this second review is to reaffirm how professional this company is recently had work done had a…read morequestion about one of my units within 24 hours a technician appeared answered my question an even checked my unit to get a company to address your questions concerns promptly is a vital component to the doing business with this firm . so glad I found them as a senior this was of great importance to me .

Mr. Mini Split far exceeded my expectations in terms of price, quality, and value. His quote was…read morereasonable. the units are appropriately sized and well placed to keep my place toasty. The installation is beautiful. He showed up on time every day and worked late to get it done. He answered all of my questions and made sure everything was working. He's ridiculously nice, hardworking, and honest, and I trust him and his assistant do any work in my house any day. My minisplits and my heat pump water heaters are doing great.

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

Great customer service. I'm a new customer and had questions on my proposed payment plan. I had…read morethe pleasure of speaking with Julia who was very helpful and answered all my questions. Even provided a special offer to save me some money. Greatly appreciated and would recommend!

Tim was very knowledgeable and helpful. We received a quote promptly and it was fair. We did not…read moreuse Besson for our job through no fault of his. I highly recommend getting a quote from them if you are shopping for heating systems.

Besson was contracted in early May to replace our aging central air system, We chose them over two…read moreother contractors because they also offered an inside duct sealing service that maximizes system efficiency. This was a 2 day project using the 1st day to remove the old system and seal ducts and day 2 to install and test the new system. They arrived on time with all the necessary parts and equipment to handle any potential problems. During the duct sealing process, it was determined that the existing duct structure had the equivalent of a 25.8 square hole. After sealing, this was reduced to the equivalent of a 2.3 square inch hole. IMPRESSIVE ! The new system was installed per plan and has been running well for over a month which includes one or two 90 degree days. It is so quiet that one can hardly hear it. The 3 man team were very personable, neat, efficient and explained things clearly as work progressed. If you need a CAC system, call Besson 1st before anyone else

Excellent to deal with called and was out the next day for an estimate and was able to do the job…read morethat same week! You won't be disappointed!

Corey was fabulous at start showing up on time of estimate and explained things better then other…read morecompany's .He wasnt pushy but did try and lock me In but explained I had called other companies also.Called Corey back a couple weeks later to reevaluate the project which was an attic space That was fully insulated and we ripped out,it's a rental house and wanted it better.Corey came again on time And his office is not close To project,great attitude again and called in another week to lock in weekend date.His guys showed up in time and were pleasant and again explained things thoroughly,and did great job and cleaned up.Thank you guys

We got a little cabin in Smallwood late last year, the day of the first snowstorm, so we were kinda…read morestuck with the tank from Combined EnergyServices (CES) for our first winter. However, when I started comparing what we were being charged with receipts from the home's previous owner, the rates were higher than expected. When I called to negotiate with CES, they were uncooperative and failed to even call me back several times. No response to emails, either. Combine that with all manner of absurd policies and fees, and I had enough. Another local business, Sullivan County Septic, recommended I take a look at Van Etten Oil (VEO), so I sent an email and got a personal reply from Eli Van Etten, who quoted me a great rate for LP, along with a no-nonsense price to get a new tank installed and ready to go. I was already being treated better than CES had been so I leapt at the opportunity. On installation day, super friendly Mike showed up and put the new tank in, moved the old tank to the perfect out-of-the-way spot in the yard so it could wait for CES to pick it up, then safety checked all my gas appliances and made a couple of simple recommendations that were much appreciated. On top of everything else, they do algorithmic forecasts of your use needs so that the tank gets filled without you having to remember to call, and the price is better, even if you don't buy a ton of gas from them. Win, win win.

VEO has to be the worse company I have ever dealt with, they were incompetent from day one. They…read moredidn't show up when they were supposed to. They installed the gas line wrong and my contractor who was remodeling the kitchen had to fix it. They were supposed to run a line to the gas grill and never did. THEY installed the gas tank next to the A/C condenser (which were there before the gas tank) then 2 years later wanted to charge us over $300.00 to move the tank. Terrible service and incompetent.

I am very pleased with the work that Sullivan Heating and Cooling has done for me in Highland Lake…read more They installed a heating/ac unit in my house and replaced a heating element in the hot water tank. Two separate occasions, two separate issues and I have been satisfied both times. They also wrapped my pipes in the garage.

Called Sullivan in Monticello, NY, to attend to a low water pressure warning on my combination HW…read moreheater/boiler. They came in the house and IMMEDIATELY warned that this code "usually means tankless water heaters are shot." Mind you, this system is only ten (10) years old and in good shape. After removing the cover and looking at the heater, they closed it again and left. According to the invoice, "Technician found the boiler should be replaced, there are several leaks, the heat exchanger has calcification. The unit has not been maintained in a long time and is beyond cleaning. Technician did currently leave it working but it will shut down again." I then get a bill for $159. The problem is, the heater WAS WORKING when they arrived, worked fine throughout their stay, and continued to work without any assistance from them. When I contacted another plumber, he found zero leaks, then explained the unit required nothing more than a heat exchanger and routine service and was nowhere near the end of its service life. Apparently Sullivan is more anxious to sell and install new heating system than to service existing ones fairly.