Think twice before trusting this practice I have a…read morecomplicated kidney situation. Initial visits seemed very positive but slowly deteriorated. When the doctor went on vacation he did not have a backup. Very poor communication even using their portal and returning phone calls. The doctor told me if I expected this I was told he could recommendation another urology doctor. I could go in more detail but don't feel it would be worth the time. Be aware that I did not feel any empath or timely concern for me. Bottom line do NOT seek medical care from this doctor!!!

The attention was consistent with the attention I received at the Johns creek facilityread more

Dr. Derek Prabharasuth and the staff are as good as they come. Very personable, technologically…read moresuperior to other urology practices, and flexible scheduling for office visits, surgery center procedures, or in-office procedures. This practice is part of Advanced Urology, who has offices in Snellville (main), Decatur, and Johns Creek. They also have a great patient portal available to all patients. I saw Dr. Prabharasuth in the Decatur office for a second opinion on a surgical need and a medical issue and he was far superior to the other physician I saw from another practice. The only issue is that for surgery, I have to go the Snellville surgery center because the Decatur surgery center is not in-network with Ambetter. NPWH=The office staff, doctors, phone operators, billing department, and everyone in between are RIDICULOUSLY nice. I totally recommend this group to anybody.

Dr. Patel is an amazing doctor!!! I am so happy that my primary care physician referred us to him…read more He has been a blessing. My husband had a terrible abscess that caused him to be admitted to the hospital for two weeks. I am very fortunate he was able to contain the infection before it could spread throughout his body. During this process Dr. Patel kept me informed and was a great sounding board. He made himself accessible. Words cannot express our gratitude. This is my first time writing on a blog but I felt compelled to go on record and tell everyone that he is the Greatest Urologist out there. I also want to give kudos to his staff. Thanks, Reginald & Michelle McCoy

What a horror show from unprofessional staff to a doctor who will bold face lie to you suspecting…read morethat you are uneducated. Stay far away from UGA in Stockbridge... you don't wanna go there!

I was never the type to leave review(s), but today is the day that I do! If I could give zero…read morestars, I would. I was referred here by my PCP as a new patient. My first appointment on 11/10 at 8:10 a.m. was a mess: the waiting room was packed, check-in lines moved slowly, and although I arrived at 8:00 a.m., I wasn't checked in until 8:50 AM. It's as if they scheduled everyone at the same time. A manager apologized and rescheduled me, promising a better experience next time. On 11/20, check-in was smoother, and I was seen quickly. Dr. Jabren was courteous and recommended surgery, but the visit felt rushed, given the significance of that surgical recommendation. What happened next is why I'm leaving this review. From 11/20 to today, 12/15, no one from the office has called to schedule the procedure, despite my multiple voicemails, near-daily calls with updates, and a patient-portal message that went unanswered. Kathy in billing was helpful in getting hospital approval, but the overall lack of follow-through on scheduling was unacceptable, especially with a note in my chart about a possible lingering infection. For comparison, Advanced Urology in Alpharetta with Dr. Kushan Radadia scheduled me within 24 hours of my first call, reviewed my prior records, took the time to explain the plan, and booked my procedure the next day, which is this week. Meanwhile, I am still waiting to hear back from Urology of Greater Atlanta as of 12/15. HA! As someone who reviews medical records for plaintiff-side medical malpractice, I'm acutely aware of how dangerous delays can be. I'm not a medical expert, but a lingering infection over months can progress and cause serious complications. My experience here reflected an avoidable delay in care and poor coordination. I'm grateful I knew to seek a second opinion and go elsewhere when I wasn't being cared for appropriately. I appreciate the staff who tried, but I cannot recommend this practice. I chose Dr. Radadia instead; even with an hour-plus drive, the difference in responsiveness made it worth it.

I had been dealing with significant pain for a very long time and had repeatedly sought medical…read morecare without getting a clear explanation. Dr. M. Shapiro at Advanced Urology Institute's Snellville location was thorough, attentive, and willing to investigate further rather than simply dismiss what I was experiencing. He performed the appropriate testing and identified a physical issue that finally gave me a direction for further care. After years of uncertainty, that was a major turning point for me. I also want to acknowledge his clinical staff. The person assisting him was genuinely caring, patient, and compassionate, and that made a difficult experience much easier. I am extremely grateful to Dr. Shapiro and his team. When a physician takes the time to listen, investigate thoroughly, and help a patient finally move toward answers, that deserves recognition.

Advanced Urology offers a full range of men's and women's health services. Piedmont referred them…read moreto continue to treat my dad. Everything went well from the ease of scheduling appointments to check out. The front desk staff was professional and prompt from uploading documents to getting him seen within 15 min of arrival Octavia, the nurse, was very sweet. She introduced herself and gave a bit of background about herself and the purpose of her role during his visit. She asked thorough questions and repeated his responses back to him for clarification. Dr. Shapiro came in 10 min after she entered the notes. He was very nice and polite. He asked follow-up questions that Octavia had previously asked for clarification on. He explained thoroughly why my dad was on specific medications and their role. He ordered bloodwork in which it was done in-house. He also ordered imaging (PET scan) and prescription refills. The Phlobotomist was sweet and funny! She and my dad hit it off well. She suggested he drink more water considering it was difficult to find a vein. My dad says well may I should have had a glass of wine! . She laughed and stated that it would not be a good idea As previously stated check out was good. On the way home I received a call from the office scheduling the PET scan. We were able to get the day/time we wanted. All in all, it was a very good visit! I'm very pleased with the staff and Dr. Shapiro. If you or a family member needs a Urologist, give them a call. From my understanding, there are other locations.

The office experience at Braselton was terrible. Nobody picks up the phone if you call, other…read moreproviders claim the same thing with this group. They constantly blame others for the reason they cancel, until you contact the "others" yourself and then the story changes. They cancelled my appointment with two hours notice, but if You have to cancel, they they bill you. There Office Manager treated a 93 year old man terribly in my opinion and the opinion of others who witnessed the interaction. I was told the Office Manager was out for the day......

My ex-husband was given a catheter in February. He was told it couldn't be taken out until he had…read moreprostate surgery...which he agreed to. Then, they postponed surgery FOR SEVEN MONTHS. Their excuses ran the gamut from Dr. Is on vacation to no operating rooms available at the hospital. My ex is 74, easily confused, non-confrontational and on Medicare. When I finally convinced him to let them know that I could speak to them, they suddenly found an OR available. Dr. Woo was careful to show me what a great job he had done, but when I asked about the damage that could have been caused by the prolonged use of a catheter, he quickly started blaming prostrate medication...medication HE prescribed! Fortunately, removal went off well and he is able to "void" so far. A lawsuit is still not out of the question for the pain and suffering caused by this neglect.

I had a doctor's appointment, but it was going to be a few weeks so they called me and told me they…read morecould get me in sooner with another doctor. He left the practice, so they sent me up with someone else, but it was going to be a while so I asked him to fill my Flomax. He didn't do it. I ended up with UTI and septicemia, and had to stay in the hospital for a week. And they could have got me in earlier but the doctor they changed me from originally wouldn't take me because he said I canceled on him. But it wasn't me that canceled it was the office that canceled . The left hand don't know what the right hand is doing in this office so please be warned .

My appointment at the lab this morning was enjoyable thanks to a stellar staff! Receptionist…read moreChrista greeted me cheerfully and could not have been nicer! Phlebotomists Phylichia and Charlette treated me like a king,as they always do: They made this old man feel younger than he is with their compliments and good humor! And Katie at Dr Blackmon's front desk returned my call requesting more information promptly and patiently answered my questions. In short, these employees provided me with an exceptionally pleasant office visit and I thank each one for their devotion to their work and for being warm and caring people!!

I had my first appointment with Dr. Cornell today. I was actually supposed to have my first…read moreappointment next week but I was in a lot of pain and extremely uncomfortable that Dr. Cornell and the office manager lady Kim went out of their way and accommodated me and brought me in today at last minute. They truly cared about me as a patient and as a person. I moved to Knoxville, TN about 2 months ago for work. I've been seeing my previous urologist in NJ for years for my urological issues. My urological issues are embarrassing to me and it is very difficult for me to find the right person I'm comfortable with for treatment. I couldn't find anyone in Knoxville that could help my specific issue and that I was comfortable with as well. I did some research and I found Dr. Cornell and saw he had lots of experience with my issue and offered the same kind of treatments as my previous doctor. At my appointment today I felt extremely comfortable with Dr. Cornell. I was surprisingly more comfortable with him than my previous urologist I've seen for years. He is very nice and listens well. He offers excellent advice. And his treatment was even better and more effective than my NJ urologist as well. I am doing so much better right now and I'm grateful. I have to drive 3 hours each way to see Dr. Cornell but it is worth it to me. He is now my official urologist and I will be seeing him regularly. I am extremely grateful and relieved that I found him. I highly recommend him to anyone looking for a urologist. Honestly I believe he is the best doctor and this is the best doctor office I've ever been to. Please check him out. He will help you. Thank you Dr. Cornell and Kim. - Christopher Neller

I was referred to Dr. Cornell by my internist, and I'm so glad I was!…read more I saw Dr. Cornell as a new patient today, and he and his staff could not have been nicer or more efficient. Once I got there and gave his office manager my paperwork, I only had to wait long enough for her to photocopy my license and insurance and start a chart, which took no more than 10 minutes. I was taken back quickly, and waited no more than 10 minutes again to see Dr. Cornell himself. Dr. Cornell was EXTREMELY thorough, and looked over my past history, looking for anything that could help him piece together a picture of what was going on with me; which I really appreciated. He answered every question (even if I accidentally asked more than once), made sure I knew exactly what was going on, and took as much time as I needed to understand his conclusions, course of treatment, and the reasoning behind it. Dr. Cornell listened and made sure he understood exactly what I was saying before coming to any conclusions or making a diagnosis. It was so wonderful to have a doctor that really listened and spent time with me. I cannot say enough about my experience with Dr. Cornell today.