I had been dealing with significant pain for a very long time and had repeatedly sought medical…read morecare without getting a clear explanation. Dr. M. Shapiro at Advanced Urology Institute's Snellville location was thorough, attentive, and willing to investigate further rather than simply dismiss what I was experiencing. He performed the appropriate testing and identified a physical issue that finally gave me a direction for further care. After years of uncertainty, that was a major turning point for me. I also want to acknowledge his clinical staff. The person assisting him was genuinely caring, patient, and compassionate, and that made a difficult experience much easier. I am extremely grateful to Dr. Shapiro and his team. When a physician takes the time to listen, investigate thoroughly, and help a patient finally move toward answers, that deserves recognition.

Advanced Urology offers a full range of men's and women's health services. Piedmont referred them…read moreto continue to treat my dad. Everything went well from the ease of scheduling appointments to check out. The front desk staff was professional and prompt from uploading documents to getting him seen within 15 min of arrival Octavia, the nurse, was very sweet. She introduced herself and gave a bit of background about herself and the purpose of her role during his visit. She asked thorough questions and repeated his responses back to him for clarification. Dr. Shapiro came in 10 min after she entered the notes. He was very nice and polite. He asked follow-up questions that Octavia had previously asked for clarification on. He explained thoroughly why my dad was on specific medications and their role. He ordered bloodwork in which it was done in-house. He also ordered imaging (PET scan) and prescription refills. The Phlobotomist was sweet and funny! She and my dad hit it off well. She suggested he drink more water considering it was difficult to find a vein. My dad says well may I should have had a glass of wine! . She laughed and stated that it would not be a good idea As previously stated check out was good. On the way home I received a call from the office scheduling the PET scan. We were able to get the day/time we wanted. All in all, it was a very good visit! I'm very pleased with the staff and Dr. Shapiro. If you or a family member needs a Urologist, give them a call. From my understanding, there are other locations.

Dr. Derek Prabharasuth and the staff are as good as they come. Very personable, technologically…read moresuperior to other urology practices, and flexible scheduling for office visits, surgery center procedures, or in-office procedures. This practice is part of Advanced Urology, who has offices in Snellville (main), Decatur, and Johns Creek. They also have a great patient portal available to all patients. I saw Dr. Prabharasuth in the Decatur office for a second opinion on a surgical need and a medical issue and he was far superior to the other physician I saw from another practice. The only issue is that for surgery, I have to go the Snellville surgery center because the Decatur surgery center is not in-network with Ambetter. NPWH=The office staff, doctors, phone operators, billing department, and everyone in between are RIDICULOUSLY nice. I totally recommend this group to anybody.

Dr. Patel is an amazing doctor!!! I am so happy that my primary care physician referred us to him…read more He has been a blessing. My husband had a terrible abscess that caused him to be admitted to the hospital for two weeks. I am very fortunate he was able to contain the infection before it could spread throughout his body. During this process Dr. Patel kept me informed and was a great sounding board. He made himself accessible. Words cannot express our gratitude. This is my first time writing on a blog but I felt compelled to go on record and tell everyone that he is the Greatest Urologist out there. I also want to give kudos to his staff. Thanks, Reginald & Michelle McCoy

Dr.Mally at Snellville location, is awesome! He is very knowledgeable for his profession. He cares…read moreso much for me as one of his patients, I'm thankful to have him for my doctor. He has an excellent nurse staff. They are all so kind, and helpful to me. This office returns call promptly... Thanks Advanced Urology... Dr.Mally S.Fann

BEWARE!!! I was…read morecharged $723 for a visit that lasted less than 5 minutes. I barely sat down before the appointment was over. All that happened was a quick conversation and I was asked to pee in a cup. That's it. Before the appointment, I specifically asked the front desk for an upfront estimate with my insurance (United Healthcare) because I didn't want any surprise bills. They told me the estimated cost would be around $243, which I paid upfront at the office. Later I checked my itemized bill and saw the total charge was $723. My insurance paid $0, and now I'm being billed another $141.57 on top of the $243 I already paid. So somehow a 5-minute visit and urine sample equals $723. What's even more ridiculous is I was told self-pay would have been around $275, meaning using insurance actually made the visit hundreds of dollars more expensive. This kind of pricing feels extremely misleading. If the office would like to publicly explain how a 5-minute visit and urine sample justifies a $723 charge, I'd genuinely love to hear it.

Over 40 years seeing three of there urologists…read more I have had very bad experiences with them, on hold for 30 minute's then a person just took a message never a returned call this happened April and May, was trying to get Dr Kemper to contact the insurance company for a prior authorization E males sent, their portal does not work, Really bad when a Dr does not follow up on the paperwork that he promosed, Tried first few days in June to see if I could get through, sent an E Mail to the CEO and he did not respond. So after all the years I've been with them 30 years I now at 83 think I need to find another urologist Ga urology is going down the tube, in my case I had an uncaring urologist. Art

made this appointment after waiting for one they cancelled in June. get there no one advised me…read morethey moved. the people in that office that moved in had papers made out to give to patients for their new address.. got to the new office and was advised it was cancelled because dr. was in surgery. I said why did you not let me know. she advised they call me and texted me. I asked what number they gave me my old home number I had taken off more then a year ago..I never got a text from them . if they were texting my old home number .they had my cell as my means of correspondence. I called my called my old number the new owner answered and she did say their were calls from a doctors office. .this is plain incompetence. you wait for ever to talk to anyone. .you want to hire these young people that could care less and advise me how many times thst called a wrong number never once looking further. you walk in you have two young teenagers . I am at the point where looking for a new doctor might me the best.so sad you have office people that lack professionalism. but the doctors are great . these young ladies need to know looking at a screen telling me they texted me many times were not even doing it to the correct number. I called at 415 pm recording said office was closed so now you have my written complaint

We went in for my father super pubic tube change and the nurse had the wrong tube. I asked her to…read morechange it and after she saw that I don't give up she changed it but still a wrong color. I told her it's wrong and she called in a different nurse. Of course she put the wrong color one and before you know it my father is bleeding. .I asked her to put the write one on and she did. Thank God for that but he's still bleeding so we're going to have to go to the hospital now. I'm very disappointed.This is the second time happening.Next time I will walk out.

This review does not concern the staff, but rather the office environment and sanitation / public…read morehealth issues. Georgia Urology in Conyers, Georgia has all fabric chairs and carpeting in the waiting room and clinics. Urology deals with urinary and bowel issues from cancer and other causes. This means that patients are going to soil the chairs and carpets, and they have. Not one chair in the waiting room was not stained as well as the entire carpet. There is a faint urine smell. Northside Hospital has an extensive Urology Department and has clean and sanitary waiting rooms.

Not trustworthy. Go anywhere but here. Waited for 1 month for an appointment with dr nyhoff from…read morea referral. When arrived passed off to physicians assistant who didn't look at referral information. Stuck needed in arm to take blood. Decided against it. Supposedly had consult with dr nyhoff who looked at referral blood results and determined nothing wrong from that. Later discovered blood in urine but never told. Terrible experience

I'm not sure what happened with the other person who reviewed Dr. Nyhoff, but he is the best…read more I've been here 2 times already and the staff and Doctor is awesome!! The wait time is minimal and the doctor was recommended to me by 3 different people plus my primary care doctor and for good reason! Great place if you have urology needs! Highly recommend!

While staff was polite and friendly, they are unable to handle any exceptional situations. I…read moresuspect a management issue. If you have any sort of urgent health issue, I recommend another practice. I was referred here from an ER, and I would recommend anybody with similar referral to pick a different practice.