Not a positive experience after we ordered a grill to be assembled and delivered (in 2 days,…read moreimpressive) as a wedding gift. Delivered in a box, in-assembled. Made arrangements to have it picked up and was told it would be a week plus to get an assembled one delivered. Next day the gift receivers decided to assemble themselves so called back to cancel the exchange. Granted, probably a hassle for the store but the original mistake was theirs. The employee was very abrupt and short. Eventually was able to cancel the exchange but never in any of the calls did I receive so much as an "I'm sorry for the inconvenience" from anyone. That is so simple and free I cannot understand why decent customer service is so rare?

Ordered a dishwasher through this store with installation. The original installers didn't hook up…read morethe drain pipe correctly so it flooded below the dishwasher and down to my basement. I had to wait a week for a new crew to come out who took 2 seconds to tell me the issue and I'd have to get a new dishwasher installed and I'd get a call soon to schedule it. After a couple days without a call, I called the installer who said I was already scheduled for a day I wasn't available so it needed to be rescheduled again for an even later date. I was never given a presumptive time window for the (hopefully) final fix and when I called the store, they were unable to tell me my schedule window

Great place to find tools and great customer service! Prices are reasonable also! Glad to have a…read morehardware store close by!

Organized and helpful. Lots of everything and lots of hard to find thing too. Recommend highlyread more

Honestly, I would die for the workers at this ACE hardware. I'm a single gal and always cooking up…read moresome DIY trouble. Everyone is beyond helpful, understanding and knowledgeable. I've had to get my house rekey'd, paint reordered, dad's gifts alll from ACE. It's seriously the best neighborhood hardware store!

Really nice and helpful staff here, even when busy. Just one…read morerequest, though. Please ask your staff to take their smoke breaks somewhere else instead of right outside of your entrance.

I love this place! It's a small neighborhood hardware store. The staff is great, always willing to…read moreto help you find a solution if one exist. They will even walk with you to your car to help. Example: my daughter lost a bolt that holds her car door on. A clerk (I use that term because they are much more than just sales people, they are true helpers) looked at her door, found what she needed, and even installed the new bolt for her. "One Bolt" not a multi pack. Customer service is not a thing of the past here, and a I love that.

If you are looking for a hardware store with helpful and knowledgeable people...this is your store.read more

I feel so feel so grateful to have worked with Katie at Modern Hardware to help order all of the…read morehardware I needed for our home's front door. We had a number of pieces to order and wanted to ensure consistency with the 100 year old esthetics of our home. Katie was so great from start to finish helping me to efficiently purchase the necessary items and I'm so happy with the results! Definitely wish I had gone to Modern Hardware straight away, as opposed to Rejuvination!

Today I strip a screw on my car. I drove over to ACE Hardware. I thought I knew what I needed…read more Rachel asked me if she could see the screw. She came out and assessed the situation. Then she started helping me try to remove it. I had forgotten the days of when people would Truly try to help you. She help remind me That we are all Neighbors at your store!! Thank You Rachel You are the Best!!!

Rylee did a great job helping us exchange a sump pump today. He also made sure that we had…read moreeverything we needed to finish the job.

Gemmen's is our first stop when it comes to any hardware needs. It's a clean, well-stocked, local…read morehardware store, complete with very knowledgeable staff who are always willing to help. Pricing is generally competitive and there has not been much we have needed and not been able to find there.

I highly recommend Gemmens. The staff is always friendly and goes out of their way to help. This…read morestore is huge compared to other hardware stores. No matter what you're looking for... they probably have it.

It's not customers services fault. They were very nice. So here is my frustration. Many emails (for…read moredays) and texts to notify me about delivery today. Text said 8-12pm. Didn't show. Gave them the benefit of the doubt and waited. Last delivery time is 8pm. Called at 7pm. Apparently my order got pushed back to Monday morning because second delivery truck didn't know. No texts. No emails. No calls. I couldn't leave the house all day. And now have to be here Monday morning to sign. My issue is not that a second truck didn't know. Things happen. My issue is lack of communication on change. Not cool, Lowe's, not cool. Update: I received a text. I had been promised priority for Monday morning delivery. I get a text that delivery wouldn't be until 1:30. That's not priority. When I call I discovered they had put a note that I had requested the delivery be moved to Monday. Why apologize to me and then lie in your notes? Update. They only delivered half of my order. No one knows where the other half is. Delivery guy said it was never on his truck. Staff say it's not in the building. Canceled the remainder of my order.

Poor delivery service. Two Saturdays waiting for the delivery person. Kept pushing the time out,…read morethen never showed. The Menards order we made for the same project showed up on time. I will never rely on Lowe's delivery again. Never again