Exceptional customer service and effortless rescheduling! I wanted to leave a quick preliminary review ahead of my appointment next week. I know GHQ Grooming has received some negative feedback in the past regarding rescheduling issues, but my experience today could not have been more opposite! I had to call to push back my appointment because with this being my first ever major hair change, I believed my hair is currently a bit too short for the highlights/frosted tips, I wanted. The young lady who answered the phone was extremely respectful, kind, and efficient. Rescheduling took just a few seconds and was completely seamless with zero hassle. Based on this fantastic first interaction, I am really looking forward to my visit next week. I will be sure to update my review once I have experienced the full service in person! read more

First time this location which has two in Virginia Beach. Although this is smaller square footage wise and minus the pool table, I found them superior to Town Center. The staff was courteous and picked up the phone to schedule my appointment. The TC store did not pick up for three days and is much more convenient from my home. They do focus on men's care. I received an excellent haircut and shave from an Asian Woman. Wish I remembered her name for the purposes of this review. My appointment was a last second fill in due to a cancellation. Their fees seem on par with a higher quality operation. I will absolutely return and recommend. Possibly the first 5 star of any hairdresser. read more

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Alex is an excellent barber/ stylist! I totally recommend him for your grooming needs!

I've never got a bad haircut from here. Alex and Delaney are awesome. Definitely recommend

Ally has been my barber for the last 6 years. She is dedicated to her craft and consistently gives me clean fades. I've followed her to 3 different locations cause I won't go anywhere else. I highly recommend her for modern styles to traditional haircuts. She's also nice with a straight razor shave. read more

This location of GHQ Grooming is one of the two barbershops I frequent whenever I need a trim; the other being the Jake's Place in the neighborhood of Ghent. Once you arrive and check-in with the front desk, cold beverages like beer and water are available. You can go chill in the waiting area by the pool table in the back. There's almost always some sports channels on in most of the tv's inside. I really enjoy coming here to get my haircut because of the chill, relaxed vibes, the service is friendly and professional and the hair stylists and barbers seem to know what they're doing and are good at their craft. Some people who come regularly tend to stick with one hair stylist they prefer, but I don't have a favorite one here yet. And I almost always opt for the package which includes the shampoo and extra scalp massage which costs a few extra dollars but it is totally worth it! GHQ is definitely a solid choice if you're looking for a good hair cut experience. There's two locations, but I prefer the one located off of Independence Blvd. They do take walk-ins, but I definitely suggest calling and making a reservation a few days in advance! **Bonus, I LOVE it when some of the hair stylists bring their dogs to work. You'll be sitting there, while the hair stylist works on your hair and a soft furry body would brush up against your feet...LOL** read more

GHQ Grooming For Men - Work stations - Barbers Near Me - Virginia Beach, Virginia

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This location almost NEVER answers their phones when they are open, makes scheduling an appointment such a hassle.

Look I'm all for a higher quality haircut place and was so happy to find this one, it looked like it had so much potential. I was very disappointed. It took forever, stylist didn't listen to me, and I have no idea what the drink policy is but I didn't get one. If you're looking for a nicer place for a haircut this place isn't wort. A better spot is the Town Center Barber Shop read more

I went here for years and this visit was the worst Ive ever had. I probably won't be able to come back after this. The stylist could not follow a reference photo. The whole time she shoved the clippers across my scalp so fast like she's shearing sheep. The fade is way too high in the front, and way too low in the back. I'd be impressed if she could execute a fade that quickly but I can see unblended lines so it isn't a good fade at all. The person missed a patch of hair at my right temple which I had to fix myself at home because she refused to come back and look after what happens next. When it was time to shave the back of my neck, Toria kept hurting me. I was calm at first, letting her know she was hurting me. After Toria continued scraping, I informed her again. Without pause, she continued scraping even faster. Eventually, I had to raise my voice and demand that Toria stop and put the razor down because she kept scraping my neck with it, even when I asked her to take it easy TWICE. (Toria then put the hot towel on my neck after the neck shave, but uuuh hot towel is supposed to go on your neck before the shave). From there she was just mad and wanted me out of her chair. Toria yanked the hairdresser cape up over my shoulder to make the hair clippings rain down all over me. She washed and dried my hair in under a minute. "The Professional" is supposed to include a hot towel on your face and be more of a "premium" haircut, shave, and shampoo package. No styling after. Toria just got up and stood by the register. I saw the issues and waited for her to come back, but she wouldn't even look at me to come back and fix it. All that attitude because I complained that she was hurting me during the shave. Toria is totally awful. They charged me 39 dollars for this cut performed by Toria. ABSURD. DOESNT MATCH REFERENCE. Trashy lady. read more

GHQ Grooming For Men - Barbers Near Me - Virginia Beach, Virginia

Easy parking, neat and tidy. Friendly, comfortable and good experience. Definitely would recommend this place. Liked my haircut too!

I've been coming to Ghq on Independence blvd for three years and continue to be a big fan. The quality of service has never dipped and the prices have remained stable and reasonable all through Covid. They are friendly professionals who make you want to come back again and again. Definitely the best of Virginia Beach! read more

GHQ Grooming For Men - Lounge area - Barbers Near Me - Virginia Beach, Virginia

Haven't had a professional haircut in over 30yrs as I always just shaved my head myself. Needless to say, I finally let it grow out enough to do something with and I booked an appointment with Ciara. She took the time to find out what kind of style I was looking for and absolutely knocked it out of the park. I love it! All staff was quite nice and the place was clean and tidy. Def my go to place now:) read more

Fast getting seated and my barber really took his time and made sure I got the cut I wanted. Vibe is super relaxed. Would come back anytime I'm in the VB area. read more

Glad I found this place after not finding any openings at my usual place, they were very accommodating because I get both my hair and beard trimmed. I liked the chill vibes and the added services that come with the cut and the price was reasonable too. read more

This place is HORRIBLE with a part time scalper who NEVER needs a scissor or razor in her hand for the rest of her life. Absolute hideous display of scalping someone I have ever seen in my life. So upset that I even wish her horrific so called hair cut could be done to her own head read more

Allie has been cutting my hair and beard for years. I won't be going anywhere else. Every time I get a cut, I get compliments every time. "Sharp cut", "nice cut", "who is your barber", you name it. I have multiple friends and coworkers that have all asked me and now get their hair cut there too. 10/10 recommend! read more

Over the course of the past 7 days prior to posting this, I made MULTIPLE appoints. Confirmed by email. Then I'm called 15 mins to a couple hours after and I'm told they need to reschedule. Which isn't convenient for me. I arrived today at 6:30 PM. The lady locked the door. As I was pulling up. Saw me try to open the door, and she waived a finger telling me 1 minute. She went to the back and never returned. I have the email, shown before, confirming 6:30 PM. I took a picture with my watch confirming the time I was there and what time I waited until. I've been using Ghq since 2014... From having ruined haircuts to rescheduled appointments, this place has gone down hill fast. I Courtney is the only one in there who's given me a decent experience. This is sad. I came across town and I'm locked out like an animal after having an appointment confirmation. Below is a response by the establishment who's perpetuating a lie. I never confirmed for 6:15. She asked me if I could make 6:15. I explained no I could not. It would be another time where my appointment was rescheduled by the establishment after I would schedule an appointment on line, receive a confirmed email, and still would get called asking for a change. I confirmed over the phone I could not be there until 6:30. If they couldn't do the appointment, why do I have an email with a confirmed appointment for 6:30. Furthermore, the establishment closes at 7:00. Why we're the doors closed early. The cameras of the establishment will confirm the lady waived to me saying she'd be right back and never returned to the door. This establishment is lying and I've proven it. Do not go to GHQ. It's gone down hill. read more

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received a few reqs to visit GHQ for a quality "scissor cut". after the first visit, i wasn't too upset with the quality that it warranted a return. This was the start of my problem. after scheduling another appt i got a call inquiring to move my appt up 30 min which I had no problem fitting into my schedule. After arriving at my new confirmed time on schedule, the barber didn't show, due to car trouble so i just rescheduled for the next day at the same time. I must have mistakenly been rescheduled under the "rough cut" instead of the "scissor cut" that was previously scheduled. I tried to warn the barber (which was different from the original as well as previously scheduled barber from the day prior) that my hair was a difficult but he assured me he has seen it all in his 21 years of cutting hair and to trust him. Well after he got done, I can say in my 33 years of haircuts i've only had one hair cut as bad. That was moms first and last attempt at giving me a bowl cut (WITH A BOWL) in 5th grade. After walking out I was sporting what I can now only hope will be a trendy fusion between Britney Spears prior to her conservation-ship in 2007 & Macklemore just before he started poppin thrift store tags. Needless to say I'm wearing a hat for at least a month & am still looking for a scissor cut. read more

Update, unfortunately my review stands after your lies continue. My demand to have my sons haircut was after you tried to tell us we didn't have an appointment with the barber we made an appointment with. Which we did. All we actually asked for was for our sons hair to be cut by that same person we drove 45 min to see. No one berated anyone. I didn't follow anyone back anywhere. My husband and other children were in the back waiting because our appointment was at 11 and it was 11:40 and still no one had been seen. That employee also lied on your behalf to us, probably out of fear of you- not me- about us becoming double booked with the other mom I spoke to there that was angry as well. The other mom and I compared notes as she sat their frustrates and she told me that she was told by you to check her text as if she had been lying and she was never coming back either. The real problem is your system double booked us for the same stylist and instead of just taking accountability for this- you decided to try and gaslight us. One of your Your employees even told us that you are a tyrant. That you implemented some scheduling system that allows people to book appointments outside of business hours and then when people show up like we did either outside those hours OR double booked like you did to us, you make it the customers fault. Sounds like gaslighting is a problem for you. Based on these other reviews lately people are posting and your declining yelp star status, and the way you treat people word is spreading about the lack of quality of care at your establishments. It's clear you think you do nothing wrong and it's everyone else's problem. But I absolutely stand by my reviews and anyone else who reads these will scan through and see it's not just one person who sees what you're doing and the way you behave. Again, your response is aggressive and hostile with zero accountability. I attached a pic of my appointment text. Second review posted in a couple months that speak on your dishonesty. It's a shame. I'm also going to make it known, we were never asked to leave. In fact, we were asked multiple times "what do you want to do". WE said we were leaving after you wasted our time, lied to us and yelled at our special needs child for touching the pool balls on the pool table. My husband had enough. We were calm the entire time. If anything we had a very serious demeanor because of the fact that nothing made sense and you were acting strange and dishonest. read more

GHQ Grooming For Men - The text appointment the owner tried to gaslight us and tell us we didn't have - Barbers Near Me - Virginia Beach, Virginia

Just a brief follow up on my most recent visit: I needed a last minute haircut and was able to make an appointment for the same day. To my dismay, Meghan (hair stylist I usually see) was off today. Fortunately, GHq has an array of talented stylists. I was paired with Amanda. She has a great personality and is amazing to boot. I normally trust Meghan to help me with decision-making so I was a bit nervous to leave the fate of my hair in someone else's hands. But luckily for me, Amanda was patient and knowledgeable. She was able to help guide me through all the important aspects of my hair cut (I can be very picky). I ended up leaving with an amazing haircut and an overall, pleasant experience. It's only been a handful of hours but I've already received multiple compliments on my hair. Thank you Amanda and the rest of the GHq team! I always appreciate your attention to detail, both in haircuts, but also in how well-kept you keep your establishment. Keep up the great work! read more

Been going here for a little while and have never had a bad experience. It is by appointment only, and in the past I have missed two scheduled appointments, and the policy that is posted in the store is that you will be charged 50 percent of your service for missed appointments. They also request that you give them 24 hours of you need to reschedule. I completely understand the reason for this and have paid the 50 percent charge with no questions asked. However today I was called 30 minutes before my appointment (which I scheduled 2 days ago) that they overbooked and my appointment was canceled. I feel like this is poor business practice and will be finding a new place read more

Quality service, kind people, and clean bathrooms. I'm planning to come back. Two accesible locations.

My son was taken 35 minutes late for the appointment we had scheduled the evening prior. No explanation, warning at check in nor apology. Stylist viewed an image of a previous cut for inspiration. She then cut it significantly shorter than he had requested. Once it's gone, not much you can do so we didn't bother to complain. In the past, we've been happy here. Stylist also made it quite clear she doesn't enjoy working with kids. Guess it's all in who you get. Moving forward, we know who to ask for (Kellyn, we'll be back) and who to avoid. read more

Great service but they didn't update all of their communications and Google/Apple Maps location to reflect their new location so we were 15 mins late for an appointment that otherwise would have been on time. read more

Horrible experience. The high side is the place is clean and has a cool ambiance. The down side is the customer service. None of the televisions were on. The "beverage" promised as part of their brand was never offered. The worst of is was getting into an argument with the "stylist". She styled my son's hair so that it looked like he had a unicorn's horn sticking up in the middle. Per her definition, this was "textured." After trying to explain how I wanted his hair styled, she pulled the "MY PROFESSIONAL RECOMMENDATION" and "I'VE BEEN CUTTING HAIR FOR XX YEARS" cards. Lady, I've had hair for over 45 years. I think I know what I'm talking about. It wasn't worth the time to bicker about it. We just paid and left. The brand is about the experience, but the experience is sub-par. Find another barber. read more

Courtney does an amazing job, I get my haircut and nose waxed every 2 weeks. I won't let anyone else touch my hair.

I have never written on yelp before because I never felt the need. However, this place was so rude that I felt like I had to warn others. I watched the employees talk about customers after they left. Really detailed and disgusting behavior. There are plenty of other places to go around here and I'll take my business somewhere else. They don't care. read more

Hi. I brought a client in for a haircut and beard trim yesterday. When we arrived, we were told that the stylist, Kayla, he was scheduled with was at Walgreens. After waiting 15+ minutes for her to return for this scheduled appointment, she never apologized for being late but she told him she could not complete his appointment and did not have time to do his beard trim because her next appointment was there. We went to counter to pay with two twenty dollar bills, took the entire remainder to stylist as tip, $11 (yes, he is a very generous tipper so she screwed up for future visits) only to realize later that the change was supposed to be $15. Very nice salon, however, we got shafted by both employees that were working yesterday. Very unprofessional. read more

I started going to GHQ for my haircuts when I first moved to VB in 2015. This meant I started at the Landstown location, but once they opened this location at Town Center, I knew it would become my go-to, as I live very close by. I've received haircuts from multiple providers, but have recently been receiving consistently excellent customer service and haircuts from Kellyn (I'm sorry if this is misspelled, I lost your card!), and would absolutely recommend her to anyone needing a trim! read more

The lady at the front desk did not acknowledge the group of people standing at the counter. Not even "I'll be with you in a moment" she just continued typing on the computer. We walked out read more

There is not a thing I could think of to give this place anything less than 5 stars . Location, customer service, environment, and quality of what you get vs what you pay is top notch ! I always look forward to bringing my son here !! read more

So far the experience had been great here! I got my cold one every time I visit. Place is clean and everyone is very professional! I brought my son in for military style haircut and they did NOT disappoint me! This is a great place for Man to get their grooming done professionally and still feel and respect like Men. They keep it like this, they will continue to own my business. I don't mind to pay whatever as long the service and job is performed and done right. read more

Quality has really gone down hill with this place. Past few times have been mediocre cuts and not worth the premium price that they charge.

Not impressed.   I expected an "exclusive men's club" feel, since it's appointment only and chicly named.  Now it seems so superficial and, more accurately, a cuck club; manly façade revealed.  The patrons don't know what they're missing and seem the type who're mainly drawn to the female attention; rather than quality service; such as patrons of Knockouts. Let's start with the beer.  Don't get me wrong; the best beer, is free beer.  I don't need a craft beer imported from the Himalayan Mountains by goat-back, but can I get 'an' ale?  Maybe a stout?  Real beer... with calories... that does not start with 'Bud', or end with 'light'.  I'd have thrown in an extra buck or two for the option. After I signed my "permission slip" for the beer, I round the corner to the nicely decorated waiting area; manly indeed. Until I opened an issue of GQ and realize that the publication has been taken over by SJW's and cucks (page 82 July'16 issue). The essentials; guns, cars, tools, girls; all you need is Garden & Gun, Motor Trend, Popular Mechanics, and Playboy. (Why not?  They've dropped nudity apparently, plus K. Kardashian's boobs were available (again) for viewing in that issue of GQ; just saying.) Bathroom was clean with real hand cloths for individual use; classy.  However does the fresh towel basket need to sit on top of the toilet? The girls all seemed nice and presentable, but didn't fit the image. I'm not expecting raunchy outfits. I expected professionalism; man or woman; some uniforms or matching colors to tell me "this place has their stuff together"; a tight ship.   Instead the high-class gentlemen's feel was diluted; no rhyme or reason to the clothing. Oh well, let's get a shave!  My stylist was friendly and personable and seemed to take her time with a beard trim and shave.  Hot towels.  It was relaxing.  I enjoyed the experience.  It felt like a good job, so I went further and got my eyebrows waxed while I was there. (Manly indeed.)  I get home and do a double take; one brow is nearly trimmed in half.  My beard left me wondering if it was cut at all,  edges made me wonder where all that careful time was spent.  I've done much better jobs on my own, but I sought a professional believing it could be done better and faster than I could do myself. I don't like calling a stylist out more than once on "you missed a spot". After that, it feels as if I'm insulting them, so then what, walk out?  Request someone else in the middle of service? Even more insulting, but who? I'd assume a customer who'd asked only for a beard service would be paired with a stylist known for that skill; so, if this is it, then do I bother trying again? Let alone the insult to the stylist of avoiding her in the future.  I admit I'm not confrontational, so instead I pay my money, leave a decent tip for the effort, wish them luck and don't return. I'm sorry y'all, I don't like leaving negative reviews, but my eyebrow is on the wrong side of my face and I can't put it back. I feel a woman runs it, but what her husband likes may not reflect what all men like. "Eh, give 'em a beer, some European "men's" magazines, turn on some sports channels, make it all dark and woody feeling, surround him with ladies, and give it a cool name; like bugs to a lamp!"   I admit, it got me in the door.  Maybe I'm just spoiled in my travels and experiences, but I know a good product when I see one.  I believe this place could be as great as the image it presents, but needs some management tweeks.  Visit New York Shave Co. while in NYC; memory of a lifetime. If stylist turnaround is a problem then bump your prices up and commit!  Make it the exclusive men's club it's meant to be. I wish this business the best.  To the simple guys who are happy to have a beer and a haircut, this is your place.  While I was being served I heard a few seeming regulars enter and leave; they must be pleased.  I simply could've had a bad run; I've gotten better service in a third world country. read more

GHQ Grooming For Men - I don't expect perfection, but c'mon! - Barbers Near Me - Virginia Beach, Virginia

I needed a haircut while I was visiting in VA beach and I knew I wanted to get it cut at a salon or a barbershop. With a quick search on the YELP app GHq was one of the top recommended results and specialized only in men's haircuts and styles. They are located in the (newer part of) Landstown commons near the Farm Bureau amphitheater. Upon arriving, the look and feel to this place was really inviting and felt like a real barbershop, especially because of the old school style chairs. The Barbershop amenities included: free wifi, a small flat screen tv, and complimentary refreshments, including some bubbly! My stylist was named Lakeisha and I chose the Traditional mens scissor style cut. This cut came with the following: a neck shave and steamed towel, shampoo and scalp treatment all for only $22! Lakeisha was friendly and made me feel at ease while she was cutting my hair. Unfortunately, the end result was just okay. I showed her several pictures of what I wanted my hair to look like; combed over to the left and a semi hard part to the right. She styled my hair extremely wavy and puffy, nothing anything like the picture and when I got home there were a lot of uneven parts on the side and back of my head. It wasn't a terrible haircut but it also wasn't what I asked for and didn't look like the pictures I had showed her. Good service and great offerings here at a solid price but the bottom line is that I came here for a great quality cut and I didn't get that read more

Fantastic experience from the beer while you wait to the personalized attention. Definitely worth the Premium. Kristin is the best!

It's great to be able to relax and have a beer while you get professional service and great personal attention - Maria is Great ! Mark Rusnak - Associate Broker @ RE/MAX Allegiance read more

GHQ Grooming For Men - Barbers Near Me - Virginia Beach, Virginia

I brought my teenager son, he needs haircut and shave. Upon arriving he could only get haircut and no shave. First, the hairdresser said she does not do it, then she said no one in staff was here to do it. When i expressed that I'm disappointed I'm at barbershop no one shave then she said there it no time. When i called for appointment the receptionist took my appointment (knew it's was first time) i told her we need haircut and we will talk more. After i told her that I'm disappointed that you are advertised as barbershop but you don't do shaving/ grooming. She said unfortunately just no one here is right now to give him a shave. How do you have barbershop with no one who knows how to shave "Well we do haircut, i could've cut his hair in any of the hair butteries along 7mlies and not come here. I asked her why you advertises it's barbershop vs hair cutting she changes story several times not knowing how to answer. I know you will not suffer for ny business, but we will not be coming back. I am new to all these with teenager son, all these are new steps for me and being mislead is not cool. The haircut is was amazing by Demee... (sorry if i don't know your name correctly) read more

Amazing service and always friendly and personable when you walk in the doors. Amanda is always a pleasure to work with and will not be going anywhere else to get my haircut read more

Went in to get a medium fade haircut and a face shave...haircut was subpar and my face is half shaved yet somehow paid $72....would not recommend read more