You bought our whole suite of appliances from Garrett's years ago The ice maker on the refrigerator went out they came to fix it it took over 6 weeks for them to fix it but it ended or a certain parts and then they had to go order another part and then the thing every time you open the door of the freezer ice falls out out of the floor The repair person said well there's nothing I can do about that. Ridiculous read more

Can't review yet, it'll be a month before they can install a new microwave. However they were very professional and helpful with my purchase. My salesperson was Mary and I highly recommend her. read more

Gerrits Appliance is a great family owned small business that serves its customers well.

We had an LG refrigerator/freezer for 5.5 years. The freezer stopped working and we had to throw out our food. We called Garrett's, and they told us it would be two or more weeks before they could send a technician. One of the reasons we purchased from Garrett's was because they have a service department. We couldn't wait two weeks for a service technician. The salesperson didn't even try to help us, even after talking to the manager. Buyer beware if you shop at Garrett's. A store should not offer service if they can't back up what they say read more

Gerrits services the laundry machines at York Creek Apartments, or so they say. They have announced they are hiking the prices for use on machines that work part time at best. My building has had a broken dryer for more than two months. First time the guy came out he told his boss it's all fixed, but it was not. 3 weeks later they actually fix it only to have it break immediately. Don't bother calling them because they all try to cover for each other. I no longer use the facilities at York Creek, I go to a laundromat. It6 costs more, but I do not lose $20 a year there like I do with Gerrits slot machines. read more

We have purchased all our appliances from them for the past 40 years and have always been happy with their service. Not anymore! Called with a dryer issue and I was told it would be a 2 1/2 week wait for service! Then they asked for a credit card # to pay for the minimum service call amount of $113.95. I've never had to do that before! Then when I called to cancel the appointment 3 days in advance, they told me they would refund me that amount minus a $5 cancellation fee! Mind you, it's not the $5, it's the principle! I felt like a criminal, not a long-time A+ customer! We will certainly be shopping the competition in the future!!!! read more

Purchased a new high end Electrolux Washer and Dryer, paid about $3000. They came and installed. An hour later I noticed they something was inside the door, I called they immediately came and fixed. A week later we notice our high end sport apparel was getting snagged in the washer. As we looked further we found a bunch of our clothes were being ruined. So I called and they sent someone out, about a week later. Kind of tough luck as we don't make it we just sell it. So they came out and determined the drum was defective. So I asked what was the plan. I had to followup a week later as no response. I also loved the fact that they told me it was my problem to seek reimbursement for the ruined clothes. Service manager said they ordered drum and should have it by the next week and will install right away. That was three weeks ago. I just called again to start the inquiry as to what is going on. Been like 5 weeks and I still don't have a working washer. Basically I would not buy from them or your on your own after your purchases. Too bad as I like supporting local business. Was tough for me to accept they were going to fix something new but I have them a chance and they failed. I called today to ask for them to pickup and return my money this is crazy!!! I'm probably out $500-600 in clothes and still have no answers read more

Went in the 29th St location to look at and purchase a new 48" range. NO ONE greeted me or asked if I needed help, or even said I'll be with you shortly.After 20 minutes I walked out, purchased a new Wolf range at Bekins,who was awesome Kathy Byrne read more

I was very impressed with the knowledge and professional of all the people that helped me especially Ben , they have a customer that's very happy,thanks read more

Was sold the wrong electrical part. When I went back he said they didn't have the one I needed, he would have to order it. I asked about the wrong parts and was told no refund. read more

Fast service on repairing a coin op machine I purchased from them over ten years ago. I am definitely happy with this company because they respond quickly to service requests and within a couple days my machine was back up and running for my rental property. read more

Disappointed they started charging higher service call fees based on how far you are from Byron Center. For me, it was double the rate as for nearby customers. It doesn't matter if you bought the appliances from them. Never calling them again. read more

We purchased an expensive ice maker from Gerrit's one year ago. It worked well for several months but then suddenly stopped making ice. They sent a service person out who determined that he needed to bring it back to the shop for "three or fours days". This was in early November. We did not get the machine back for over two months. They finally returned the machine to us in January. It worked for five or six days and suddenly stopped working again. Throughout this process the communication with Gerrit's has been very frustrating, with many messages and calls left unreturned, and no explanation for the delays. We will never deal with Gerrit's again. read more

In the past they've been great for sales, installs and service. Now? Don't bother. You can literally call their service department from the time they open to the time they close and you won't get through to a human. You'll have to leave a voicemail and over a week later you still won't hear back from someone. Also. I was offered an appointment on the weekday I wanted(Friday) and then they told me no, they wouldn't come to my house on that day of the week. Then when I asked to be put on a waiting list in case something opened up they called back and offered me a Friday. I couldn't answer so they left a VM and I called back inside of 5 minutes but once again couldn't get to a human. Tried calling all day long for a week still no response. The only way I got someone to call me was to complain via their email/contact us form telling them how bad it was. And then the only solution they'd offer me was to push my appointment out weeks further than it initially was because of their incompetence and admitted they had problems with their employees and said there was no way an appointment that was offered to me should've been given away without at least giving me a chance to get back them(as the manager told me). Today I've allegedly got a repair appointment but I NEVER got a confirmation call. I've been calling all day but can't reach anyone. Called the main store line who sent me to the service manager who also did not answer their phone and had to leave a voicemail. In the end I got someone to call me back who had no clue why they were calling me and then told me my repair was still probably scheduled for today and it would probably be around 5 o'clock tonight. So glad I took a vacation day from work for this, essentially paying extra for the privilege of supporting a local business who's acting more like a giant chain. Suffice it to say I might as well go back to big box stores for appliances. At least there I expect this level of service/lack of service. And I'd probably get it a little cheaper too. The technician/repair guy that came out was great. Got to work. Did a quick efficient job. Only good part of this whole ordeal. read more

We purchased a high end refrigerator from Gerrits five years ago. We spent total of $20,000 on appliances, and wanted to "buy local" to support Grand Rapids business. On Friday evening, our refrigerator and freezer failed resulting in pools'of water on our hardwood floor. We called Gerrits first thing Saturday morning. They provide no weekend service! We asked for name of company they may outsource servicing to, but they had nothing to offer and placed us on hold twice for ten minutes. Ironically, while on hold, the recording discussed their "local commitment to great sales and service". NOT! Anyway, they were indifferent at best and as a result, they will never sell us another appliance. We vote with our wallet. read more

We worked with Brad Ensing who was very knowledgeable, professional and friendly! He made appliance purchasing very easy! We are thrilled with all the appliances we have ordered and can not wait to have them delivered. Gerrit's offers a wide selection and Brad explained all the differences between, for example, all the different types of washers, including the pros and cons of each one. It made everything very clear so it was easy to choose which one we wanted. Thanks Brad! read more

DELIVERED FLOOR MODEL, BUT CHARGED FOR NEW APPLIANCE On June 15, 2020 my wife and I went to Gerrit's Appliances to buy a refrigerator and a dishwasher--we have been customers since 1979. We bought all-new fridge, wall-mounted double oven, and a dishwasher. The sales guy was Cam Boven. In July Gerrit's technicians came to install the dishwasher and we noticed that the dishwasher was not new. I called Cam to inquire about it and he confirmed that he sent us the display (floor model). When I said to him that I felt cheated, he responded: "For us it is as new." He offered to reduce 100 dollars (on a $1,500 dishwasher). We did not accept--we paid for a new one and that is what we wanted. Since they did not have a new one, they took the display model back and then reimbursed us. What is disappointing, and bad business for Gerrit's, is that at least they should inform the customer that the only item they have is the one on display--then the customer can make a choice. But it is dishonest to assume that because "for them it is as new," I would blindly accept it without having been told. Had I not noticed, I would have paid full price for a floor model. This is cheating. It is quite sad for a company that has been our "go-to" place for so many years to treat us this way. No longer. read more

Very friendly atmosphere with very knowledgeable sales people. The service department is top notch. I have dealt with sales people and the service department and thats why I only go to this establishment. Their pricing is comparable to the big box stores but their service post delivery is excellent. read more

We love the service we get at Gerrit's, especially from Brad. We have purchased our last five sets of appliances from Brad. They have an amazing team from sales, customer service, install and service. We highly recommend. read more

Gerrit's Appliance is full of friendly, capable people but DO NOT buy a Bosch oven from them. We paid over $3000 in 2012 for a Bosch cook top and wall oven. We thought that buying Bosch would guarantee quality, but we have been extremely disappointed. TWICE in six years we have had a problem with the oven over-heating and burning everything to a crisp (the broiler goes on and stays on when it isn't supposed to). We called Gerrit's out both times and had it fixed. The first time, the bill was $179. The second time it was $431! In hindsight, it might have been better to buy a cheaper oven, use it for five years, and then buy another one. Gerrit's is a nice place, but we will likely never buy a Bosch appliance again. Not from from Gerrit's or anyone else. read more

Strange experience yesterday at Gerrit's which I feel is important to share. Most of our appliances are broken or just old. So I drove over to Gerrit's Appliance After walking around a bit, a saleswoman came up to me. Her: "Can I help you find something?" Me: "Yes. Right now, I need a washer/dryer. My dryer just broke. But I also need a new dishwasher, cooktop, refrigerator, wall ovens. Right now, I have a kitchen that is all white and the appliances are white with the white panels that match the cupboards. Her: "How old are they?" Me: "Most all of them are going on 25 years old." Her: "Well, I'm going to say that we are not going to be able to help you." (Long silence as we both looked at each other.) Me. "Oh...Okay." I walked out the door and took my business to Bekin's. Benin's is a farther drive and I'd never been before, but I am glad I went there instead. I spent $20,000 on new Jenn-Air appliances yesterday, and still can't fathom what happened at Gerrit's. This past fall, my daughter and son-in-law were trying to buy their appliances at Gerrits for the new home they built, and got a cold shoulder treatment from Gerrit's. They felt the saleswoman was rude, cold and lacked of professionalism. So, even though they had a discount from Eastbrook Builders to use Gerrits, they left because of a lack of helpfulness and purchased everything from Brummel's Sales Center. Don't understand what is going on at Gerrit's Appliance. Very strange! Oh well! Just thought I'd let my friends know so that you would be aware. read more

Do not use their service department. We have purchased a washer and dryer, a gas stove, a dishwasher and a built in microwave from Cam at Gerrit's. We had water on the kitchen floor and thought it was from the dishwasher. We called for service and they came to Holland for the service call. It was not the dishwasher. They thought it was a pipe in the wall. We called a plumber and she discovered it was the ice maker line in the refrigerator. We have now had the ice maker repaired. The plumber changed $100 for the service call and to replace the line to the connection to the water pipe. The appliance repair we called made two calls because he had to order a part, and replaced the ice maker tubing for $114. The bill from Gerrit's was $104 for basically no help at all. We had mentioned when calling Gerrit's that we had a knob on the stove that was wobbly and Gerrit's said it was $90 for GE to come out period. We said no to that. They NEVER said it was $104 dollars for their service calls. We feel they charged us double what they should have. I called to complain but it was a waste of my time. They didn't care that we were good customers that had been uninformed. If we said no to the GE $90 dollars we certainly would have said no to $104 and called around to get a better price. As you see every other service was excellent and much less expensive. We need a new floor and our insurance company, the adjuster, the repair people and the construction man have been wonderful. The experience with Gerrit's repair has been disgusting. read more

Purchases are always great. FYI: a service call has an automatic $100 charge that may not be told to you.

I went into Gerrit's Appliance having to replace a 6 year old Samsung Washer that they no longer made parts for. Needless to say, I wasn't excited to be replacing this appliance. Cameron greeted me when I entered and asked if I needed help finding anything. I explained the situation and he asked several questions and showed me several machines. He listened to my concerns regarding parts and explained the different manufactures but also explained their commitment to service. As I asked more questions, he helped me narrow down my options. He was friendly, professional and knowledgeable. I was very happy with my choice. I was also very happy that I had chosen Gerrit's for my purchase. Brad was at the counter when I checked out and was friendly and helpful as well. All around great experience! I like to shop local as much as possible and this was a reminder to me of one reason why I support local business. They also have a very nice selection of all price points of appliances. read more

Working with Brad Ensing we finalized our selection. Learned some great information that helped us make some great choices. Brad was helpful, but not overbearing in his help to us. Nice dealing with a salesperson who knows his stuff and doesn't make you feel like you know nothing. read more

We so appreciated the quick and thorough response we received in pursuing a new stove and refrigerator. We appreciated the information regarding what we needed and the availability of them and quickness of delivery since they were both in stock. Specifics were important and it fit perfectly. They both look in our kitchen! read more

Make sure you ask for Brad Ensing when you visit the Wyoming location. He is the best one on the floor. He was very considerate of our requirements and budget and matched us with the perfect set of kitchen appliances. Thanks Brad! We'll be back! read more

Gerrits called exactly when they said they would regarding scheduling delivery of the new fridge. They were especially careful about not damaging anything with the removal of the existing, and installation of the new, refrigerator. We've done quite a bit of business with Gerrits, and once again they performed exceptionally well. read more

We purchased all new appliance for our remodeled kitchen at Gerrit's Appliance and our experience was first rate. Ben Geers was wonderful to work with; knowledgeable, very comfortable to work with, listened and found what we wanted, very prompt returning emails or calls (often outside of store hours) and followed up each step of the process and after delivery. The delivery was on time and set up done most professional. We would highly recommend Ben at Gerrit's Appliance. read more

Just bought a brand new washer & dryer from these folks and they were awesome. The salesman we had was super patient and answered all my questions and helped me find exactly what was best for me and within my budget. No pressure at all unlike a few of their competitor's. I will def be back for future needs. Their prices were really good as well and for being Black Friday I was surprised at how fast and friendly everyone was. Def check them out. read more

Last spring I ordered their Stainless Steel appliance package - stove, fridge, dishwasher and microwave. They held my order until I was ready. Had them installed today and it went flawlessly. The two young men who did the delivery were very careful and concerned about dust and water. They took the fridge to the basement and took the other appliances away with them. I would highly recommend Gerrit's. The price was right and installation easy read more

Tim G was the service technician that came out to repair my dryer. He was punctual, professional, and let me know what was wrong and how to make the repair. He took the time to show me how to take off the filter cover to clean below that as well. I purchased all new appliances from Gerrit's 2 years ago and could not be more pleased with the quality and service! read more

This is a great place I had a small apartment sized washer and dryer and every time the dryer went out I went there and got parts they always tried to help me fix it one time I couldn't figure out what was wrong with it and I had taken it apart and they came and picked it up fixed it and brought it back and didn't charge me hardly anything I was extremely pleased read more

While living in an apartment at York Creek waiting for our house to be completed had the misfortune to have this company as the providers of washers and dryers. Washing machine leaked from day one. Called 5 times to report. Guess what - 4 months later it's still leaking. Guess what - will certainly not be purchasing appliances for our house from them. If this is a family business they need to find another family. read more

Ben Geers was very knowledgeable about all of the brands of kitchen appliances we were considering. He took the time to ensure he understood our needs and budget and knew which specific models would best meet them. Ben was also very responsive and helpful in all of the phone and email communications we had with him. read more

We bought a fridge (from the clearance section) of Gerrits - very excited because it was almost $400 less then the full price at Lowes. Had the fridge delivered, hooked up and ready to go. After 24 hours the fridge didn't seem to be getting cold. I ended up calling the service department and they sent someone out right away to look at the fridge. Come to find out the fridge was not in working condition and needed to be sent back to the manufacturer. Gerrit's was awesome, they took the fridge and got me a brand NEW fridge - no questions asked. I was more than pleased. Needless to say, I'll be headed back for my dishwasher, stove and other appliances. Awesome local business and amazing service to boot! I would recommend this place to anyone and have told everyone what great service I had. read more

We worked with Brad who was awesome. We told him our budget ($3200) and that we needed a stove, refrigerator, and dishwasher. Within minutes he located all three with, each with the features and finishes we wanted. Everyone we interacted with at Garrit's was friendly, down to the young men that delivered the appliances. The prices were the best compared to the national chains we looked at, too. And I was really happy we could purchase from a local establishment. I would recommend this place with confidence. read more

Unfortunately not impressed. I was referred to this store by a friend who had had a great experience so I was excited to go here and buy our new washer and dryer. We were greeted by a salesman who was nice enough, but couldn't tell us anything about the washer dryers. When we asked what he recommended and what brands they received service requests on often he stated he couldn't tell us, implying he knew but wouldn't say. When we asked about their parts and labor warranty and what it covered he simply said, "parts and labor" while giving us a blank stare. After continuing to hit a wall every time we asked him for information we decided to leave as we felt we weren't getting anywhere. We were prepared to make the purchase there, but we could not feel confident about our decision due to the salesman's responses. Needless to say we went to another store nearby and made our purchase easily. read more

Awful customer service. Upon walking in and making my way towards the back, I passed many associate. Some sitting, some walking. Most made eye contact. Not one greeted me or offered assistance. read more

Well, my experience with this company was quite different in the type service I needed compared to other reviewers here on Yelp, but as the 5 star ratings shows they exceeded my expectations. I live in an apartment complex in Holland and in the laundry room there is a sign that says if there are problems with the machines to call Gerrit's and it lists their number. One of the dryers was missing one of the fins (don't know what they are called) in the drum of the dryer and it left 2 pointy screws sticking out to where it could snag peoples clothes and damage them. I was not at all optimistic that by calling anything would be done, but I needed the problem fixed so I called the number listed on the sign. I explained the problem to a nice lady who said she'd have it fixed. Being the pessimist that I am I thought to myself yeah that's never going to happen. I was very pleasantly surprised to see when I checked about 5 days later that the fin inside the dryer drum had been replaced and there was no longer the risk of clothes getting snagged and ruined. Any company that responds that fast to a call from an apartment dweller in another city is one that you can feel confident that they will take care of all of their customers. Keep up the great work Gerrit's!!!! read more