Rob is rude and too arrogant. I made any appointment for 9:30 a week ahead of my service to check a steering wheel wobble on my Porsche, I arrived 15 minutes early and waited 2 hours. At 11:30 I politely asked how much longer. He responded with a rude, smart ass answer. " he didn't know but had to leave soon". previously he work on my wifes SLK 280 and keep it over a month wait for convertible roof parts, needless to say my cars will never be in any shop he owns. read more

I have been using Rob's services since 2019. i highly recommend the German Auto service, always honest and always grantees his services. The price might seems high but much better than the dealer. F.Ruchi read more

if I could give no stars I would. rude asf. wouldn't calibrate something that dales 5 minutes when they have the software.

I actually would like to leave a ZERO. In August I had my car towed to German Auto because it wouldn't start. My husband found this place and clearly didnt read the reviews. I DO NOT RECOMMEND THIS PLACE ESPECIALLY IF YOU ARE A WOMAN. I called Wednesday afternoon so that I can go pick up my garage key and portable radio that was left in the back seat no one picked up so I left a message. Yesterday I called at 3:00 pm and the owner answered. When I asked him for his name, he said nothing. So I said hello, can you hear me?And he replied?Yes I can hear you in a nasty tone. I asked again, Who am I speaking with and he said nothing.So I offered my name. I said I left a message.I was waiting for a call and he replies.Well I don't know you so I didn't return the call which I thought was real ignorant for a business owner to say. I replied with then how do you make new customer and he had nothing intelligent to say. I then said I would like to stop by and pick up my garage key and portable radio that's in the back seat of a car since you have not looked at the car in three months. Mind you, I'm giving you a simple nice version of our conversation. Clearly Rob is definitely bipolar and very confrontational. When we hung up I didn't feel like that man is an honest man and now he WILL do damage to my car. So I decided to call him back and record our conversation and tell him not to work on my car. He hung up while I was still talking. Then Rob called my husband and left him a voicemail to return his call. When my husband called today he confirms to Rob not to fix the car. Immediately Rob shouts, "Stop that and take that shit out of here, then tells my husband we have no room for your car, I will leave it outside. Yeah, after 3 months of holding it now you have no room. When my husband gets to the auto shop he had to push the car off his property or else AAA wouldn't pick up without a zero balance receipt, which I'm sure Rob knew. The worst part is that Rob stole our portable radio and God knows what else he did to the car. This is a vindictive man who has no morals or business ediquette. Rob, you will be out of business for the greater good of all humankind. Your karma will get you for all the wrong you've done. Keep the radio, you obviously need it more than I do. BLESS YOUR HEART. read more

Called to ask about an FRM reset/repair for my mini cooper. The guy who answered seemed offended when I knew what was wrong with it and didn't crumble at his sardonic comment that "there's something wrong with it so it's not a reset unless you know there's something left unplugged." Then he got suspicious and asked "who is this?" Like I was pranking him. I gave him my name and he said "oh I don't really work on mini's" I said okay and asked if he knows someone who does. "Nah I don't think so" - soooo weird. Bad vibes. read more

I owned BMWs for well over a decade and Rob was my go to guy for servicing all of them. He is scrupulous to a fault and a superb mechanic. I recommend him to everyone without reservation. read more

The work took longer than expected but Rob as always did an amazing job! When it comes to knowledge on race cars/German engineering Rob is second to none . read more

Rob has a very broad knowledge of the finer details of German cars. He recently replaced a top on my wife's 1997 BMW Z3. The completed job was perfect. His knowledge is far beyond that of the average tech at a dealers. I recommend German Auto highly. REN read more

Rob must have a split personality. Either that or the positive reviews aren't real. I took my 2004 325Ci in for a "noise" when going from Reverse to Drive. My reaction was it could be a transmission, a U joint, or maybe a drive shaft. I dropped the car off and 2 days later I called to check on the status. He tells me the rear pads (Akebono pads with Brembo rotors, which I have used without a single problem for almost 15 years) have backing plates made in China, and he's replaced the rears with Bosch Quiet Cast pads. Later he calls and says, "I think you need new front pads too", so I give him the OK. Turns out, he can't get the Bosch front pads, so he replaces the Akebonos (with less than 7,000 miles) with........AKEBONOS!!! WHAT? I thought they were crap. Now let's move on to the glove box latch. He tells me he took it apart, and it needs a new latch assembly. When I dropped the car off, I TOLD ROB that there is an interlock on ragtop BMW convertibles where if the top is down, and the car is locked via the key, it automatically LOCKS the glove box and trunk lid. This is purely a security feature so that with the top down a passer-by could not open the glove box or hit the switch above the hood latch on the left side of the driver's side well. He said he fixed the glove box latch. No matter which way we turned the key, it wouldn't open, AND now the only way to open the trunk regardless of whether the top was up or down or the car was locked or unlocked was with the key fob. Let's look at the latch for the glove box. As I suspected, a wire became unsoldered from the interlock switch. It took me 10 minutes to drop the glove box from the dash, plus 5 minutes to remove the latch assembly from the car so I could resolder the broken wire, and ten minutes to reinstall it in the glove box assembly, and guess what, I fixed the lock so it's locked when the top is down and unlocked when the top was up. Likewise, the trunk is locked when the top is down and accessible via the switch in the handle when the top is up. Grand total: $400+ to replace the rear pads with a lower quality pad, then replace the front pads WITH THE SAME AKEBONO BRAND he disparaged, and all the twisting and bending to try to open the glove box lock couldn't have been fixed in 20 minutes. Bottom line: He simply does not listen. He must have asked me 10 times what year it was, and I always gave him the same answer - 2004. He asked me if it was XDrive (aka AWD), and I said no, and then told him the convertible was not available with X drive in '04. He argued basically blew me off while he found the sedan and wagon WERE available with Xdrive, just not the convertible. I told him what was wrong with the glove box latch, and again he didn't listen and attempted to move the latch assembly, which was not an option. Finally, after telling me how poorly made the Akebono pads were made, he put a new set in to replace the same ones he took off. He said the coating on the Brembo rotors was PAINTED on. FCPEuro in their letter to me said "That would be impractical since if a bit of "paint" were to chip off, it would cause a warped rotor feel during braking. So I now found two other Indy's on Hilton Head. Rob needs a rest or some additional patience. I'm sure some mechanic wanna-bees come in and tell him what's wrong and they know nothing. I've worked on all the BMWs I've owned in the last 25 years. There were a few jobs I knew better than to tackle myself and I had a local Indy shop that worked with me. Rob told me he "up-charges" parts that customers buy themselves. So as a BMW Car Club Member (which is not free but gets me 20% off MSRP), you want to charge me back my discount because you don't want to lose your margin on the parts? Sorry, Rob. Enjoy the $500 you scammed me out of, but I'll be writing this story everywhere I can. Oh, he did replace the plastic parts on my X5 that hold the cabin filters, and due to living in the North where it gets frigid cold and blazing hot, these plastic and rubber parts eventually fail. That's the one job hr did right, fast and at a fair price. Just so you don't think I forgot you got one right. read more

German Auto has serviced all 3 of my vehicles for several years each. Great work, business done with honesty and integrity. From windscreen wipers to engine rebuilds, all done satisfactorily. And they stand behind their work. Something not working perfectly right; they jump right in and perfect it quickly. Never want to take my cars anywhere else, ever. read more

German Auto Service has provided service on my Cars for about 18 years now on both BMWs and Mercedes cars we've owned. The prices are always fair and much less than dealerships. Rob Parker is a most knowledgeable wrench when it comes Benzes, BMWs and Porsches. It's all about thorough and correct repairs. I don't hesitate to recommend them to anyone with a high end German car (except Audi, VW). read more

These guys are superb, and extremely knowledgeable about all cars. I couldn't recommend them more.

Rob and his guys are fantastic. I brought my 740 over to their shop after having my car diagnosed and quoted with a 5-figure repair at the dealership. Rob saved me thousands of dollars by giving me an honest diagnosis. The car was repaired quickly and the service was exceptional. Highly recommend for BMW owners in the area! read more

I spent a lot of money with Rob. iN the end only about half the work was done, that i asked for. The rest was subpar. The car was a wreck cosmetically after having been in their shop. The car ran the worst it had ever been, after 4 visits, each time the car ran progressively worse. Please don't trouble yourself with these folks. They are low on skill and even lower on communication with the customer. I feel heavily ripped off after my experiences. I ended up having to scrap my car. Finally took it to the dealer, where they found that it was basically unsafe to drive. Thanks for nothing german auto service. The only thing these folks are good at is stealing your money. Please go elsewhere. read more

my bbb account of complant. I dilvered my 1984 Porsche 928 I was looking for a vacum so the dash was out ther is 72 feet of vacume hose in the car and all the rubber just designated. The problem I wanted fixed was a blown head gasket. so I gave Rob Parker of German Auto Service on 21-Aug-2012 paid $ 1,500 on the estimate of $4,903. Subsequent payments of $3,403 were paid for the total. On 1-July-1013 he repaired and or replaced items involved with the rear brakes. That came to $867.62 whitch was paid. In March he gave me the car I couldn't make it a mile so returned it. Problem with fuel line that should have been replaced by the mechanic according to Mr Parker. Last of march it was returned to me again. Shifting very hard, still running badly. Was told because of the car sitting so long the injectors were clogged Mr Parker put some injector cleaner, and I was told to run out the tank of gas then fill it up with fresh gas. I tried but it just wouldn't run right and the gas gauge that did work now didn't. There were other problems that the car didn't have when I gave it to him. Problems with the sun roof that he said he repaired it wouldn't close. Still the car shifted way to hard although he had replaced parts for it. Headlight's that should have poped up didn't. I can not say how many times I heard "We'll get on it next week....." last week I had had enought. Mister Parker told me it was the injectors and that he wasn't going to pay to fix the problem. Any gas with ethanol 10% will go bad in as little as 4 months. My car is back in my yard. I've been paying for insurance, tag. I have not a working Auto. Yes, Mr Parker is correct as the dashboard was removed and several connections were unplugged. If you review the parts list he supplied, those parts go to the engine not the dashboard. This list was given once the car had been examined by Mr. Parker.  I was told this was the estimate cost to get the car running. I didn't expect it to take almost two years although I  did say there was no rush.  After all, I know it's not easy to repair a 30 year old car. I picked the car up twice after being told it was ready. Both times the car was hesitating and running so rough, I returned to the shop within an hour.  After the second time, Mr. Parker suggested running the old gas out .  I realized he'd left the old gas in the car and after a year and a half, the old fuel was was clogging up the engine. This lead to the discovery of a missing gas cap and water in the gas tank which only increased my concerns over what damages had occurred while in his care. From my point of view, after spending $5600.00 on these repairs I should have a car that runs. I did not receive a new estimate of repairs/parts needed nor was I told more would have to be paid. The first estimate should have gotten the car running with the exception of the brakes which I paid and the now defunct fuel injectors which I believe was his fault. I believe his neglect of the car caused more problems and as a result I have a car that doesn't run much less is "road worthy". A refund of $2400.00 will allow me the opportunity to find someone to get this car back on the road where it belongs read more

I was on I-95 near Savannah when my water pump failed on my BMW. It was 6pm Friday, and the local dealer was not taking any new service until Monday. I called and Rob (the owner) picked up. He was closing, but said I could tow the car to him and he'd fix the car Saturday morning. I dropped the car off at 8pm Friday, and the car was ready by noon Saturday. I wasn't charged extra, and the service was great. I highly recommend German Auto Service. read more

Rob is an excellent tech and takes pride in his work. He works on all my German cars and even sets up my Porsche race car. He is knowledgeable and I've never had a shop be so responsive. He's fixed my MBs, Porsches and BMWs. Look every shop messes up, and this one is no different, but he messed up (very small stuff) twice and fixed it again for free or gave me a credit for the repair. Instead of writing a bad review, why not just talk to him like a reasonable human and he will most likely help you out. read more

German Auto Service and Rob Parker continue to provide excellent race and Street car service. My car always performs very well while racing and my Street cars the same. I highly recommend Rob and his team! read more

I have been a Porsche 930 owner for over 20 years, I have used all Porsche shops in Charleston South Carolina, and was never really happy with work it was just ok. I found out about German Auto Service thru friends and decided to visit their shop for a custom rebuild on my 1979 porsche 930. I met the owner Rob Parker and was impressed with what I saw. Rob Parker is without question the very best Porsche mechanic I have ever known. His knowledge about Porsche Cars second to none. He builds race engines on extreamly rare Porsche race cars, and also races his own Porsche successfully.. He built a twin plug, twin turbo, twin throttle bodied engine that is incredible to say the least. I highly reccomend to all my friends in the Charleston , South Carolina Porsche PCA members. Several of my friends have seen the motor he rebuilt and their mouths drop wide open in amazement. (shocked may be a better word) I am so impressed with his work , that now he is rebuilding another 1979 RUF BTR 3.4, Porsche ....Would not let anyone else even get close to it. I highly reccomend Mr. Parker and German Auto Service to anyone who wants the work done right. Big Smiles here.... Mark Harris Awendaw , South Carolina read more

Thank you Rob! Rob worked over to complete the repairs to my BMW so that I could have it the same day I dropped it off. The repairs took 2 hours longer than quoted, but Rob only charged for the quoted labor. There were parts ordered for the original diagnosis of the problem which turned out not to be needed. These parts could have been installed at my expense, and I would not have known the difference. Rob did not install or charge for parts not needed. GAS has also serviced my Porsche. I highly recommend this service facility for BMW and Porsche!! read more

Very satisfied with work and service provided by German Auto Service. After spending hours completely rebuilding and upgrading the suspension on my Mercedes c230, the alignment done at another shop made the car a handful to drive. Rob took excellent care in getting the car properly aligned! It really makes a difference having someone who understands the handling characteristics drivers are looking for, even if it is a daily driver. read more

Would not recommend to anyone. Returned my car in the same condition and charged me for labor and parts. $2,000 and 2 weeks wasted for nothing. On top of that my center console was broken when the vehicle was returned to me. I called and asked about it and didn't get an answer. Stay away from this place! you had your fair warning. read more

Had an issue with my BMW 535I, with the TPMS sensors. Rob was able to get the sensors quickly and replace them for less than half of what the dealer wanted to charge. They were able to reset all warnings and lights and had me back driving. I live an hour away however its worth the drive. Will definitely let them do all service and repairs from now on. Thanks and Keep up the good work. read more

I had an aftermarket spoiler installed from these guys and some aluminum performance pedals for my manual transmission. I didn't have the proper cleaning and polishing equipment so I decided to go to a shop that deals with "German" cars. I have an 09 BMW 135i. Upon arriving at the site it was not impressive and looked more like a junkyard with a lot of old Porsch's and BMW's just sitting there, collecting dust and more than likely are not even drivable. I called beforehand and asked the mechanic when a good time would be to stop by. He told me anytime and he wasn't taking lunch so he can get started right away. I arrived around 1100 and the guy said, "Well it's lunchtime so come back at 1." I was like ok whatever, i'll find something to eat myself. Upon returning I waited in the parking lot until 130 until he finally acknowledged me and got my keys to bring into the shop. I had no where else to go and asked if there was a waiting room. He said there was a room with AC so I checked it out. The entire facility was a junk yard. Scrap pieces everywhere, not safe at all for any worker or customer to be hanging around there. They didn't even have water for their customers in 100 degree Savannah weather. I am a soldier and deal with this stuff anyways, but I feel that I should have gotten better customer service and treatment than this. Well I helped out with the spoiler and watched every step of the way. The work wasn't too bad and not difficult at all, but because the guy took so many breaks, especially to talk to other people that would come into the shop, the work took way longer than necessary. In the end the guy left residue and oil marks everywhere on the car where he worked and didn't even give it a courtesy cleaning, it was disgusting. He also parked my car underneath another vehicle that was on a lift, very unsafe and I was just waiting to file an insurance claim.The pedals were done by another guy and was actually good work, since I didn't have drill bits I wanted someone else to do it. Well they charged $8 for some stupid screws that I didn't bring with me and $100 an hour, so I ended up paying over $200 for their mediocre work and wasted me time, when I could have bought some polishing tools for the body and a drill kit for less and saved myself some trouble. These guys say they are experienced on German Cars, but if you have a newer vehicle with twin turbos such as mine or the 3 series or really any newer BMW, do not go here. They are not experienced in these realms. Although I didn't get any engine work done I would not take it there, just from the look of their facility and their lack of professionalism. Now I know not to go there anymore and am letting anyone else know that these guys are not worth the trouble. Don't be treated like crap when you bring a $40k + car into their facility, when they are used to working on 1980's bimmers with old technology. I rather go back to the dealership and have them do some body work, since I know they can. The prices are outrageous and not even mechanics that do engine work would charge $100 and then $8 for "hardware". Please stay away from these people. read more