So my car has been in paint jail since October of 2022. I was expecting to have the car back early…read morespring 2023. I didn't track the car all of 2023 and most of 2024 after repeated missed deadlines. Several parts were lost and damaged. They said they'd replace these parts, and have now stopped responding. Body line was initially completely rounded over. It was built back up but edges still dont quite look right. Overspray on the interior, headlights, other body panels. Poor finish quality with tons of craters. Clear coat already failing. Bad dyeback. Poor headlight and tail light alignment. When I brought this up, they said they'd fix it, but then later blamed the car - however, I was able to easily correct fitment with no body tech experience. Missing hardware and clips - the bumper cover was flapping around and the license plate lamp was INSIDE the bumper cover. They said they'd replace the missing and incorrect hardware and didn't - instead citing that they don't use this hardware. Splitter and headlight brackets left loose. My splitter fell off on the way home. I had been trying to work with the shop to resolve issues and missing parts, but the communication has been non-existent. Who wants to see more from this "reputable" shop? Before we get hung up on the color match - I get it. It'll never be perfect. But it's a garage kept car and the paint was always well cared for. Berlina black is a non-metallic black. I know we can do better than that since the bumper I rattlecanned outside on a windy day matches better than the fenders do.

God knows I wish I would have seen the previous review related to this business. I was in an…read moreaccident on 1/30/25, and my car has been WAITING for him to repair it. He received the funds from the insurance company on 2/4/25 and hasn't done a single, solitary thing. But I will bet odds that he had NO problem cashing that check. I used him in the past, but it was never like this. Promised the car in 20 days; 49 business days later, still no car. A bunch of promises and lies. Please do not bring your vehicle to this establishment. You will be disappointed.

Our car was side swiped in the H.S. parking lot. Took it to Car Star in Schererville and thru did a…read morequick on-site estimate. They filed everything with insurance and went a step beyond. Repairs done quickly. Very good communication and very nice staff. Hopefully will never need their services again, but highly recommend!

From the owner: CARSTAR is North America's largest franchise network of independently owned and operated collision…read morerepair facilities with more than 700 locations in 35 states and 10 Canadian provinces. CARSTAR specializes in auto body repair,auto glass repair,and collision repair. We're experts in taking care of your car and pride ourselves on our impeccable service! Come visit your local CARSTAR for all your auto repair needs.

Phil's is hands down the best collision center around. Eddie is great with communication throughout…read morethe process and the whole staff is friendly. They do great body work and we will be back if ever needed.

Every single step of the way was so professional! From the day that I brought my vehicle in for my…read moreestimate, I was informed via text every few days on the progress of my repairs. Linda, Ed and Eddie were all very friendly and I felt super comfortable as a female there, as some places in the past preferred to deal with my husband. My first experience using them will definitely bring them high recommendations and they will forever be my go-to collision center should we ever need anything in the future. Thank you all so much for the meticulous work and the professional service!!

My insurance company sent my daughter's car to Tom & Ed's for repair. They started pressuring her…read moreto come in to the shop to approve the work before the insurance company had approved it (which might have made her responsible for more than her deductible). They then lied to her about not needing insurance approval. They also lied about what they were having her sign. I'm the policyholder (and an insurance defense attorney), so I asked them to send me the form, and they refused to do so. Instead, they refused to work on the car altogether and insisted that the car be taken to another shop. Which I was more than happy to do! Very shady behavior.

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.

I took my 2020 Hyundai Sport for body repairs. My car looks like it just came off a Show Room…read moreFloor. Their work is Superb, the work was done in the time that was told to me. I will always take my car to Tom and Ed's if I need anymore body work done. The young ladies that are in the office are very pleasant, it was nice to work with them. If you have any car body work that you need done, I would highly recommend them.

I'm giving these guys a total 5 review. I was next door picking up a charted group at Enterprise…read morewhe. I noticed my back up camera had popped off. I went in and asked for a ladder and some glue so I could stick it back on . Not only did they came out and did the job for me it was done in less.than 5min. These guys are great.. Thank you so much. You guys are life savers..

Place came highly recommended and I am beyond let down almost 2 months in the shop after being…read moremoved from the last one I've been told 3 different reasons why the car isn't ready and is taking extra weeks at a time extra , supposed to get back today and very predictable it's not ready damage at last shop was quoted under 5 thousand Tom and Ed's quoted almost 9thousand you almost think they are damaging the cars themselves due to negligence or incompetence Gerald has a terrible attitude front desk wasn't any better how this place is open is a shock to any series business highly disappointed and made sure to tell everyone I know to never come here

I have used Tom & Ed's for years now. I honestly can't say…read moreenough positive things about them. The front customer service is friendly & helpful. They are fair and honest in their assessment, transparent about the process for repairs, and are sure to get your vehicle back to you as quickly possible without compromising the integrity and skill of their work. Their paint and body work team is amazing! Highly recommend for all of your repair needs.

I chose to go with Crash Champions instead of Lexus due to what I thought would be an easier…read moreresolution to an accident. However, this assumption was not correct. After picking up my car, I noticed that the pen used to circle prior scratches had left marks on my passenger side. I admit that the paint on my car hides marks well and they were hard to see unless under a certain amount of bright light. I brought my car back and had to leave it yet another day as the marks needed to be buffed out. Upon picking it up, some pink powder had been left in my cup holder (I'm assuming buffing powder) that I didn't notice until it stuck to the bottom of my water bottle, congealed and scratched up the cupholder when trying to get it up. A few days later, I found yet another circle. While I admit they were only visible under a certain light, the shop workers / owners had pictures of where all of the marks had been made and should have known where to focus. As a result, I had to leave my car with them yet another day. When I picked it up this time, there were filthy shoe marks on the mats. Considering the hassle it was to figure out how I was going to get to and from the shop as well as additional loss of vehicle, I feel that a bit more consideration could have been made. I shouldn't have had to once again clean up after them. The employees appeared to be very friendly and professional, but better attention to detail would have been much appreciated.

From the owner: We Believe the Difference is Trust. At Crash Champions, you're backed by a team of certified…read moreprofessionals who have also earned the trust of the nation's leading insurance providers. We provide free professional estimates, back every repair with a written lifetime guarantee, and communicate through every step of the process. That's trusted collision repair experience - with a personal touch.

A few months back my wife's 4Runner got hit by a deer. Two doors were badly dented and the mirror…read morewas torn off. The team at Govert were professional, on time and did an amazing job. Great service especially when unplanned things just happen.

I took my suv in for repairs as scheduled. They knew that if not completed the same day I would…read morehave to get a rental. They completed the repairs with a few hours to spare. They did more than the estimate covered and everything is beautiful. As a bonus they included a spotless wash and cleaned the interior.

I know it's long but please read don't want this happening to anyone else!!!!!!!…read more Here is my experience with final touch collision I was recommended to them don't get me wrong they have good work but from my experience I wouldn't recommend anyone to go to them I dropped my car off March 12th, 2024 and got a rental the same day the young lady who damaged my car her insurance was paying to get my car fixed and paying for the rental 2 weeks goes by and I decided to call to see were there any updates which was April 5th @ 10:39am and I was told that it was more damage found and it's hard finding parts he called American family the same day and let them know it was more damaged to my car fast forward April 12th American family reached due to me being at work they left a voicemail and stating that they have been trying to get contact with the collision shop about the finding of the additional damage no supplemental was sent and no answer they was unable to extend my rental beyond April 5th because they needed that information they were trying their best to avoid me getting charged for the rental and they were calling me because they couldn't get in contact with the collision shop on April 12th I've called multiple times no answer I had someone to call and finally got a answer and I explained to them what was going on my response was they just spoke to American family not too long ago on April 15th I've called final touch collision I even sent out a text to his personal number left voicemails as well no contact at this point it's April 16th enterprise general manager is calling me telling me to bring the car back I explained to home what was going on I can't get in contact with the shop April 16th come I decided to go to the collision shop around 12:30pm I made it there and his daughter was outside sitting down enjoying the nice weather she began to help me I saw her dad he look in bad shape he had a bruise on his back and a knee brace on I explained to his daughter while he was standing their in pain what was going on and to call American family in front and let them know you'll be sending the supplement over she told them she would send it within 3 hours I told her to send me a confirmation and call me to let me know you sent it no update by 5:06pm I called before they closed and she didn't do what she said she was going to do the 17th came the general manager from enterprise went by the collision shop and he said the owner didn't look in good shape he told me to come back Thursday .... Thursday came and the general manager from enterprise went by just to see that they were closed and still not answering the phone ! I was highly upset and fighting to not give the rental back and not pay out of pocket for it that same day April 18th I found the owner fb page so I tried calling from there and even send a message I also found a few family members with his last name and let them know that I couldn't get in contact with him and my car is at his shop tell him to give me a call with my number April 19th came and I still tried calling no answer so I left work at 10:30am got to the collision shop at 11:04am just to see the gates closed again the guy that opens and closes the gates was there I spoken to him and even explained to him what was going on he even tried calling from his phone no answer so I told him that I was going to file a police report which I did !!! Made it back to work at 1pm at 1:36pm enterprise called me and I immediately said he's not at the shop he responded yes he is and he sent the supplement over you're all good Wednesday April 24th at 5:47pm American Family called and stated that a supplement was sent over but they more documentation and they couldn't get in contact with the collision shop once again now it April 25th I called final touch collision it took many phone calls to get in touch with him however he answered and explained what the last insurance had told me he said he would get it taken care of so I waited a hour no longer because it shouldn't take that long so I called my adjuster to see if the additional documentation was sent over and she stated no so I called final touch collision back and told them it's no way American family is calling me because they can't get in contact with you and it no way enterprise should be calling as well because you're not doing your job on your end he told me to be nice to him I told him not I'm done being nice and he proceeds to ask me did I reach out to his family I stated yes I did because I couldn't get in contact with you he hung up the phone on me !!!! April 26th I personally sent a police officer to the collision shop to tell him to pull my car out so I can get it towed out of there and take it somewhere else the new collision shop wanted pictures of what the car look like at the moment before taking it I called and asked can the pictures be sent he told me no he's not doing it which was fine at that point because I no longer wanted any services

I had a last minute service where I needed to get my side mirror replaced. The owner told me to…read morecome in and replaced it without a problem. Very fast and professional service. I would definitely recommend.

If u get a tow from here (tow truck driver was very nice btw) DO NOT get ur car serviced here…read more Communication was terrible. My tire rod broke so I called a tow. They suggested I get it towed to their shop which I agreed too. They told me they will look at it, and give me a price before doing anything. It took two days for me to get a price or an update about my car even after asking multiple times. I asked multiple times for a price BEFORE working on my car they literally said they did the work anyway I have text messages showing me asking for them to not do anything work until I get a price which then the lady on the phone said "we already fixed it and THEN gave me a price ... which then they held my keys hostage because I was $5 short on payment, Because they wanted to upcharge me for using a card. I was yelled at by two different people. I stood outside their business for 30 minutes while they ignored me like children. The lady on the phone hung up on me multiple times. The guy at the shop told me "fuck u" I left literally shaking. I will never call this number again and I'll advise others not to do so or u might get ur car held hostage like I did. Like I said communication was trash, customer service was terrible. As far as getting ur vehicle serviced. But the tow truck man was nice

I had a flat that came off the rim, and the tire shop that does my work gave me Need-A-Lift's…read morenumber for the tow. Not only were they there within 10 minutes of my call, Mike was cool and reassuring that I didn't completely destroy the tire while trying to get it to an air pump, and Vanessa got me the receipt in short order. Absolutely give them a shout for your towing needs