What a great way to treat a 12 year customer, after a triple bypass, blood infection now cancer…read moredisabled and incapacitated veteran senior in his worst years. Start deducting inactivity fees without even sending any notice! I'll be closing my account as soon as I can get transportation to Gardner.

Great bank, friendly service and trustworthy protection. We recently moved our mortgage to ASB and…read moreenjoy doing all our banking online.

Rude customer service. Recently opened an account to take advantage of a promotion. Called to…read moreconfirm I'd be receiving my promotion and was assured. No promotion in my account and numerous unreturned calls. Rude customer service.

HORRIBLE Credit Union, in SO many ways!…read more 1. I have excellent credit, over 800 FICO and hadn't had a new loan or credit card opened in years. Not even a late payment in over 20 years, paying off my credit cards in full each month. The site offered Pre-approval for an Auto Loan. MOST pre-approvals do NOT ding your credit. Not only did they ding my credit for 2 years, but they Denied me the loan. I got a loan at a better rate, from a better CU. 2. A few years later I co-signed loans for family. I paid off one of the loans and went online to get my final months statements. I no longer had access to the loan documents, even after just a few days. The loan wasn't even visible anymore. I wanted to get statements for important tax information, but it was as if the loan never existed. I should have left $1.00 to keep it open I gues. We should have access to these documents. 3. I tried to get help through their messaging system. It is answered by an arrogant person providing NO help at all. The reply is always. "I do apologize for the inconvenience this has caused. Is there anything else I can help you with today?" No attempt to even find a solution. Good luck getting someone to answer the phones too. 4. NOW, I want OUT of GFA COMPLETELY, so I start paying down another loan I have there. I made 2 external payments and one internally from a savings account, all within 4 days of each other. ALL THREE payments had 7.49% interest taken out based on the FULL balance at the time of payment. TWO of those THREE payments SHOULD have gone towards Principal ONLY. THIEVES! If you bank with them, PLEASE, check your statements for such problems. If you DO NOT bank with them, DON'T!.

these people are most people there is I went in there and I asked I was using the ATM because I go…read morein there once a month and changed so much every time I go in there one time I had to go use the one in the front of the building then I had to go use the two in the back then I had to use so I asked the lady after me using the ATM three times and they I asked the lady I'm like so she's like you can use the ATM outside I'm like well how much can I take sometimes I can 1000 goes well most banks usually it's allowed 500. I said well what is this bank and she said well most banks usually other I said well I'm not asking about most I'm asking about this bank. What can I take out outside? Would've just said I'm not sure instead the other lady sitting next-door decides to come out and say well if you'd stop and listen to you'd understand and then the she's to me and says you know you're being rude. Well I don't need to be treated like that. OK if you think I'm a piece of trash but when you're at work, try and have at least enough respect you got a at me and I should've snapped. I should've just made such a big scene in there but now I'm gonna be an adult walked I wouldn't use the ATM. I was able to take out $1000 so I went in and told the lady I'm like just to let you know the next person who comes in and ask you you can take up to $1000 out of that ATM I said without you having to get smarter snippy or the lady next to you smarter I will never step in that bank in the first chance I get I've got nothing to do. I'm disabled so I'm gonna have fun. I'm gonna go stand in front of your summer spring long. I got nothing better to do with my I'll go across the street at a Palm Beach coffee and stand in front of your bank because I will not be treated like that that's ridiculous to talk to the cameras watch the was on the third at 10 AM. Me and another old man walked into the lobby. I walked to the left ATM used it three times I will never go in there again I will never I don't care if I get no payment to my bank you know what I mean you guys don't charge me, but I'll go someplace else just because. Your bank is garbage and your people.

Good and convenient location right across from Rite Aid/ Police Station in Gardner. Can be quite…read morebusy on a Saturday morning but I've never had a problem with parking (there's extra parking in back ) and the drive through service is ultra quick. I was also able to do business with another bank by joint branching here. Sah-weet! If you are trying to open an account or do something beyond a teller's abilities, there are 4 other staff offices for that so even on a busy afternoon they get you in there pretty fast. Always pleasant service and of course its a credit union. - preferred over regular banking! PS they have Jolly Ranchers!!

What an awful bank, their way of doing business should be illegal,…read more The way they communicate with fellow professionals is unbelievable. do your self a favor and use a real bank. if you're seeking a mortgage..... go somewhere reputable.

We have always been happy with Colonial because they are a small community bank. We've had a Home…read moreEquity Line, Checking Account and Safety Deposit Box with them at the Gardner branch--and they've not let us down yet in almost 20 years. (And when there are small glitches, managers have always been able to nicely handle things.)

BEWARE!!! Don't open accounts at this bank. I spent 4 months setting up accounts for my business…read more we spent many labor hours working on problems and a lot of money. just as we get the accounts working properly the risk manager at the bank decided to close our accounts. This is devastating to my business. Totally unethical and illegal. STAY AWAY. THEY DONT CARE!!!!!

Tellers are always so friendly when I walk in, never really a long wait. Jane helped me set up my…read moreaccount and she is so helpful and friendly!

From the owner: Webster First Federal Credit Union provides banking and lending services at our Fitchburg,…read moreMassachusetts location, conveniently located at 65 North Street. Open a checking or savings account or apply for a loan today.

Horrible Bank! I tried to cash a check there, that was FROM a TD Bank Account and they wanted…read more$7.00??? That's insane. The woman was rude and arrogant. DCU may not be as close to me, but they're friendly, helpful, I can use CO-OP Credit Unions if I need to do transactions or I can just scan and deposit. SO GLAD I do NOT have an account with TD Bank!!!