Luckily, I have not had to have a car in a body repair shop for about fifty years. That came to an…read moreabrupt end recently. I dreaded finding a collision shop and went to Caliber on a recommendation. I could not be more pleased. Very friendly staff that made the experience a pleasant one. I was kept abreast of the repair process pretty much daily and my car was ready in half the time that it was promised. The quality of the work is excellent and best of all, they stand by their work. Had a minor issue after I picked it up, called them and they ordered the part, when the part came in my car was was fixed in a half of an hour. Could not be more impressed in the overall experience.

Blown away! Took in my car for a quick estimate for some minor damage. They ended up repairing my…read morecar at no cost. Caliber Collision Merrillville is all about customer service from the secretary Veronica who runs the front desk to the estimator Amanda who was so informative and definitely knows what she is doing! I will definitely be recommending all my family and friends here! Thank you, Caliber!

I accidentally scraped my Toyota Highlander pulling into the garage. I took it to Hiratas Body…read moreShop in Lowell and I can't believe what a great job they did! My car looks brand new! I never write reviews but I have to give Dave Hirata pat on the back for this. Great job!

My daughter took her truck there and got an estimate last October to get damage fixed to her…read morevehicle. She saved the money up to get the work done and took it back in again in April to see if the quote was still good. They did a new estimate and the quote had changed a bit, but that was okay. We called there to make an appointment to get her truck in to be repaired. They said somebody would have to call us back to schedule. We waited over 2 weeks. Nobody called. So we called again, and once again, they told us that somebody would have to call us back. And it's been about 3 weeks, and nobody has wver callwd us back. Horrible customer service. Apparently, they don't need the work or want it. So, we have chosen to take our vehicle elsewhere.

I purchased a set of four Michelin cross-climate tires online and scheduled an appointment for…read moreinstallation, order number 48637388. I arrived three hours early, hoping to avoid any delays. However, as soon as I stepped inside, Lyle informed me that I was fortunate to have come in early because they wouldn't have time to perform my alignment if I had arrived at my scheduled appointment time. Twenty minutes later, Lyle approached me again and revealed that there was only one mechanic available, and he might not be able to perform my alignment. I explained that I recently had suspension work done on my car and couldn't drive away with $2000 tires without getting an alignment. About fifteen minutes later, Lyle approached me again and requested the wheel lock key. I informed him that my wheels don't have wheel locks. He insisted that my lug nuts required a special key and then told me that there was nothing he could do and would issue me a refund the following day because there wasn't a manager in the store. I requested a receipt or some form of documentation to confirm that I was getting a refund, but he instructed me to leave the store. I went to Discount Tire just to double-check if my lug nuts required a special key, and they confirmed that my lug nuts are regular 17mm socket and that it's not advisable to trust someone who doesn't know that to work on your car. I also visited Mercedes of Schererville, and they provided the same information. This is the second set of tires I've purchased from Belle Tire, and I will never spend a dime there again. I will strongly advise everyone I know to avoid dealing with them for their vehicles. The next morning, I called to speak to the manager, but they informed me that he's still not in and to try calling at noon. The lack of a manager's presence explains Lyle's behavior and lack of customer service. At the end of the day, I'm glad they didn't work on my car. I can't even imagine the corners they would have cut if they had done the work. I also found the tires for $120 cheaper at the Tire Barn and had much better customer service. They were actually persuading me to do other services, not the opposite.

This is my favorite belle tire! The guys here are very realistic with timing and get's the job done…read morewell. Thank you!!

Caliber Collision just complete repairs on my car. It looks great again. They were very helpful…read morewith the entire process. Communication was excellent. I knew where I stood at each step. To top it all off, the work was finished ahead of schedule! Great local business with a great staff.

Caliber was able to get us in right away and the repairs look great. Kacey is very knowledgeable…read moreand was in contact with us on the status of the repairs each day. I can't speak highly enough of the customer service and will continue to recommend this business!

Amazing service. My cracked windshield was repaired quickly. I can barely see where the crack was…read more The repair man was efficient and personable.

Mediocre job. Terrible warranty and customer service. I contacted them to replace the windshield in…read moremy 2024 Frontier. They damaged some of the trim and installed the moulding incorrectly. When I called to have them come back to fix it, they sent the same tech who screwed it up in the first place. He said, "that's just how it is, nothing I can do." So, now they won't fix it properly. Stay away from these guys, they will damage your car and not honor their warranty.

I was hit by a deer and my insurance connected me with M & S. This was the best thing. My Lexus…read moreonly had 7100 miles on it and I was pretty upset. They did a fantastic job. You can't even tell it was a mess. The front end was wipes out, 2 front fenders, 2 doors, and a hood. Not to mention all the advanced electronics that it has. I could not be happier with the job. I would recommend them without a doubt.

This shop truly prioritizes quality. They stand behind their work with a lifetime guarantee on both…read moretheir craftsmanship and paint. They're also the only shop in the area using water-based PPG paint, which is a great eco-friendly option. Plus, they provide helpful pamphlets to answer any questions, making the whole process smooth and transparent.

Great experience. We drove up from out of town and had a front end. Rumble noise at high speed…read more Called another shop who said it was probably front end wheel bearings but couldn't get the car in for a week so I had decided to have Scotts, you save look at it and he told me it wasn't the bearings or CV joints, but the tires were cupped and we just had them rotated from the rear a few days ago We decided to do an alignment since I never had it done before, and it was out a little bit which they fixed. So they saved me a ton of money, by not replacing the wheel bearings and being hotness in straightforward with me. Definitely recommend their business.

Took my jeep in for a alignment after I put adjustable 4 links on. They never adjusted anything…read morestill had the same problems they told me it's a jeep thing. I took it to a good shop paid again for a alignment this shop fixed the problem in 10 minutes. Scott's is a rip off don't use ever.

Absolutely terrible experience. This company picked up my go kart in April, stated it would take 6…read moreweeks to review and fix , we just got it back after the 4th of July. Stating the people that had the parts to fix was on vacation. Managers that said they would call us back never did. I don't normally complain about stuff because I know there is a lot that goes into fixing items and Effort, but this company doesn't care to call back, or follow up. I work in corporate business , if I did that, I would be fired. Do better. This company is a joke

This place is great. They are honest, affordable, and helpful. One time I left my phone there on…read moreaccident, and they called me emergency contacts to get it back to me. They stayed after closing so I could pick it up.