Drew goes the extra mile! He and his team are committed to great service and his staff are super…read morefriendly and great to work with! Best insurance agent I have ever worked with.

We have been with Drew Niess and his team at Allstate for over 8 years. Their commitment for…read morecustomer service is outstanding, follow through is unmatched. We are extremely happy with this agency and their team. Looking forward to many more years.

I actually bought a policy from Tyler a month ago & I've called him with questions almost weekly…read moresince then and he is still as pleasant and helpful as he was when selling me my policy. No one likes buying insurance but the agency took care of me and quoted a fair price for great coverage. I recommend giving them a call.

Daniel Mundy from State Farm is the best. I was looking for a Insurance company that could find me…read morea great rate, excellent coverage and have great customer service. He was so kind and patient. He found me a great rate, between my home and auto he saved me about $1700 a year! Thanks Dan!!

EJ was fantastic In helping me get the plan that fit my needs. Was extremely helpful in explaining…read morecoverages to me as well. I look forward to working with EJ again in the future

We have been directed to use this insurance company by a mutual acquaintance, and for our home and…read moreautomobile policies we have found this to be extremely competitive and sufficient for what we need. We have been dealing with many folks in the office, but lately I have been involved and we have worked with Robert Parker on finalizing our insurance needs and policy questions. Robert has been thorough, timely, and supportive and we are grateful for their work to get us exactly what we need for peace of mind. Thank you Robert and the rest of the team at HN insurance services for keeping our minds at ease about potential issues moving forward. We feel great about our decision!

This is about one insurance agent (Marc Kogan) only and may not represent the company as a whole…read more I hired Kogan as my insurance agent in the middle of June of 2017 and was told that my policies would take effect per 7/1. On July 13th my mother passed away (!) and I was about to travel to Europe for her funeral and didn't want to leave my family behind without ID cards so inquired about this since I didn't receive any proof of insurance yet. (!) However, when on July 17th (over one month after my signatures) I still did not have any proof of insurance or binder or anything, I was worried and asked a few times about a status update. Especially after my mortgage company started to notify me about the absence of any insurance. Where I expected some helpful customer service, especially in light of just losing my mom, I literally received the most unprofessional and embarrassing e-mail from him that I've ever seen from any service provider. It was sent at 12.32am (!), had no salutation and basically, I'm paraphrazing' told me to stop questioning him, shut up and just believe him because he 'knew what he was doing'.... (this is no joke, this really happened) Needless to say that I will never to business with Marc Kogan again. He now transferred to Harry Norman Realtor Services, I believe.

On 1/19/26, I received outstanding customer service from Barron…read more I called in order to make a payment, and Barron was very courteous, patient and attentive during our conversation. In addition, during the call, I asked Barron if there were any discounts that I could obtain to reduce the cost of my monthly payments. Without any hesitation and with a cheerful tone in his voice, Barron quickly reviewed my policy, and he provided me with detailed information! You did an awesome job Barron! Thank you again for your assistance!

Called State Farm regarding policy and Jordan was so helpful. He went above and beyond on helping…read moreme. Highly recommend.

I have been a customer of the Tom Crawford Agency for almost a year now and I feel like I need to…read moretake a moment to give recognition of how wonderful Tom Crawford and his staff are at American Family. When I first called for a quote I spoke with Lance and he was so nice and knowledgeable and made it easy to understand insurance. I am so glad I made the switch to American Family! Not only did I save money on my insurance but I got a team of helpful and caring people. Thank you so much!!!

Mr Strickland... Dallas... is very personable, and professional! My family and I really enjoyed…read moreworking with him. He took his time in listening to us, our concern's, and found us a plan, that fit's us! I can't recommend Dallas enough!!!

These agents sound extremely helpful, but I want to warn you about the experience you'll have when…read moreyou need your insurance company most. The whole ordeal of processing a claim is more than a nightmare. I was hit in Atlanta by a Nationwide customer (I live in Marietta). Their client was found liable, but the company's customer experience and the lengths they go to nickel and dime you is insane. We tried to get ahold of our adjuster after the wreck. We never heard back and left two messages on his voicemail. He eventually called back, after 8 pm, and yelled at us for at least 15 minutes (I started timing it) because we left a second message after never hearing from him. After taking our statements he told us we had to move our car from the tow lot within 24 hours because Nationwide will charge you holding fees after three days. He then yelled at us again when we tried to clarify where the car needed to be towed. With no ability to get ahold of our adjuster, I set up to have the car towed from the lot (it was totaled and couldn't be driven). Nationwide hadn't looked at the car yet because they assigned it to someone on vacation and after much pressing and being literally yelled at with a raised voice for over 20 minutes, I found someone at Nationwide who said he'd help get the car looked at and towed to the Nationwide site. Long story short, over a week after our accident, the tow yard let us know that the car was being considered abandoned because Nationwide never showed up despite their promises (we were also told we were being charged). We also had to send our adjusters the police report and other things to facilitate the process because they weren't working on our claim. Basically, the company did everything in its power to delay looking at our only car and told us they wouldn't pay for rental expenses. We still have not been reimbursed for travel expenses from the accident home even though the Nationwide wreck line told us we would be if their client was found at fault. As you can imagine, the Uber cost was high coming out of Atlanta to Northern Georgia. So here we are, no car, paying for a rental even though they accepted liability. They use CCC which undervalues your car. For example, the comps they used had over 50k more miles than our car and didn't include our Special Edition features. When you try to send comps, they ignore them. We have been without a car for over a month, have been given prices for cars that don't match ours, and have been yelled at multiple times. Also, I've spent at least three hours per day for a month dealing with Nationwide representatives, only to get my property and health valued at next to nothing. You also have to work with them on Pacific Tine since they are all in AZ, meaning a lot of work time is eaten up. I am still struggling with health-related issues from the accident (which makes all the yelling even worse). Also, they don't accept Bluebook values. They don't accept similar cars unless they come from CCC, whose compatible vehicles aren't even on car lots - we called the lots to see if we could buy the cars. If you have special features, forget it. They are valued at nothing. We had less than 1k miles on brand new tires. We spent $700 and they offered us $25 because our tires were in exceptional condition. Good luck collecting fees for taxes or added value for things like AWD or special edition features because apparently it doesn't snow enough in Atlanta to make those valuable. Nationwide is not on your side. Use this insurance at your own risk. You won't be covered and they will undervalue your time, health and property.

Ric Frost runs this office and he is the best. I have worked with many insurance companie and…read moreagents and we have been very pleased with Nationwide and extremely happy with Ric as our agent. He is very buttoned up plus has a great sense of humor.