Needed period costume items for a dinner event and staff was incredibly helpful. Amazing selection and rental cost was far less than if I had purchased the items. Won't hesitate to return read more

Gibson has been my go-to costume shop for years. They have everything you could possibly need for your Halloween or any year-round costume needs at reasonable prices. Every year before Halloween, I ALWAYS make a post that people should choose Gibson over ANY OTHER *seasonal* Halloween shop. The quality of products is unparalleled. Every time I go, I'm met with friendly staff who are always eager to help me. Here are some looks from over the years, using products I've purchased from Gibson! read more

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Never again shopping at a chain halloween costume store, Gibson Costume Shop is the way to go! I stopped by this store a day before Halloween in search for the perfect wig for my husband's Halloween costume. It seems that Joe Exotic (Tiger King) was a popular costume this year and they were out of blonde molettes. One of the staff members working at the store was super helpful and found a long blonde wig that I could trim and convert into a molette. The wig was around $25 which I thought was a super competitive price compared to other online stores. The store is pretty big with multiple rooms filled with costumes for all ages. The have a wide selection of costumes, accessories, wigs, makeup and much more! I believe they also have costumes for rent, but I am not sure if they are offering that service during covid. Definitely check out this store and support local next time you need a costume for a party or event. read more

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I absolutely recommend Gibson's costume shop. The selection is incredible. The service is absolutely fantastic. They helped me with all of my needs and did it in a way that made me feel really good about my business. read more

I am shocked reading the reviews below because I had a fantastic experience. I love that it's a local shop and it is not a chain. They have quite the selection! I came in last minute with a random costume idea (see photo- Quacking The Case) and they actually had everything I was in need of. Sherlock Holmes hat, Giant Magnifying glass, Pipe and Duck Bills! The only con I experienced was the cost. It was a little more pricy than the listed two $$. I was willing to pay due to time constraints and I know small businesses have to survive. Looking forward to returning! read more

Gibson Costume Shop - Duck Detectives - Quacking the Case - Costumes Near Me - San Antonio, Texas

Clean store! Completely different store from your typical Spirit/Party City. Prices are not outrageous & ladies were very helpful. Mainly an adult store, not too much for kiddos but my son enjoyed the Alien display. Will return next year! read more

I stop into Gibson quite frequently Inventory is huge Staff is not so friendly Costumes aren't just for Halloween... think Masquerade ball, Renaissance Festivals, First Friday Pub Run in downtown SA... possibilities are endless! Dress up and have Fun!!! read more

Gibson has a HUGE variety of costumes both for rent and to sell. If you can dream it up, they can make it happen. This is not a chain pop-up costume shop, but a long standing, San Antonio owned business. In my experience, they have a large variety with varying price points. If you want a basic costume that you can find elsewhere, they have that too, but if you want an extravagant rental or a vintage costume design, you will find it here. It's conveniently located close to downtown with extended hours during Halloween (open until 7:30pm). With all that said, I was slightly disappointed on my most recent visit. The sales lady was rude when I asked her to see the accessories that went with the costume I had already decided on. She told me it was "their policy" to only pull them if I bought the costume. However, I didn't want to purchase the costume if the accessories didn't live up to the printed picture. I asked to speak with the manager who I was told was upstairs (did I mention this place has TWO WHOLE STORIES?!?). I went upstairs and asked the manager the exact same question with a much different response. She pulled the accessories for me to see, but explained I couldn't try them on (it's a headpiece so I understand the sanitation aspect). The sales lady was quick to make a not-so-nice face and find her way back downstairs. It's pretty sad that the manager didn't seem to know about this "policy". Can't wait to show off my new purchase on Halloween. This place is great, just wish they had better representation! read more

Headed for the Sherwood Forest Flaire this weekend and stopped at the costume shop to pick out a costume for the event. So I picked out the wenches costume as it was light and not heavy as the temperature was to reach a high of 90. What is really great about this costume shop is the service as Victoria helped me with buttons and corsets and hats and hoods then finally I was really happy with my costume. Victoria is friendly and supportive when choosing a costume. Really support this costume shop as the manager is concerned for the traditional industry of renting costume face to face then on multi media sales online. These costumes are not just costumes but traditional wear of the ages. I'll be back for my next dress up event. Cheers! read more

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I'm only giving this one star because I couldn't move forward with my review without it I called to ask a few questions, lady on the phone was RUDEST person I've ever spoken with from a business. Seemed to not like her job! Definitely will not be getting my business or money! read more

I was looking for a costume for my 5 year old grandson to wear at his birthday party. Since it was last minute, online was not an option. I called first and the person took there time to help me. The customer service was excellent and I came in and bought a kids Darth Vader costume. While I was there I looked around and noticed the great costumes and I reccomend shopping here. read more

Wow! We entered the store 15 minutes prior to closing knowing exactly what we needed and found it before anyone greeted us. Once a female employee saw us, she asked what we were looking for, we told her we found what we needed and she stated, "Well we close in 5 minutes but I guess you can browse." When asked if they closed at 5:30, she said yes but registers are already closed down. This made our decision to walk out without purchasing a simple one. read more

I love this shop! Especially around Halloween - it's the best place to go! I got my costumes here the last few Halloween's and they have everything that you need. I'm surprised with the bad reviews but I think this place has really cleaned up itself. read more

Rip offfffffff! I would rather dump my ethical standards and order my next costume from Trump.com, than give one cent to the lazy, price gouging people at Gibson Costume. One day they will rent you a helmet by itself, while the next day they try to deter you from renting (same helmet) by insisting that you must rent all pieces of costume together, all because they don't want to get out from behind the counter to go open upstairs. The only person with any power is the "general manager", who, very conveniently, can't be reached or contacted when needed. ‍ read more

I spent 100$ and they would not let me use the restroom. To keep from peeing on myself I used the bathroom outside in the parking lot. But Had a good time and great service!! Very helpful and knew the makeup I needed! #beyourselftofreeyourself #workhardplayhard #carebear #elephantqueen # #amazons #phatfashionicon Always stay updated on my website at www.eurekatheelephantqueen.co read more

Came in looking for a Selena costume and wow found exactly what we were looking for. Also found a wide assortment of makeup to complete the look we were trying to achieve. Definitely will return for all our costume needs. Thank you ladies! read more

Horrible customer service. Horrible products!!! Do yourself a favor and go to somewhere else!! I bought a masquerade ball mask for a black tie event. I went home and noticed it was chipped brought it back the next day and the lady wouldn't let me exchange it for one that was good. I try to support local businesses but with this kind of customer service I think I'll be taking my business to party city. read more

Gibson Costume Shop - Costumes Near Me - San Antonio, Texas

Place had a lot of cool stuff but lady was rude. It was our first time there, we scanned around the first floor & and noticed there was a 2nd so we were about to head up, because there was no sign saying it was closed, & the lady just says out loud "upstairs closed" like okay cool no prob so we made our way back down the few steps we took & saw some cute little costumes we were interested in for our kids. We started looking at those then the lady comes from another room & was like "those are not for y'all, they're for kids" & I responded "yes we have some kids we are looking for costumes too" & she was like "okay but yeah that's for kids" & proceeded to take it out of the hands of my friend, who is African American if I have to add because the way she just did it was just rude, & said "let me just hang it up the right way." We weren't even done looking at it, so we just said thanks for the aWeSoMe service & just headed out. Maybe a bad day with that attitude? But she definitely lost some potential buyers. read more

I have a Santa Suite I drop off to be cleaned every year around the last week of the year. They have a lady to does a great job on the wig and beard. The suite comes back in great shape and the staff is always friendly. read more

If I could give this place negative stars I would. Renting a costume here was a nightmare. From the very beginning the experience was less than pleasant. The rental process was not ideal but ultimately it was what I settled for. I was specifically told that I was ONLY allowed to try on 3 dresses so I should "choose" wisely. I was honestly shocked that a business would limit their customers rather help them. I was once again limited and threatened with a fine after renting a dress. At the time of the rental it was explained that the rental was good for 3 days. I picked up my dress on Friday afternoon, a few hours before the event I was wearing it to. The very next day I received a call from a more than rude employee at the store telling me that the rental was due in before close at 5pm. I had barely had the dress for a little over 24 hours and was not home at the time of the call. I asked if I could take it in the next day but was told that they were closed on Sunday and I could return it on Monday but I would have to pay a fee. I asked if I could have an extension or if an exception could be made due to the fact that I had only had the dress for one day but was rudely told no. I asked how much a late fee would be and was told it was the entire cost of the dress! Which was not cheap. Everything that the associate rudely told me on the phone did not sound right since it contradicted what I was told at the time of the rental. I requested to speak to a manager and again was told no. I asked again and even far more rudely was told that I could either return the dress now or pay a fee. I asked a third time for a manager and was told that I could not talk to her because she was not there. I could not believe the lack of professionalism from an employee over the phone. When I asked if I could have the cellphone of the manager so I could speak to her I was immediately told NO and then was hanged up on! I called right back and requested and explanation for being hung up on and for the employees name. Again more no's and was hung up on a second time. I visited the store to return the dress and speak to someone in person was yelled at by the female I had spoken to in the phone. I questioned her lack of professionalism and was yelled out of the store. All of this in front of other customers. The employee had no shame. I am still waiting to hear from the manager as my calls continue to be ignored and I am afraid for my safety if I ever visit that establishment again. Worst experience ever! read more

Party City who? With this locally owned gem in our city, why would I ever approach the atrocious situation that is any big box costume store during a holiday season? Besides, I actually quite hate dressing up for themed parties, unless it has anything to do with Christmas, then I'm TOTALLY on board. I was on the hunt for a an elf costume and my eyes immediately feasted upon racks on racks of elf costumes! Neatly organized, freshly pressed, and ready-to-wear outfits line the walls of the store, with supplemental items like wigs, socks, shoes, etc on shelves. I was so shocked that they had so many Holiday costumes available within the first week of November, from Santa suits, to Santa's little helper ensembles, to reindeer costumes - they are really well-equipped for your Christmas dress up needs. I'll admit, it gives me slight heeby jeebys to share clothes with strangers, and certain outfits are definitely more worn than others, but overall the store is extremely clean and you can be positive that they take good care of their items. You'll pay a deposit along with the rental fee, which you'll get back once you return the outfit in it's entirety, but you don't have to worry about cleaning it, they do that! Gibson's just might have made me a costume kinda gal! read more

I find it hilarious that they close at 7:00 pm the night before Halloween, the fitting room closes at 6:45 pm, and the costume area upstairs closes even earlier because the woman "doesn't like to drive at night". They constantly repeat that they close at 7:00 and they tell you to come back at 9:00am on Halloween as if I'm shopping the night before just for kicks and I have plenty time to come back the day of Halloween. Yea, I don't have a job or anything. Also, this place is just a costume store yet they have a terrible selection of sizes. Disappointed. I'll take my money elsewhere. read more

Well I for one have to say the lady that was there was rude. I felt I was being profiled and rushed to get out. And she was brown too - wtf?! She was constantly over watching me - probably to be sure I wasn't going to steal anything. That's why there are cameras. I wasn't raised to be a thief. If I want something I'll work for it and earn with dignity. I treat everyone according to the Original Golden rule - not the 3-way rule now ppl. Suffice to say I'll take my business elsewhere. read more

Ok I didn't actually go here to look for a costume, I went to pick up some face paints. However since this was my first time in the store, I looked around to see what they had to offer. Let me just say...... if you are looking for that Elvis get-up, to become one of the Storm Troopers from Star wars, don the hair of Lady Godiva.... then Gibson's is the shop for you! Not only do they sell every costume imaginable, but you can rent quit a few to. One thing I found VERY pleasing is they do allow you to try on the costume before you walk out the door with it. Oh and don't forget the accessories! They have tons of those too! (tiaras, gloves, ball and chains, hook noses, fake ears, wigs.... you name it they got it!) I will defiantly be going back! And not just for face paints! LOL read more

I recently went to the Gibsons costume shop, I love the variety of costumes they have and enjoyed my visit. The lady downstairs was super nice and helpful on finding what I need!! read more

Gibson's has been around for years and always carry the best stuff in costumes. A company I used to work for had a pirate-themed costume party and Gibson's more than accomodated the majority of the people going. One of the ladies who helped gave us a lot of different options in terms of looks, prices and sizes. I don't think anyone came out with the same thing. read more

OKAY, Im going to make this simple for everyone Cons: Very smelly, like an old folks attic Very, very rude and condescending staff Disorganized Poor selection Way overpriced for the what it is Pros: It was on the way to the Starbucks where I needed to meet a friend. That's it How do others have a great experience when mine was crap?!? Will I do business here again? I'll let my list speak for itself. read more

Disgusting place! Makeup was priced higher than usual And when I paid for an overpriced foundation I opened it and found out it had spoiled!! No one purchases enough of their makeup so they just let it sit there and expire. I opened up a package to find it completely dried up with mold spots. And of course they don't take returns, exchanges, or refunds. So I'm stuck with expired makeup and lost 50 bucks There are many alternatives to costume makeup stores and I will gladly take my business online rather than waste another 50 bucks! read more

Great fun Good service. I'll be back. Couldn't ask for better. Love this place. You all come. read more

Gibson Costume Shop - Great selection of fun wigs - Costumes Near Me - San Antonio, Texas

This is, by far, the best costume shop in San Antonio! These sweet ladies let you look freely, try on what you wish, and don't limit your shopping in any way! Unlike other shops in the area, you don't have to have an appointment and are allowed to pick out your own costume. They have an amazing variety of costumes that are in excellent condition. Thanks Gibson! We will definitely be back! read more

Worst customer service on earth. Save your time: don't come to this business. This business doesn't want your business. The GM is rude and unwelcoming. The downstairs retail area manager is a tad better. Her assistant not so much. But the overall vibe towards the customer: "why are you here? why are you wasting our time? we don't want your business. go somewhere else." I will NEVER set foot in this store again even though it is 5 minutes from my home. I will go out of my way to tell others never to set foot in this store. I am very persuasive. Close shop & retire already. I only write reviews when the experience was excellent or incomprehensibly awful. This was one of the worst retail experiences I've ever had - and I'm middle age. I wish I could give ZERO stars. Try the Hocus Pocus store; Cherry's Costumes Galore; Montage; drive to Austin; shop online - buy from anywhere but here. This type of "customer service" should guarantee this business close down. read more

The most unfriendly, unprofessional, rude establishment I have ever encountered!!! from the moment you walk in they have a huge attitude. Absolutely no customer service skill - in fact it's just the opposite- they will insult you and make you feel wrong after they charge my cc 2x! and never once said sorry or God forbid take accountability for their mistake! GO TO PARTY CITY INSTEAD AND SAVE YOURSELF THE HEADACHE!! read more

Love coming into this costume shop. Always something new to see. Can count on them having just way at I'm looking for. Highly recommend this shop for costumes and accessories. read more

As makeup artist, I love coming here for for my essentials especially all the SFX needs. The staff has always been so nice and incredibly helpful. During COVID, they take safety measures very seriously which is greatly appreciated in this line of business. read more

The lady that owns Gibson's is EXTREMELY rude and does not value the customers who are paying to keep her business alive. If she was actually nice and helpful, this place would be a huge hit. The choices in props and costumes are great but the attitude is not. She was so rude that I just left, feeling upset. Go to Starline instead, same kind of stuff but customer service is SO much better. read more

I have shopped Gibson's a couple of times for costumes. Today I went in looking for a flapper costume, wanted to get an idea of size and color. The women working were extremely rude! When I asked to try on the costumes they said "if you aren't buying it today, the you don't need to try it on". I'd like to know how I can promise to buy something I don't even know fits. To me this is not a company that focuses on customer service. They have left a bad taste in my mouth and I will no longer shop in this store. read more

I would have to agree that though the place has potential the person you see when you walk in the door is rude rude rude. I wish I had read the reviews here before wasting my gas to drive over to this place. She was not helpful, annoyed. In fact I called prior to going to get an idea of how it worked with rentals and at no point did she tell me that some of the more extravagant costumes were only available for viewing on M-W-Friday's. So unfortunately drove over only to look at costumes I could find at party city. Very disappointed and a waste of time. read more

I give this place a five stars for the huge variety of costumes they do have but customer service is not even a one star!! The lady at the front was extremely rude over the phone and in person... Who hangs up on a customer, a child may but a grown woman, come on. I mean does she not know how to smile:) it's quite simple really. Poor customer service to be located in Alamo Heights, everyone is usually sweet and helpful. read more

I regrettably had to visit this store to buy a wig as a present for a young girl. The customer service was beyond poor from the moment I stepped in. The woman showed absolutely no interest in working there. After paying for my purchase, I told her she should say "thank you" and "hello" to which she replied she didn't have to do anything she didn't want to because she owned the store. That's great customer service for you. Some people just aren't cut out to manage businesses, and some people aren't cut out to be kind. read more

First of all, let me say that any business that closes at 5:30 P.M., is obviously not customer friendly. Most people work until 5 o'clock. The ladies in this establishment were extremely rude. Poor Customer Service. I will never go back and I will share my negative experience with all my coworkers. read more