I have the very good fortune (as the result of extensive research) to have "found" European…read moreAutohaus. Kent, the owner, is extremely honest and fair when it comes to any repair recommendations & required preventative maintenance, with regards to my Mini Cooper. My areas of expertise do not pertain to automobiles. I need to be able to rely on knowledgeable people ~ whom I trust; which I can comfortably do so, at EAh. The feeling I get when I leave the shop is utter satisfaction; knowing that the 'job' has been well done and that my safety is taken care of. I never worry that my car will breakdown or that it won't start. That feeling has tremendous value Thank you Kent for providing such a fantastic service to the community

these people are not interested in costumer satisfaction and/or quality work…read more They couldn't figure how to do the job they were hired to do and also told me they would do. this was supposed to take an hour and 8 hours later they finally tell me that it won't be done until next week because they aren't open Fridays?? horrible experience. would not recommend.

I bought a car from this man many years ago, before the internet allowed ou to make or break a…read morereputation. He also did work on my cars. He is very up front about the time and cost of repairs and what he had to do to make a vehicle ready for sale that he could guarantee. He takes pride in his reputation. Anyone who does not will not last in the business.

always had best deals and service with Carl and Frank back in days. thanks for service. still have…read moremy IROC??

While this is second-hand information (my brother observed this, not me) I am having him read this…read moreto make sure I got the story straight. He has no ties to Fairfax other than me, but I do. I love this town, and I know that things like this matter to our community. My brother brought my vehicle in to Tinker's Auto on 7/21/2020 for an oil change and state inspection. It was the first time I'd brought a vehicle to them, but knew they were a newer business and wanted to support my neighbors. For full transparency, my car didn't pass inspection. They didn't charge me for the inspection either (which was a pleasant surprise and I really appreciated)! So this review has nothing to do with that. One of the owners, Nickie Tinker, was at the front desk. There are bags of locally-sourced popcorn that customers can purchase. Another customer was at the desk talking to Nickie about this while my brother was waiting, and Nickie starts talking about how when she was a kid, they used to call the burnt popcorn kernels "niiiii---- heads". She didn't actually say the word, but turned to my brother and said "What were they called?" She was trying to get my brother to say it for her. My brother, not wanting to engage, said "I have no idea what you're talking about". Nickie then half-said the word again, and said something to the extent of "We're not supposed to say that any more." After my brother recounted the story to me, I posted on Facebook to (my friends only) asking for advice on how to handle this. Someone evidently told Nickie about my plan to publicize my brother's experience. She called me via FB messenger twice on Sunday (7/26) before 9am, and then wrote me a message (see screenshots). It is clear that she doesn't remember what she said that day. But she does recount how that while she is not a racist, she does condone racist conversation in her place of business. If you don't take issue with this sort of thing, by all means, give these people your money. But if you expect better from your neighbors, maybe choose to have your vehicle serviced elsewhere.

This is the person claiming racism at this garage (Tinkers)and she wasn't even there to verify what…read morewas said.

My ideal mechanic is going to be straight with me, keep my car maintained in a way that keeps it…read morerunning longer and safely, and respects my pocket book. This was my experience bringing my car into Chris! I highly recommend!

The best car repair shop. I always go to Trainer's because they do great work in a timely manner…read more I had my car towed to Trainer's on Saturday evening (they are closed on weekends) and I received a call Monday morning that my car was repaired and ready to be picked up. Wonderful!

I bought a used car from them in February and I had to buy a new car the July. The frame was all…read morerot. I believed their BS about making sure that the vehicle exceeds all safety requirements which it won't even pass inspection at this point. Also when I bought the car I was promised that they would fix certain items on the car. Then once I bought the car the didn't do any of it. They told me it would take a couple weeks for a part to come in but then a few weeks later they told me they couldn't get the part and it was my problem since I didn't have their promise in writing.

Great dealership to deal with. Have been dealing with Jason for all my car needs. Great service and…read morewilling to make the deal. Have bought 10 cars from them and will continue to so in the future.

It appears unless you will buy off their limited inventory they could care less. Yes it's a plus…read morethey do not work on commission but that appears to be were the incentive drops. I had sent one rep exactly what I wanted, scheduled to sit with him, confirmed before I left, drove 45 minutes and I got there and he made me wait because he forgot, then tried to show me a truck that was the wrong color, cab, & package. Then said let's sit down and tell me what you want. It was clear he didn't read our correspondence and didn't really care. The second rep seemed to be excited at first, but that's as far as it went. The rep never returned any answers to my questions or even replied to asking if they were doing anything. I do not know what their problem is but if this is customer service and care, go somewhere else that will not waste your time.

We were on a road trip and on our way we have a check engine light and traction light on. We exited…read moreto a gas station to see if there was a dealer near by and long behold it was Bokan Chrysler. Emily and Sam were so helpful and got us right in. They diagnosed it and it was 2 coils that went bad. They had the parts in stock and got us on the road again. Thank you!!

Small, home town independents business who knows you by name and cares about your situation. I can…read moredrop my car off and tell them to just do whatever needs to be done and know I need not worry or question them. They have been so helpful to me and I am very glad I met them.

Looking to get undercoating done on my car so I look online and see Flick's has very high reviews…read moreso I call then number listed online. A message comes on saying no mailbox has been set up for this number so no message can be left. What kind of a business doesn't have a phone set up correctly? So, I didn't stop there as the reviews were very high. I stop by the location listed online and the front door says "For employees only" So I knock and no reply. I look in and don't see any activity. This is around 1:30 PM on a Tuesday afternoon. I walk around the building and can not find an entrance for customers. I get back home and check and online it is listed as open. Not sure what is going on but it didn't look welcoming at all. Makes me wonder what is going on?

We had work done on our SUV last week at Integrity in St. Albans. Al was great to work with at the…read moredesk. We had suspension and some brake work done. They fit us in within a couple of days, communicated well throughout the process. We are extremely happy with your service and attention to detail. We have had a long time mechanic that has since retired. We now how our new place. A bonus for us is it is next door to our business and super convenient to run over. Thank you for the great communication, timeliness, and service!