I feel so frustrated and foolish for not moving to another office sooner. With all the negative…read moreexperiences I've had here, I honestly don't understand how this place is still operating in the healthcare field. I expect healthcare professionals--whether doctors or staff--to have compassion and care, but instead, all I've encountered is rude, unprofessional behavior. Sometimes I wonder why I'm treated this way--do I really seem that naive or stupid? But after reading other reviews, I realized I'm not alone in feeling this way. Let's talk about appointments. Is it normal for a doctor's office to never answer the phone? Even the designated texting number for appointments doesn't work. I've tried texting, but no one ever responds. So, am I supposed to physically go there just to make an appointment? Imagine living far away and having a busy schedule--how is that even feasible? There was a young girl, who I believe is a newbie MA, and she was trying to draw my blood. She seemed really nervous about it, and honestly, I could tell something wasn't right. As I watched her, she actually yelled at me to look away, saying that if I was looking at her, she couldn't focus. I asked to have someone else do it, of course she gave me a rude attitude and walked away grumpily. It was such an unprofessional and uncomfortable experience. There're a lots problem for me with this office during the time I were patients here but the last visit was the final straw for me. I went in, polite as can be, to ask about my blood results and to request a copy of my chest X-ray. The receptionist barely acknowledged me and acted so condescending. When I asked about the blood results, she just muttered, "Normal," without even looking at me. It was shocking how rude she was. I've since moved myself and my family to another clinic, and I've been telling everyone I know to do the same if they're experiencing the same frustrations. I've even helped some people switch doctors. This place has been the worst experience for me, and I wouldn't wish it on anyone. Please, avoid this office if you can and find a better option! Extremely poor customer service, unprofessional and uneducated medical assistants, and rude behavior from both the doctor and staff. I know the office staff probably never reads feedback, which is why they continue to operate this way after so long. But I hope my review helps others who are looking for a family doctor and steer clear of this place :)

Very Very good Doctor she took care of me and she listened they are a good family of Doctorsread more

I was fortunate to work with Dr. Kater in my early days of nursing. He was an amazing doctor who…read moreeventually became my primary care physician for me and my family. I referred countless people to him over the years, and he was amazing even if they didn't have insurance. He was fair, kind, and a highly competent doctor. He is missed greatly.

How I wish he was still practicing best primary care physician since he retired I have not been…read moreable to find a doctor who cares more about me my husband and my children he always explained everything so that we could make an informed decision decision never felt rushed and he was so caring we miss you doctor Kater

Knowledgeable & Caring staff , fast service , clean clinic. Through records .Would recommend to all.read more

Completely unacceptable experience. This clinic wasted my time and then took no accountability for…read moreit. I booked an annual checkup with Dr. Susan J. Taylor through the online portal about three weeks ago. I am a new patient, and I entered all of my information during the booking process. At no point was I told that Dr. Taylor was not accepting new patients. Despite that, the system still allowed me to book the appointment, sent me through the process, and confirmed it. I chose Dr. Taylor at the Adams Avenue location very intentionally, because she is one of the few medical doctors there and many of the other available appointments appear to be with physician assistants. I arrived on time for my 10:00 AM appointment only to be told, after the fact, that I could not be seen because she does not accept new patients. That is not the patient's mistake. That is the clinic's mistake. A competent medical office does not allow patients to schedule appointments that were never going to be honored. A competent office does not wait until the patient is physically standing at the front desk to finally mention a restriction they should have disclosed from the start. And a competent office does not treat a patient's time as disposable because their own system is broken. This clinic needs to take responsibility for its own failures instead of pushing the consequences onto patients. If the online portal is inaccurate, fix it. If the staff knows certain doctors are not accepting new patients, stop those appointments from being booked. If management is aware of this issue and has done nothing, that is even worse. Patients should not have to pay for this clinic's disorganization with their time and energy. This was careless, misleading, and deeply unprofessional.

Awful service, extremely rude office manager, very unprofessional! Do not go here! Anywhere else is…read morebetter.

This doctor has absolutely no medical ethics and doesn't deserve to be a doctor! He completely…read moredelayed my dad's treatment. My dad had a severe, persistent cold with recurring fever -- his symptoms were very similar to pneumonia. I told the doctor he should do a CT scan to rule that out, but he refused and said it was "just the flu." Later, we went to the ER and my dad was diagnosed with pneumonia! What a heartless doctor -- if you don't have the skills, you shouldn't be running a clinic!

Best gynecologist and medical physician. We miss him. An intuitive physician and natural in the…read morefield. Thank you Dr. Santella for your service and dedication.

Dr. Santella has been my Doctor for 25 years and hopefully for many more. He and his staff are…read morewonderful. He has seen me countless times when I was uninsured and didn't have payment over the years. Has made sure that all my medical needs have been met and that I had the always had my medication to treat my health concerns. He has always been very thorough, kind and I appreciate all the years of excellent care that he and his office have given me.

Planned parenthood is great, offers great services. I gave…read more3 stars because they don't honor appointments. I got here a few minutes before 2pm because my appt was at 2:20pm and they said they couldn't check me in until 2:20? Which I think weird but okay because maybe that's how their system works but then there was like 2 walk ins and they somehow ended up getting in before me? It would be no issue if I didn't have a life but I have kids I have to go pickup and it's honestly just frustrating and an inconvenience to schedule a time and then not being seen until almost an hour after. Regardless most of the staff is friendly and again services are great.

I am writing this review as I sit in the waiting room and I have yet to be seen by the doctor. I…read morescheduled an appointment for 9:40am and it's currently 11:25am... they told me the doctor is behind and won't be able to see me for another 30 minutes and I can reschedule if I like. I don't have time to reschedule or come another day that's why I made an appointment. Thanks so much.

I came to this location towards the end of the day as a walk in because I was struggling to get…read moreauthorization for an anxiety medication refill over the phone, before I leave for a 10 day vacation in 4 days. Laura (PSR) and Isabel (PSR coordinator) saw me in distress and very kindly helped me see a provider almost immediately. I didn't have to wait long at all, and I really appreciated their patient and helpful demeanor. I truly felt taken care of and I am so grateful for them, as well as the nursing staff and provider who saw me.

Super crowded, parking lot very limited, you have to figure out which lines you need to stand on,…read moresince there are at least 3 different services here from women health to adult clinic and something else, at least you can get an appointment here, and hopefully they won't be canceled like some of the reviews I read. Well, I landed one appointment in 2 more weeks which is the earliest one. So far all the appointments for my wife are kept and scheduled ahead of time, but be aware that each visit you will see a different person, nurse, doctor, practitioner due to the nature of this program. You don't have to come super early because unlike other clinics they won't see you early until it's your time, so avoid waiting in the lobby for too long

My dad got assigned to this Dr. per his insurance, at first he was not so sure just because his…read moreEnglish is not fluent however he decided to give it a chance. I called to make him an appointment as the conversation went I felt comfortable with the woman helping me set up the appointment very understanding and helpful. The day of his appointment he was nervous not knowing what to expect, let me share with you he walked out the place super happy!! My dad's main language is Spanish so he was afraid he wouldn't be able to communicate his problem correctly to the Dr. he is so satisfied with the attention he received, all the help he got from the nurse she took her time to help him fill in paper work, blood test and to assign him to a pharmacy. He also shared with such excitement that he felt the Dr's. care to help him and guide him. Extremely thankful and satisfied!

I don't know who's more incompetent, the staff or the doctor. These people don't know their right…read morehand from their left. Needed to go to a primary care doctor to get a referral and was assigned to Dr. Truong. Told me I would get my referral in a week - a week later, they still hadn't set in the referral request. I finally get the referral and make a call to schedule an appointment - the referral doesn't take my insurance. The second referral isn't accepting new patients. Over a month later and I'm still waiting. At my first appointment, whoever took my blood draw poked me in both arms and couldn't get it right until someone helped her. At the follow up, the place was closed when I showed up for my appointment at 9.

Staff at Perlman Clinic are a delight!…read more They are alway so professional and well dressed. It is a real pleasure to have a medical staff that you have the utmost trust in caring one's health. Well done.

Called clinic 7.30 as I knew I had an infection amd was in pain. They booked me an appt with a…read moredelightful PA who saw me at 8.30 , prescribed the meds I needed and I feeling so much better. They were organized, helpful amd really helped me when I couldn't reach my primary physician. They are close by, parking a conch amd I was really satisfied

I was one of those that thought D.O's are just as good as an an MD... no she doesn't care about…read moreosteopathy. she didn't get into med school to become MD's for a reason. Dr. Cheffet was extremely diminishing of parental rights. She was pushy and disrespectful. And eventually threatened me if I wouldn't vaccinate my child in her practice under a vaccine schedule (that is now obsolete). Did you not get your big payout for the percentages of patients you vaccinate??? I might've messed with her percentages so she retaliated by breaking my HIPAA rights and reporting me for " negligence" to CPS. We took my son to her very regularly. He got support for every need. She doesn't respect parental rights. I wouldn't be intimidated by her. We have a medical exemption because my child has a very high allergy Profile, neurodivergent and high risk for adverse reaction.. At one point she said there was no risk in vaccinating so I said I would agree if she would sign to be Financially liable, if there were any adverse effects. of course she refused.... Hack of a "doctor". Deplorable ethics. I hope she gets the karma for all those parents. She intimidated for her big vaccine payouts. She's going out on now. I'm gonna report her to the medical board. Gross.

Dr. Cheffet (pronounced Shef-it not She-fet) is a great pediatrics doctor. I take all three of my…read morekids, ages 10 months, 4 years, and 7 years old, to see her since we have moved out to San Diego. If you like the type of doctor that isn't in-n-out, she is the one to see. She takes time to hear out any concerns you or the patient may have and does a thorough examination in order to address those concerns. Dr. Cheffet is also very knowledgeable in sports medicine, although, she is not a sports doctor, she does know what she is talking about. She also is an Internal Medicine doctor. So, if you are looking for a doctor, come see her, she is awesome! Dr. Cheffet is no longer at this practice, but I hear she has relocated to another one still in town. If you're lucky enough to find her you won't regret it.