Scanning has a royal pain!! I scanned a soda and did not use a bag but the system weighs the order. It was a pop, I wasn't going to dash with a cart full of filet mignon, for crying out loud!! There a two ways to use debit, but no, I couldn't use the pad like I do else where. Whoever crafted this self checkout needs to improve the situation! read more

Giant Food - Scanning is a pain in the @$$!! - Drugstores Near Me - Cockeysville, Maryland

Zero stars if possible, terrible manager, she has such a bad customer service, is so entitled and rude the one with red shirt hair wearing a hat and a cane. I used to enjoy shopping here but her service is so poor that at this point I don't care paying extra and go to wegmans instead. read more

Frequent shopper at this location. Self check out woman in am is rude!!! Some "manager" Ran up on in parking lot and accused me of not paying for an item. --showed receipt. Where did you come up with this conclusion??? How about your employees pay better attention or look at the cameras before accusing customers. If you have a problem approach me IN the store. read more

Our commitment starts and ends with you, our customers. For over 75 years, we've operated our business with a single goal in mind: delivering unmatched selection, quality and value. 11399 York Road Location - Store #100 - Scott Cesky, Store Manager 8 am, Friday, May 2, 2025 Customer Service was very unpleasant! I returned 3 items and waited until 8:06 for someone to assist me. The first young lady was very friendly; however, she was not able to complete the transaction, Shawn, (the name listed on the receipt) assisted her, she was unfriendly and not informative, she completed the return, however, she said the transaction would go back to the card, I requested a gift card because I was purchasing 3 items, she repeated herself (the transaction will go back to the card) I said I no longer have the card, she processed the transaction as cash, handed me the cash through the lottery window, over the machine. I had 3 items to purchase and asked if I could pay for them at Customer Service, Shawn said you have to go to checkout, in disbelief I said I cannot pay for them here, she repeated (you have to go to checkout). I proceeded to self-checkout, Shawn came over and put the open/closed sign across the entrance in the self-checkout area, which would have been an easy exit for the scooter to exit. All in all, this interaction was very unpleasant: 1. Giant's commitment starts and ends with you, our customers. 2. It's 8 am in the morning, the culture we're living in kindness goes along way 3. Shawn never got any better, she continued her poor customer service I will not return to this location! Bathsheba Israel read more

was there this morning between the hours of 9 and 11. got my shopping done and moved to self check out...the only line available. not good. finished ringing up my purchase. the self check out cashier decided to have a stand off to see who would speak first. odd. unprofessional. rude. i don't owe this cashier anything. SHE OWES ME the common courtesy of good morning hello have a nice day. thank you for shopping at giant. what's odd about this is i met this woman a month ago. she was okay...friendly. today...openly hostile for no reason. a month ago she expressed she hated this job. okay...GO HOME. don't take your misery out on everyone else thank you very much. it's time for giant to clean house at this location. there is no excuse for the level of rudeness from cashiers and the customer service department. CLEAN HOUSE NOW. read more

Giant Food - Drugstores Near Me - Cockeysville, Maryland

I'm amazed how often when I go to this Giant, I can walk past a dozen employees and no one says hello, or can they help me. It's not that they're not friendly, they're completely friendly with each other. The gathering at a register to chat is a regular occurrence. I'm glad they'll have friends when customers stop coming there because the prices are too high and the employees attitudes so low. Wegmans' prices are mostly less for the same products. I only go there when I want to avoid the busier times at Wegmans. I'll be rethinking the cost of convenience. read more

No one at Customer Service for many, many minutes ... WAITING ... A worker wearing a protector apologizes to me and tries to assist (The only Plus here). Then, finally a rude woman wearing a silver nameplate, who is apparently a manager arrives after having passed me by twice without any comment. I inform her I've been waiting for a long time ... NO APOLOGY offered ... instead, lots of lip ... "I'm doing the best I can" ... then handles my purpose of being there. Who is this manager at this Giant that they hired? She has bad manners! read more

In an earlier review of the Cockeysville Giant (08/21/2024) I wrote about a man with a developmental disability who brings empty shopping carts from the parking lot back to the store. The man has loud phonic tics, and intermittently howls, grunts loudly, and shouts nonverbally, even if standing within an arm's length of a someone who is walking from the parking lot into the store, or who is leaving the store and walking back to their car in the parking. To my knowledge this man has never assaulted anyone, but his erratic shouts and howls can seem threatening, especially for someone with Post Traumatic Stress Disorder (PTSD) or a related anxiety disorder. For the past few months, I have been shopping at grocery stores other than the Cockeysville Giant. Yesterday (03/25/2025) I returned to Cockeysville Giant for the first time in several months. The situation has not changed. As I walked from the parking lot into the store, the man was standing near the entrance and howling intermittently. read more

I love Giant Hunt Valley! The personnel there consists of persons white and black. and they couldn't be nicer. They are polite, helpful and proud of the hard work they do every day. I'm 82 years old and shop there weekly and sometimes more often and am so pleased to be shopping in such a well-run organization. Jerrod at the customer Service counter could not have been more pleasant and helpful and I wanted to fill out the survey commending him but couldn't get the survey to work so please consider this as a testimonial to him. There is also a dark haired fellow maybe 30 years old that is a CSR as well who has been totally professional and extremely patient as I try to work through the flex point system. He also deserves much credit, The self checkout area has another wonderful service fellow that maybe doesn't look the part but he is a true asset to Giant doing a fantastic job and his name is Cameron. The wonderful, helpful CSR at the front desk is Alex, Also to mention the girls that deliver the call-in orders are also fantastic as well as the fellows working the carts, All-in-all you are doing a wonderful job hiring the right people. Thank you so much! read more

Very racist kept heavily watching us as we were shopping and checking out was being watched by 4 different associates 10/10 don't recommend if you're a person of color read more

I drive from the city just to go to this grocery store, based on the fact that the prices are better, and they have self-checkout. They also have the scan-as-you-shop handheld which is nice if you are only getting a few things, but it makes me a little paranoid to use it because I feel like it looks like I'm stealing. Something about bagging your groceries as you go makes me feel awkward. The self-checkout can be a little annoying, particularly if it's crowded and the people that have no idea how the scanner works are clogging the line, and occasionally the machine acts up (such as when your item gets halfway down the belt, and then gets sent back for who knows what reason). However, I like the self checkout because you can buy more personal items without feeling so awkward. read more

I am underwhelmed by this Giant. I noticed that the shelf edge labels, which are designed to help the shopper figure out which of the same products from different manufacturers are a better value. However, this Giant uses them to confuse. Some of the labels give you the cost in gallons, and some in quarts for the exact same products. Pathmark in Connecticut was sued by the Attorney Generals office in the 80's for doing the same thing. Also, Giant stopped carrying my most favorite Makoto Honey Ginger salad dressing. I have to find it somewhere else. I'm glad that Wegman's is giving them a run for their money. read more

All meat is prepackaged in this store. Bought some pork chops that looked ok on top. Upon opening package at Home discovered chops on bottom were disgusting They were extremely fatty and grisly. Threw most of it away What a scam. Will never buy meat here again read more

I used to go there for ham salad. It was something I picked up regularly for a friend going through chemo. Nothing really tastes good to her now, and for some reason, this was all she wanted for a long time. For three weeks I couldn't get it, it wasn't on the shelves or in the back of the deli. Found some today, and picked it up. Took it home, she tried it and immediately got sick. I tried it to see, and it tastes awful. No way this is the same ham salad that they had before. I used to shop here before many things that I was buying turned out to have already been spoiled in their packages. They really need someone to get that store together it is a shame. read more

Since Wegmans came the area about five years ago, Giant has become a lot more service based. Trying to create a great experience for their Guests. Which in most cases they succeed. read more