My wife and I had a fantastic experience buying a beautiful Mercedes from Wice and John. When you…read moresee their inventory you know its a first class outfit. Full of barely used Porsche, Mercedes, Range Rover, Audi, etc. They gave us a great deal, secured excellent financing for us and they were extremely pleasant to deal with. I really appreciated their practice of readily disclosing all the figures and variables to us on the computer screen. They simply build the purchase with you right on the screen. It gives you confidence that they are not making stuff up or fudging numbers to hide excess profit. They even show you the CarFax on the car. Wice is a top notch professional when going through the contracts and paperwork. He explained everything thoroughly and patiently. I will definitely come to them again for my next car. We pray God's blessing on their business and their family. These are quality people providing a great service. :)

Motor Team is the best used car dealership in the Bay Area hands down no question about it. The…read moreentire team from top to bottom are as professional as can be. Most of the time car salesmen get bad wrap because there are a lot of shady ones out there. This is not the case with The Motor Team. Everyone that's looking to buy a used car should give their inventory a look. They are genuinely good people who are looking out for their customers best interest. 5/5 Star rating well deserved, cheers boys.

Good deal misunderstood deal we both happy ...... good deals great prices customer service is good…read more The owner Joe is a great person.

Trust worthy/honest and direct with expectations. No hidden gimmicks, not even close to sketchy…read more We were in a time crunch and were able to grab our dream car in no time! Luis was extremely helpful! We will work with him again!

Took my mom to buy her first car and it went smoothly from when we entered S&R to the process and…read moreto driving the car out. Great customer service from Esmeralda and the Manager and their team. Thank you again for a wonderful experience

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

Great people and atmosphere. I would recommend anyone looking for a Kia go see them. Thank youread more

4/28/2026 After all this time and after Concord, Dublin, and…read moreHayward all sending me away with an invoice that says "Unable to verify problem" and also treating me like I was some sort of crazy, I decided to look at the vehicle myself. Starting from the back of the car and looking at every possible inch of the car and thinking outside the box I popped open the hook and started looking very closely and to my susrprise I found plastic protective films that were left inside the engine area and even on the battery from when I purchased the car. Upon removing it all some pieces were even burnt which explained what was making me sick because this would be getting pulled into the cabin through AC. Heat exposure: Vinyl/plastic can melt or off-gas when exposed to engine heat. Odor / fumes: nausea, dizziness, or headaches. Heated plastics could contribute to chemical smells entering the cabin, especially through the HVAC intake. Improper service handling: If these were left after recent service, it suggests sloppy workmanship. Reasons it is usually missed Most dealership visits are complaint-driven, not full inspections. If you reported: "odor" "feeling sick" "AC issue" Techs often jump straight to: HVAC system cabin air filter refrigerant system ...without doing a detailed engine bay sweep for foreign materials. 2. Flat-rate pay system (big factor) Dealership technicians are usually paid by the job ("flat rate"), not by the hour. That means: They're incentivized to work fast Extra inspection time = unpaid time So unless something is clearly part of the repair order, it may get skipped. 3. Assumptions + bias Once one shop says "no problem found," the next shop often: leans toward the same conclusion looks for confirmation rather than new causes

CAESAR & HASH were incredibly friendly, attentive, communicative. Although we couldn't come making…read morea deal they did their best and were polite to show us their incredible selection of cars without any pressure. I highly recommend checking out Honda Hayward!

My son had issues with his driver side door. It's an old Civic that I had fixed up for his…read moregraduation. Had him come here for recalls on the car when I first gave him the car. Brought the car in and Paul Maloa helped us out. GREAT guy! Very kind, knowledgeable, professional, and prompt! We came in on a Saturday and he gave us a heads up in regards to possible delays because of the weekend. He kept us informed every step of the way! They had to first, find a way to open the door, then they had to figure out what was wrong and then, order the parts. Either way, the service was excellent! Very much appreciate the techs that worked on the car too! I'm in the industry, so I understand delays, but communication is key, and we were communicated to on a regular basis! Go see Paul if you're having issues with your Honda!

Anthony was very honest and straightforward and good to work with. We didn't end up purchasing a…read morevehicle with him, but he followed up with our issues and helped to shed light on the situation without being pushy at all. It was very pleasant to work with him and I was hoping to the vehicle was going to work out.

The car was great but with my excellent credit 800+ they tried to give me a predatory 15% rate…read more Only good if you are buying

Mona is such a treasure! She consistently goes above and beyond to make things right. It feels like…read moreI am coming home when I come in, as she always greets me warmly and treats me like family. Have to say, she is the main reason I have stayed loyal to Hayward Mitsubishi the past 6 years.

I have been calling the service department for two months have left probably a dozen voicemails…read more Nobody picks up the phone. Nobody calls back. It's almost like the business is closed. Please consider purchasing another manufacturer vehicle. The only other Mitsubishi dealer is in the valley. So for warranty work, you will be stuck with this dealership. Unfortunately, you can't get a call back. Highly recommend not to do any business with anybody who can't pick up the phone or call back.

Terrible the owner tried to accuse me of wrecking there Toyota sienna minivan the bumper flew off…read moreon the freeway I called them to let them know response when I returned the owner immediately called the police to try and sue my insurance company I assume, police came and said there was know evidence of a car accident which there wasn't any car accident the dam bumper just flew off while on the freeway go there at your own expense

SCAM - LIFE THREATENING ISSUES NOT DISCLOSED AT PURCHASE…read more I purchased a 2007 Lexus RX 400h from this dealership on 12/08/24, and it has been a complete nightmare. Shortly after the purchase, the car developed severe problems, leading to a dangerous breakdown during a road trip with my family. The vehicle shook violently and became unstable, especially downhill--clear signs of serious issues with the braking system. Five warning signals lit up, forcing us to stop immediately. After having the car inspected by a reputable mechanic, it was confirmed that: Warning codes had been cleared prior to the sale. The ABS system is non-functional and the rotors are severely damaged--issues that did not develop overnight and were clearly present before the sale but impossible for us to notice regarding the wheel and system positioning. The ABS actuator requires replacement (3K repair = half of car's value), and this critical defect was never disclosed. This dealership's failure to disclose such dangerous mechanical problems is not only unethical but likely a violation of California's consumer protection laws, including the Song-Beverly Consumer Warranty Act. Selling an unsafe vehicle without disclosure is completely unacceptable. Avoid this place at all costs--they clearly prioritize profit over customer safety and integrity.

My husband and I had the best experience at Subaru of Hayward. From the moment we walked in, we…read morefelt genuinely cared for. The team went above and beyond--opening doors, communicating clearly, and making us feel valued, not just like another sale. We had a completely different experience at the Subaru of Fremont location, where the energy and customer service were disappointing. In contrast, everyone in Hayward was welcoming, attentive, and eager to help. A special shoutout to Pac, who sold us our vehicle--he was incredible. He answered all our questions, addressed every concern with patience, and made the entire process smooth and pressure-free. We also appreciated Vladimir, the general manager, who was very kind and professional. Overall, we highly recommend this location--especially if you can work with Pac. Truly an outstanding experience.

It baffles me that in this day and age something so simple like an oil change could still be done…read moreso poorly, especially by a Subaru Mechanics, even when you specifically ask them on not overfilling the oil during oil change they still manage to overfill it. Why because you are just another number to them and they don't care. And don't even get me started on constant hidden fees that their service advisors hide, they tell you one price, but you will end up paying 200 or 300 more. For all sorts of disposal fees, even when you ask to grab the disposable product with you.

Lois lal was absolutely amazing with the best customer service. I recommend everyone to talk with…read moreher regarding your account. Lois made our experience worthwhile. Thank you

Had the opportunity to work with Lois L. She is…read moreprofessional,friendly and very knowledgeable about the services that I needed. She offered everything that she felt would be beneficial to me. I left there feeling accomplished and very pleased with the services that were provided. Way to go Lois at Patelco Hayward CA.