There is good and bad with Ghertner. A lot depends of the Property Manager of course, but most importantly it depends on you board. The board is responsible for everything. Don't let them use the volunteer excuse. I could find plenty of example to complain about Ghertner. Most of which would be because of a PM's individual actions. For the most part, they help keep us inline. I give them a 3. read more

I rarely leave negative reviews, but after months of trying to resolve multiple issues privately, I feel it's important to share my experience. My concerns began well before the billing dispute. Throughout my time working with this property management company, communication was consistently poor, maintenance issues were not handled in a timely manner, and common areas were not maintained to an acceptable standard. Landscaping was frequently neglected for weeks at a time, leaving the property looking unkempt, and the entrance gate seemed to be broken more often than it was functioning. As a homeowner paying HOA dues, I expected much better. The final issue involved an after-hours plumbing charge during the winter storm. Water was entering my home, and I was concerned I might have a frozen or burst pipe. Following the property's emergency procedures, I contacted the after-hours plumber. The plumber entered my home, turned on a faucet, checked the water meter in my closet, determined the issue was not plumbing-related, and left. The entire visit lasted less than ten minutes. I was later billed nearly $600 for that visit. I disputed the charge because I believed it was excessive given the nature and duration of the service provided. I attempted to resolve the matter directly with management and later through the Better Business Bureau. During that process, I was disappointed by statements the company made about me that I believe were inaccurate and unrelated to the billing dispute. Although the company indicated at one point that it was willing to reduce the balance, that adjustment was never reflected on the invoice I received. In an effort to resolve the matter, I even offered to pay $300 as a compromise despite believing the original charge was unreasonable. As of today, the dispute remains unresolved. My disappointment isn't limited to a single invoice--it's the overall pattern of poor communication, inconsistent property maintenance, delayed responses to homeowner concerns, and the way this billing dispute has been handled. I have made every effort to resolve these issues professionally and in good faith, but unfortunately that has not been reciprocated. If you're considering purchasing a property managed by this company or hiring them to manage your community, I encourage you to ask detailed questions about their communication practices, maintenance standards, emergency service billing, and dispute resolution process. Based on my experience, I cannot recommend them. read more

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Yard always a mess. No water sprinkler for our block but the dog park has it. They rarely follow up unless you hound them. They deduct the fee effortlessly and faithfully but when you have an issue, they ghost you. If 0 stars was an option, that would fit better. You all have to do better!!!! read more

Absolutely not ! Worst ever ! I bought a house in legacy farms we all pay HOA of 155 a month and they don't keep things up at all and they don't care about their owners here! Yards are always grown up with weeds and all and I have a neighbor that just lets his dog bark until 1 am and I submitted the complaint two of them over and over and over again, even sent them videos of him outside with the dog, not trying to train the dog, and the dog barking loud and he lied about it, and they took his word over mine and told me to just start calling the police out here so who wants to be calling the police all the time right? So I have to live here with these barking dogs next-door now he has two because he went and got another one and that puppy is learning just exactly what his big dog is teaching. And I'm a dog person so it has to be pretty bad for me to say anything anyway they wouldn't do anything for me. They absolutely don't do anything for the residents so don't buy or rent anywhere they manage the property!! read more

Ghertner & Company - Property Management Near Me - Nashville, Tennessee

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I wish I had made the time of looking for information about this HOA which is pure nightmare. Everything posted here is 100% true. They don't provide service, they just focus on billing you and that's all. Their communication via email is generic. Their email is email@ghertner.com which makes it impossible to have direct communication with anyone. It's clear they don't want to be hold accountable on anything. They are pure garbage! If you are currently researching for a home, make sure they are not the HOA. Run! read more

Ghertner & Co. has been an absolute failure as a property management company. Communication is nearly nonexistent, and when responses do come, they are vague and dismissive. Requests for receipts and proper accounting, especially for Special Assessments, are ignored, and their payment portal provides almost no usable information. They double charged the Special Assessment in January 2026, billing $312.06 instead of the correct $156.03. Manager T. Putnam consistently offers no details, no timelines, and no accountability. Major projects are mismanaged, including a mailbox construction on Alteras Drive that has been torn apart for months because required permits were never obtained. Basic maintenance is neglected. As of January 17, 2026, gutters have not been cleaned since Fall 2025. Homeowners are being charged a Special Assessment to paint homes for "damage" that does not exist, despite painting already being funded in the regular budget. HOA fees were raised from $120 to $233 while services for townhomes were largely eliminated. Vendor oversight is just as bad. Roofing work caused holes in multiple roofs, ongoing leaks, and even damaged HVAC lines, forcing one homeowner to replace their system at a cost of $10,000 with no reimbursement. A prior failure to clean gutters led to frozen pipes and a $10,000 insurance claim. This is a pattern of poor planning, lack of transparency, and negligence. If you have a choice, avoid communities managed by Ghertner & Co. read more

They charge you almost 200 a month in my area to not do anything, dead grass, dead bushes, not a single HOA rule enforced. This company is a complete waste of money. Mark this down as "Services not rendered". Its more fun to light 200 dollars on fire and watch it burn then pay these people read more

A 1 star review is truly too good. Disappointment after disappoint from Ghertner. They had the audacity to increase our HOA fees by more than 50% this year yet continue to not provide things that were promised to us months ago. Our neighborhood was so well kept until Ghertner came along. If "there goes the neighborhood" is what you're looking for then Ghertner is for you. Ghertner=Garbage read more

I contacted Ghertner & Company Management multiple times regarding questions about an HOA architectural approval and the procedures used during the review process, My concern was not with the neighbors, but with understanding the HOA's administrative process and obtaining informaion tht should have been straightforward to provide. On three separate occasions, I was told that someone would respond within 48 hours. After my first inquiry, I received no response. After my second inquiry, I received a brief reply from Jay Scott that did not address the inquiry. Following my third inquiry I again received no response despite the promised timeframe. My experience with Ghertner Management has been marked by poor communication, lack of follow-through, and lack of responsiveness to homeowner concerns. Whether or not a homeowners agrees with a particular HOA decision, homeowners should be able to expect timely communication, clear explanations of procedures, and professional customer service. I am disappointed by the lack of accountability and the difficulty in obtaining answers to basic inquiries/complaint regarding HOA administrative processes. read more

As a homeowner managed by Ghertner & Company, I have experienced a repeated pattern of erroneous billing that has been exhausting and deeply frustrating to resolve. In August 2025, I submitted a single gate hold request through their portal and paid the $25 fee immediately upon request from their own Community Association Manager. The gate was never opened, and I have never received a refund for a service that was never rendered. Since then, Ghertner has attempted to charge our account three separate times for this same single event -- first $100, then $50, now two separate $25 charges -- each time with a different explanation. The $100 charge was removed after our HOA President interceded and Ghertner acknowledged it in writing as a "system error." Five months later, new charges reappeared as if that resolution never happened. When I disputed through their homeowner portal, the response I received showed no awareness of our prior correspondence, the documented resolution, or the supporting documentation I attached. It appeared entirely automated with no human review whatsoever. I have now been forced to file a formal complaint with the Better Business Bureau. I am also prepared to escalate to the Consumer Financial Protection Bureau and the Tennessee Attorney General's Office if necessary. If you are a homeowner in a Ghertner-managed community, document everything. Every email, every payment, every confirmation. You will need it. read more

If you have the option to avoid living in a community managed by this company, I strongly recommend that you do. They have managed our property since it was built, and because we are still in the development phase, we do not yet have an elected HOA board. That means residents have little to no representation and are entirely dependent on the management company -- which has been extremely concerning. When I purchased in 2023, HOA dues were $125 per month. They have since increased to $160, yet we have seen a noticeable decline in services and accountability. One major example: the dumpster company servicing our property abruptly removed all dumpsters. Residents were not informed. Trash piled up in the usual dumpster area for five days before we received any communication from management. It then took four months for them to secure new dumpsters. During that time, there were no meaningful updates -- only individual trash cans placed on-site without explanation. Landscaping is another ongoing issue. Plants across the property are dying, and the landscaping vendor's work is consistently poor. Each year when mulch is applied, HVAC drainage pipes are buried despite repeated complaints. This has been brought to management's attention multiple times and has never been properly resolved. Communication is inconsistent and often nonexistent. Emails go unanswered. Transparency around decisions, budgeting, and vendor oversight is extremely limited. Basic community upkeep and safety concerns are not handled proactively. Residents deserve clear communication, responsible financial stewardship, and competent property oversight. Unfortunately, that has not been our experience. read more

They don't keep up their end of the agreement and they not pick the smallest things and pretend to send notices until it's fine time then they make sure you get that notice. My lawn tools a wheel barrow that I lean up against the house and a thatcher I used in my yard they fined me 100dollars because they weren't stored properly. I said it's a wheel barrow and a thatcher what would you like for me to do with them. They said store them properly so I scooted them closer together and that wasn't good enough. I'm working on getting them gone from my neighborhood. read more

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Do not live anywhere that this company's name is attached!!! We have been living with a flooding kitchen in a condo at Tollgate Thompson's Station for 2 months now. We rent from the owner who has addressed this to them. They do nothing. I have a legal lawsuit in the works, but meanwhile, we have to live here. Im a disabled veteran and my wife is 70 on social security. NOBODY SHOULD HAVE TO LIVE THIS WAY! read more

They are quick to send threatening letters about holding a lien against your house if you're even one day late on your premium payment

If I could give zero stars, I would. I have REACHED out several times. What is the point of paying money every month for this company? We just moved into Fox Valley and I DONT RECOMMEND IT. We are already looking to sell. There isn't supposed to be street parking... Ghertner doesn't enforce it. My driveway has been blocked several times and the neighbors are assholes. There are two houses that constantly have parties and are outside of them homes blaring music or setting in their cars playing music so loud you can hear it throughout our house over our TVs. Ghertner does absolutely nothing about this!! And unfortunately it's not a priority for Metro Police (which I understand) since we have had people breaking into the cars throughout the neighborhood as well. Ghertner is a joke. It's a scam. The owner just replied that can't do anything about public street parking. ITS NOT PUBLIC STREET PARKING. It's in the neighborhood and if you read your own laws that was given to us by Ghertner prior to moving in to Fox Valley, it says no parking on the street. Vehicles must be in garages or driveways or there will be penalties. Again this company just takes your money and does nothing. I agree about property value going down. PLEASE READ THE REVIEWS. If you see Ghertner sign in the neighborhood, DO NOT BUY. read more

The most unprofessional individual is our property manager at Signature Place in Lebanon. She does not return phone calls. Refuses to address unit owners concerns, even those of medical concern. It took 5 months+ to replace and blinking light bulb (medical concern for those with epilepsy) read more

I requested basic information about a life safety issue referenced in an HOA bulletin distributed by Ghertner and the Board on October 20, 2025. The bulletin claimed emergency vehicles were obstructed by parked cars. On October 24, I asked for the date, time, and location of the incident. Keene Miller responded that the homeowner wanted to remain anonymous. I clarified I wasn't asking for names--just the location and date. Without informing me, Keene attached HOA insurance counsel to our thread and stated she couldn't provide the information due to my ongoing lawsuit with the HOA. I formally requested the records again on October 30, citing Tennessee Code Annotated § 48-66-101. Keene replied that there was no documented incident--only a general concern observed by a homeowner. I followed up to highlight the inconsistencies and asked that the bulletin be corrected if no incident occurred. Her response: "Thanks for the comments." I had to clarify they were factual requests, not opinions. She then stated the matter would be reviewed at the next Board meeting--TBD in 2026. Ghertner & Company has repeatedly misled and delayed, protecting a false narrative rather than prioritizing transparency and safety. I believe they will deflect responsibility and blame the Board, despite their contractual obligation to maintain business-like relations with homeowners. HOA members deserve accountability--not obstruction. John M. Summit Oaks read more

Jeff Henry has been wonderful to work with. He's fast to respond and does a great job following up on items. We greatly appreciate him!

Camille with Ghertner in Tollgate has been an amazing asset to the community! She does a great job communicating and keeping our neighborhood kept up! read more

Jaye just reached out to me 2 months later and said all I needed to do was CALL!! How do you think I was told there was nothing that could be done about it. Jaye you have be smarter than that I see why Ghertner is garbage read more

Worst property management hoa company in the world. They lie cheat steal and misappropriation of money you pay is out of this world.

Communication is the worst. They manage the properties but they can't send an actual letter to the physical address where you are. They will use old emails and assume you should receive what they should actually send via postal mail. Because if you don't know what they send, they will charge late fees for things you have no idea they have implemented. It is the worst "gotcha" trap. read more

I was charged a processing fee on an payment that said it was initially free. When I checked my statement and saw the fee I notified Ghertner. They offered an apology and said that they were not notified of the fee either, but refused to send out an email to customers so that they wouldn't be caught off guard in the future with the fee. Also if there is a fee it should be listed on the total screen. They do not care about the care about the customers at all!! I can't wait until we take ownership of our own HOA!!! read more

They are shady- they try to underwrite and pass things, knowing the community is not about to mail in votes or go to a meeting to deny them from passing arbitrary, greedy rules. This is directly from a letter they emailed, but will not accept an electronic vote on behalf of. They want to only require 10% to have meetings and vote, and then vote on being able to issue fines. This is completely abusing the system in place. If that passes then who stops them from voting on raises the HOA fees? I don't know how many members make the board but 10% is a joke. The amendment, if passed, would reduce the quorum to Ten Percent (10%), which equates to Twenty-Four (24) Homeowners. B. Establish a Fine Structure: This amendment would allow the Board of Directors to create a fine policy for Homeowners out of compliance with the Declaration, rules and regulations, or any other Governing Document of the Association. read more

Very expensive. Lack of interest in community. Does minimum for high rates. Always more interested In high fees. Locks on contract so HOA cannot get rid of them read more

Storms blew through 6 weeks ago and the damage to the outside of homes are still not fixed. Seems like the association contracts out to the lowest bidder and it shows. We attempted to rent the clubhouse for our daughter's first birthday, but the association was very unresponsive. We had to send multiple follow-ups over three weeks and they completely ignored us. We wanted to take care of payment via the portal (like the reservation form instructed), but were told we had to send a check to their office. What kind of company cannot invoice via web portal in 2023? Overall, it seems like they collect everyone's money and care very little about their communities or resident experience. read more

Zero stars.. My home was listed as being without an HOA, unfortunately for me that wasn't true, it was associated with these scumbags. I found out the week I was supposed to be closing and have regretted signing the deed immediately after moving in. My neighbors have introduced themselves and are experiencing the same shady business tactics and lazy admins/property managers. I encourage anyone reading these reviews to either avoid at all costs or vote to have them removed/replaced. Don't expect your calls to their customer service to do anything either. The constant fines, fees, and threats of liens and litigation will go on. read more

I have a home in Murfreesboro,Tn and Ghertner and Company manages the property. Their roofing contractor caused this issue. And they are not willing to make the repairs because the will have to file an insurance claim. read more

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They took my car from my front yard because I had flat tire. I don't recommend this company and lGI company to buy houses from them. There is no reason to take my car because it had a flat tire. I am taking all the steps with this company to get my car back. Again if you want someone to take your car without your permission buy houses from these people. read more

Ghertner & Company - Property Management Near Me - Nashville, Tennessee

They have charged full price for minimum quality work done. IF work is even to be done. They do not communicate well. Waited months for assistance/answers. Just to be told they don't have any answers. Hazards, malfunction , old items. I would never recommend this company. We are selling our home due to their high HOA and lack of any work performed, or let alone get any questions answered. read more

No response when I question why my landscaping and exterior look horrible. I am protesting Meritage Homes and I put up a sign. In less than 24 hours I get an email from the HOA. It's amazing! People actually do work at Ghertner and Meritage oh my gosh. Amazing! Signs of life! You see I assumed there were no actual people there considering how horrible our community looks. Garbage outside the pool. There is lot of gum and trash around the pool area. There are limited chairs and tables. My landscaping looks like I am purposely harvesting weeds and garbage on my lawn. I live in a townhouse and pay over 150 per month in HOA fees. If you aren't going to maintain our yards do we get a refund? It's ok - I already know the answer to that one. However, glad to see signs of life at your office. What about all the flags and sports signs hanging from homes? I can't have my sign because it's a warning to home buyers. Any potential home buyers reading this review. Steer clear of Meritage period but especially at Holland Ridge. I've been here 3 months and I have had water damage, mold, my AC went out. It is not a fixer upper...it's a brand new home. My pictures are to illustrate Meritage quality and why I had the sign up. Ghertner isn't responsible for the inside but they clearly don't care who they are in bed with from a quality standpoint. If you see them listed as your HOA I'd think twice. Hey Aaron Aguilar still waiting on that response about my lawn and my exterior. read more

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Refused to provide photographic evidence of "violation" and refused to speak with me, the homeowner, directly to resolve as we were not in violation and had evidence to prove so. read more

Guertner is just another worthless management company that collects a big fat paycheck for not doing a darn thing. Here's a photo of our neighborhood pool from earlier today. Pretty sure the water is NOT supposed to be GREEN! Guertner gives absolutely ZERO F's about their communities. I'd steer clear of these clowns. If i could give ZERO stars, I would. read more

Ghertner & Company - Green dirty pool in Woodmont. - Property Management Near Me - Nashville, Tennessee

They will gladly take your money but drag their feet fixing anything. God forbid a resident steps out of line. This company is only worried about lining their pocket. They don't enforce the rules on their own friends. read more

ZERO STARS!!!! Ghertner & Company is the worst HOA I have ever dealt with. We have asked for service on sprinkler systems, gutter repair and decks to be mended do to dangerous boards lifting and causing injury and ther has been no results. They fine you if don't pay your HOA fees on time but do not respond to any request for service. I would caution anyone looking to purchase or dealt with a property that Ghertner & Company manage!!!! read more

Let me explain how Ghertner operates. They will hire someone for example to take care of all the lawn maintanence and landscaping for your neighborhood. There will be no oversight if any of the work is actually being done. When they get enough complaints from Residents they will fire the company who they paid with your money, and then hire someone new. Only you have to pay the new company to plant trees, bushes, mulch, etc that you already paid the previous company to do. There is no Vetting done on these companies and certainly no action taken when they run off with your money. They just hire someone new and make you pay all over again. This will rinse and repeat every other year and they'll be forced to raise your HOA fees over and over since you are paying twice for everything. read more

I wish I could give zero stars because they couldn't be a bigger atrocisty of a company. They love to raise rates constantly - all while canceling amenities like nightly patrol and changing landscaping company's to those with good-for-nothing workers that provide atrocious services. It's obvious they need these higher rates and bottom-tier contracts so they can hire losers to drive around the neighborhood and literally stalk our homes in order to assess ridiculous fines, adding to their profits. They're assessing fines on people for "offenses" they never sent notices about and have zero accountability. I genuinely believe these idiots want to make homeowners pissed off because they are the dial-up internet version of humans... Utterly useless and we're better off without them. read more

Finally got a response to my webform submission. My email has been removed, but can't up my review given no one ever picked up the phone and it took them almost a week to respond. It's 2020. What email system doesn't have an unsubscribe link? read more

As a member of an HOA that they support I can let you know that this company is as bad as it gets. Sadly, they seem to have cornered the market in Nashville and there aren't a lot of other choices. Someone please start a decent company so we can get rid of them. read more

Ghertner has managed 2 HOAs I've had the "privilege" of living under and they are a nightmare to deal with. I advise against living in any neighborhood with their sign out in front, unless you want to be policed in the home you pay the mortgage and taxes on. My property is immaculate, but still they issue fines over anything and everything and it is never applied fairly or equally throughout the neighborhood. This is all about generating revenue for the HOA and nothing about protecting property values. read more