Back in March we had our refrigerator serviced by this business. They responded right away and sent…read morea Technician out at the time they said he would be there. After diagnosing the issue we were given a fair price and a reasonable amount of time for the part to be ordered and repair completion. We had to make a couple of changes to our appointments, and they were extremely flexible with our schedule, and again responded very quickly. After the initial repair, our refrigerator started having the same issue again. They honored the 6 month warranty on their work and came back a day or two later to resolve the issue at no extra charge. They were very friendly as well. Great experience.

I called them in the morning, and they sent someone out in the afternoon. Anton was awesome. He…read morewas able to diagnose the issue very quickly and replaced the part just as quickly. He was also very nice and courteous. Highly recommend!

Vadim was awesome!! He did a great job repairing my front load dryer, which would not heat up when…read morerunning. He was very helpful and punctual, highly recommend!

Vadim came and did diagnostics and problem very quickly and this person very customer friendly. I…read morereally appreciate it.

I put in Yelp inquiry to have a repair done on my ice maker. Dmitrii responded quickly and was up…read morefront about any service charge. He is very competitively priced. I appreciated his being honest about not being able to service my model. In the past I've had company's come out to tell me they couldn't work on my appliance.. something they could have done remotely... and then charge me for the visit. I'll keep Frost Fix in my roledex for future jobs. Thanks, Dmitrii!

I'm rating a 2 only because I don't know what their actual work is like but I was slightly upset…read morewith Frost Fix when I had an emergency need to get a refrigerator fixed and I had called upon Frost Fix and another company. The original company I asked said they could not be there till Saturday (a day later) and if they wanted to get to the parts store that they would need to go to the parts store that day (Friday) to make sure they got the right parts. I then said I'm going to shop around and I'll call you back. I called Frost Fix at around 9am on Friday telling them I needed the refrigerator fixed, they asked me my address and number and then they gave me a time frame for THAT day Friday 4-6pm! I was relieved because that means I could get the refrigerator fixed same day! Well come 5pm I call Frost Fix and ask "Hey just checking on a time you would arrive?" And they stated that the location was way to far and they would not be coming out there. So at that point I had wasted the whole day and I could no longer call the other company to come Saturday since they were booked up at that point. I guess my point is, if you say you will be at a place please be there. When a customer shops around they are looking at a few things, timing, price, and quality of work. When you say you will be at a place you need to really make sure you can make it. Because there are other companies in the area that a person can call and if you state to a customer you will be there, they expect you to do so. Please just be more vigilant about that in the future. I cannot comment on the craftsmanship or quality of this companies work though.

David was fantastic. Amanda was easy to work with for scheduling purposes. Will use again for…read morefuture needs. Thanks again!

They were quick to reach out to me when I requested help and had someone at my house to fix my…read moredryer within 2 hours. David the technician did a great job - he was very efficient and friendly. I think they were a little expensive but I didn't mind paying a little more for high-quality, fast work.

WOULDA, SHOULDA, COULDA, SO WHAT?…read more You know what's annoying about people when they get angry with a particular service? Their tendency to start bragging about how much they would have or could have spent if only the company had better service. That is tacky and irrelevant, stop it and move on! Yes, they're pricey, they are in Alpharetta! Sometimes, it is just about location and some stores have a different pricing structure based on the surrounding area or address. If customer service is that important to you, make an appointment because they don't have sales staff on the floor, their staff is actually busy completing designs and processing orders. If you want a sales person on the floor, head to Lowe's. Yes, these stores tend to be very pricey because they are in business to make as much of a profit as possible and if they can get you to pay $7000 for that tub, they are winning! There are other options for purchasing kitchen and bath appliances, fixtures and accessories. However, if you don't want to spend the time really searching the various options and you don't mind plunking down the cash, this store just might be your ticket. I like this store over their competitor because they had a greater variety and it didn't read "pretentious". You might look up and see "Game of Thrones" and Cinderella sharing the same space, (lighting). When it comes to my kitchen and bath decor, it needs to be simple and clean in design. These are highly functional areas that must be calm, relaxing and free of visual clutter or bling. Showrooms are obviously designed to get your attention and they do because they have beautiful inventory. No doubt. I didn't see anything that caused me to get super excited so my search continues. ***When I entered the store, I was warmly greeted by the receptionist and signed in. I was told that there were no sales people on the floor but if I needed more information regarding an item, I could just let her know. I was then free to browse unbothered. ***Remember, if you know going in that you will require assistance, make an appointment. ***Don't feel obligated to purchase here, comparison shop like you do for everything else.

Me again! Well, now I have an actual review after having used Ferguson. Again, wonderful front desk…read moreservice. Pleasant as can be. My wife and I are renovating our basement and we came here to shop for bath fixtures and a bath tub. We met with a sales associate who was pleasant and somewhat helpful. But, I don't feel she did much in terms of service besides walking us around to the fixtures, pointing at them and, well, that's about it. We could have done that ourselves. Anyway, we told her all the items we wanted, including a $5000 bath tub. In total, we had about $12,000 in our 'cart'. We went home to confirm we had everything we needed. In the meantime, I decided to price compare before we pulled the trigger. Literally every single item we had in our cart could be found SIGNIFICANTLY cheaper elsewhere. So much so that when I told my wife the prices I was seeing, she couldn't believe it. After finding every item at Home Depot, Amazon, Kohler, etc, the difference was about $3700 in savings. Not only the fact that they are waaaaaaayyyyyyy overpriced, the sales associate was completely unresponsive to any email correspondence I sent her. I asked her questions multiple times through email and she just never responded. Surprising but after the price comparison, I never planned on buying from them anyway. If you're in the area, it's a nice place to go to look around, see things in person, be inspired, but as far as purchasing, you can find better deals anywhere else. I really can't understand how they justify their pricing when we live in a world where looking up competitor prices is literally at our fingertips.

BOTTOM LINE: Next time we need this work done, they will be the first people we call. I highly…read morerecommend this company. Victor and his team provided such honest and high quality work when cleaning our dryer vent, that we had them back out the next week to clean our air ducts for the house. He showed us clear evidence that neither the dryer vent or house duct work had ever been cleaned. Victor also provided different options on how we could move forward with ensuring our home was a safe and healthy environment. I highly recommend having Victor come out to your home, trusting that he will give you an honest and fair assessment of your duct/vent situation.

Victor has performed an excellent job on three separate technical issues requested by myself…read more His work ethic and accuracy are superb! He is a true professional and technician. His work is unsurpassed and the value that he creates for doing a job well done is extremely commendable. I can definitely state that he is honest and loyal to his customers when performing his work!

Called to schedule and installation of a combination Over/Microwave. Stated multiple times on the…read morecall it was remove the old unit and install a new combo unit. Quoted $265. Technician showed up today and stated the cost would be $524 and they would have to schedule two people to come out. Do not use this bait and switch company.

I called to get a technician to come out and look at my Samsung dishwasher . Their website says…read morethat they do work with Samsung appliances and also Samsung has them as their local service provider. The lady who took my call was very rude. She said they do not work with Samsung and when I told her that their website says they do, she responded that it was not her problem. This company should get a more professional person to answer the phone. Also fix the website so that other customers don't have the same issue. Would never recommend them

Dmitry was very nice and assessed the problem quickly. The rollers in my dryer were worn out. The…read moreservice call fee was less than other companies and the overall charges were very fair. I'll definitely be calling him again for other needs in the future.

Kenmore 70 Series Dryer Issue: Blowing cool air…read more Alex arrived within the designated window. He was friendly and professional (and wore a mask). He was able to diagnose the issue and complete the repair quickly at a reasonable price.