - BROKEN. I could not call in the first 2 problems because the damn phone didn't work and the weather prohibited a cell call. I reported this in person and they fell over themselves apologizing. Said they would discuss response with owner. After 3 weeks of avoiding my call they responded - Told me to beat it. No Refund. I told them I would go to social media. They said 'so what'. Well here I am and see all the bad reviews. I should have checked first. Don't make same mistake. Book anywhere else. read more

Friendly staff helped my family and I find a quick cabin after a miserable experience using vrbo. Not only did they they help us within hours but they were friendly and listened to our needs. The cabin was absolutely stunning. Dock Holiday gave my family and I great memories. It was clean, organized and the host himself set our fire pit for us and brought us fresh farm eggs in the morning. I will definitely be back and will book through them in the near future read more

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This entire trip was completely unacceptable. I booked our stay two days prior to arrival and received my confirmation email from Airbnb minutes later. We drove hours to the middle of the woods; arrived at Big Canoe. Upon arriving the guard shack would not let us in because they did not have our names on the guest list. The guard was extremely rude and was no help. We pulled over into a dark parking lot in a wooded area where we called the number to contact our host, which happened to be a rental company called Georgia CFY. The office was closed. I called multiple times without success. I was able to find an emergency number in case of a fire and get through to someone. I was put on hold for over an hour, when someone finally came back, they said they found my reservation and needed me to sign a contract. The contract was sent over to my e-mail and signed. The agent then transferred me to a higher up, who then told me the contract takes 24 hours to process in the state of Georgia, therefore, we could not enter our Airbnb. Keep in mind, me and my husband (who his handicap) are hours away from home in the middle of woods while it is nighttime now, with no hotels around. The company Georgia CFY dropped the ball and never sent the contract over two days prior to our arrival and now we are the ones who are being brushed aside. I was transferred from person to person and spoke to multiple agents at Georgia CFY. They all said there was nothing they could do and we would not be able to enter our cabin until a supervisor called them back. At this point we are in our Jeep parked on the side of a wooden road two hours and thirty minutes past check-in. While I'm still on hold trying to enter our Airbnb, the guard from Big Canoe walks up to our vehicle and started yelling at us, saying he just called the owner of the home; the owner had absolutely no knowledge of us or our booking. I then called Airbnb and merged the call with Georgia CFY. Again, Georgia CFY in words said there is nothing they can do. We booked, paid over $600 for a weekend stay, received a confirmation, address and traveled hours and there is nothing you can do to give us the code into the home? Thank god for Airbnb. Four hours later they were able to find us a nearby home for us to lay our heads down after this nightmare. Georgia CFY treated us so poorly and did not have any compassion for our situation. No one cared. My handicap husband had no where to use the bathroom, eat, sleep, take medications during the four hours of hell Georgia CFY put us through. I do not recommend booking with any of their listings. They put a very dark cloud over what was suppose to be a romantic Valentine's Day getaway and to celebrate my husband's release from the hospital. This entire ordeal has made me sick to my stomach. read more

Georgia Mountain Cabin Rentals - Vacation Rentals Near Me - Blue Ridge, Georgia

BE PREPARED FOR COCKROACHES I stayed at one of their cabins called " A sweet retreat". A SWEET RETREAT Is the cockroaches house. Bad smells from restroom. The toilet was yellow because of germs. Our main purpose of this trip was fishing. Before complete my reservation, I sent them an email to ask if this is a right place to stay for fishing and they responded yes. The creek is not deep enough to have fish at all. I called the staff about my experience and she didn't even want to say sorry. After I told her I will right a review then she said sorry. I do not recommend this disaster. read more

All 3 bedrooms of our cabin leaked during a thunderstorm. Maintenance came out and stuffed towels along the wall. Grill did not heat properly so we had to take our food off in the middle of cooking and finish it on the stove top. The property was not cleaned properly. There were greasy lids to pots and pans, dirty glasses and silverware. I also found dog food in the carpet of the main bedroom and on the kitchen countertop. Asked company to comp us one night mainly due to the rain pouring into the bedrooms and all they would offer is a $60 discount on a future stay. ​​ read more

From Friday, November 9 to Sunday, November 11, 2018 I and two friends were scheduled to occupy the cabin called "A Creek Runs Through It" that we rented from Georgia Mountain Cabin Rentals. On Friday, November 9, I drove 2 hours from Atlanta to occupy the cabin. I stopped at the Georgia Mountain Cabin Rentals office at 3608 E. 1ST St, Blue Ridge GA to get the directions and instructions fro accessing the cabins. The directions were NOT CLEAR at all. I drove up and down the route at least 4 times. While en route, I contacted the office at the after hours # 706- 603-9511 at 6:31 pm and got no ans. I contacted the office # 877-656-7368 two times (6:32 & 6:56 pm) to no avail. There was no answer and no return call. I then contacted the after hours number again at 6:56, 7:03, 7:04, 7:13, 7:24, 8:08, 8:09, 8:56, 10:55, 10:56, 11:06& 11:30. We followed the directions to the letter and not only we were unable to locate the cabin but we got stuck in a ditch. We contacted the police and informed them of our plight and also told them that we had attempted to contact the after hours number and no one returned our call. She asked us to call her back in 10 minutes. When we called her back, she told us that she had spoken to the after hours person and he was on his way to see where we were but due to liability concerns, he wouldn't pull us out of the ditch. She then informed us that a towing company was on the way. We requested an officer be dispatched as well. When the towing company arrived (Fannin Towing) the driver, Jamie, got us hitched up and out of the ditch. Someone else had come down the same road we were on (a woman driving a black Dodge Ram or similar pickup truck) got stuck and Jamie pulled her out as well. During all this time, we NEVER heard back from anyone at Georgia Mountain Cabin Rentals. Once Jamie pulled us out, we showed the officer the address and asked if he knew where our cabin was. The officer said he knew the area but couldn't definitively get us to our cabin. Jamie said that with the hour being so late, we should get a hotel and start over in the morning and contact Georgia Mountain Cabin Rentals. As we were exiting the mountain, we turned up in another driveway and the owner came outside and was very hostile. We explained our situation and he told us to get off his property. After that, Jamie exited his vehicle and told us that with the hour being so late, it would be impossible for us to locate the cabin and we should get a hotel for the night and start over in the morning and contact Georgia Mountain Cabin Rentals. We did exactly that. Jamie led us out then the lady in the truck with him got out of their vehicle, came to us and said that they had ANOTHER tow on the mountain and gave us instructions for getting back into town. We arrived back at the Wal-Mart parking lot and I tried to locate a hotel for the night. We were unable to find one. Rather than sleep in our cars and possibly freeze to death, we decided to return to Atlanta, driving two and half hours back I arrived home about 2:00 on Saturday morning. When I awoke I saw a missed call & voicemail message from Georgia Mountain Cabin Rentals that came in at 10:07 a.m. I returned the call and spoke with Daphne Long. I informed Daphne of our experiences and requested a refund for our cabin and towing fees based on the circumstances we endured and the fact that we NEVER occupied the cabin. Daphne told me that I needed to speak with her manager Amber Henderson, who wouldn't be in the office until Monday, November 12. While speaking with Daphne, I saw that I missed another call from a 706 area code, so thinking it was from Amber, I returned the call after I concluded my conversation with Daphne. It was Amber's cell phone number. Amber answered the phone; I identified myself and told her everything that happened the previous night. I informed Amber that we called the emergency number 15 (fifteen) times the previous night and got NO response - no missed calls, no returns calls, nothing. I also told Amber that the emergency maintenance man managed to contact he police, but never once did he attempt to contact us while we were sitting on that mountain trying to locate that cabin. Amber told me she would investigate the situation and call me when she retuned to the office on Monday. On Monday, 11/12, after not hearing from Amber, I contacted the Georgia Mountain Cabin Rentals office at 4:13 p.m. and spoke with the person that answered the phone (her name was Michelle, Rochelle, Richelle or something very similar). I asked for Amber and she said that Amber was out of the office on a call with the maintenance man. I left a msg for Amber to contact me. From 11/12/2018 to now, I have not heard from anyone at Georgia Mountain Cabin Rentals. No one has attempted to contact me. read more

This company is awful. Stay away because they stole money from me. First of all, we get to the cabin and the key hole is rusted shut, to the point were we had to leave it unlocked in fear of getting locked out. Next , we noticed there were no blinds but no big deal we were in the middle of the woods. Last, there were no towels but we were there to hike and have experienced a lot worse conditions. Didn't think anything of it. About three days after out stay I received a call ACCUSING me of stealing bath towels!!! I was livid that they would say that. In the end, they ended up charging me $ 168 for towels!!! Stay away. The management is shady and they don't care for customers. read more

Should have read other reviews first and then rented from someone else. We were charged a $110 additional cleaning fee upon our departure stating we had left the cabin in "unacceptable conditions". See attached pic of 'the evidence' - just so that you can judge for yourself. A total of two trash bags (and no cleaning supplies) were provided and then the first pic below is of "loose trash" in the trash receptacle for which we are supposedly paying a penalty! Except for a blood stain on a bedsheet (from my child's knee scrap - which would have gotten laundered anyway), nothing could not have been either thrown away or simply wiped clean. And if all this leads you to believe they had an impeccable cabin upon our arrival, it is laughable. The sheets were dirty and there were some little girl's lost pants and socks underneath the bunk bed. Finally I believe that sharing this with others is just to forewarn them of what to expect so they can be better prepared than we were. The cabin itself was in a nice location and adequate for a family of five. read more

Georgia Mountain Cabin Rentals - Vacation Rentals Near Me - Blue Ridge, Georgia

We were disappointed in our stay at Soaring Eagle over Columbus Day week-end, Oct 2018. We arrived later in the day on a Friday and didn't realize many of the problems until after the office closed early on Saturday. Check in is at 4:00pm. * The third bathroom shower did not have ANY hot water no matter how long we let the water run. VERY INCONVENIENT as we needed all 3 bathrooms we paid for. The water pressure was beyond terrible. * None of the back doors locked and one blew open. * There was no gas in the gas grill which was advertised in the listing. We had brought steaks for a birthday dinner and had no gas when it was time to grill. * The patio furniture was minimal, in complete disrepair, and filthy. Slats were broken on the chairs and we were afraid to sit on them. * The stove cooktop was FILTHY. Something had overflowed and burned and left residue all over. * The cookware was not clean and all had to be re-washed (just what a girl wants to do on vacation). Some of the cookware in the lower cabinets had mouse droppings in them. ummm GROSS! There was not enough dishwasher detergent or liquid dish soap for the job and only one sponge and one towel to dry dishes. * The cabin was advertised as pet friendly, but there was virtually nowhere for our small, 8 lb dog to go to the bathroom. * We feel that the steep hill to the cabin should be advertised. Our Prius barely made it up the hill and when the second car arrived you could not get the first one out of the driveway. Access was not great. * The directions to find the cabin were awful. We couldn't check in until 4:00pm and we were looking for the cabin as the sun was going down. We had a very hard time finding the cabin. GPS is not reliable and when we did finally find the driveway we were met with a ridiculous ride to the top with virtually no place to turn the car around and drop-offs all around the driveway. We paid what amounted to $300 per night and found the cabin cleanliness, amenities, and function to be lacking. I DEFINITELY would not use this rental company. The cabin did have a nice view and comfortable beds. read more

Check is was very easy. We were able to check in early which was awesome. We stayed at the Linwood Lodge. The house is in a great location. Close to town but far enough away to be quiet at night. The lodge was large enough for our group of 12. The downside to this cabin: when it rained and everyone was inside the couch was extremely uncomfortable. The outside trash cans were very small and trash was only picked up on departure day. Which was not conducive to a group of 12 staying in a cabin for a week. I would use this company again, but might select a new cabin for the next trip to Blue Ridge. read more

We have used this rental company three times in the last four years. We had to go with a competitor last year due to them being booked up and regretted it. We have stayed in 3 different cabins all with the same results. Cabins were clean and well kept. I cannot say the same for the competition. I have read the reviews on here and am literally shocked at how poor they are because we have not experienced this in the slightest. We stayed at Aska Bear this year and it was breathtaking. Photos attached. In the past we had stayed at Southern Exposure and Bear Pause. Each of them had similar experiences. Check in was a breeze each time as well as check out. Any issues we have had were quickly addressed and followed up on. Internet speeds are slow but that is on what the owner chooses not the property management. Check in supplies are minimal but that is explained clearly in their packets and emails. Communication is mainly electronic but is fantastic in the world we live in! You don't like Email? Get a hotel room, not a cabin! Bottom line... we would not use anyone else in Blue Ridge. We can say that from experience. read more

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My experience was ok. The cabin itself (Lone Moose Lodge) was nice but the communication provided by the staff was horrible.The woman who answers the phones does not follow through with requests, is very short with the guests, and is "nice-nasty" (meaning they speak with a nice voice with a nasty/mean undertone and clearly shows they rather be doing anything else in the world besides talking to the guest). Before my stay a woman called 2 days before my trip to tell me my cabin that I reserved had been flooded 2 days ago and I had to pick something else. Why she didn't call the day it "flooded" baffles me. At this time there were barely cabins left to pick from, nor were there a lot available with other companies at such last minute. After researching I found on trip adviser that this seems to happen a lot with this company, and I was very disappointed thinking I might have been lied to about the reasoning of the last minute reservation change. BUT I was refunded the difference since I decided to pick a cabin that was cheaper. Also, before my trip I asked several times for an address or cross street so that I can plan events for my guests during our stay before arrival. My question was constantly avoided and finally I was told places of interest would be emailed to me and they were never emailed to me. During my stay I called to ask if we can have a vacuum provided or a staff member to come by because some powder had spilled all over the carpet and it was hard to clean up, and I had a dog that kept trying to lick at it. My response was, "it's ok, don't worry about it". But I told her that I needed something to clean it up because I had a dog here that would keep trying to lick on it. She said she would contact me back about it and I never received a call again about it. Then after checking out, I emailed and called, left a vmail, and asked for a detailed receipt with the amount since it was different from the previous reservation so that I can make adjustments for my own budget (I had people that gave me money to pay and I wanted to make sure I had everything right). My answers were again avoided and with an excuse of "the computer isn't working today"... so when I asked for a specific time I would get it, she tried to hurry me off the phone (same lady) and I said, ok well I will call again tomorrow.. but before I could finish my sentence she hung up on me! I still have never received that email... I called back and left a v-mail explaining how dissatisfied I was for being hung up on. Very rude of her! So with all that being said, I will not use Georgia Mountain Cabins again because of the very poor communication and lack of care for my requests. read more

If I could rate zero stars I would. We spent $1,250 to rent a lakeside cabin with boat dock. When we arrived, the walkway to the dock was underwater, and not just a few inches - but about 3 feet. Because of the rip rap and guy wires holding the dock, there was no way we could get our kayaks or paddle boards into the lake. That was Friday afternoon. I called the office, left a message and no return call. Saturday morning I continued to call until someone answered about 9:15. "It will take a little bit" to have someone come out, I was told. That ended up being around 11:30AM, so the walkway wasn't above water so we could use the dock until after noon. I mentioned that the kitchen bar sink had no water, the decks were full of leaves, pollen and generally filthy and that one of the bedroom shades couldn't be closed because it was off the track. Then I said "if you are paying someone to clean the outside of this house, you aren't getting what you are paying for because even the grass hasn't been cut." There were weeds over 2' tall in the back yard by the fire pit, but I wasn't complaining, just making a comment. Two hours later as my family was sitting on the deck, we hear a weed whacker, and here comes a guy who spends an hour mowing and weed whacking. Then he takes the leaf blower and starts blowing off all the decks! There is NO WAY they should have sent lawn maintenance people out while we were there. If they couldn't get it done before we arrived, they should have WAITED until after we left. I have rented many, many houses via VRBO and Air BnB without a single problem. This was an awful experience. NOT worth the $1,250 we spent. Oh, and when I complained that we had rented this house SPECIFICALLY for the boat dock, which we could never use, we were given a $100 refund. If I had simply rented a mountain cabin, I would have spent $600 less, so a $100 concession was inadequate. I would NEVER recommend booking with Georgia Mountain Cabin Rentals. read more

Great customer service, our cabin was beautiful. My family does an annual cabin weekend with another family, so 4 adults and 6 kids. We had a great stay. We'll definitely be using GA Mountain Cabin Rentals for our cabin weekends in the future. So much more user friendly to book than VRBO, not to mention lower fees and much nicer cabins from our experience. read more

CAUTION:READ THE REVIEWS ABOUT THIS COMPANY FOLKS! The cabin itself was nice although tight quarters. This company is a "quintessential nickel dime bandit". I feel sorry for the clients they represent. We rented the RUNIN' BARE cabin for 2 days (Sunday & Monday). The office where they are located should have been my first clue. As many of their competitors are located in nice offices, they are in a somewhat dilapidated retail strip mall with Mickey Mouse office space. We specifically requested a wood burning fireplace. There was wood available but not seasoned and we could not build the fire we so anticipated. Both lighters to get the fire started did not work. There was partially charred wood thrown about the property as evidence others had the same experience. There were hairballs in the bathroom believed to be from a dog. The paper products were a total joke. The wi-fi code on their paperwork was wrong and their instruction sheet simply stated if the code doesn't connect, check the bottom of the router. How difficult is it to have correct information on your instruction sheet? After I reserved the unit, they sent an email offering a free night but refused to honor the promotion most likely because they already had our payment. They did offer to extend the stay prior to check out for full price. I sent an email to the General Manager regarding my dissatisfaction. Surprisingly an office clerk called and listened to my story. She PROMISED to call me back EITHER WAY on any decision the "boss" would make regarding the issues presented. No return call or confrontational avoiding email. NOTHING! Just an ignorant middle finger! This company cares nothing about customer service and are the epitome of non-professionalism. They take your money and kick you to the curb. I have been involved with residential and commercial real estate since 1989 and my most comprehensive commercial leases were not as detailed and all-encompassing as their 2 night contract. That should have been a major red flag but I thought these northern Georgia folks are all honest and one can do business with a handshake. How naive I am embarrassed to say. RUN FROM THIS COMPANY!!! There are many cabin rental companies in the area. Do your homework and choose a company that will serve you well. NEGATIVE 5 STARS! read more

If I could negative 5 stars I would, but it won't allow me. Stay away from this company!!!!!! Worst experience ever! Trash was all over the property when we got there. Gun shots (machine gun) disrupting my family's vacation. We had rented the property from December 14-17, 2017. They had stolen money from us! Horrible communication! This is my first cabin rental experience and they have ruined the enjoyment out of the experience!!! read more

Please do not waste your money. They do not let you check in until almost dark, then send you out into the country side with the worst directions ever! Don't think anything will be marked like they say, IT IS NOT!!!!! We never found the cabin, they did not return our money, rude staff, stay away!!!!!!! read more

First, we made the mistake of checking the reviews on the website will leave books the Moonshine Mountain Lodge. Everything had great reviews on the website. We should have came to you first because then we would have known that this company had bad reviews and for good reason. The cabin was in a great location and was very spacious for our needs. But, it was extremely dirty. There was mildew growing and both of the shower stalls and there was so much dust that you could literally write your name in it. There was so much grease that have built up on the grill outside that had it literally caked on top of itself and we were unable to use the grill because when we did, it started a fire. There were leaves all over the lawn furniture on the deck. And there were spider webs and dust hanging from all of the light fixtures. I forgot to bring my blow dryer it was looking under the sink to find one. I found it, but it was laying on top of a a toilet plunger. Needless to say, I did not use the blow dryer. Half of the pool sticks did not have the felt tips on them and the darts for the dartboard we're all broken. The hot tub water with cloudy in half of the jet tops we're looser falling off . And it wouldn't heat up. They were dirty blankets thrown in a pile at the bottom of one of the closet floors. When we called the office to let them know about how dirty the bathrooms were, they told us that they were able to send out the cleaning crew that day but that they could send them out tomorrow. When we asked if they had any cleaning supplies that we could use for the day to at least get the shower so it's clean enough to use, they said that they didn't have any but that we were welcome to go out and buy some on her own. When we asked if the cost of the cleaning would be deducted since we are having to clean for ourselves the lady on the phone ( it was extremely unfriendly it seemed like it was a nuisance to even have to talk to us) she said only change your mind and realize that they did have supplies at the office that we could use. No one came to clean the next day. The can use were beautiful and the location was great, but I would definitely go with a different rental company in the future. read more

It was great to spend the weekend with family but our cabin experience was not the best (Mountain River Lodge). There was plenty of room, with large bedrooms, and bathrooms. Too bad they weren't clean. One of the bedrooms had a dirty sock in the middle of the room from a previous guest. Another bedroom didn't have sheets on the bed but we didn't discover until bedtime. So, that room slept with clothes on in a fetal position because it was so cold in the cabin. No extra blankets or sheets in the cabin. They did bring a pair the next day, but didn't bother to make the bed, just put them on top of the bed. The master bathroom toilet was broke, so someone had to come fix it. Lots of lights were burned out and we just had to live with that. Very dark in the cabin. There was a garage/game room, which would have been nice but it was so musky smelling, we weren't able to go in it. While we were preparing dinner, several bugs were running along the counter. We also discovered several mouse traps, one in the laundry room that had peanut butter on it, which also had lots of mice droppings near it. The kitchen utensils and dishes had food stuck to some of them. In general, we had a good time with family, but will never come back to Georgia Mountain Cabin Rentals because our experience was not positive. There are a lot of cabin rentals out there, no need to go back to this dirty environment. We also had to pay a cleaning fee which is an insult considering what we had. read more

This is a decent company with an honest owner. They are willing to work with their owners and renters. They were quite good at renting our cabin...filled the calendar. Only four stars because their cleaning is not the best; failed to meet our stringent standards. read more

Mountain River Lodge Shocked and really sad that this once-beautiful place has been so neglected. I was not expecting luxury, but at the very least I did expect it to be clean and well-maintained. Paying extra for an "event fee", I expected it to be event-ready: at the very minimum, the grass cut and the amenities usable. I am aware things are covered in pollen and the grass can quickly become over-grown in the springtime but apparently, I should have just planned around that. I was not expecting "hundred-year-old" cobwebs and "elderly" dust-bunnies as part of a "rustic" decor- the place looked abandoned. The e-mail check in reminder said "if you find anything not as expected or damaged please contact us so we can help make your stay with Georgia Mountain Cabin Rentals as enjoyable as possible." Don't expect a call back. I was so embarrassed and disappointed to have presented this place to my guests. I calmly and objectively presented these details, waited for a call back and was denied ANY compensation- not even a genuine apology. Too many other issues to list...to say the least, I feel ripped off. I hope this will help others from falling into this trap. read more

Worst cabin rental we have ever stayed in! Was there for a week and so happy to leave. To start with renting process was difficult, they do all on line and did not have a fax machine and would not mail a rental packet. We have rented cabins all over the mountains of Georgia,Virginia and Tennessee . This is by far the worst. When we arrived at the cabin after an eight hour drive the cabin was hot! Check in 4:00 pm office closed .Smart house,Thermostat locked at 79, no code to unlock. Office closed, called them left message. While trying to check in to restaurant, received call with 3 codes ,maybe one of them will work. If it doesn't call us back they said. So we were able to get thermostat unlocked. And by the way the thermostat was locked because the Internet was out! Oh I forgot to mention the phone was out too and cell phone hardly worked up on the mountain! So we went to bed! Out of cabin next day with our furry family member. Sunday evening we try to turn on big screen and satellite. Guess what they didn't work! I checked switch box all ok no power to tv! Also notice one of the lights on the deck did not work. So I called again. Received a call back from Paul. Advised me to go to back bedroom look under the switch box at the electrical receptacle and reset the the GFCI circuit breaker. Well that worked. But every time you turned the bottom deck lights on you had to go through the the same sequence! You know this happens to others all the time. But who cares not Georgia Mountain Cabin rentals! Meanwhile internet on a time or two. No telling how many times I was told to reset the modem! No telephone. Phone company came and worked on it, stated it was as good as it was going to get. That evening out again. Gone all day Monday to Braves game, home early hours of Tuesday morning! That evening we all noticed we were itching and had bumps all over us! Checked my dog, fleas all over her! My dog is a house dog, no fleas at home. She steps off steps to potter on command, rides in stroller when out and is very allergic to one flea! She had just been groomed by me and frontline plus applied the day we left home. Called office and told them they had a flea problem in this cabin .We were belittled and told they were not responsible for dog running in woods and getting fleas and chiggers. And stated you have been there since Saturday and you are now just calling about fleas.Said oh you were sitting on deck they were chiggers! I know a flea from a chigger and we were on a second story deck! Jessica stated she had called Terminix to come out and spray. Found out later she came out and sprayed. Stated she did not see any fleas or evidence of any fleas. That did not help. We purchase flea spray and sprayed deck and house ourselves. Picked fleas from my dog and gave here a bath. Her little belly was red and blistered. My husband and I had bumps and itching. Went to office and showed them our bites . They said again chiggers! No one every said I'm sorry, what can I do until I threatened to let the world know about them. They were going to give me my pet fee back, if you have seen it I have! Don't stay with this rental company all they care about is their self! If I could give rate lower than one I would! Save your money if you can't find some other place to stay,stay home! I retired the last of April,had to have surgery first of May and this vacation on June 17th was my celebration! read more

If could give they ass no stars, I would. Please stay away from this company. They are very very very unprofessional, and disrespectful. They are all about their money. They can careless if your not happy with the cabin or even if its there fault on giving you the wrong cabin. 1. They waited till the day of our arrival to tell us that the roads were covered in snow so we couldn't even get the cabin we paid for. 2. they gave us a cabin which was wayyyyyyy smaller than the cabin we paid for. 3. when asked to speak to the manager they told us "they will not refund us for the difference of the cabin price. 3. When arrived to our cabin the sink water was not running and we had no gas for the grill. The toilet was filled with iron. 4. when asked for maintenance they sent a neighbor over to assist, and he wasn't even the maintenance guy. We went 3 days without water and had to brush out mouth using bottled water( that is ridiculous) Cabin looked like it was not used in days... Stay away from this company. I am very big on customer service and I felt they did not do there job in providing great service. I will not be booking any more cabins with this company. I advise you do the same. We were told we will be refunded the difference, and today is Tuesday 01/23/2018 mind you we booked our trip 01/19/2018. We are still going back and forth with the manager. read more

What a joke....We specifically rented a cabin that was on the lake and hauled our paddle boards and kayaks 4.5 hours so we could use the lake. What a surprise that when we got there the dock was inaccessable and the wires that hold it inhibited you from putting in the kayaks and boards because you had to cross them. While the inside of the cabin was nice (even though one sink did not work and the toilet paper holder was laying on the bathroom floor...), the outside was a total mess. It took us an hour to clean the decks and outdoor furniture off to be able to use them. Then when they sent someone out to fix the dock, he noticed how tall the grass was and sent a lawn service out while we were trying to use the yard! Incredible!! If you are in the vacation rental business, you would think that someone would be checking the house out the day before to make sure all was ok....NOT HERE...Stay away from these operators....Is it possible to give 0 stars???? read more