these people are most people there is I went in there and I asked I was using the ATM because I go in there once a month and changed so much every time I go in there one time I had to go use the one in the front of the building then I had to go use the two in the back then I had to use so I asked the lady after me using the ATM three times and they I asked the lady I'm like so she's like you can use the ATM outside I'm like well how much can I take sometimes I can 1000 goes well most banks usually it's allowed 500. I said well what is this bank and she said well most banks usually other I said well I'm not asking about most I'm asking about this bank. What can I take out outside? Would've just said I'm not sure instead the other lady sitting next-door decides to come out and say well if you'd stop and listen to you'd understand and then the she's to me and says you know you're being rude. Well I don't need to be treated like that. OK if you think I'm a piece of trash but when you're at work, try and have at least enough respect you got a at me and I should've snapped. I should've just made such a big scene in there but now I'm gonna be an adult walked I wouldn't use the ATM. I was able to take out $1000 so I went in and told the lady I'm like just to let you know the next person who comes in and ask you you can take up to $1000 out of that ATM I said without you having to get smarter snippy or the lady next to you smarter I will never step in that bank in the first chance I get I've got nothing to do. I'm disabled so I'm gonna have fun. I'm gonna go stand in front of your summer spring long. I got nothing better to do with my I'll go across the street at a Palm Beach coffee and stand in front of your bank because I will not be treated like that that's ridiculous to talk to the cameras watch the was on the third at 10 AM. Me and another old man walked into the lobby. I walked to the left ATM used it three times I will never go in there again I will never I don't care if I get no payment to my bank you know what I mean you guys don't charge me, but I'll go someplace else just because. Your bank is garbage and your people. read more

Workers Credit Union - If you don't like your job, find a new one - Banks & Credit Unions Near Me - Gardner, Massachusetts

Good and convenient location right across from Rite Aid/ Police Station in Gardner. Can be quite busy on a Saturday morning but I've never had a problem with parking (there's extra parking in back ) and the drive through service is ultra quick. I was also able to do business with another bank by joint branching here. Sah-weet! If you are trying to open an account or do something beyond a teller's abilities, there are 4 other staff offices for that so even on a busy afternoon they get you in there pretty fast. Always pleasant service and of course its a credit union. - preferred over regular banking! PS they have Jolly Ranchers!! read more

Depositors/Members take note... Very disappointed with the service over the phone from the main branch. The standard message when you call, regardless of when you call, is that they are received too many calls so please hold. There are plenty of quality people out there looking for work. How about hiring more staff to service your members? This is a very poor way to treat the hard-working members of the Workers Credit Union. The people at the Gardner branch are more helpful if you can reach them, though you will be extremely hard-pressed to find the phone number online. I never did find it online and had to dig through old business cards to find the Gardner direct number. Wouldn't it be nice if there was some transparency and all the branch phone numbers were listed online when doing a simple search? I just spend over a half-hour on hold to the main numbers and no one ever picked up. Once I called the Gardner branch for the second time today, I was told that I cannot remove someone's name from my own account and that I would need to open new accounts even though I have a sizeable amount of duplicate checks on hand for the concerned account. There was no offer to replace these checks. This was not only frustrating but also an expense I should not have to absorb. Because WCU will not remove the other name, my statements have been delivered to the wrong person at the wrong address. I have been with Workers Credit Union for several years now and WCU also holds my mortgage. I was in motion to purchase a home when the deal fell through last minute, after being pre-qualified for the mortgage at Workers Credit Union. I quickly found another home to purchase and returned to WCU. Even though mortgage rates had gone down at least a quarter of a percent at the time, in late 2018, I was told that they would not honor the new rate they were offering to new applicants and that I would have to pay the higher interest rate they had prequalified me at. Mind you I was putting down $100,000.00 cash on a $248,000.00 purchase. This was not a high risk for the credit union at all. Not only did this cost me money for the higher interest rate so they could make more money off me I still feel like I was being treated unfairly, but I moved forward as not to lose the purchase of this new home. I have had issues with my mortgage real estate taxes being over-collected for the past two years. In 2020 I was forced to pay over $900.00 extra for RE taxes and then at the end of the year Workers Credit Union mailed a refund for the money at the end of the year for funds that they should have never required me to pay. Additionally, there was no explanation why I was getting a check from WCU and I had to go through the phone nightmare again to try to find out why I was getting a refund check to begin with, no note, nothing. Trying to square this up with the main branch was impossible and very time-consuming. I was told that this was the way they are required to do business with their members. In the past, I have recommended that my brother, my mom, my uncle, and other acquaintances open accounts at Workers Credit Union because they were a fine institution to do business with. Rest assured, that won't happen again. Several years ago I moved all of my bank accounts from other lenders to Workers Credit Union because the customer service was extremely good. The customer service department has now failed to provide me with even mediocre service from the main branch, which is unacceptable. Now I am going to see about moving all of my accounts to another lender because of the substandard service and communication I have received from Workers Credit Union. I have over six accounts with WCU, have had many loans with WCU, a mortgage, and have not missed any payments. In fact, most were paid off early or have had multiple months paid in advance to keep my standing strong with them. I'll also be looking to refinance my home as the rates are now over 2% lower than I am currently being charged but their refinancing costs to rewrite the mortgage with Workers Credit Union are so high that it would take quite a few years to make up those costs to just break even. For me, as time passes, working with Workers Credit Union has become such a disappointing experience! read more