This is a five star hotel within its own genre-a good solid choice for clean, comfortable,…read more convenient (near the airport ) hotel with helpful staff, and a breakfast included -not a fancy 5-star resort genre. We would definitely stay here again . These are suites -so the rooms are larger than most single hotel rooms, Lobby is nice and roomy with a 2-story water feature with small water falls. Rooms open onto the open center of the hotel so there are no dark hallways. Elevators are glassed toward the open lobby area so they are well lighted and have interiors visible from the lobby. The breakfast is well stocked and even has a staff member making omelets. Our only complaint is that the breakfast hours end at 9 during the week,so it's not great for travelers who arrive late in the evening from the islands or elsewhere.

I stay at this property often when I am doing business in LA. Gives me good access to El Segundo…read moreand Torrance. It is pretty clean for the most part and fairly well maintained. Rooms are spacious with nice bathroom facilities. I think they've upgraded recently. Free evening reception gives you two drinks on the house. My favorite part is the way to order breakfast in the morning. There are many buffet style options there, but they will make you eggs or omelettes to order. Parking is secure in an underground lot so that is cool too. People are mostly friendly and helpful and they have a cool robot maid/Butler that will bring things to your room.

Good for a quick stay near LAX. Check in was not quick but I think it was due to someone that…read moredoesn't do it often trying to help out. Room was good and in the typical Embassy Suites set up. Happy hour was good but just missed breakfast. ***Be prepared to get hit up multiple times by wandering vacation club reps. Not really awesome to deal with that bs.

The only reason I am giving this hotel any stars at all is because the building itself is beautiful…read moreand the room looked nice. Unfortunately, that is where the positives end. Last night, during winter, I turned on the heat in our room and waited 35-40 minutes for it to come on. Nothing. I called the front desk and was told that the entire hotel is switched to air during the day, then placed on a "hiatus," and that heat is not available until around 10:00-10:30 PM. I had to repeat this back to the staff member because I could not believe what I was hearing -- I was told that guests cannot control the heat in their own rooms and must wait until the hotel decides to turn it on for everyone. The answer was yes. I called again around 10:30 PM because we still had no heat. The person I spoke to said she had just come on duty and would check. The heat finally came on around 11:15-11:20 PM, only to shut back off at approximately 2:00 AM. When I called the front desk again, no one answered. My husband and I were forced to sleep under covers wearing our coats and clothes, freezing the rest of the night. I am now sick, likely from being cold all night. I contacted Expedia and was told the hotel has a strict no-refund policy, so now I have to wait for the hotel to decide whether they will "allow" a refund of the $220 room charge, while my $150 incidental deposit will take 5-7 business days to be returned. Even the travel insurance I purchased (which I buy every time) does not cover this situation. Expedia attempted to contact the hotel and could not reach them, so now I am stuck going back and forth hoping someone eventually responds. This hotel has five floors. We were in Room 468. Are guests seriously expected to accept that they cannot use heat or air in their own rooms until the hotel "pushes a button" for the entire building? No matter how cold or hot it is, you wait. What makes this even more concerning is that when we checked in, the hotel was full of older guests (60s, 70s, even 80s) preparing for a cruise. I sincerely hope everyone was okay overnight, because if we were freezing, I can't imagine how they felt. Do not book this hotel. The lack of temperature control, accountability, and basic guest comfort is unacceptable. This experience was beyond ridiculous.

There are some things I really like about Embassy Suites by Hilton Los Angeles Glendale and some…read morething I don't like very much. Let's cover the pros and cons: Pro #1: It's a pet-friendly hotel. It's not free to bring pets, and it's not cheap to bring your cat or dog, but it's not as bad as other places. Con #1: You have to pay $28 per day for self-parking in the lot underneath the hotel. I hate paying for parking at a hotel. Pro #2: They have complimentary breakfast and it's better than your typical continental breakfast at a hotel. There's an omelet station, scrambled eggs, bacon, pork sausage, pancakes or French toast (depending on the day), bread (bagels, English muffins, and toast), fruit, cereal, various pastries, yogurt, juice, tea, coffee, and more. Pretty solid. Con #2: There's a lot of noise as the hotel is located on a popular street in Glendale and it's close to the highway. At least my room was noisy. I had to wear earplugs each night (I'm a light sleeper). Pro #3: The rooms are suites so they're more spacious than your typical hotel room. There's a bedroom with a door and a nice living room area with a mini fridge and a microwave. Con #3: Some service snafus. I checked in digitally and I was supposed to have a virtual key card. It didn't work as there was an issue with the app. I requested some towels and they said they would bring them up to my room. They never did. I had to call back and they brought them up this time (though they brought a different number of towels than what I requested. Pro #4: They have a complimentary happy hour from 5:30-7:00 p.m. where each guest can get two alcoholic beverages (wells, beer, and wine). They also have some light bites such as chips and salsa/guac, pita bread and hummus, snack mix, or crostini (depending on the day). Con #4: The rooms are pretty clean and comfy, but they could be nicer. Case in point: an old hand towel was in between my mattress and the mattress box. All in all, a slightly above average experience. Without the expensive parking fees and lower pet fees, that would make a positive difference.

I am writing to report a series of frustrating room access and guest service issues during our…read morestay. The day after our stay, our room key stopped working. A kind Asian woman at the front desk promptly resolved the issue and issued a replacement without any complications. However, the key stopped working again the following day. When I approached the front desk for help this morning, the male clerk on duty refused to issue a replacement. He said, "You guys didn't check out." What do you mean? I just got a new key yesterday ! After I mentioned that I was briefly leaving just to pick up my mother from work after a long 12 hour graveyard shift, he stated my name was not on the authorization list contradicting the fact that my identity had already been verified by the staff the previous day. Because of this arbitrary roadblock, my mother had to alter her plans and waste money on an Uber directly to the hotel just so we could access our room. bro I was just trying to pick up my mom and get on with my day The same male clerk gave us three new room keys when we arrived back to the lobby and told us that everything was fine even though he had previously informed us that there were problems yet he was the one that made it a bigger deal than it was. This hotel apparently has some issues with their key system but that is minor compared to the inconsistent and poor service that your staff provided us. I would appreciate it if the management could review the front desk security footage and review the logs from June 20, 2026 at approximately 7:30 AM. As frequent travelers, we expect great service from hotels. The lack of professionalism that was displayed by the staff at this hotel should be resolved to make sure that this type of service is not provided to future guests.

Lots of broken features. They have a beautiful atrium (of a…read moresort) with delightful architectural features. Impressive design! A lot of the art hanging is pretty impressive too. The food in the restaurant and breakfast buffet is quite mediocre and I'd suggest going somewhere else. Our room had several broken features starting with the curled up rug in the sitting area which is actually a trip hazard. The door from the sitting area to the bedroom was actually broken and hard to open and close. The motion sensing light switch for the bathroom was physically cracked and the manual override had to be pressed several times to get the light to come on at all. When I picked up the phone to call about it, the cord fell out of the handset, and even when I plugged it back in it didn't work. The tub drain was laying in the tub and I wasn't going to be the one to re-install it. Even the TP roll holder was broken and the jacuzzi was out of order. I had even called to ask if they had a jacuzzi. They said they did, but didn't feel it necessary to tell me it had been broken for weeks. The bed was comfortable, the temperature acceptable, and the fridge worked. The place is worn out and in need of a full restoration if they're going to charge premium prices! I booked through Expedia, so they were unable to do anything to make up for these shortcomings other than comp my parking fee and offer me a can of low-end beer.

The dirtiest hotel I've ever seen!! Changed rooms 2xs both smelled like deep cigarettes! Carpets…read morecoming off of elevator stained- couches in both rooms stained- sheets on bed by feet stained- bed felt like mush when sat on- no screens on sticky windows on 5/7 floor!- Stains on chairs in room- rust around baseboards in bathroom and all doors! Toilet was stained inside- had to slam front due to get it to close! We stayed 2 hours until we found another hotel-fighting then to get 150 k Hilton rewards back still- it's been almost 3 weeks since we stayed. Staff was nice but said Im sorry both of your rooms aren't cleaned- housecleaning gave me a list of 40 rooms that are clean- I can keep moving you if you like?! At 11 pm with 2 tired kids? Just run away from this motel6 !!!! Hilton honors needs to take this off of their site!!!

When you're dealing with any government agency I find it best to be prepared. Understand the…read moreprocess and what is needed, especially what docs you need to present. With AI technology quickly becoming more prevalent many government agencies are not allowing walk ins except for certain cases. You will be required to make an appointment. We found this to be true with the Consulate here. In the state of California there are only 2 locations. The Consulate General of the Republic of Korea can be found in San Francisco and Los Angeles. The San Francisco office also consuls over Colorado, Utah and Wyoming while the Los Angeles office includes Arizona, Nevada and New Mexico. We needed to renew a Korean passport. After visiting the website we found the steps fairly easy to follow. For any other office it is best to check their own respective websites. The steps are not standard and can be entirely different. We made an online appointment through the 365 Overseas Korean Portal. The appointment was 1.5 weeks away. I thought it would be much further out but thankful for the shorter time. You then need to fill out their form and submit that. It's basic information and what it is you're trying to do. Simple. With that set we went through the steps again to make sure we had the proper documents needed. In this case your Korean passport a valid U.S. passport/Green Card/Visa. You also need your Driver's License and work permits. They wanted photo copies. Luckily they have a copy machine there for 25cents a copy. Not bad just remember to bring quarters. You will also need a passport size photo taken by a professional. This part use to erq me. If you don't have that, this consulate has a photo booth on the premises for you to take that photo. And it's free of charge. When you sit in the booth it tells you what to do. Tilt your head up, turn to the left, etc. It was great. This office only accepts cash, and had to be the exact amount. Found that strange. Not sure if that's true for all the others and is best to check those websites. The good thing is this office has a change machine. It's best to figure what fees you need to pay, and what the total is so you know what the exact amount is. We brought this with us and extra cash in case there would be something surprisingly we would have to pay for. That didn't happen. It also adivses to bring a self addressed express mail envelope for them to mail your passport . In our case, however, that option was not available.. How that was going to be handled would have to wait till the appointment. Right next to the consulate is a parking lot. It is not free unless you have an appointment with the consulate and you get your ticket validated. Fulfill those 2 requirements and your parking is free. If not be prepared to pop some twenties. Not sure if they give change. It is also important to note this office closes at noon to break for lunch. So, plan your visits accordingly or you could be waiting longer than you like. Our appointment was at 11:00 to 11:30. We got there at 11:11 on a Wednesday. Once you're in there you need to make the copies you need. We did. Get your photo. We did and it was actually fun. Then, you can take a number to be qued. There were 4 people before us not all were renewing passports. And only 2 tellers. The reviews talk badly about teller #2. She was not there. And they talked sweetly of number 7. He was not there either. When our number was called I was surprised we waited only 26 minutes. We presented our documents and stated what my wife needed. The agent started going through the paper work, clattering away filling in digital forms and documents and glancing at other references to ensure she was doing everything correctly. And in 9 minutes it was done. She said everything was good and needed to return on a specific date to pick up the passport. If we cannot pick it up that day, we could pick it up any other day they are open. We would not need to stand in line just go to the front teller to request it and it would be there. I guess the brown bag of food was not needed. This whole process may seem confusing and frustrating but in taking the time to review it was easier than expected. The steps\instructions were very clear. The copy machine, change machine and photo booth were big pluses. The agents were nice and pleasant. Why can't they all be like this?

If you are coming here please be over prepared. If you are assisting your elderly parents with…read moreSocial Security make sure they themselves have their korean documents ready and make copies of your id's passports and resident card. They have photo copy machine but it would cost 25 cents a page. Also make sure they know their korena social number or ID and fmaily name including their mother and father id information. They are friendly but not as helpful. Def felt like I landed in korea. If your korean ain't the best good luck lol. All the paperwork they give you will be in korean. If you need a american version for your document go to thr website and print it out and they will notarize it for you. It's a hassle trust me. Be prepared if you dnt want to do multiple trips. Parking is free w validation. It's right n3dt door behind the gas station. They make u go to different ppl for different things. Good luck.

The Embassy Suites in Arcadia is an older hotel with friendly staff, but its elevators are a major…read moredrawback. I stayed here for a two-night stay because my parents are elderly and thought it would be convenient. Unfortunately, the elevators were not functional. At one point, only one elevator worked, and all the guests knew about the issue. Despite a sign stating, "Our elevators prefer 6 or less people," guests were aggressively trying to get in, even when the hotel was at full capacity. When we were trying to catch our flight, everyone was packed in the elevators, and I tried to ask a group of people if they could allow my parents to get in. They refused, saying they were all filled up. I insisted and pushed my parents in, which got very aggressive and uncomfortable. If you're staying here, pack your patience and get a room on the ground floor to avoid dealing with the elevator issue. Another downside was the beds. They were a bit too soft, and even the hide-a-bed was worn out and didn't provide any firmness. This caused back pain the next day. On the positive side, the breakfast buffet was decent, and the coffee was better than I expected. The staff in the kitchen were also kind and accommodating.

I rarely leave reviews, but after dealing with Stacey at the front desk, I feel obligated to warn…read moreother guests. After my stay, I was charged a smoking fee. When I called the hotel, Stacey confidently told me cigarettes had been found on the floor of my room. She claimed the room smelled like cigarette smoke. She claimed she had inspected the room herself. She claimed she had taken photographs. When I asked for the photos, she told me to be patient and assured me they would be sent. Every one of those claims turned out to be false. Later that day, I returned to the hotel and spoke directly with management. I was informed that no cigarettes had been found in the room. What Stacey had described as cigarettes were apparently crushed pretzels. I was also informed that the room did not smell like smoke and that no photographs had ever been taken. According to management, when Stacey was questioned, she admitted that she had been in a hurry and had not properly verified what she was telling me. That is completely unacceptable. Being wrong is one thing. Making accusations against a paying guest, claiming evidence exists when it doesn't, and speaking with absolute certainty about things you never bothered to verify is something entirely different. What made the situation even worse was Stacey's attitude. She was condescending, pretentious, dismissive, and spoke as if I was the problem for questioning a charge that she could not support with a single piece of evidence. The level of arrogance was astonishing considering how quickly her story fell apart once management looked into it. Quite frankly, Stacey comes across as someone who is more interested in sounding authoritative than being truthful. She had no problem making serious allegations, no problem claiming evidence existed, and no problem wasting my time while I chased down information that should have been accurate from the beginning. The hotel itself was not the issue. Stacey was. One employee's dishonesty, carelessness, and lack of professionalism completely overshadowed what otherwise would have been a positive stay. If this is how guest disputes are handled, I would strongly encourage anyone facing questionable charges to verify everything independently and not simply take Stacey's word for it. She single-handedly turned what would have been a 5-star review into a 1-star experience. From my conversations with hotel staff, it was clear that Stacey's behavior and poor judgment were not exactly a secret. In fact, I got the impression that others at the hotel were already well aware of the problems she creates. What's even more telling is that after reading other reviews, I discovered I'm far from the only guest who has had a negative experience with her. At some point, when the same employee keeps appearing in complaints, management has to stop viewing it as a series of isolated incidents and start recognizing the common denominator.

I just want to share my experience…read more.. My daughters and I went to the Philippines Consulate today for renewal of their passports and it was the best experience! It was fast,easy and they were all really friendly staff that ranks way beyond our expectations that I hear from others, and In less than an hour we were out! We are grateful for their reliability!

Today's visit was for my Mama's and they have improved a lot and made so many changes and made a…read moregreat improvement. So pleased to our visit today. Shout out to Rommel for an excellent service today for my Mama.

Pros: - spacious rooms aka suites with living room and 2 tvs per room (the one in my bedroom…read morewouldn't turn on though) - comfortable beds - bright lobby area that gets a lot of sunshine - free breakfast and cocktail hour with snacks during certain hours (included pizza the day I went) - provide free water bottles at the front desk if you're a loyalty member - Ubers arrive here very quickly - fast elevators - heated outdoor pool and jacuzzi (I didn't get to try them but appreciate that they are available) - fridge and microwave available in the rooms Cons: - shower curtains were damaged and some colleagues I stayed here with reported the same - how expensive could these be to replace!? - body wash, lotion, and hand wash provided have a strong masculine scent - hair dryer sucked up my hair and got caught - the room did not have a fresh smell when I checked in - colleagues that stayed here reported toilet overflow issues, but I did not experience this personally - no great food or coffee options in lobby - elevators have glass walls and made me nauseous as someone that gets motion sick (they go really fast!) - the toilet paper irritated my skin - the fridge in the room froze all my items no matter what setting I put the dial to - this ruined some things - normal concierge / housekeeping tasks weren't available past a certain hour - I asked for more clothes hangers soon after checking in around 10 pm and was told staff was gone for the night and they'd be delivered in the morning and I said to leave them outside the door if I didn't answer - they never came - most of all: the front desk clerk checking me in was chatty but made an insulting comment when making small talk about whether I'd ever been to either Disney park and I said no - he said I was a "deprived child" which was totally uncalled for, unprofessional, and that alone is why I knocked off a star when otherwise I had a pretty good time here. Do better, Frank - you know nothing about me and your "joke" wasn't funny in the least bit. Front desk staff was never friendly and only slightly helpful here, not the service you'd expect from somewhere so close to Disney and in vacation central. Rude!!

I stayed at this location for few days, during the last week of March 2026, with my 6 year old son…read moreand it was a nightmare. In short, this hotel is not kids friendly. Not anybody friendly. Poorly operated. Stay away!!! First problem was the bathtub. Who puts a razor sharp edged in the shower? The bathtub was awkwardly connected to a stone seat ... that was designed for a shower. It looked like the tiles on the edge of the seat came straight out of the tile cutter, with perfectly sharp edges, that can cut fruits! Who sign off this? Where was the hotel manager? My son slipped and hit the edge on the back of his head, thought the hair, and we had to make a late night visit to an emergency room. The cut was so bad that the doctor had to staple it. Secondly, the A/C was pointed directly at the bed, causing extremely strong wind. At the same time the thermostat was in another room. The bedroom was oscillating between freezing wind and overheating. It was almost impossible to sleep at night. This ruined my whole trip to LA. Lastly the window in the bedroom did not open. The night was cool. I would be ok with just ventilating the room. This is really sad because I have been pretty frequent customer at Hilton last year. I even stay this exact chain (Embassy Suites) recently and the hotel did not have any of these issues. It is possible that this particular location is just poorly operated and the manager should be fired. I'm not going to give Hilton another chance. Going back to staying at Marriott. Never had safety issues with Marriott. Stay away until serious changes are made. Reconsider loyalty to Hilton brand.

Make sure everything is in a folder together. You watch from the door way a security guard dropping…read moreoff your stuff in this random box. You check in at the lobby they ask for your ID AND you tell them drop off. Then you go up and you literally drop off your stuff. No one to greet you but a security guard. I don't even know what stars to give. Just wanted to inform.

Appointment system is misleading…read more Had a 1:15 PM appointment and arrived 20mins early. There were 4people scheduled for the exact same time slot, and only one staff member in the beginning assisting. After checking in, we were told to take a number and wait, like a walk-in system. At that point, the appointment time had no impact on service order, it became first come, first served based on ticket number. Facts: * Multiple clients booked at the same time * Single staff opening window after 1:15p and handling all cases in the beginning * Ticket/queue system overrides appointments * Wait time extends well beyond scheduled slot This is not a true appointment system. It functions as a general queue with scheduled entry, which is misleading. Also, this office is in downtown Los Angeles where parking is paid, so delays directly increase out-of-pocket costs for visitors. Either honor appointment times with proper staffing or clearly state that service is handled as a queue so people can plan accordingly. This is a ridiculous system that is not Japanese standards

Upon arrival after 4pm time , the entrance Smelled welcoming and clean. At check in my room was not…read moreready and I was offered another room without Disney park view which I said no thanks we will wait . The agent advised me it could be another hour. So we went shopping and out to find dinner because why not. He generously cut my rate down to due inconvenience. Got up to the room and even long after it being ready I found pet food On the carpet, confetti , and other crumbs. Also see picture of the toilet I get being short handed is not fun or whatever excuse but the toilet handle ? Luckily I carry Clorox wipes . After arriving late , late check in, unloading a car and a very tired child I just did not want to switch rooms. Will I come back, perhaps. Carpets are very stained and warn out . I saw plates / bowls the sitting for two days by peoples doors never picked up, very weird .

Disappointed , expected more from Hilton brand. Overly crowded. Indoor pool very small and with…read morecrowd of kids. Outdoor pool with small hot tub and again, overly crowded. Small fitness center with treadmill, eliptical, bicycle and weights. Sad selection of evening reception food. Chatted with customer service at 230 pm prior to arrival and received a pushback of hotel room digital key. I am a loyal Hilton member, what's the point of being a Gold member if the customer service as lowsy as motels and had to wait in line for checking in. Ordered extra bed, $20 a night, waited for two and half hour and still not delivered. Clogged shower with water pooling. Annoying Hilton employee walking around hotel lobby during evening reception soliciting to buy Grand Vacations making relaxing, reading my book impossible. Ordered burger and took 30 min for food to come out and my son was the only one ordering. Next day we went for breakfast, long line for made to order breakfast. Yogurt left out in a bowl with no cover. It was okay. Fitness and pools are empty since it is morning. So thats a plus. Hopefully finally it turns to be a better stay today.