I called yesterday to see what I needed to do to get a vehicle. I did an online application over…read morethe phone. Before you know it I was told to bring my current pay stub in the next day. So when I brought my paystub in it only took a couple of minutes and I was told that I was approved for a vehicle. I was so amazed at the friendly service. I would highly recommend to anyone looking for a vehicle.

Everything was good when they were trying to get me into my car. It's year 2018 now, and the car I…read moregot from them is a 2015. I HAVE ONLY HAD THIS CAR FOUR MONTHS NOW. Last month (month 3), the serpentine belt broke. And today, my a/c just went out. It is going to be in the upper 90's all week and feel like hotter. Thanks, Carn!....for this whack car that you promised is soooo good. Oh and Kaila is unprofessional!! She tried to hold an argument with me about my tag via text message from her work cell phone. I stopped reading and responding. They were in the wrong and she was adamant about trying to prove me wrong about my tags that were sent to their establishment PER THE TAG OFFICE (I spoke with different people on different days to ensure info was correct & everyone was on the same page). After the text foolishness, I went to pick my tags up....Kaila tells another associate to tell me that my tags weren't there. I don't believe that one bit. I don't trust anyone there now. No one.

Omar's keeps asking me to take down a review I left after purchasing a truck from them onl 2 1/2…read moremonths ago. I spent all summer cutting grass and weed eating and did without to raise money for a truck. 19. 500 for a 14 Laramie. The next day I had the truck the check eng light came on. AC valve. They did replace this. It has an exhaust leak that I keep getting the run-around about. Week later I had to replace the brakes and rotors. Two weeks ago I got pulled over for having ( unaware) blue fog lights!!! 220 dollars ticket! They sold me this !!!! Guess what I'm doing on this Sunday morning? Replacing a ducking cracked radiator!!!! You cannot make this shit up! Don't go to Omar's!!!! If you're foolish enough to be brave, bring an excellent mechanic with you!!! Guarantee your OTD price won't be all you end up paying!!!! I had to give one star or it wouldn't let me post this review

Everyone in the office was very nice and helpful. Left my wallet in the office and Omar brought it…read moreto me himself haha awesome guy! Great experience and got the truck I wanted.

Customer service was great, I called, bought vehicle in, gave my vehicle warranty to Customer…read moreService Rep, dropped vehicle off and was contacted the next working day to inform me that my vehicle was ready. I am thankful that it was under warranty, I am more grateful for the promptness. Again, the Customer Rep presented a kind of known me for a while personality, dignity and respect and that within itself gave me confidence. Thank you for your service...

WOULD NOT recommend using this dealership. My husband and I have had an awful experience here. Our…read more2016 Chevrolet Silverado 3500 Diesel was taken to them for repair, via our warranty company due to a CP4 failure, resulting in us needing a full fuel system replacement. Our truck was previously supposed to be taken care of by another mobile repair company, that ended up not completing the job, leaving the fuel system partially taken apart. The dealership took on the case, knowing this, in agreeance with our warranty company that they would be paid for the repairs. One of the biggest problems is the complete LACK of communication from this dealership. We knew it might take some time to complete, as they stated that they only have one diesel mechanic at this location. The problem is that hardly any communication happened between the time the truck was in their possession, to the time we picked it up, that didn't have to be initiated by US! As the consumer, it's the DEALERSHIP's responsibility to reach out to us to resolve problems, give updates, etc. Not ours. The dealership & the warranty company came to the final price decision on the initial reason it was brought to them. We were told what we would need to pay. The work began. Months later, after many calls and inquiries BY US... the warranty company let us know they paid the dealership. & then TEN DAYS LATER, the dealership finally calls us to let us know the truck is ready for us to pickup. At a MUCH higher price than agreed upon might I add - a $4,000 difference that the dealership ended up removing as that price was not what we were told. We come to pick up the truck, and upon arrival, we notice the front bumper of the truck (which is made of steel), is damaged. It was not like that the day it arrived at the dealership, because we have pictures with timestamps/dates that show how the truck arrived. We spoke with Don & Mike Jones about this, the men who have been handling this case along the way. They agree that the truck was damaged in their possession and that they would take care of it. We were advised to get an estimate for the repairs to submit to them (because we live in South Carolina & they are in Georgia). We get the estimate from a shop here in SC on 2/2/25. We submit the estimate via email on 2/3/25, as well as us TEXTING Mike to make sure he knows we submitted the estimate via email. Since then, it has been radio silence. We have tried calling to get updates, and plan the next steps for them to repair the truck as THEY are the ones who damaged it. And have heard NOTHING. If you want things done in a timely matter, DO NOT GO HERE. If you want honest, straightforward customer service, DO NOT GO HERE. It is unacceptable as a consumer who has paid you THOUSANDS of dollars in repairs, only to now be given the run around due to the poor and careless treatment of our vehicle. We will be filing with the BBB. CUSTOMER BEWARE!!!!

I had a wonderful experience and the staff was very friendly and helpful thank you so much...read more

False advertisement...they do not have 500 down cars. I called and was told they don't have any 500…read moredown cars.. very scammy

Several months ago I bought a Lexus for my wife. At the time we were told the car had a small…read morescrape on the left front fender which had been repaired. I looked at it and couldn't see any defect. Later, my wife went to a carwash. The wash peeled off some paint from the left front. I took the car back and delt with a young man named Daniel. I half expected to have to argue. I was wrong. He immediately took responsibility and fully owned the problem. His manager had to inspect and approve the repair. On his inspection, he noticed a slight mar on the hood that I had missed. Without me asking, they approved sending the car to a body shop to totally strip down the fender and hood and repaint both. We were given a rental car, at their expense. Most reviews never refer to how a business handles an honest mistake or error, unless it is to chastise the business. However, if our words of criticism are to be taken seriously, then our words of praise for customer service must be spoken as well. Over the past 20+ years I have purchased many vehicles from CarMax. This was the first time I had to take a problem to them. The way Daniel handled this issue has reinforced my confidence in CarMax.

I bought a used van one year ago and have had nothing but mechanical problems with the van. I also…read morebought the extended warranty through Assurant Vehicle Warranty. Carmax has been too busy, appointments are 2-3 months out for a repair through the warranty. The only repair shop that accepted Assurant was 1 1/2 hours away from me. I had to file a formal complaint against the repair shop with Assurant the mechanic did such a horrible job with a simple repair. I have had to use outside mechanics to fix the repairs. However, Assurant finds every loop hole possible to deny a claim. I don't believe Carmax did their 125 point inspection on the van I bought. Had they done the inspection, the short in my van would have been discovered. Instead, I have had five breakdowns requiring immediate towing. Carmax service department has not even returned the last few calls I made trying to get an appointment for repair under the warranty. I find the majority of mechanics do not wish to deal with Assurant Warranty as it is too time consuming and the representatives have been rude and not well trained and are quick to deny coverage. I bought a car in Los Angeles from Carmax and had a great experience. However, this Carmax in Augusta, GA, does not even come close to the same standards.

Ashley at Enterprise Car Sales of Augusta Helped me get approved for a car really quickly and I was…read moreable to drive off the lot with my new car the day of my appointment!! Highly recommend!!

First the Good: Deana (sales) was awesome to work with. Now…read morethe Bad: The car we bought was in for repairs within 2weeks and the Assurant warranty that we purchased (claim associates) made it VERY DIFFICULT and tried everything to not pay the claim. Eventually they paid half I feel as though we were ripped off. You only get 7 days to return the car. Carmax gives you 30 days. Lesson learned

Very upset! Bought a jeep patriot in August. Everytime I called up until last week to get the…read morepaperwork to have my old plate transferred I'm told its not in yet. Temp tag expired so Tiffany did put a dealer plate on, however that tag expires this coming month and no one will answer the phones no matter who or how many times I try to call. I'm not going to drive something I can't have legally registered!!

Very hesitant because I thought it would take a long time with the purchase. I was wrong. Matt is…read moreawesome and honest. He was helpful and courteous though the entire process. I suggest that you come see him and let him use his expertise in selecting a vehicle. Once I made a selection, on to the paperwork. Tiffany made it easy and quick as possible. Less than an hour.....I was riding. Matt and Tiffany are courteous and will help you with your vehicle selection. Great vehicle selection and honest staff.

I just purchased a new minivan from Allen Baer and would highly recommend him to anyone I know. He…read moremade by buying experience quick and easy, listened to what I wanted and made it happen! My family is in love with the new ride and if we ever need another vehicle my first choice will be to contact Allen! My family and I have be loyal Gerald Jones Customers for well over 35 years and will continue to be so. The finance process was quick and painless as well Marc did and amazing job going over the details with loan and couldn't have been happier with my experience over all!!!

If I could give them a zero, I would!…read more I am writing to express my extreme dissatisfaction with the service I received at Gerald Jones Honda. Due to my experience, I would not recommend this dealership to anyone. After my vehicle stalled on Washington Road due to an auto start/stop failure, I brought it to the dealership. Despite my prior research identifying a specific recall and extended warranty issue (23-009) related to my Honda Pilot, the service department failed to address it. They performed two service bulletins (23-008 and 23-010) but ignored the warranty extension. This oversight led to a dangerous situation while I was traveling on I-95, where my vehicle stalled in traffic and failed to restart. Upon returning to the dealership, the staff refused to acknowledge their failure to complete the necessary service bulletins or address the rear suspension recall. Furthermore, the Service Manager, Colby, was unprofessional and dismissive of my concerns. The dealership subsequently attempted to charge me $1,900 for a starter replacement that is directly covered under the recall and extended warranty. Given the lack of accountability and the safety risks caused by their incomplete service, I am deeply disappointed in the quality of care provided by this dealership.