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    Get In The Game

    1.0 (1 review)

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    8 years ago

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    HobbyTown

    HobbyTown

    3.3(140 reviews)
    41.7 mi
    $$

    Honest folks. They found out what my issue was and fixed it…read more- just a quick part adjustment. No charge. I then proceeded on buying a couple of batteries. You should never leave without investing in something, especially when they help you out for free. They did not have to do that. They could've lied and said my Traxxas needed to be repaired. So they gained a customer for life.

    I drove about 30 minutes out to HobbyTown Corona specifically because I was told yesterday that the…read more"Squeezy's" would be available today after 4 PM once they were scanned into the system and put out. I rearranged my schedule and made time to come back based on what your staff told me. When I arrived today, I was told they still weren't out yet. When I asked if there was anything they could do since I was specifically instructed to come back at that time, the employee at the front basically acted indifferent and just said there was nothing they could do. I've been in retail for years, and entering inventory into a system is not some massive impossible task. This honestly came across as laziness and a complete lack of concern for customer satisfaction. Don't tell customers to come back at a specific time if you're not actually prepared to follow through. Traffic and gas prices in Southern California are terrible. People are spending real time and money to come support your business, so at least be considerate of that when making promises to customers. I understand inventory processing takes time, but communication and effort matter. A simple apology or attempt to help would have gone a long way. The store is large and packed with product, but there also weren't many customers there, which makes the lack of urgency even more frustrating. The owner should seriously consider improving management and customer service standards because experiences like this are exactly why customers stop coming back.

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    Baseball & Games

    Baseball & Games

    3.9(23 reviews)
    2.1 mi

    Amazing staff and tournament play, they have a large variety of of any trading card games to…read more(yugioh,Pokemon,magic the gathering, one piece and much more!). They also host a lot of tournaments for different games here with great prizing! I would recommend anyone to visit and participate in their events/tournaments. Each game has great judges that will help out for any scenario or questions when it comes towards any game. Not to mention they have an amazing point system when you purchase product, I have saved a lot of money when it came towards their point system would highly recommend supporting this card shop because they do an amazing job in keeping product for people when sets release. Also they have a wide variety in snacks and drinks for a cheap price. This is without a doubt the best card shop I have ever been to that supports their customers, games and product in California. Thank you for hosting awesome events and giving back to the community!!

    I wanted to get my boyfriend some MTG cards for his birthday, so I headed to this local game shop…read morebecause a family friend and his wife owned the place. I figured if anywhere would be welcoming and helpful--especially to someone new--it would be there. I was wrong. I walked in and stood there for several minutes while the staff ignored me completely. They weren't busy with other customers; they were just chatting with their friends. Eventually, an employee came over and passed me off to Nick. I explained I was new and needed some help, but from the get, he was unfriendly and dismissive. I tried asking questions, but he barely answered, acted annoyed by my lack of knowledge, and gave me these disdainful looks like I was wasting his time. It got worse. He finally said, "You should probably leave and come back with someone who actually knows what they're talking about." My jaw dropped. I asked if he was seriously telling me to go. He backpedaled a bit--"You don't have to, but it'd be better if you did, since you really don't know anything"--So I left, feeling humiliated and frustrated. Thankfully, I went to Sevens Goods and The Paladin's Rest instead, and it was the complete opposite-- staff was genuinely kind and patient and not for one second did he make me feel stupid. We've been going back ever since for buying, trading, whatever. My boyfriend says the prices are fairer there too, and the whole vibe is just so much more welcoming. In the end, it worked out--thanks to Nick, I found a better spot. But I still feel bad for the owners. I can't imagine Rudy would be happy knowing how the staff treat people like that. Its pretty sad. To responder: Im not sure who replied since Rudy passed. My dad passed last year and really respected Rudy. The incident happened in January. Your staff is certainly capable. It took me a long time to decide to post, but was talking with someone who had a similar experience and decided that I needed to. I don't like to say negative things about small businesses, but this was something I've never experienced. There is a thing happening with staff thumbing their nose at people. I wasn't rude. I was respectful and asked for help. Its nuts that I would be told to come back with someone who knew what they were talking about. The very reason I came to the store was to talk to an expert, not to be treated like they didn't want to waste their time on me. Even after, I just simply left. I didn't even know what to say. It just sucked because I didn't expect it and customers certainly don't deserve it.

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    Get In The Game - hobbyshops - Updated June 2026

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