Took apart my moms van like the door in side and the front bumper and didn't put it back together and thats no what they where asked to do they where asked to fix the head light and did all of that dont recommend read more

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Very fast turn around, handled everything with the insurance company so I wouldn't have to deal with the stress, repair came out perfect, left parts in the truck for me when I asked, very clean office, sent me text notifications daily about the progress of my repair, they called me regularly and kept me in the loop. I really can't think of a single complaint and will definitely choose them again. read more

Gerber Collision & Glass - Repaired front end. - Body Shops Near Me - Morganton, North Carolina

This is the second time I've used Gerber in Morganton, and have had nothing but great service. The paint jobs have been immaculate, repair work to my wife's new auto was 100% perfect as was the paint repair of a large scratch to my truck. Quick estimates, fast but thorough work, and friendly staff members. Being a retired military officer, I'm pretty choosy about how I rate businesses...I rate this team highest. Col R Dobbins, USAF, Ret read more

Awesome work! I had to have my grandmothers car fixed due to scraps down the side of the door. Brian the Manager took care of my grandmother and the work was superior, looking better than new. Thanks again and i would refer Gerber to anyone in the area! read more

I took my car there and not only was it not repaired to my satisfaction but additional damages were incurred while my car was on their lot. So they took it back and then when I went back to pick it up the second time, they had painted the wrong door! So now I will have to schedule a third repair! read more

My vehicle is in worse shape now after being repaired here . The estimator there did not observe my car fully at all(I called back less then a week after repair).I had to go back in because of a cracked grill caused by the accident that they did not notice I asked how could they miss that?! They did a full look over of my car(I thought)..they replied "The damage was only on the right side of your car so we did not see it "(First red flag )Also had to call back again less than two weeks after because of a noise my car was making they said "Did you check the oil?" So I checked the oil and it was fine.I was very concerned about the noise that was coming from the right side of my vehicle ..So I came back got the grill replaced (But am still super fucking worried about the sound my car is making )So I talk to the manager Micah and I had to literally yell and say listen to me ! Because he was insisting that it was the oil that was making the noise (which was not the case) it's my motor mounts he said and let's keep in mind (I was not at fault for this accident at all and my car was perfect before the collision like great I just got my brakes done and brand new tires and other maintenance care,My car was amazing )I've worked very hard for my car and this isn't right . I chose Gerber collision thinking my car would be in great hands and I chose them because of their reviews and ratings and live no where near morganton but chose them to work on my car I fucked up . Anyways Back to Micah once he realized why I was so concern and what the noise was he kept apologizing to me for not listening to what I was saying because I was not feeling heard and it took a heck of a whole lot to get my point across to him that it was not the oil he said "I've been doing this for 27 years "if that was the case he would've made this right . He recommends me to a mechanic to determine if the motor mounts were caused by the accident or not so I go. They look at my car and tell me they talked to Micah over at Gerber collision they were saying he did free labor on my car and didn't understand why? Which is super weird he's being paid by the insurance and why would he be telling this to a mechanic that he told me to go see (it's just sketchy )the mechanic that spoke to Micah said this accident did not cause motor mounts to break . And" I said are you sure it's coming predominantly from the right side which was the side of the collision?! He said nope and walked away they didn't take much time to really observe and listen what side it's coming from at all. So some facts collisions can cause motor mounts to crack .. my car was not like that before It was in the collision. Therefore everything cause by the collision should be fixed but was not I just want my car back to the way it was before the collision . The insurance paid them why not fix what was caused by the collision and just do what's right and not assume that people just want to get shit fixed for free this was cause by the accident and will be fixed. The only good thing I will say is the body work is good but if something actually happens to your car on the inside don't go here. read more

My car was repaired from 11/21-12/21 at Gerber Collision in Morganton. After the repairs were made, I noticed that my vehicle did not drive the same and the tires were wearing faster than normal. The wear was happening on the edge of the tire where my vehicle had been repaired. I took my car to Gerber and they agreed that the alignment on the vehicle was not right. They admitted that upon reading the paperwork and the details of the repair, that the Honda dealership was unable to align my vehicle due to the wheel being so far out of alignment. They sent me to Buffs tire and the manager at Buffs was able to visualize how far out of alignment it was before even approaching the vehicle. I went back to Gerber as instructed by Buffs tire and they said they did not realize the Honda dealership was unable to align it. They told me to come back in 2 days when the parts came in and they would repair it. I spoke with my insurance agent who stated he would make sure that they replaced the tire that the thread was showing because it was a mishap on their end. Gerber manager Brian stated he felt it would be safe for me to continue to drive my vehicle with the threads showing until it could be repaired. When I came back today to pick up my vehicle, the tire was not replaced and they simply just handed me my keys. I asked to speak with the manager Brian and he stated he didn't realize that he was supposed to replace the tire. He suggested I take my vehicle to Buffs tire myself and get it replaced. This was at 4:30pm and Buffs tire said they would have to order a tire just like they told Brian at Gerber who told them he didn't need a tire. Now I still cannot safely drive my vehicle and it was left up to me to figure out what to do about my tire. I am a home health nurse who drives for a living and I have to work this weekend with thread showing on my tire thanks to a very inconsiderate manager who apparently thinks my life and my child's life is expendable. I will never do business with Gerber again. read more

Least professional company I have ever dealt with. The staff is in their own little world and you are merely an inconvenience to them, so it seemed to me on my visit. I was there for an estimate on my vehicle I was the only customer in the office and was literally ignored for several minutes whiles 5 employees finished their personal conversations. I left, as I was leaving then I was asked if they could help me, I just kept walking. read more