I took my Mazda CX-30 to GERBER Collision & Glass in Manhattan for what should have been a routine…read morebumper and tailgate repair. What followed was eight weeks of pure frustration and unprofessionalism. From week one, the staff was incredibly rude. I was hung up on multiple times, screamed at by the manager, and eventually stonewalled completely--they refused to take my calls or provide real updates. Every time I tried to get a timeline, I was fed a new excuse about broken bumpers or delayed parts. Eight weeks for a bumper? Ridiculous. When I finally got my car back, it was still scratched--the bumper looked barely touched, and somehow my hood had fresh gouges all over it. They did more damage than they repaired. I escalated to the so-called regional manager, who showed up with zero professionalism. He claimed to "buff" the hood while I stood out in the blazing sun for 45 minutes. In reality, it looked like he just rubbed some WD-40 on it to hide the damage--it all came back after the first wash. And to top it off? They returned my car with 14 miles of gas left. Not a courtesy drop in the tank, not even a "sorry"--just scratches, delays, and blatant disrespect. This place is an absolute mess from top to bottom--incompetent techs, rude front desk, and laughable management. I would never recommend Gerber Collision and Glass Manhattan to anyone and strongly urge you to take your vehicle anywhere else.

Used Gerber Collission & Glass on Manhattan in Harvey as the result of Progressive Insurance -…read moreapparently they can estimate and repair without Progressive's adjusters having to see the vehicle first. Initially, I thought things were going well, with several texts telling me the status of the repair. On the final day of allotted repair time, the car was "scanned" and it was discovered that Gerber couldn't do the necessary computer updates, and the job was outsourced to another shop. Asking for a timeline, I was rudely advised that this was another man's shop and Gerber wouldn't know what kind of work they had in queue. They would contact me when the car was back at Gerber. Took another day for completion, costing me rental fees. Gerber manager advised that he would reimburse me. (Turns out he neglected to say that he would contact insurance to reimburse me, which only time will prove.) Car had caution light on the dash, that the manager said was tire pressure, but didn't seem concerned with investigating and repairing, after they were the ones to install software updates (scan they said they did should have brought this to light). Turns out the caution light on the dash was a low fuel indicator - car returned to me with an empty tank. Had discussions with the manager, and he seemed more interested in schooling me about scheduled maintenance (very patronizing) than doing the repairs he was hired for. Upon pickup, no one from the shop spoke to me or reviewed the work that was done. First and last time using this shop.

I let Nola collision center know when I was bringing in my car and they ordered the parts ahead of…read moretime. I was able to get my car back in less than a week. Excellent customer service and a great detail job on my car upon return. Everyone is friendly and helpful

Took almost twice as long as they said it would. Amanda at the front was the worst. The only good…read morething is the work was done correctly.

Got my car back today after the bumper was replaced and tailgate repaired. The total due came in…read morelower than estimated. The outside & inside looked like new when I picked up my Traverse. Edward and his team did an Excellent job.

I think I have found my go to body shop! Mr. Ed is reasonable in prices and fixed my problem…read morequickly. I had a window motor that needed to be replaced. He allowed me to order my own parts from eBay and bring it in! I love that I can shop for my own parts and bring it in. It took his team about 20 mins to change the motor! Hourly rate i believe minimally is $50/hr. Whereas other places didn't allow me to bring my part in and charged me ridiculous labor cost. I'm sooo glad we found a place we can trust with our vehicles. Next time you need a body shop, try giving Edward a call! He's super nice!

I brought my fiancée's Tesla in for a front fender repair, and the experience was frustrating from…read morestart to finish. When the car was returned, I immediately noticed the fender trim piece didn't fit properly -- it clearly wasn't an original Tesla part. When I brought this to their attention, a staff member became confrontational and refused to discuss the issue further simply because I expressed dissatisfaction with the workmanship. Eventually, they admitted they would need to order the correct part from Tesla -- which begs the question: why wasn't that done in the first place? After getting the car back a second time with the proper part installed, we noticed a vibration and a whining noise coming from the front -- the very area that had just been repaired. We returned once again, only to be told that a bad wheel bearing was the cause. This should have been caught before the car was returned to us. If you drive a luxury or high-performance vehicle and expect quality work, I strongly recommend taking your car elsewhere. This shop simply does not meet the standard of care or professionalism required for premium vehicles.

I brought my Mercedes GLA250 into The Mercedes Benz Collision Center for repair to the front grille…read moreand bumper. The team at the center updated me regularly about repairs, worked with my insurance company on my claim, and did a great job repairing the car in a timely manner. I would highly recommend this company.

X-A-Dent fixed my car quickly and professionally. Great service and great people! You must give…read morethem an opportunity for all repairs needed

Mark at this company was very professional, courteous, & communicative during the repair process…read more The repairs took a bit longer than I would have liked, but he explained that his painter was out ill for 2 days ( a bit surprised that he only had one painter on staff). They also went out of their way to repair one of my tires that had picked up a nail causing a slow leak at no extra charge. Overall, I was very satisfied by the quality if the repairs.

Brought my F150 in for some damage to rear passenger door. On initial visit I decided not to go…read moreelsewhere as I was very comfortable with the estimate and the way Matt explained the process. Could not be happier with the finish product. Looks good as new and returned very clean, inside and out. Would recommend Donald Dupuy's to anyone in need of body work or paint. You won't be disappointed.

Thank you so much for a wonderful job! My Lincoln Corsair looks gorgeous. It looks better than when…read moreI bought it! I expected the repairs to be done but I did not expect it to look so shiny on the inside and outside when I picked it up. I was so excited I called all of my friends to let them know how good of a job Donald had done! Thanks again!

These people can make A Dent disappear like nobody's business! They saved me so much money by not…read morehaving to go to a body shop. They are both friendly and quick and the job is done perfectly.! FR FR no cap!

They were able to bring my Volvo rim back to basically brand new condition for less than half the…read morecost of replacing the rim. It looks amazing

Brett was super helpful in getting both of my BMWs in promptly for repairs, even with them being…read morepretty backed up. They also went out of their way to provide me transportation to the nearby airport after dropping my cars off. The repair work was of great quality. Brittany at the front desk was also helpful. I only trust Jay's with my BMW bodywork!

I had a quick wiring issue that I needed help. They helped me and fixed the issue in 5 minutes…read more They didn't even charge me. Will refer business there if I can. Great service VR