Gracias por buen servicio y amabilidad por ayudarnos de la mejor manera gracias por toda su…read moreatención muy buen servicio Exelente trabajo gracias!!!!

Saul Can especial agradecimiento por su atención y eficacia es usted una persona amable respetuosa…read morey muy eficiente. fue muy claro en sus explicaciones estamos muy contentos y listos para referir a familiares y amigos con usted

This is my second time visiting as a long-time member. As…read moresoon as you walk in, you're welcomed by Ms. Brandy, the security officer. The atmosphere is so smooth and welcoming and professional. I just want to thank everyone who provided service to me this morning. God Energy: Ms. Brandy ( Security Officer) Ms. Jackie Jordan ( Manager ) Ms. Ariana Alesana and Ms. Kimberly Harris

Brian did an absolutely fantastic job jobAssisted me with getting a new card and was very…read moreknowledgeable. I appreciated his patienceMs. Jackie is the Best

We test drove a 2019 RS3 four times before we decided to purchase it. Brian (the owner) helped us…read morefrom beginning to the end of the process. He was able to answer all of our questions and was a no pressure salesman. He offered us fair market for our car and had the paper work done and keys in our hand in less than an hour. Mark the co-owner was also very helpful with the paperwork. They both stayed after closing to finish the job. We don't need another car, but would have no issues purchasing from M Sport again.

I took a truck to pre-purchase inspection (PPI). However, after spending my own money on the…read moreinspection and as soon as they found out it is a clean PPI, communication broke down. I was given a vague notification that someone might look at it over the weekend, and when I offered to come in Saturday afternoon, the salesperson was dismissive about his availability. They ended up selling the truck Saturday morning without offering me a final chance to match or leave a deposit. Disappointingly careless communication if you are a serious buyer doing your due diligence - borderline unethical. Avoid.

I'm am so unhappy with Patelco rewards! We've spent over $100,000 on the Patelco rewards card and…read moreevery time I try to redeem points they come up with another barrier to redemption! I swear, if they don't get their Sh*t together after 20+ years , I'm taking both my account and my spouses to provident full time ! So GD frustrating! Horrible service ! No quality ! My service request was refused ! Bad service all around!

Been a member for 35 years. Until recently we have been very happy with all aspects of their…read moreservice. Within the last year, things have become totally unacceptable. We have had issues with our auto loan, the last of a dozen, that were never resolved and the customer service representative was ambivalent. Completely unacceptable. Lastly, we have asked Patelco to charge back two online purchases. They responded quickly. But refused to honor our requests. Both purchase charge back were reversed and we had to swallow both for about $220. Both were clear cases of fraud. We are closing our account and moving to another credit union. STAY AWAY....

My kids and I have been discussing replacing our minivan with a smaller car for years, but I loved…read moremy minivan (still do) and couldn't imagine parting with it. Over the past few months, my son and I searched for affordable used cars, test-drove cars, shopped around for a good trade-in price for the minivan, and even posted the minivan on Marketplace. Yesterday, as I drove off the High Street bridge and returned home to Alameda, instead of turning left, I drove straight to Diamond Auto's lot. I recognized my son's dream car by the enormous spoiler on the back. I took it for a test drive. I sat with Alex to discuss the price. Today, my son and I test drove the car. We sat with Alex to discuss the price and the warranty (3-months, which isn't much, but it's 3-months longer than any other warranty we were offered). We came to an agreement. I gave Alex the keys to my beloved minivan (which is now for sale, by the way), a lump sum on my credit card, and drove away in a sporty sedan. It wasn't just that we found the right car at the right price today. We found the right salesperson. Alex is supporting the local community as well as his own family. He negotiates directly and clearly. He speaks respectfully to middle-aged women and teenage kids. No gimmicks. No pressure. No confusing equations. Tell him what you need, and he'll tell you what he needs. If it works, it works. If it doesn't, no pressure. I enjoyed doing business with him.

I was looking for a Ford Transit van and found Diamond Auto online. They had it on sale for…read morememorial day only. But I arrived the day after and he still honored the price. What an honest guy. You don't get that from sales anymore. And they give you a short 3k mile warranty for free! His entire staff was great. Fun to talk to. Great experience, I drove away feeling great about my purchase instead of wondering if this shits gonna blow up. Thank you

I am a senior and a widow. I am so grateful for the support I received from Danielle Robinson to…read morehelp me create a budget that will allow me to live on my Social Security. I have been blessed to have been given free rent for the rest of my life my life. Yet I was way over spending. That situation has been turned around. Thank you to Danielle and my bank .Love you guys and so GRATEFUL!!!!!!!

The Lafayette Patelco team is amazing!…read more We are long time members and have had exceptional customer service every time we have been in the branch. The care and commitment the team has to its members really means a lot. So if you are looking for a bank, who cares about its members and the community, I would highly recommend Patelco!

From the first day I walked into the branch, Jorge had always been kind and helpful. The entire…read moreatmosphere is welcoming and planning to make this my home branch. Lines are never long and boring. Good music always playing and parking is never an issue. I really like coming to this branch.

The most frustrating and unprofessional experience I've ever had with a financial institution. We…read morebegan the process of applying for a HELOC with Patelco in March, and from the start, it was an absolute mess. I was forced to repeatedly chase down responses--constantly emailing and calling just to get basic updates and move the process forward. Emails would go completely ignored, and it would take multiple phone calls over several days to get any answers. We opted to pay for a BPO appraisal hoping it would increase the home value estimate. It actually came back lower, which dropped the loan amount--fine. But again, I had to initiate contact to even find that out. No communication. I was then told we had 10 days to accept the new amount. I clearly and directly confirmed over the phone with the loan agent that we were okay with the new loan amount and wanted to proceed. So imagine my shock when I received a notification 10 days later that our loan was denied because we supposedly never confirmed the new amount. I immediately contacted both the underwriter and the loan agent--no response. That was over 5 weeks ago. I've followed up since, and still, no one has had the decency or professionalism to respond. At this point, I wouldn't trust Patelco with a single cent of my money. They've shown a complete lack of competence, accountability, and respect for their clients' time. Not only have they lost my business for this HELOC, but they've lost me as a customer for life. What a truly unacceptable and disappointing experience.

The new location is a major upgrade! Lamell, AJ, and Krista were extremely helpful, friendly, and…read moreprofessional. I was anxious about a stressful situation and their experienced customer service skills made everything seem like a breeze. Can't wait to be able to add my fiancé as a Navy Federal Credit Union member.

I've been a customer of Navy Federal since 2015 and have had no issues thus far. I do want to make…read morenote though that I typically do not need to travel to a branch, as I do everything through the app. Today I needed to walk in to submit my pink slip after a refinance to Navy Federal. The woman with glasses at the front signing people in was very unfriendly, I could already tell it was busy post-holiday but she was not very welcoming. The waiting area was full, and over the course of an hour they continued to call people out of turn. I understand there are different tellers/associates who focus on different services/troubleshooting but me and two other groups who were there before me sat for a total of 1 hour and 15 minutes before being helped after numerous groups who came in after were already helped. When I was finally called, the associate had me at her desk for less than 30 seconds then sent me on my way. I feel as though they could handle working through the sign-in list a lot more efficiently as well as general guest service guidelines.

This review goes to Jesus & Allan thank you so much for walking me through the process of getting a…read morenew car. I always avoided a dealership because it can be a daunting experience, I've never felt rush or must buy right away but I did end up buying a new car from this dealership. This particular location has the best team to assist you, I will definitely come back here again. Thank you Jesus & Allan.

Another dissatisfied customer. Proceed with caution. We gave Mr. Aayar $9500 cash. He sold us a…read morevehicle with lots of problems. We're spending over $4000 to get it fix. DO NOT TRUST THIS BUSINESS