I had a rather minor accident when someone backed into my car in a parking lot. So since this was…read morenot a big money job, I didn't expect anything more than to have the damage fixed. There was no damage to the interior. The car was done when they said it would be done, and it had the exterior and interior cleaned. Windows washed inside and out. The vehicle is a 2017 Buick Encore, and it looks like new. The shop manager, Jamie, gave me the estimate when I first went in there. I did not know her before, but it didn't take long to understand that she was a compassionate person, and I would be very surprised if you had a problem, and she didn't make it right. It was a relief to talk to someone who did not give you the feeling they had their hand in your pocket. Bottom line - great work, great price, and management you can trust.

Govert won my allegiance after they repaired a mechanical issue for a couple hundred bucks (maybe…read moreless) that the dealership told me would cost almost two thousand. I will never, no never, return to that dealership. But I plan to return to Govert when I need repairs in the future.

I was hit by a deer and my insurance connected me with M & S. This was the best thing. My Lexus…read moreonly had 7100 miles on it and I was pretty upset. They did a fantastic job. You can't even tell it was a mess. The front end was wipes out, 2 front fenders, 2 doors, and a hood. Not to mention all the advanced electronics that it has. I could not be happier with the job. I would recommend them without a doubt.

This shop truly prioritizes quality. They stand behind their work with a lifetime guarantee on both…read moretheir craftsmanship and paint. They're also the only shop in the area using water-based PPG paint, which is a great eco-friendly option. Plus, they provide helpful pamphlets to answer any questions, making the whole process smooth and transparent.

Absolutely terrible experience. This company picked up my go kart in April, stated it would take 6…read moreweeks to review and fix , we just got it back after the 4th of July. Stating the people that had the parts to fix was on vacation. Managers that said they would call us back never did. I don't normally complain about stuff because I know there is a lot that goes into fixing items and Effort, but this company doesn't care to call back, or follow up. I work in corporate business , if I did that, I would be fired. Do better. This company is a joke

This place is great. They are honest, affordable, and helpful. One time I left my phone there on…read moreaccident, and they called me emergency contacts to get it back to me. They stayed after closing so I could pick it up.

My car was serviced at Gerber (Hammond) for Collision…read moredamage. Gerber's staff was so thorough with their communication that I never had to ask questions or be concerned re: repair progress. I was contacted every other day with a " status" on repairs. My car was completed earlier than expected to my total satisfaction. Thank you.

BEST CUSTOMER SERVICE!!! This place is a 10!! I came to get my Cadillac CTS repaired for some body…read moredamage, i expected my car to be in for 2 or more weeks, nope they got it back to me in less than 1 week! Staff is super friendly and keep always update you on car status. The office and body shop is super clean and complimentary coffee or tea! They took great care of my car and even offered a free detailing of the inside! This is the place to take your car for any body repair if you want quality work and professionalism! A+++

I just want to send a huge thank you to Bob. My daughter was hit from behind while traveling home…read morefrom college in Virginia. Her car was not drivable home to Chicago. After calling 3 other local body shops, 2 of whom never even answered their phones, I called CDE. Bob was calm and promised me he would take care of my daughter. He removed the portion of her rear bumper that was on the ground and cut off her exhaust where it was smashed in. He calmed her down, gave her a bottle of water and got my daughter back on the road home so her car could be fixed locally. Bob, thank you from the bottom of my heart for taking care of my girl. Sincerely, Sherry Shea

I came to this place because of the great reviews on google. HUGE MISTAKE. CDE crown point…read moreCOMPLETELY RUINED my NEW car. I would NEVER recommend them. Bob and Dave were AWFUL to work with. They knew and admitted to messing up my car, but wouldn't admit it to my insurance company. After they were supposed to fix their mistakes, I feel they purposely started messing with my car. There were new scratches, noises, dings on window, white paint (my car is black), extremely noticeable swirls on my ENTIRE car. My tinted windows were ruined. THEY DID A HORRIBLE JOB ON MY CAR. ABSOLUTELY HORRIBLE. Now I'm stuck trying to find someone to fix their damage and paying for a rental since they maxed out mine.

Stopped contacting us back about the status of the car we brought to get fixed…read more We ended up replacing the car since they couldn't figure out how to fix what was wrong I don't recommend going there ever

If I could give NEGATIVE stars, I would! Do NOT take your vehicle here, or let your friends/family…read moretake their vehicles here either. Sit down and grab some popcorn because we're about to spill some tea. Today is 8/23/2023. A family member of mine was having many troubles with their car, and was recommended by a friend to take it to C&C Auto Repair (said friend personally knew the owner of this shop). For the record: we'd had this car looked at and minor issues fixed by multiple mechanical friends. My family member had their car towed to this auto shop on 7/3/2023. The car sat in their lot for 2 weeks - without a call/email update from the shop to car owner - before the owner of the car called the shop to check in on their vehicle. The service writer at the shop briefly explained that the mechanics "have seen and diagnosed the car". Rightfully so, the owner of the vehicle was confused as to why no one had contacted them for an update to let them know the next steps. The service writer said they were going to order a part, and call with an update once it was received and the work was going to be started. Another week passes by - no call from the shop. The owner of the vehicle called and asked for an update. Apparently, they had "just gotten in the part and were waiting on a 'big job' to finish up before they were to start on their vehicle which was 'immediately next". Another week goes by, no update from the shop. Once again, the owner of the vehicle called and asked if they'd started on the repair yet. The service writer continued to give my family member the run-around, saying "we hope to get to it by the weekend". The weekend would pass, the owner would call again for an update the following Monday or Tuesday, to which the service writer would say "we hope to get it to this week" etc etc. This continued for an additional 3 weeks, each time the service writer promising the owner a call for an update, to which the owner was never contacted. The owner of the vehicle called for updates each time they ever spoke with the auto shop. Not once did my family member get a straight answer to anything, or get the chance to speak with the owner of the shop. A quick note to add: my family member relies on their car for their job. During this time, they've had to borrow multiple family members cars just to get to and from work. The customer service and decency C&C provided was next level UNPROFESSIONAL, and in my opinion, should be reprimanded for. My next step is to call the better business bureau to file a complaint. (1/2 of review because word count was too long. Please find part 2/2 in the photo attached.)

We are new to town (actually new to Indiana) and couldn't get our old plates off. I started asking…read morearound for someone to help me and American Complete Auto reached out and invited to stop by for help. It was a tough job (probably more than they anticipated) but they did it. So grateful for their help - I'll definitely head there first for our next car repair.

This is the only place I trust to get my cars worked on. They are fair with their prices and get…read morethe job done quickly. They are a great team to work with!

Hey fans, you know either they have it or they don't; unfortunately Caliber Collision of Portage…read moredoes not have it. I just had one of the worst customer service experiences of my life. I dropped the car off for a relatively minor dent costing over $8000; I was in shock. The insurance company was not gonna pay for that so I picked up the car drove across the street when my battery died. The AAA said there was hardly any battery life and I was lucky to get it started when I did. I went to have the car washed and the car matt in the front driver side was missing though it was there when I dropped the car off. I called the front desk of caliber and unfortunately all I got was backtalk from the woman that answers the phone, she kept talking over me and really did not have great customer service. A lot of you know I teach customer service to Fortune 500 companies all over the United States and unfortunately this organization has zero. I highly recommend you run away from this company.

I had an accident about a couple weeks ago and I took my car to caliber collision. They were very…read morekind and professional. let me know everything they were doing to the car. I pick up my car and the car look like new . T hey did a really good job. Thank you Caliber.